The pizza is outstanding. The staff is very professional and friendly. It is a great pizza place. I highly recommend Pontillo's pizza! I usually get the pepperoni and sausage large pizza with thick crust, with a side of boneless chicken wings with country sweet sauce. The pizza taste fresh and always arrives hot. and I love eating it the next day cold right out of the refrigerator it has a great unique taste to it. read more

Pontillo's pizza is 96% pizza dough, 2% tomato sauce and 2% mozzarella. Please note that I bought a pizza when the boss was away. I walked in on Monday afternoon 6/29 and the guy with the black beard walked out before I ordered my pizza. Perhaps the pizzas are better when the boss is there to supervise, but I got stuck with a lousy pizza at Pontillo's. I go to CAPONE'S Pizza now at 12 Cooper Rd. just across the street from House Of Guitars. GREAT pizza! - EVEN WHEN THE BOSS IS NOT THERE!. Capone's is more reasonably priced too. Big difference in the Quality of the tomato sauce as well. Try Capone's Pizza and see for yourself. read more

Pizza and Wings are prominent foods today, and have been for many many years. I enjoy both of them, and like everyone else I have my favorite places. When it comes to Pizza and Wings, my choice is Pontillo's. Guido is a master at making a good, enjoyable meal. I've been in the Irondequoit area for several years and myself and several others have always chose this place. Whether were buying in a group or just for ourselves, Pontillo's is the place to go! I often do surveys, and not long ago I did a Wegmans survey regarding their Pizza. I politely said that Wegmans should consider bringing in Pontillo's and setting up a Pizza & Wing station. Guido's store is right down the street. I think it would have been a positive move for Wegmans. read more

Pontillo's Pizza - Great wings for an evening meal. - Pizza Near Me - Rochester, New York

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No restroom for customers or drivers. If you want to eat at the tables you can't wash your hands before you eat. If drivers need to wash their hands before they deliver your food they cant! read more

Love the pizza, had been coming here for years until I received a phone from the disgruntled pizza boy "Kolton Faber." I used a reward and a coupon with my online order and Dick, I mean Kolton, felt it the need to call me and cancel my order for "taking advantage of coupons." Kolton approached the conversation as if it stole his lunch money and gave him a swirly. I was just trying to save a few bucks! Aren't we all?!? I told him that he doesn't have to be vindictive prick about it- I understand that he has a passion for pizza! I think I hurt the nerd's ego because he hung up on me. Needless to say there's no need to speak to people the way he did- in customer service and in life in general. I can't help but feel bad for the guy because clearly "telling me off" makes him feel good about himself. Not cool bro. read more

Carry out and delivery only at this time. I ordered online and set my pickup for a specific time. I ordered two items, a pizza and a calzone. I arrived prior to my specified time so I could watch the action. The kitchen is completely visible, nothing is hidden. The kitchen was very busy but very organized and efficient, everyone had a job to do and they were doing it. My order was a tad late but within a few minutes if my requested time so I was happy. I was also impressed. I didn't have any of the pizza myself but was told it was very good. I ordered the three cheese calzone. It's reminiscent of a Ponza Rotta from Jimmy's Grotto back home, but about twice the size. The three cheeses were delightfully melted and stringy. Next time, I'll probably order some additions to it but I will certainly order it again! I don't live in Rochester, but I am here for, let's just say an extended visit. I'm compiling a list of places in ROC that I like, and Pontillo's is on that list. #YelpLove read more

Pontillo's Pizza - the front of the restaurant - Pizza Near Me - Rochester, New York

Excellent pizza. Do not skimp on added extra toppings. Consistant in quality Service was respectful and courteous. read more

Pizza is mediocre. Owner forces politics into the decorating. Not interested. Taking my business elsewhere and not missing it at all. read more

Pizza is very subjective but I don't want pizza from anywhere else! EVER! Love the thin crust and their sauce! Love that the sausage is crumbled so it doesn't weigh down your slice! read more

I stopped in to grab a few slices for dinner. I hadn't had Pontillo's in about 7 years. I remember thinking the dough was covered in too much flour before and had stayed away... These were large thin slices. The employee was polite and friendly and warmed up my slices in the oven without hesitation. The pizza itself was bland and flavorless. The crust was over cooked on the edges and crumbled when I grabbed it. I could taste the sauce a little. But all it tasted like was canned tomato paste. Otherwise it was blah. The cheese was melty and it was there, but didn't taste like anything either. By the end of the slice it just tasted like I was chewing plain bread. I was bummed. Honestly I would have been better off spending the $6.50 on Little Caesar's or a frozen pizza. I was right to stay away all these years. I have it one star because at least it was hot. I can deal with thin, floppy pizza, but there has to be some seasonings present. read more

I ordered a sheet pizza on-line for later in the day. Around noon, I received a call that due to circumstances out of their control, they had to close early, and offered to have it ready in 30 minutes. I drove there to pick it up and it had been made incorrectly. Despite needing to close, they offered to remake the pizza and deliver it to me. This was for a birthday and the Covid-19 style gathering would have been ruined had they not done that. It was our first family get together in over 3 months..all wearing masks and a minimum of 6' apart, but still together. Not only was the pizza perfectly made and delicious, but I'd like to add the website is user friendly and very well designed. Friendly service, and they did the right thing. read more

Great Pizza with generous toppings. Wings and pizza are always consistent at any Pontillo's but Brighton is our favorite! read more

