Really nice shop, great service and fair prices. I've had a few wheels repaired or adjusted and…read moreturnaround ws always quick and easy... I highly recommend them.

Since buying my last road bike in 2014, I've had to use a few different bike shops for parts and…read moreservice work. Two of them are now closed and one I tried near Clintonville disappointed me. Because of recommendations from the Westerville Bike Club, I gave this place a try. My first visit was during the 2020 pandemic. That has effected every business in some manner, so I am keeping that in mind for my 2020 reviews. The only negative thing I can say about this place is the pandemic kept me from going inside and looking around! That certainly is a reasonable precaution by the owner, and I'm happy to help keep him in business and will probably make this my go to repair shop in the future. Great communication and repair job on my first visit.

My husband bought a motorcycle from Iron Pony and we had excellent service from Tom his salesman…read more Also, Logan and Derrick in the finance office deserve a gold star for their absolute honesty. My husband overpaid and while counting the cash they returned the extra $100 bill. At this time of the year they are really busy. I would recommend coming during the middle of the week.

can't get anyone to respond have money in hand. very frustrating. i have called a certain salesman…read moreI've tried to email a different person but still no response...

I had a great experience with Zen Cycle shop. The owner is very knowledgeable and great prices!…read moreThanks Zen Cycle Shop!

From the owner: Zen Cycle Shop Ltd is currently closed.read more

Took my Honda ATV in due to trouble starting. Initial diagnosis proved correct but technician…read moreindicated engine was running rough and recommended carb rebuild. While parts did not arrive as expected, all work completed timely. Team kept me apprised of repairs progress and ATV running strong again!

I recently worked with Dave Ewart. Dave was very friendly and most accommodating. I had a great…read moreexperience working with Dave. I recommend this dealership.

seven days to do a tire repair, was leaking air at the bead, on the sixth day I called him and He…read more(George) admitted to putting other customers in front of me....and then called me a couple of hours later to complain about how hard it was to clean the rim and tire because He had to dismount the tire completely,( Wasn't that the right way to do it anyway ?) I've been looking for a good mechanic for my bike , looks like I better keep looking !

This place is right beside of iron pony so when you realize you can't afford a $20K bike, you can…read morecome over here and maybe buy a Legacy 250 for two grand. They have a small selection of bikes, scooters, mini bikes and dirt bikes. Most are a brand that has Honda engines but not the Honda brand. Not a bad alternative for those on a budget. They have a service shop and carry a decent selection of accessories. The scooter selection was probably the highlight.

Bought 3 units over the years. I only go there because the salesman jarred is straight forward. If…read morehe leaves im not sure if i will go back. They dont list the prices on tags, helpful hint is go in with what your willing to pay. The owner patty has final say on sale or not. Once the sale is agreed upon its pretty straight forward quick process. They are currently in the process of adding alot of stock for there accessories department. They have the best selection among the 3 locations. No issues with the bikes I have bought from there.

For the record, this review is specifically about the Ask Powersports-Columbus location. This…read morefeedback comes after a direct, difficult discussion with the owner/manager of this family business to ensure there is no confusion regarding which location provided this experience. I recently had an incredibly disappointing experience that started with the service department and ended with a complete lack of leadership. When I expressed my frustration, the manager's response was effectively, "service is bad everywhere." There was no apology or "how can I help?" Instead, I was given excuses about how difficult it is to find personable technicians and why I should essentially accept a subpar experience. It's clear management is more focused on preserving "margins" than providing professional service. If good service is hard to find, I'd still rather take my business to someone who actually tries. Being content with providing a horrible customer experience is a choice, and it's one this business has made. Recommendation: Save yourself the headache and go to Pony Powersports instead. They seem to understand that protecting the bottom line shouldn't come at the expense of the person standing in front of them.

Rife's Auto Body with Conner Turk as manager is fantastic. Conner's standards exceed the excellent…read more He and his crew brought my damaged Mercedes back to its beautiful self after an accident. He did only the best for that car, insisting on Mercedes parts, calibrating it to perfection. In addition, Conner followed up, always keeping me updated and sticking to his word. I believe him to run an honest shop with excellent work and beautiful service.

I have just came in here to get a repair estimate. Everyone I interacted with while there was…read moreexceptionally kind and super helpful and understanding of my situation. Conor is the one who did the estimate and he was very quick and friendly.

Did a great job repairing my bike at a fair price! Tremendous service and attention to detailread more

I had them put together an electric bike that I bought did a great job delivered it and explained…read moreeverything for cheaper than what they told me they were gonna do it for

You cannot beat the staff - every single one of them provide exceptional service. From time you…read morewalk in while you're waiting for your bike to be serviced and for the staff member that actually takes care of you. This is a great Trek bike shop. Thank you Bodi!! You made my day.

So I've bought 5-6 bicycles from Trek over the last 3 years and never once had a problem. Fast…read moreforward to now... I came in the store and ordered a bike from Devon and I had great customer sales interaction. He helped me find my bicycle online, we ordered it and about 2 weeks later I got a phone call to come in and pick up my new bicycle. When I walked in, I was greeted and I told them who I was and what bicycle I ordered. They brought it out front and it had a pretty bad scratch on the rear of the bicycle. (Not something that would go away) I also noticed it had a lot of grease/ hand prints all over it and the grips were not the ones pictured online. Thought no big deal, I'll just clean it when I get home. When I said something about it, the sales associate knew exactly there was a mistake but had to speak with the manager. Well the manger, Patrick comes out and starts finding excuse after excuse not to address something like the bicycle grips, (said, Trek has the right to put whatever parts on they want) sales associate tells him this is not correct and it's one of the selling points of the bike. So Patrick finally caves in and pulls something close enough off the shelf in stock to the Bontrager Satellite IsoZone Plus grips. Still not the same but I'm like whatever at this point, I'm not tryin to be that guy. Honestly I didn't like the fact I had to explain myself on why this wasn't right. But the grips were close enough, so why make a bigger fuss? At this point I'm tryin to be super cool about everything but also kinda taken back at the Trek sales experience. So I take the bike outside and load it into my truck and I notice the paint is chipped where the cable is routed through the frame and it's very sharp and could cut you if you accidentally touched it. I also noticed a lot of marks, scratches all over the bicycle. They also forgot to give me a take home bag, it's this bag with the warranty card and other Trek bicycle care cards and a tune up. So I bring the bike back inside and maintenance guy is more than willing to find solutions to try and fix the bike, unfortunately there is no paint touch up left to match. But the entire time the manger had a poor attitude towards what I felt like was me and to find any solution to fix what was wrong with this bike. So these weren't issues that were something that occurred from shipping, these were issues that were caused by whoever built the bike. Now mind you, not one other bike in the store look like this. None of them had excessive grease or fingerprints all over not to mention deep scratches. Those showroom bicycles were all nice and shiny and squeaky clean so my question is why didn't they just clean the bike after calling me and told me to come pick it up or look it over to see all the flaws? I just had a very poor interaction with their manager and I asked if I could return the bike and could they do anything as far as a little discount if I spent more money on a nicer bicycle and he said no. So I just ended up returning the bike on the spot. At this point I was just done with my new bike experience. Needless to say that all the staff members were wonderful but the manager wasn't the best at customer service. Definitely not the way a customer wants to pick up a brand new bike from a company such the Trek Store. Mind you these are $1000+ bicycles in here. But I'm sure sales are great and who cares about one persons bad experience? What's sad is that, at the time I really wanted another Trek bicycle and I would chalked up half of the stuff wrong with the bike, have I of had better experience picking up a brand new bicycle.