Friendly people. Very smart about pools. Always go there for my pool supplies. Location is great…read morefor me. It's right in Foley, five miles from my house

Over the past 4-5 years Ive got good service from the staff at Pensacola Pools. They've been very…read morehelpful with solutions when I was DIYing my pump replacement and whenever the water chemestry was off. I don't understand where all these one star reviews come from, but I hope that all in the past. Far better service here than at PP.

Since Jerry retired this store has become a leaderless disaster. The store is often poorly stocked…read moreand they don't know how to properly test the water. Poor customer service and often an attitude from some of the staff. I have given them the benefit of the doubt for a while now but I am done. Lost my business forever.

Horrible customer service. Walked in to get help with an in ground pool light and the clerk didn't…read moreask any questions and just told us they didn't have any other than what was on the shelf.

We are very pleased with our liner replacement - Dave and his team of experienced workers took care…read moreof every detail and kept us informed along the way. They were professional, neat, and hard working. We appreciate the neighborly attention that Pinch a Penny shows its customers.

Updated: I just wanted to say the owner of Pinch A Penny reached out to me and corrected the…read moresituation. Mike was more than helpful and totally understanding of the situation. They updated policies to prevent this situation from happening in the future. The customer service and experience has been amazing and probably a learning experience for all of us.

I have shopped here for years. Knowledgeable, helpful and competitive prices. Joyce has always been…read moreupfront and honest with us.

Chronically short staffed. Huge turnover in staff. On…read moreseveral occasions, no on showed up to clean the pool. On 1 fairly recent occasion; they came, then left after 3-4 min, no reason given. At $$200+ per month, I'd expect better service

Always friendly experience, great staff. Love the deal on chlorine, free jug after 10 ( maybe its…read more9 and 10th free). Helpful to have cart to take products out to truck. Bonus when i noticed they are a Green Egg supplier, saved me a stop. But mostly my business comes down to being treated respectfully, and that's why i drive out of my way to come to this location.

Highly recommend this place if you have a pool. Any questions or concerns talk yo Wendy. She…read moregives good advice on how to care for your pool. She goes above and beyond to find a solution if you have a problem. Ready for a new pool season.

Thank You Wendy! We purchased our 1st hot tub 15 years prior from here and it was a good…read moreexperience, so 12-7-24 we were ready to upgrade. Wendy was great, listened and answered all of our questions to make sure we made the right choice for the right price! The store may not look great from the outside but there were so many Hot Tubs to choose from and I love my new one so much!!!

Overall, our experience was amazing! Jordan Englert, our project manager did an outstanding job!!!…read more There were a few moments, out of his control that were a bit frustrating, but overall a great experience!! To this point, we are happy with the communication, quality, value and craftsmanship. Highly recommend to anyone who is looking for a great pool!

I'm not going to lie, the pool is great. It's what it took to get there is the issue. If you want…read moreto spend a bunch of money and get less than DMV level service use Blue Haven, and specifically ask to have Jeff Nodine as your project manager. Jeff Nodine was rude, arrogant, and condescending. Jeff Nodine was so difficult to communicate with I had to call his boss. His boss was here for three minutes and solved the issue. I know this post won't make a difference to Blue Haven, but I was able to talk three of my neighbors out of using them, simply based on the service I recieved from Jeff Nodine. Pool companies are a dime a dozen. Use one that respects your time and money. Blue Haven and Jeff Nodine do not. @Blue Haven, before you start covering for Jeff Nodine, my entire interaction was video and audio recorded. Save your breath. You got my money. 101425--Tim Daw the GM contacted me today. Tim was the one that resolved my problem with Jeff Nodine. My pool was put in six months ago. That's also when the issue was. I moved in from it. This post stemmed from a conversation that I had with a neighbor that also had Jeff Nodine. I was going to delete this post but if Jeff's behavior was corrected six months ago, he wouldn't have treated someone else this way. I want to reiterate, my pool is awesome! If it weren't for Jeff Nodine this would have been a five star review. If you consider Blue Haven, just request that Jeff Nodine is not your PM.

Mel has gone above and beyond to clear up our pool.She has made sure we went from green to clean…read more Very affordable and would gladly recommend her services to anyone who needs pool service. Thanks Mel!!!

Accommodating to my schedule. Advised me of a pump problem rather than leak in pool liner. $400read more

Pool looks great. We discovered a leak on the liner next day after install. Kevin came out late…read moreSaturday afternoon. He said he would order another liner. We understand manufacturer defects. A week later we were scheduled for liner replacement on Monday. No show no call. Showed up Tuesday. New liner installed. Husband noticed the ball valves hadn't been installed. Texted Kevin I. Regards to our upgraded ladder still hasn't shown up & let him know about the ball valves. He said his guys did t have any in their truck during the install which was over 2 weeks ago. I guess they just weren't going to install them which are important for pool maintenance. The ladder situation- no upgraded ladder since I had texted Devin that we would order our own set of steps. Plus a pool bottom mat. I never received an acknowledgment on our request. So we assumed we would get the upgraded ladder still. I didn't order the set we wanted. My complaint or should say dissatisfaction with Syan pools would be lack of communication & not installing a completed piping system which was paid for. Hopefully Kevin shows up this week to install the ball valves as he stated. It Friday @ 5pm. So maybe tomorrow.

The good and the bad. We do love our pool. Would I do business with this owner again, no. He has…read morevery poor communication skills and comes across very rude. Even his own employees told me he is rude to them and customers. We decided on which pool we wanted and someone came to our home. We gave a $2,500 deposit and signed a invoice. I showed where we had received an email from owners wife that we would be given a $500 discount if paid in cash. The gentleman wrote this down on the invoice and told us what balance would be. A week and a half later I received a call from a shipping company saying they needed to schedule a time to deliver a pool. I reached out to the owner of Syan to make sure this was legit, as we were not told the pool would be shipped to us. The owner immediately became defensive and basically accused me of saying he was running some type of scam. I never accused the owner of running a scam. I just wanted to make sure this was a legit phone call I had received. The owner doesn't return text messages even though I was given his number by his wife and told to text him. The first day of pool install was canceled due to weather, understandable. The second day I was told they would arrive between between 7 and 8:30am. I sent a text around 10am and was told Noontime. 1 person finally showed up at around 3pm and started preparing the site of where pool was going. This was on a Friday afternoon. About a hour and a half later he advised he was leaving, but stated they could come back tomorrow if I really wanted them to and said his guys like having the weekend off. I agreed to them finishing Monday morning. The pool was finished Monday. They never put pool ladder together. Plumbing to the pool looks like it was done by a 1st grader. My wife paid the balance in cash to guy at my home. He said it was $500 short. He was shown invoice where $500 discount for cash. Later that night I was sent a text to please call the guy who had prepared site. I called him the next morning. He told me the owner was upset and that I was trying to rip him off for $500. I sent him a screen shot of the email from owners wife showing a $500 discount if paid in cash. He told me he would let the owner know. I also sent the screenshot to the owner. No response from the owner. We have had no further contact with anyone from the company in regards to any questions, warranty etc for the pool. Communication goes a long way Bobby. So yes, we are happy to have a pool, but would not recommend this company

Robert's Pools are the last word in quality of installation, and service follow-up. 7 years ago, I…read morewas told that I would not need to go anywhere else and I've consistently found that to be true

These people know what they are doing, very knowledgeable. They are also friendly, and quick to…read morehelp you even if they can't service your pool due to location. If you have any kind of pool related question or problem, this is the place to go for help. They also sell all pool equipment and chemicals, I can't say enough about how great they are!