Stopped in for a couple cheese slices as a quick lunch. Slices are giant, so consider whether you actually need two, I probably should have opted for one. The taste was decent, but slightly more grease than I would like. It was serviceable and I would consider going back to place an order fresh as opposed to the slices. read more

Pontillo's Pizza - Cheese slices - Pizza Near Me - Rochester, New York

Soooo good! Reasonably priced. I ordered a pizza with peppers, spinach and onion and they put so many veggies on it! It was super tasty. Definitely my new favorite pizza joint. Also, the delivery guy was super friendly! Well done Pontillos! read more

Excellent pizza, God bless them all, really enjoy their pizza, the best in the city, you will not be disappointed

BEST pizza in Rochester!! SERIOUSLY!! This was the first time I ordered from Pontillo's and will now be my go-to from now on. The sauce is authentic Italian - spiced perfectly and pepperoni and cheese was great quality. Not only delicious pizza but Guido and team provide exceptional customer service as well! Delizioso!!!! read more

Definitely one of the better stores in the chain. I'd say 2nd to bushnell basin #1. I get mine extra sauce xwell done.

Best pizza around. Owner is great and staff is always friendly. I moved out of the area last year and either make the trip there to pick it up or have family bring me one when they visit. I won't get pizza anywhere else...not even other Pontillos locations (the one in Penfield *sucks*). Todd L. if you think it is bland, try the pink pizza (garlic and red sauce mixed), it is DELICIOUS and few Pontillos actually make it right. I have been ordering their pink sauce since it was first made about 20years ago (when it was called mixed sauce, then zesty sauce, now pink) from probably every Pontillos over the years and Hudson Ridge makes it the best of any! Guido PLEASE take over the Penfield store so they stop sucking!!! read more

I honestly order from here often and I refuse any other Pontillo's in town. It's just so good and they haven't got my order wrong yet and even with grubhub shotty service they always have it still hot for me during arrival. read more

Pontillo's is one of my favorite pizza places in Rochester. They have great slices. They also have the little pepperoni that I am used to getting in Buffalo. You do have to ask that by request. I love their crust and that their sauce actually has flavor read more

To be honest. The pizza is OKAY. But the crust is not made to perfection. It's made hard to bite through with the wonderful toppings. So there is no perfect bite to it.. and they leave the pizza sitting in a cooler wrapped up in plastic wrap..... about that pizza it's nothing but leftover pizza being re-served and it's very obvious. It don't make the crust any better.! The people are very nice. And another thing.... their cookies are effing delicious BUT I'm spending 3 dollars for a cake and lbs of icing. A little Debbie is only 50 cent at the the store.... or at Walgreens 6 cookies are a dollar! If you catch my drift... they're too darn expensive. read more

We have been going here for years and it is our go to place for pizza. Staff is always great and friendly and the food can't be beat!

I'm originally from Brooklyn NY so I'm used to great pizza when I first moved to Rochester I heard of this thing called white pizza I got my first try from another pizza place and I liked it so I have been getting their pizza for years a few nights ago I was on my way to to same pizza place and decided to try something new I was blown away by pontillos white pizza I haven't been to my old place since I haven't tried there regular pizza that's why I only gave it 3 stars read more

Use to be good have nt been there for a while we went back and it really suck orderd the hot wing pizza it was messed up so they gave use a cheeze pizza to go and the pizza was just as bad what the hell did they do it really suck will not be going back read more

This is my Pontillo's. Always friendly, polite, and food is ready when they say it will be. Tried Pontillo's on West Ridge -rude and disrespectful. No thanks. read more

Awful customer service. We'll be back at Two Ton Tony's. Coupons came in the mail we called in an order and the kid said bring in the coupon and they will credit it off the order. On pick up a women there said we couldn't use the coupon, on line order only. She seemed very happy to tell us we couldn't use it. $31 for a cheese pizza and wings ridiculous! The wings weren't very good. We will never go back there again. I should have left the order in the counter. read more

Saturday 7/28/18 - Not sure if we got an old batch of dough for our pizza, but it was terrible. From first bite it tasted like the crust was made out of cardboard. Way too much cheese was used and the pepperoni was tasteless. Not to mention it gave me a stomach ache. Only good part was the mild sauce, which is awesome. but the sauce couldn't save it. I cant be the only one complaining about this particular night. I hope the dough is fresher normally. Won't be back any time soon. read more

I like to come here often during the week for lunch. The employees are always friendly and their version of the Sicilian slice is better than most. Keep up the good work. read more

They had really good pizza but I'm just upset with how the different Pontillo's are different from one another. Used to go to the Greece location but the owner changed the pie so we tried another this location. Wings were mediocre at best. read more

Ordered a thick pizza and hot wings. It took over an hour (25 mins over) for delivery. The pizza showed up as complete raw dough in the middle and the wrong wings. They had already left a voicemail that they were sending driver back with correct wings. 45 MINUETS later the hot wings show up undercooked, and demanded I give him the wrong wings back in replacement of what I ordered. Keep in mind I didn't want any of the food at this point. After telling them none of the food was correctly cooked and they already admittedly sent me the wrong wings this arrogant, rude staff member told me I would have to bring everything back to the store for a refund. I get there and they tell me my order was refunded after wasting my time driving there. Left the food and told them I would never be ordering from them again, Perri's is closer and knows how to produce cooked food, oh and they have CELARY! Horrible food, even worse customer service. Would give them 0 stars if I could. read more

Lives up to the ponitllos name. I personally enjoy their meatball subs, calzones, and white pizzas. My aunt ordered from them for delivery, every thing was timely and tasted fantastic. read more