Kaiser Pools is finishing my pool today! They have done an amazing job and gone above and beyond. I needed a repair done that I did not know about until after the old liner was removed. They did the extra work for a reasonable price and still have been able to finish the job in the time quoted without knowing about this previous issue. I will recommend this company over and over because of their excellent job and hard work!! Also, they put my old liner in 10 years ago. My pool is a "Kaiser pool Lifer" Great Job Guys!!! read more

We ABSOLUTELY will recommend Kaiser Pools. They made our building experience worth every penny spent. We have wanted a pool for many years and have been saving and planning. After having remolded our home, we were very aware of the ups and downs of construction. Kaiser Pools kept us informed about their process despite weather delays. We are so happy with how beautiful it has turned out. Nothing like a true family-owned business that provides quality and southern value combined! Yes, would highly recommend. read more

The best pool company in the region. Honest people, very reliable. Overall couldn't be happier with the outcome of pool being constructed.

If it were possible I would give my experience with Kaiser negative stars. It took over 16 months to get my liner pool installed though we were told it would be done in 7. The communication was extremely poor. Emails and phone voice mails were rarely returned. When I was able to speak with the office, they were rude and noncooperative. If I hadn't given them a huge down payment, I would have pulled the plug before they dug the hole. Then things got worse. They dug the hole for the pool at the beginning of July and left it there all summer. The mountains of dirt created rivers of sand and soil that covered the grass in the part of my yard that wasn't part of the pool project. We ended up having to sod the entire backyard but even more frustrating, the entire yard was not usable all summer. Since we have 4 preschool grandchildren that couldn't go outside and play due to dangerous conditions, our summer was less than the enjoyable outdoor pool and playset experience we expected. Sadly, it wasn't just inconvenience and rudeness that we encountered. There were also 2 mis-measurments that put our pool 1 foot off of center and added 10 feet of additional cement decking. OOPS! We also added a feature to the pool that, after the pool was installed and the cement poured, turned out wasn't added or even available to be added. OOPS! Additionally, on the day after they poured the cement, there was a crack the width of the cement decking right near the pool stairs. OOPS! None of this was addressed or fixed. We finally got our last piece of equipment in December. Endless Delays and broken promises Rude and spitful office staff. Incompetence and subpar product and delivery. read more

A great experience to meet the Kaiser's and have them build our pool. Wonderful people. Even attended a Christmas party! It has been a few years and my pool still gets compliments! Can I give 6 stars! read more

Kaiser Pools and their conglomerates are the worst companies you could hire for any pool related items. Kaiser Pools installed a pool at my home during the winter of 2017-2018; within 9 months the entire pool installation and surround was structurally damaged and on the verge of collapse. Kaiser Pools was asked to repair the damage per the warranty . Kaiser Pools took 2 weeks to send an unlicensed subcontractor who failed to offer solutions to repair the pool. My insurance company sent an engineer who determined the damage was a result of improper building techniques. The engineer's report was sent to Kaiser Pools, who immediately denied the findings of the engineer and Kaiser took no action to help us. While waiting for arbitration with Kaiser, we discovered that Kaiser Pools does not carry liability insurance (which is required to be a General Contractor in Alabama), they used unlicensed sub-contractors,, did not have the required inspections, did not use the correct materials, and did not build to codes. After 27 months, Kaiser Pools showed up to arbitration and wanted to negotiate. An agreement was reached that Kaiser Pools would have 60 days to correct all issues after a 3rd party engineer inspects the site an comes up with a plan. Kaiser Pools sent two representatives from Kaiser Construction to the site inspection by the Engineer. Following the site inspection, Kaiser Pools decided to not abide by the agreement made during negotiation. Our case was finally heard through arbitration in October 2021. During the course of the hearing the Kaiser Pools representative stated under oath that: * regarding not having liability insurance "I don't know if we had liability insurance. Sometimes we do and sometimes we don't" * regarding why they did not build to certain codes "The codes do apply to us but not that one because we have never done that" * referring to the multiple companies registered at Kaiser Pools address "All the companies are Kaiser Pools, they're one and the same" * regarding the project manager of this installation "He's just a salesman, he doesn't know anything about pools" Once the arbitration hearing was complete, the Judge took a month and went over the evidence and testimonies in great detail to reach his verdict. The arbitration order reads: THAT THE FAILURE OF THE POOL AND APPURTANCES, INCLUDING BUT NOT LIMITED TO, THE DRAINAGE, FILL DIRT, POOL APRON AND RETAINING WALL WAS THE RESULT OF FAILURE OF DESIGN AND INSTALLATION OF THE POOL BY THE CONTRACTOR KAISER POOL FIBERGLASS AND IT'S AGENTS AND EMPLOYEES: The Circuit Court of Baldwin County, Alabama confirmed the arbitration order and RENDERED JUDGEMENT AGAINST DEFENDENTS (KAISER POOLS, LLC). My suggestion to any person who is considering hiring any of Kaiser Pools companies is to do your research. Look at reviews (Google, Buildzoom, Yelp, Indeed) and you will find numerous reviews stating terrible business practices that range from: * Improper building techniques and materials * refusal to take responsibility * unreasonable delays * charging customers for work not completed and putting liens on that person's home when they refused to pay the fraudulent charges * keeping multiple security deposits unnecessarily including one from a disabled veteran when financing fell though * a former employee stating the owners don't offer enough support to operate the business. Please don't fall for their tactics of giving you a big smile and patting you on the shoulder while telling you that you are part of the Kaiser Family. In my experience they will say and do anything for your money and refuse to help should they be responsible for the costs. As of today, 42 months after the damage occurred and 4 months after the arbitration order, Kaiser Pools has not complied with terms in the Circuit Court's order and continues operating Kaiser Pools, LLC., Kaiser Construction, LLC., Kaiser Pools Fiberglass, LLC., and Kaiser's Homestead LLC. BUYER BEWARE read more