I would not recommend this company to anyone. They use a carbon copy contract, see photos, I should have run when I was presented this contract from 1985. I specified an upgraded panel service for 100-125 amp for a future pool heater. This upgraded electrical service was discussed during the contract signing and I thought it was included, as you can see from the contract it is so ambiguous you can't make sense of the hand writing. During construction when the upgraded electrical was not put in I had a frank discussion with the salesperson who ended the conversation by telling me to f_uck off, The marble pavers that you pick out in showroom are better quality then what was installed at my pool, the pavers have lots of rust stains and other imperfection, yes I realize marble is an imperfect stone, but the pavers they provide are extremely low quality. The pavers that are cut around the skimmer and auto fill looks like a 10 year old cut them, see pictures. You will be better off using any other pool company read more

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Needed a skimmer cover that broke for my pool that Pool Builders installed 30 years ago . Luckily after all this time they located a replacement. I mentioned that I have not had any other issues all these years . No leaks either. Daylin and the staff were very helpful. read more

STAY CLEAR OF THIS COMPANY Poor workmanship, Poor quality, Constant problems, No satisfactory service after final payment. Do yourself a favor, Find another Pool Company. read more

Bad Service they Started around April and they come by once a month to do nothing. They stay do a few hours of work and go. They droped of the Floor on Aug 31st and they Started to install it a month after. They did not finish and on top of things they installed it wrong gaps and on even pavers. Now they claim is the floor and not the installer is now Nov and I still have a pallet of (Supposedly) bad pavers still sitting in front of my garage and no one comes to fix the issue. They have not even finish the inside of the pool or the pump. The worst feeling. Call and they give all kind of stories. read more

Pool Builders - Swimming Pools Near Me - Davie, Florida

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Update as promised; The pool is finally finished after four months and one week. Everything went well after the major realization of how I wanted my pool to be verse how I've tweaked it to be now! Overall think a lot of my frustration didn't have to happen if they knew how to properly communicate without you constantly being on their back. Would I do this over again? No!! Too stressful but everything falls into place in the end so that's all that matters. read more

Pool Builders - Dark finish pool - Swimming Pools Near Me - Davie, Florida

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This is our 3rd major leak. Pool builders built my pool in late 2019 I purchased the home in the summer of 2020. The owners selling the property told me that it came with a 5 year warranty. But it didn't because it wasn't transferable. As if a pool is a moving object? Something like that that new at the time should 100% be transferable. Within living in the house for just 6 months there's been problem after problem. We've been dealing with non stop issues with leaks and a few pump related issues. When I first called with questions and complaints about issues a guy named Dominic tried helping me but didn't get far. Why? Because I was the new home owner. The pool wasn't even a year old at the time. I'm writing this review because a pool company should stand by their work. And If anyone out there is looking for a pool to get built I personally would advise to stay away from this company as their customer service isn't great and as a person who lives with one of their pools I'll be the first to tell you to go with another company that cares about the work they do. Our pool is poorly built, constant leaks and the pavers around the pool are sealed horribly. If they honored their actual warranty years ago it would've saved us so much money and a lot less headache. Sometimes doing the right thing outweighs a "warranty rule" I know so many people here that have gotten pools built after moving down to Florida. If this company would've done the right thing they would've earned that business they didn't though. Word of mouth is the most powerful form of advertising both on the positive side and negative side. read more

Contract signed on January 24, 2022. As of Sept 1, the hole has been dug and rebar placed. Took 9 months to get this far. Very frustrating thus far with extreme lack of communication. Oh not to mention overage on expenses, no surprise there. Can't say any part of this process has been smooth or delightful up until this point. I call weekly, never get a call back. At this point I would recommend them to absolutely no-one. Stay tuned for updates. read more

