I waited an entire year to write this review, thinking that if we lived with the pool, the issues would seem less important than they were in the beginning. Unfortunately, this was not the case. The manager and salesperson were nice enough, and the process of choosing the pool went fairly well. The installation nightmare that followed was the issue. I almost thought to return the entire purchase, but was talked out of that by the manager. We waited over 3 months to even have the installer reach out. He was always too busy to stop by, and was light on communication. He even sent a few very inappropriate messages, refused to do the work at all, he later apologized, saying he was under stress. Everyone said he was the "best" for an oval pool. If that is the best we have in this area, additional training is a absolute must moving forward. Addiitonal weeks go by and the day finally arrives when he and his crew ar to set up the pool. The marks have been made, the measurements are accurate, ground is level, and then I leave for work. When I get home the pool is over 12 inches away from where it was originally supposed to be. Add to the fact that he threw away paperwork for our filter system, glued some pieces that should not have been glued together, and generally "rigged" the connections. His crew member sat on our porch, broke our chair, and used our fan without permission. Overall, we can use the pool. Had it been a couple thousand dollar investment, the issues may have been less important. But it was a huge pool, with a huge investment, that is still sitting in the wrong location. I would NOT recommend and will be going elswhere for my hot tub! read more
