Great selection of a variety of different products. Very knowledgeable and helpful staff. Store is…read morealways clean and well stocked.

Wasn't acknowledged as I was waiting. Only 1 worker visible and 3 customers at the counterread more

Alpine will put you in the swim of the season. They do what they say they will do in a timely and…read moreprofessional manner.

First off the inside sales people are very helpful.Their prices are a little higher than the…read moreinternet stores but the real problem here is the service department and not all the workers just one in particular who took our money and kept it without turning it over to the store. Don't know how they did it I just know we got a $1400 circuit board put in and me being the honest guy that I am told them they could just mail the rec out to us.Bad move on my part cause according to them it was never replaced by them and they have no record of them putting one in.Well there is much more that happened and I just wanted everyone to know about them

Be very careful of their so called 3 year warranty. They do not back their products like you would…read morehope. You are still responsible for a $150 charge for the tech to show up and that doesn't cover the electronics. Electronics are only covered for 1 year. Tech =$150+parts+labor and my hot tub is only 1-1/2 years old. Do yourself a favor and shop around.

Thought the personnel and the service was great. Could have used a little bit of confirmation…read moreprior to the service date. Would recommend their service.

Horrible building experience. Nothing was explained, when a mistake is made it was my fault and he…read moreeven threatened to stop construction. They use contractors and you never know when they are showing up. I personally know another customer that had the same experience. Auto cover was not the right type and sticks up over pavers causing a hazzard that I have to keep weights on so the cap doesn't blow off. Do not use. You've been warned!

My experiences at the store have been great, and they're helpful and clear as to what services they…read morecan or cannot provide. Scheduling sucks! I left my name and number for service, even checked to see if they had taken down the right number, but no call backs so far! Very disappointed

Went to Charleroi location to buy some shock and ease cartridges for my tub. Shawn (who usually…read morechecks me out) was very helpful when I asked him the difference between caribbean spa chlorine free shock and the oxidizer by sirona (for biguanide hot tubs). Once he said the sirona one was for biguanide tubs not people with the frog ease i knew to stick with the caribbean spa Shock. I used to work there. Shawn is always a pleasure to speak with and always has a smile. Hes a good one!

So helpful and had everything I needed. Even gave me a schedule for keeping my hot tub in perfect…read morecondition. So helpful.

She was 5 hours late from our scheduled time to open our pool. She never called or answered our…read morecalls to see if she was still coming. When she finally showed up she didn't apologize and seemed very put out when we asked why she didn't let us know that she was still coming. Not very good customer service. We will not use her again.

From the owner: Pool Girl is a full service pool company for residential and commercial pools and spas. Pool Girl…read moreuses photometric water testing. All chemical adjustments are made at the time of service. Test results are emailed directly to the client and saved for future analysis and/or warranty work. Pool Girl is a Hayward Authorized Service Center and honors all available warranties for all pool components, regardless of the manufacturer. Pool Girl is: *Certified Pool Operator, NSPF *Certified Pool & Spa Technician, ATI *Licensed Home Improvement Contractor, PA *Licensed Commercial Pesticide Applicator, PA *Licensed Bathing Place Manager, Allegheny County, PA *Member of the Association of Pool & Spa Professionals *Member of the Better Business Bureau *Act 33 & 34 clearances Pool Girl offers service from open to close and everything in between. If you're looking to add automation, update your pool surface, get a new winter cover, or simply enjoy the pool you have for your family, friends & clients.

Been since spring of 2018 and after spending OVER $1000.00 my hot tub still does not work. I made…read morethe mistake of calling them in the first place.

Ordered and paid for hot tub cover over 7 weeks ago still waiting . Have been lied to repeatedly…read moreabout delivery and installation. Worst customer service I've ever seen. No one calls back and they make you pay in full when you order. By next week will be at magistrate.

The person that came out was able to pinpoint two leaks that were unfortunately under the. I had…read morethem fixed and it took care of all problems at the pool.

We had American Leak Detection come out in 2021 to find a leak in our pool. They did a quick epoxy…read more(band-aid fix) and told us to fix it properly we would have to schedule a return trip. We called to schedule the actual repair and were told they were a few months out. American Leak Detection never called us back to schedule and never returned. We followed up in 2022 to get on the schedule to repair and never received a call back. In spring of 2023 they answered our call, came out and said we would need to pay for another leak detection that we already had back in 2021. Needless to say we are very dissatisfied with the lack of understanding and customer service to the hurdles we have endured for American Leak Detection to do their job that we have tried to schedule. It is not on us as customers to pay extra for their lack of organization in schedule when we requested multiple times to be place on their work schedule.

I had water for in ground pool tested. I was sold 25 lb alkalinity and 2 large buckets of calcium…read morehardness. Direction said put in half then test. After 15 lb alkalinity new test strips bought at that time showed all chemicals in range or slightly higher. I am not sure if I need to use hardness or not

Everything from getting info on all the pools, to picking out one, paying for it, arrangements for…read moredelivery. Everyone has been so nice and helpful.