UPDATE 2025: So after about 10 years of having this pool, just wanted to update this review. Most of the pavers are sinking and now just hold water. Had companies come to look to repair and stated that the pavers were never installed properly with the sand. Still unable to really enjoy the spa because of the poor design that allows the pool water to continuously flow over into the spa, even when the the pool system is put into spa mode. Had to redo the diamond brite finish after only 5 years, despite maintaining it due to way of install. Very poor product and horrible customer service when things go wrong. The owner doesn't want to hear of any issues nor do they want to fix any issues. Willie the sales person has disappeared for the past 10 years and once you sign the contract with him, you will never hear. I was hoping that after 10 years, I could look back and say although there was a rocky start, things ended up well. But unfortunately, things just go worse. A lot of my neighbors built pools at the same time, since we were new construction. They went with other local companies and their pools have held up with the test of time after 10 years. My recommendation to anyone is do NOT use this company and make the mistake I did. read more

So 12 years later and my permits are not closed. This pool company is the worst. Go to anyone else. It amazes me in this day and age that being a dishonest pool builder they are still around. Here's to a New Year Happy 2019!! Ok why you ask don't I close them well at the time my pool was built our Mayor at the time Peter Bober to get elected said he would stop unscrupulous contractors from doing business in our fair City. Well that never occured here or with anyone for that matter. Now we have a new Mayor I will pay him a visit and see what he will do for me the loyal citizen and taxpayer for the past 15 years. This story will continue but Pool Builders can never make right all the wrongs with me. I especially like the nice crack in my concrete driveway that I am supposed to live with and have been. read more

Pool Builders - So the entire Summer until my court date I got to look at this. Pool Builders is the worst. - Swimming Pools Near Me - Davie, Florida

We're currently 10 months in, no end in sight. Signed Oct 2020. In March 2021, they realized they didn't notice a power line coming from the post IN MY YARD. They told us we should have told them. Redesign, re-engineer, re-permit. The coping was installed wrong. Tile accent on extended second step/bench stops halfway across. We had to fight to get dirt brought back to make the surrounding area level when they took too much. Jobsite not secured from young child. Disabled dog fell into the unfilled trench surrounding pool. Zero urgency, zero communication until we repeatedly call/email. Aug 2021 has us with no equipment, , unfinished pool, trashed yard and no info regarding scheduled work/completion. read more

They did an amazing job with our new construction. Building a pool is expensive and we worked hard to be able to do this for our family. This was not a decision we took lightly. We wanted a professional and PBI was there every step of the way. I did a lot of research before we decided which company to go with and I was impressed with their reputation and products. I appreciate how they didn't take our decisions to hire them lightly either. They seemed thankful for the business and never treated us like just another client. I really enjoyed working with John, (my salesman). I had a TON of questions throughout the process and the folks at PBI were more than patient with my "type A" needs. Any concerns I had were immediately addressed and our project was done in 3 months from permit open to permit close. They were even great working with other contractors we had in the backyard (landscape, awning, sprinklers, etc.). One thing to note: As the process continues to each phase of the build, you are passed on to a new contact. I absolutely understand why they have to do this. However, if you are someone that wants one POC for the entire project, then you should discuss this with them. read more

Pool Builders - our pool built by PBI - Swimming Pools Near Me - Davie, Florida

So, they finished the job. It was a very frustrating journey but the pool was done very well and we are very happy with the end product. It seems to be good quality workmanship which is a surprise considering all the crap we experienced during the process. read more

We signed the contract for building a pool with POOL BUILDERS INC, on September 14, 2020. As up to date Dec 26, 2021, more than one year after signing we are still with uncompleted work and with out a completion date yet. The floor has not been propertly installed twice, the Pump has been installed in a different place that on the plans. We are in the process of filing a complain against this contractor with the Department of Business & Professional Regulation, the delay has caused us problems not just with the fence company but our neighbors and it is very frustrating to see not only that the project is not moving alone but that what has been done is not done propertly. We are paying a totall of $42,250 a lot of money not to get the job done properly. The company uses sub-contractors, they don't answer our emails, this has stop us from puting the house in the market to sell wich it was in our plans. It has been a long and read more

