We placed an order of 100 hats from this company, who we have worked with before, & ALL the hats came back w/ horrible quality. The font was illegible, inconsistent AND the stitching was already coming off. We reached out to Jose asking for them to be redone since the quality was poor & he kept blaming it on the design size. Regardless of the design, the stitching should NOT be coming off. Jose is avoiding our texts/calls since we asked for a refund if he was not willing to redo our order. Extremely unprofessional behavior. At at this point he's pocketing our money. Don't use this company. read more

Ponce's Embroidery - Screen Printing/T-Shirt Printing Near Me - Los Angeles, California

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Have been in contact with Jose Ponce regarding the poor quality of the embroidery on our recent order. Our team urgently needed 100 hats for an important event, but the final product appeared rushed and unacceptable. The print was noticeably crooked and misaligned, making the hats essentially unwearable. Communication throughout this process has been disappointing. We've received little to no response--no callbacks, no texts--repeatedly reaching out and to emphasize this is our 4th project we've ordered 100+ hats from them spending well over $1,000 and no accommodation at ALL. The star is crooked and the "EST" looks like BST barely can't even see the 2018 read more

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I'm usually one to leave good reviews and it's very rare that I leave a bad review, but in this case it's fitting. My team and I have done business with Jose and his dad's company THREE times before and had been happy to support them--until now. We placed an order for 100 hats for a big event this month (May) with our team, the hats costing well over $1k+. When they arrived, the logo was completely unreadable. The quality was extremely fuzzy --something that anyone with basic quality control would've caught before shipping. When we reached out to Jose to address the issue, instead of taking responsibility or offering to make things right, we were met with defensiveness and dismissiveness. Jose tried to justify the situation by pointing out that we "approved" the sizing--as if that somehow excuses the fact that the logo is completely illegible. We didn't realize how bad the quality was until we saw the finished product in person, because the mockup didn't reflect the final result at all. Rather than doing the right thing--like remaking the hats or issuing a refund--they expect us to pay for a whole new order. That's not just bad customer service, that's disrespectful. We've given them our business THREE times prior. To be treated like this after being a loyal customer is beyond disappointing. If you value your money, time, and basic decency--go somewhere else. At the very least, all we're asking for is a refund because as business owners ourselves, we believe in doing business the right way especially as returning customers who were willing to support a family owned business. read more

Ponce's Embroidery - You can see the lack of quality is compromised here. Super fuzzy and the small words are illegible. - Screen Printing/T-Shirt Printing Near Me - Los Angeles, California

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I wish I could make this a Negative Star. I wanted my vest embroidered , and received patches instead! I was overcharged $$$ for patches!!! I showed friends and they were shocked at what I was charged. I do not recommend this business. read more

Ponce's Embroidery - Screen Printing/T-Shirt Printing Near Me - Los Angeles, California

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THEY DONT CARE ABOUT THE CUSTOMER-- EVEN IF THEY DO A TERRIBLE JOB! ZERO accountability. We spent over $1,200 with this company, got the hats and right away, the stitching quality was unwearable. I I contacted the company directly April 24, and today is May 12, and they have still not yet found a solution or want to work with me. I have attached the communication, the owner keeps saying that he's eating or he's busy and will call me back, and then will ignore me for a day or two. This is just three screenshots, there's so much more ever since April 24th. I offered initially to send the hats back for a refund, or I asked for a redo on the hats. They agreed to redo them, and then when we came to an agreed design, he wanted to charge me the full price and unprofessionally put the blame on me, 2 to 3 weeks after the whole situation. So, I am accepting that they took my $1200+ and that they will refuse to make this right. I had a deadline that is in 7 days-- I've been patient, I've been respectful, and this company just does not care obviously. DO NOT GET YOUR WORK DONE HERE, BECAUSE IF THERE IS A MISHAP, YOU'RE OUT OF THE MONEY AND THEY WON'T DO ANYTHING ABOUT IT. read more

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I went on a Saturday right before they were closing. The 2 sons were very helpful. Their father was gone. I wanted a custom patch and 5 patches sewn on my backpack. They were very accommodating. I highly recommend their service. read more

the most friendly family and amazing work. needed a graduation sash and they worked with me for days to get it right. I definitely recommend

Got my graduation sash embroidered here & my Patagonia knit jacket!! Ponce's was so fast!!! My items were ready the next day and looked just like how we had discussed. Everyone there is so friendly and the owner works really hard!! It helps to come in with an exact image of what you want, else you will be needing to stay a while to sort out the details using their software and an employee. There is short term parking along the side of the building!! read more

The short turnaround time here is amazing, I got my graduation sash done within 2 days. I paid $80 for 4 designs. Everywhere else had a 4 week turnaround time, with quotes around $120. I couldn't believe how great Ponce's was for their value. They also had top-notch customer service. They reply really quickly, and Manny texted me a mockup of my sash for me to confirm before they started the embroidery. Definitely go here for quick, high quality embroidery services! read more

Ponce's Embroidery - What I asked for - Screen Printing/T-Shirt Printing Near Me - Los Angeles, California

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Back in May I needed to get my graduation sash embroidered the week of graduation and Ponce's was amazing! Called the day before and Armando was able to quote me and give me timelines. When I arrived the process was super easy and I approved the design before I even left the store. Once my items were ready I got a text (which I really appreciate as someone who can't take many calls during the day) and the rest of the process was so smooth! There's parking along the side which already makes this location a win! Plus the owner was great and had an eye for detail. read more

Ponce's Embroidery - Screen Printing/T-Shirt Printing Near Me - Los Angeles, California

