Since Jerry retired this store has become a leaderless disaster. The store is often poorly stocked…read moreand they don't know how to properly test the water. Poor customer service and often an attitude from some of the staff. I have given them the benefit of the doubt for a while now but I am done. Lost my business forever.

Horrible customer service. Walked in to get help with an in ground pool light and the clerk didn't…read moreask any questions and just told us they didn't have any other than what was on the shelf.

The best pool store around. Extremely friendly associates that will help you with anything you…read moreneed. Highly recommend this Pinch a Penny for all your pool needs! Thank you all so much.

Just had a $6K Sunblazer pool/heater installed a week ago and it's sitting in my backyard like a…read morepile of bricks. I had an electrician come out and wire it up successfully to the Pentair Intellitouch System that Pinch a Penny Installed a few years back. I tried calling Pinch a Penny to help me setup the Sunblazer but they only told me to follow the instructions in the Sunblazer guide. No technician to walk me through how the circuits are configured on the panel or how to set up the system.

I have shopped here for years. Knowledgeable, helpful and competitive prices. Joyce has always been…read moreupfront and honest with us.

Always friendly experience, great staff. Love the deal on chlorine, free jug after 10 ( maybe its…read more9 and 10th free). Helpful to have cart to take products out to truck. Bonus when i noticed they are a Green Egg supplier, saved me a stop. But mostly my business comes down to being treated respectfully, and that's why i drive out of my way to come to this location.

Chronically short staffed. Huge turnover in staff. On…read moreseveral occasions, no on showed up to clean the pool. On 1 fairly recent occasion; they came, then left after 3-4 min, no reason given. At $$200+ per month, I'd expect better service

Highly recommend this place if you have a pool. Any questions or concerns talk yo Wendy. She…read moregives good advice on how to care for your pool. She goes above and beyond to find a solution if you have a problem. Ready for a new pool season.

Thank You Wendy! We purchased our 1st hot tub 15 years prior from here and it was a good…read moreexperience, so 12-7-24 we were ready to upgrade. Wendy was great, listened and answered all of our questions to make sure we made the right choice for the right price! The store may not look great from the outside but there were so many Hot Tubs to choose from and I love my new one so much!!!

Overall, our experience was amazing! Jordan Englert, our project manager did an outstanding job!!!…read more There were a few moments, out of his control that were a bit frustrating, but overall a great experience!! To this point, we are happy with the communication, quality, value and craftsmanship. Highly recommend to anyone who is looking for a great pool!

I'm not going to lie, the pool is great. It's what it took to get there is the issue. If you want…read moreto spend a bunch of money and get less than DMV level service use Blue Haven, and specifically ask to have Jeff Nodine as your project manager. Jeff Nodine was rude, arrogant, and condescending. Jeff Nodine was so difficult to communicate with I had to call his boss. His boss was here for three minutes and solved the issue. I know this post won't make a difference to Blue Haven, but I was able to talk three of my neighbors out of using them, simply based on the service I recieved from Jeff Nodine. Pool companies are a dime a dozen. Use one that respects your time and money. Blue Haven and Jeff Nodine do not. @Blue Haven, before you start covering for Jeff Nodine, my entire interaction was video and audio recorded. Save your breath. You got my money. 101425--Tim Daw the GM contacted me today. Tim was the one that resolved my problem with Jeff Nodine. My pool was put in six months ago. That's also when the issue was. I moved in from it. This post stemmed from a conversation that I had with a neighbor that also had Jeff Nodine. I was going to delete this post but if Jeff's behavior was corrected six months ago, he wouldn't have treated someone else this way. I want to reiterate, my pool is awesome! If it weren't for Jeff Nodine this would have been a five star review. If you consider Blue Haven, just request that Jeff Nodine is not your PM.

Ive had an ongoing pool leak (s) for quite some time but was getting worse. I called Aqua Bee on…read moreSunday morning they stated the could come out in a couple of hours. Mel came with her assistant. They dove the pool, as well as, checked the perimeter of the pool with the sound device and then checked the pump area and filter for leaks. They fixed several small leaks. Stated thed would come back in a day or 2 to complete the repairs once they had the parts. On Monday I notified Mel the pool still had a leak, though less now. She stated they'd come out on Tuesday. On Tuesday, she came out as promised, installed the pump area parts, as well as, she redove the pool and found another couple of leaks.. Its now Thursday and it appears all leaks have been fixed. YaY! Thank you Mel.

Mel has gone above and beyond to clear up our pool.She has made sure we went from green to clean…read more Very affordable and would gladly recommend her services to anyone who needs pool service. Thanks Mel!!!

Pool looks great. We discovered a leak on the liner next day after install. Kevin came out late…read moreSaturday afternoon. He said he would order another liner. We understand manufacturer defects. A week later we were scheduled for liner replacement on Monday. No show no call. Showed up Tuesday. New liner installed. Husband noticed the ball valves hadn't been installed. Texted Kevin I. Regards to our upgraded ladder still hasn't shown up & let him know about the ball valves. He said his guys did t have any in their truck during the install which was over 2 weeks ago. I guess they just weren't going to install them which are important for pool maintenance. The ladder situation- no upgraded ladder since I had texted Devin that we would order our own set of steps. Plus a pool bottom mat. I never received an acknowledgment on our request. So we assumed we would get the upgraded ladder still. I didn't order the set we wanted. My complaint or should say dissatisfaction with Syan pools would be lack of communication & not installing a completed piping system which was paid for. Hopefully Kevin shows up this week to install the ball valves as he stated. It Friday @ 5pm. So maybe tomorrow.

Wow. Do not buy from this company. I had to report them to the Better Business Bureau. Got a…read morehole in my liner from FIRE ANTS, and just wanted to know if it was under warranty. They would not respond and LIED in their response to my complaint. Stay away!