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Pool turned out really well and just as I expected. The permit process was generally very well done. Customer communication could be improved, but all in all, I'd recommend Poolbuilders to anyone. They are a professional company that don't sub contract out any of the build. Their on-site guys, especially my supervisor DJ, did an excellent job - after reading other reviews, I'll keep an eye on the deck, but so far, so good. read more

PBI Pools (Davie, Florida) has been one of the worst companies we have ever dealt with. We spent over $45,000.00 on a small pool with all the extras. Yet, it took 7 months to install, every part is broken after 2 years and they have never offered to repair anything. I spent top-dollar to have the best and ended up with the worst. Here's a sample that doesn't even include that they drove the forklift into the pool and we had a black hole with mosquitoes and rats for 3 months.. * They forgot we paid for a heater until the pool was done. They had to then order the heater and have us arrange the propane line. Delayed the pool by 2 months * Heater didn't work-frozen thermostat-brand new * Pool began to separate from ground after a few months * Pump failed twice in first year *Pressure gage stuck at 28psi and nobody noticed til it spilt the plastic filer tank and destroyed the filters *Pump motor died *Pool turns black as heater failed *Flow sensor failed They blame everything on the pool guy who maintains it. What a horrible experience! read more

Pool Builders - Swimming Pools Near Me - Davie, Florida

SKIMMER PROBLEMS I was referred by Loren of Pinch a Penney, although they only build new pools, Paul spent as much time on the phone with me diagnosing and trouble shooting the problem. Got right back to me and was very straightforward and seemed very honest. These guys are solid. Lee J Leighton Hollywood Lakes read more

We love our new pool. It's exactly what we pictured when we envisioned this addition to our home. Now we can enjoy the outdoors in the summer. It was done right on schedule although there was some miscommunications on maintenance. I recommend getting a pool service if you don't know much about pools. PBI helped me out even after the finish to make sure it was perfect. Dominick, Dennis and Willie were great to work with. Highly recommend. read more

Pool Builders - Pool - Swimming Pools Near Me - Davie, Florida

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I am an educator, and I was very clear with the salesman, that we had been saving for this pool for years, and that I had a strict budget I wanted to stick with. He was clear that it would not be an issue. I am currently in the middle/end of construction on my pool. We signed our contract with Pool Builders in August 2020. Almost 1 year ago. They promised the pool will take 2 to 2.5 months to build. They sell themselves as the BEST and Most competent pool company in Broward county. They show you pictures of their pool's vs their competitors pool's and show you how they do everything better and the process is easier with them. This is a complete and utter lie. My permits were returned over 3 times because the company could not get the measurements and set backs correct. Finally, on February 17, 2021 they dug the hole. The day of the dig, they conveniently found "BOULDERS" underground, which they needed to charge me an additional $1700 for. If you are the BEST pool company in Broward county, and you build pools in my area all the time, you should know these things and give the customer the heads up that there may be addition charges the day of dig. (I spoke to someone who also did their 60k pool with them, and they told me they had the same problem the day of the dig). They do not let you know, because when they meet with you, all they try to do is make you sign the contract. They make these BEAUTIFUL YouTube videos, of what your pool and yard will look like, however, DO NOT be fooled. The pool will never pass inspection by his video. He makes them without checking surveys and setbacks from the city. The elevation was done incorrectly, and even when installing Travertine, they figured out that they had made a mistake and had to correct the measurements once again, because the pool would not pass inspection. They only show up to your house once a week if you're lucky. As I write this review, today is Thursday, May 20th, 2021, and no one has shown up at all this week. I have called the office 2 times and left messages. I have yet to hear back from them as to why no one has shown up. They love to blame the city of Miramar, for the delays, however the inspectors show up right away and without delay as far as I see. There is absolutely no reason why a pool company, who's is charging almost 50k for a pool, show up to your house only once a week to work for a couple of hours. I will be filing a complaint with the state of Florida as well, as placing negative reviews on all the review sites I can find. I had friends ask if I recommend this company and I told them ABSOLUTLEY not. They went with another company, and they are very happy. Their pool is almost complete. I urge you to RE-THINK using this company. You will not be happy, and you will spend the entire process, which should be a fun and exciting time, stressed and upset! read more