It's a big NO for me. This place over charges for the poor quality of work they do. They're located in a low working class community yet they still try to take advantage by over charging. I was quoted $40 per design for my graduation sash. I decided to go to another location in Lincoln Heights and got it done for half the price. read more

Ponces was incredible! They were super quick sending me a mockup of my graduation sash and made all the changes I asked for the same day. When I brought my sash in, it was ready for pickup later that same day and it looks incredible. Also soooo much cheaper than other quotes I got. read more

Great quality and very affordable!!! The embroidery on my sash was literally PERFECT. Very very fast turnaround time as well. Will come back again if I have another graduation!! read more

Ponce's Embroidery - Graduation Sash - Screen Printing/T-Shirt Printing Near Me - Los Angeles, California

Such a kind owner!! Prices are super affordable and the turnaround time for the embroidery pieces is really fast! The owner was patient about every detail and communicative. Support family owned small businesses! read more

Ponce's Embroidery - Screen Printing/T-Shirt Printing Near Me - Los Angeles, California

I needed my sash to be embroidered with a short turnaround time and Ponce's was perfect for what I needed. After bringing my sash to them, Manny texted me a mockup of the sash and after a bit more than 24hrs, the sash was done. Keep in mind that the embroidery does show on the back of the sash and will seal your pockets (I didn't mind it since I won't be looking at the back anyway). For the good quality for the price, fast communication, and fast turnaround time, I recommend! read more

Prince's Embroidery was absolutely incredible in their work. It is the highest quality embroiled work that I've received. I had my USC graduation sash customized and their dedication to making my vision come true was amazing. I will definitely be coming here in the future for customizations. read more

Ponce's Embroidery - USC graduation sash - Screen Printing/T-Shirt Printing Near Me - Los Angeles, California

I called a few days before graduation to get my sash embroidered and Ponce's was able to complete my order in 2 days and my sash came out exactly the way I wanted! read more

I had a very good experience! I called last minute to get a graduation sash embroidered, not only was the price very very reasonable for the work done but I got it back completed in 24hrs. The work was amazing and this will definitely be my to go to place for all embroidery work! Thank you read more

Never going here again. They initially did a great job on the sample I ordered. It came out just as I had in mind and at a great price. I proceeded to place an order of 60 hats, but some didn't come out good. The letters were out of proportion. I let them know about it and we agreed that they would remake those and I even offered to still purchase the "bad ones" at a lower price. Well, I never got the replacement hats. They replied a couple times saying "next week", but next week never came. Horrible customer service in the end. The majority of the hats came out good but there was a few inconsistencies, which I would've been fine with but the part that kills it for me is the of lack of professionalism. How do you just simply not finish a job and ignore the customer? read more

Ponce's embroidery offers the best service at most reasonable prices. No job is too small or too large for them. Armando is very professional and delivers on or before his deadline. I highly recommend them. read more

Best Embroidery place. After looking and looking, I'm glad someone told me about Ponce. Excellent quality and very very affordable. I will never go any where else. #LatinoOwned read more

This place is amazing. Ponce came to the rescue on a Saturday at 2pm and finished my order. Wow!!!! Great work. Super friendly and does not say NO. Because lets be real anything is possible its just people like Ponce who will go the extra distance for you. Thanks again Ponce!!! Will always return here read more

Ponce's Embroidery - Ponce's machines hard at work!!! - Screen Printing/T-Shirt Printing Near Me - Los Angeles, California

I was in search for a custom embroidery on a jacket and I was lucky enough to have Ponce's recommended to me. Excellent work and the price was right. Highly recommend this shop for custom apparel! read more

Everyone is helpful . They are able to do same day work. Had my order before promised time. Clean beautiful work.

Unfortunately, I am very disappointed with the owner Armando. Last year he customized a sash for me and it was PERFECT, quick, and affordable which is why I returned this year since I'm graduating again. I stopped by on Saturday to drop off my sash and talk about how I wanted him to customize it. He was dismissive and told me to let him know via text. I thought it wouldn't be a big deal since last year it was not a hassle with him. Well, I thought wrong. I sent him photos of how I wanted it and when he provided me with the sample, the sizing of the letters were off. Some words looked bigger than others. He misspelled my sons name. He didn't include my name and it was just a big mess. There was a lot of back and forth and he was not understanding what I was telling him. He was calling me late in the evening or early in the morning and as a full time grad student, part time professional, and single mom, I did not and do not have time for that. He was becoming rude over the phone and telling me he's never had an issue with a customer like this. Frankly, I don't think I was being hard to deal with. I just wanted to font size to be consistent but I guess that was too much to ask. He asked me to come in person AGAIN, even though I had just been in his store two days prior and HE told me to send my ideas over text. He's the one that wanted to discuss over the phone but then wouldn't stop complaining about how he was not understanding. He then told me has had more issues with customers over the phone, but then proceeded to tell me he hasn't dealt with a customer like me. This was very rude of him but I was still being patient and trying to be understanding of the fact that he has a lot of work and may be stressed. I showed up today and long story short, he continued to tell me the same things he told me over the phone. I walked out with my sash and no customizations. This man should not be in business anymore if it's too much for him. Or he should start taking less orders. He should have patience and take the time to talk to his customers. Very difficult person to work with. I will never be going back again and you should think about it twice when considering coming here. read more

This business is so underrated. If you are looking for an embroidery store, go to Ponce's Embroidery. I'm always scoping out for smaller shops to support and these guys are honest, reliable, prompt, and their pricing is humble and reasonable. Thank you Ponce's Embroidery. I will be coming back to you guys again and again! read more

They do excellent job, good service, affordable and the quickest. Five stars for sure