Pool Builders - Swimming Pools Near Me - Davie, Florida

run away from these people. they are in the business to over promise and underdeliver and blame you for something they agreed upon and lie and will make you pay them as they are desperate and deceiving you. pool still not completed after almost a year since first contact. horrible experience and no regard. Service requested not complete and a joke! read more

Been a nightmare since signing the contract. Has nothing to do with Covid. When they finally do show up to work, they work maybe 2 hours and take a break for 1. Then leave and don't come back for a week. It's been 9 months since I signed the contract and they are only getting worse/slower read more

If you see them working anywhere your property beware. They have no respect for your property or The neighborhood. First time they dumped a large pile of rock in the middle of The city street. Not on the driveway of the home they are working at, not in the swell but right in the middle of the road. A town of Davie street used as their private construction zone. Next was when the came with the concrete they sprayed and covered our car with concrete. Did not move to try and stop it from happening? Did They even try throwing a tarp on our car.....just kept doing it. Did they leave a note saying Hey we are sorry. No they just cut and ran. Since we were not home until at dark we did not see it until the next evening. Our detail person worked 4 hrs trying to get it off and we spent hundreds of dollars in the process and had to let them do things I never would to the paint to try and remove this concrete. Not a word from Pool Builders or the property owner they are working for. If you see a Pool Builders, Inc sign near your property it is a warning sign. They have no respect for your property. read more

This is updated review. Original I am in the process of finalizing everything at this point. Will provide an analysis when we are done as to whether we are happy or not soon. Updated. We have completed our pool. Pool Builders did what it took to make us happy and finish our pool. They made sure to address all our concerns. We are very happy with our new pool. read more

Amazing experience from start to finish. I'm so pleased that I hired Jeremy Eckel from Eckel Pool Concepts Inc to build our swimming pool, Spa and an outdoor kitchen. I can't say enough about Jeremy and his crew for their hard work, knowledge and commitment. If you are in search of a pool builder, I really recommend Eckel Pool Concepts Inc. By far the best pool company in the Greater Houston Area! Thank you for a job well done. read more

Pool Builders - Swimming Pools Near Me - Davie, Florida

We are in the first stage of the process. This is our first experience with building a pool. John (sales guy) has been great and has answered all of our questions and concerns. The permits with the city have been (delaying the process) due to Covid19 BUT now we are at the point of starting (approval by the city). We will provide a final update when we are done and as to whether we are happy or not. read more

No stars. Whatever you do. Make sure you give a small down payment. My rep they claim is no longer there. And are not willing to give back my deposit. Use someone else. read more

If you are considering a pool beware of this companies shady business practices. They will promise one thing and at the end of the day not stand by their word and change the cost at the 11th hour. read more

Horrific experience. They say 12 weeks to build a pool from getting the permits (which were also not filed properly) and its going on 30 weeks. they dont pay attention to what they are doing....they simply go through the motions of a pool build and react to problems rather than anticipate them....causing major delays. read more

Overall, Pool Builders did a great job in building my pool. They were pretty responsive when I needed them to be and they finished the pool in less then three months. I did have to get on them a couple of times b/c nothing was happening and I wanted to know why. There was also some miscommunicaiton regarding the landscaping that needed to be completed. I am pretty sure that every pool building company has a sanfu or two occur during the building process due to the jbo itself. I suggest using this company and ask for John. read more

I have been waiting for 11 months for this nightmare to be over. My backyard and front yard look as though they are a landfill. I have been promised over and over that my pool would be finished 16 weeks after the initial excavation. What they don't tell you is that the excavation doesn't begin until 6 months after your initial contract. Then the excuses come. We don't have the material. We are waiting on inspections, we are coming out tomorrow, etc...They come out for an hour and then leave (garbage left behind). I call and get one excuse after another. I have a gaping hole in my yard and sand for a patio. They didn't even complete the retaining wall yet. My recommendation is, find another pool company. I have had to call them every week to push them to complete what was promised. When they need payment for the so-called next phase, they are quick to appear and get paid on time, but try to get the job done and all bets are off. read more

My pool took longer than I was told, the salt system stopped working soon after it was installed, so did the pool light, and then spritzers. Through all of that I never complained. But now I am selling my house, and I found out they never closed out the permit with the city despite the fact that they told me they did. Of course, some of the work done to pass inspection (that I already paid for once) no longer passes code. When I asked them to cover the costs required to pass the inspection and clear the permit so I can sell my house, they refused. When I told them it wasn't fair more me to pay for the same thing twice, they didn't seem to care. It's not a huge amount of money, but their refusal to do the right thing speaks volumes about the company. Your pool is too important to put in the hands of a company that lacks integrity. If I had to do it again, I would go else where. read more

SUPERB ! fantastic experience from sale to coordination and implementation My sales representative John was extremely helpful and listen carefully to what we wanted and what we needed, while carefully suggesting design ideas and feature within our budget. special thanks also to Lori who coordinated all activities doing the best possible within the time frame we had . Wish I could give them 6 stars ! I confidently recommend the Pool builders INC ... Thanks so much for your great service ! read more

Great Experience! The whole process was very smooth any concerned was addressed right away. read more

I would never recommend Pool Builder's services. My pump is not working after only 2 years and they refused to repair and want me to pay. Now my pool is turning green and I have to pay out of my pocket for a service that was supposed to be within the warranty. read more

I am in the process of finalizing everything at this point. Will provide an analysis when we are done as to whether we are happy or not soon... read more

Avoid at all costs. Numerous problems during build of pool and numerous problems during its 5 year life span. Bringing in a reputable company to fix issues with pool that PBI has decided to ignore or quote me a cost 3 times higher than others bids taken. I recommend you avoid them. I would not let them build a prefabricated bird bath for me. read more

John Del Re was awesome today after we visited their showroom. The showroom had an inside pool completely decked out with many upgrades. As we are in the beginning process of having a new pool installed, John spent considerable time talking with us explaining all of the ins and outs for a new pool owner. Really impressed with his knowledge and patience. Thanks so much!! read more

We had a wonderful experience with Pool Builders, Inc. Their communication through the whole process was exceptional.

We recently completed our backyard with a total renovation from Pool Builders. Lawrence was terrific, although we challenged him with a very difficult backyard layout. Pool Builders staff and crews very all very professional, on time, responsive to any issues or problems . It did take longer than anticipated, but the results are very beautiful. I would, and have, recommend Pool Builders to anyone who wants to have a new (or renovated) pool/backyard. BEST customer service ! read more

We built an entire house with less stress and aggravation than we have had with this disorganized company. There is some level of headache that comes with every large home project but the excuses and lack of performance from PB go beyond what is standard and more so, professional. Communication is poor, scheduling seems to be "whenever" and overall, they in no way come off as an experienced, polished company. When you push to find out why your project is stalled, you are met with patronizing sentiment and more, more, more excuses. We have our own jobs, lives and families to worry about, we don't want their endless excuses...we want our pool. If you want to feel like your project is on the bottom of your pool installers priority list, definitely use Pool Builders. Otherwise, we have not had a positive experience, our pool is not done after nine weeks and there is no end in sight. Go elsewhere and avoid the stress and dissatisfaction we have had. read more

I really enjoy my finished product! The whole construction experience was incredibly pleasant and the staff was top notch. Everyone that I spoke with had at least a decade of experience in this industry and made me feel reassured throughout that I invested my hard earned money wisely. read more