Had a complete brake job done exactly 2 years ago. Vehicle starting having same issues last month…read more Brought it back and blamed the caliper which apparently was seized two years ago and refused their warranty. Wanted $1400 for new pads and rotors and still not replacing the caliper that had causing the problem. They purposely continue to fix the current issue, but could care a less about fixing the cause. A local shop fixed the pads, rotors AND calipers for less than quality car wanted to just replace the pads and rotors. This place is dishonest and overpriced. Call around and find an honest reasonably priced local garage...you'll be much happier!!

This is the best service garage I have ever worked with....professional, honest and topnotch…read more Thier work has been 5-star on every vehicle I have had serviced with them over the years. Their prices are very reasonable and worth every cent. I would not trust my vehicles to anyone else.

Great service, very affordable, and handled an emergency for us so we could drive 400 miles that…read moreday!

They took my car in for a headlight replacement, then explained I needed a new assembly and…read moreverbally quoted me a new one on the phone, I asked if I could purchase my own and bring it in. They said I could but said they would check their second-hand supplier. They called back and said they could get me a used one for $117 dollars. I asked them to order that part and we scheduled for a week later. They call me the day before my next appointment to say that they never ordered the part because they didn't know if I wanted it. I say no problem, and we reschedule for another week out. I get my car in the next week and they call me midday to explain that they can't align the headlights because the older headlight assembly is too oxidized, but they have a lens restoring system they trust and could use it then align the headlights. I reply that I'd like them to do it if it can be done today, but if not, that's okay and I'll pick the car up either way. At the end of the day they call to explain that they couldn't get it done, but I could schedule another time for them to finish it. When I arrive to pick up the car they give me an invoice with 2 concerning things: 1) A $350 headlight assembly billed because "that's the one they bought." 2)$110 dollars for a headlight alignment that never happened. I was able to let the shop manager hear the voicemail where they quoted me $117 dollars for the assembly. After that and a 5-10 minute conversation between their mechanic and shop manager, she offered me $140 dollar refund...still $90 more than their original quote for the assembly. They said they would do the alignment free of charge in the future, but left it on the bill for $110. I asked if she felt that they were obligated to the original quote for the assembly. She said no because that's not the one they bought and explained that their guy was "just learning the ropes." Overpriced, under experienced labor and poor communication on pricing. I want to keep my business at a locally-owned shop, but these guys are making it too difficult and too expensive. UPDATE: The shop manager contacted me over the weekend to apologize, make a plan for finishing the job and adjusting the pricing. Thanks for doing the right thing LeMoine's!

As an update to my earlier review I received a phone call directly from the owner. Once we had the…read moreopportunity to finally connect (mostly my fault due to travel), he expressed his concern for the situation and was very interested to hear about my experience. He was able to offer some further explanation and wanted to express that there was miscommunication about the type of battery and the options that could have been offered that had not been previously discussed. He listened carefully to my explanation of the events and offered solutions to correct the situation in a suitable manner which was greatly appreciated. He approached it professionally and with genuine concern, and with that, I believe it is the right thing to do to on my end to recognize his efforts and update my earlier comments. I appreciate the perseverance in reaching out to me in addition to his willingness to turn a bad situation into a fair and equitable solution. Much appreciated!

Brought my car in with a concern, they took a genuine look right away to make sure everything was…read moreokay. Super personable, kind, and knowledgeable about all things cars!!! HIGHLY recommend!! Thanks, Barron's!!!

Very good and prompt service. A few times I had to call Goodwins to get me unstuck. I am a mail…read morecarrier, and they are very timely. Also they helped me when my right hand drive brake pedal cable broke, they dropped what they were doing just to get me on the road. Very appreciated Rodney Calmes

We have been to Goodwins multiple times for our auto repairs and we always appreciate their…read moretransparency, kindness, and overall good work! We would be lost without them and value them in our community!

Avoid at all cost horrible service, Rude employees,…read more purchased a $12000.00 van and was told I get a free oil change .....wow the free oil was a $100.00 worth of hassle to get . This establishment has poor service and a simple oil change becomes a nightmare.

Beware of this company. They told me I needed to have my engine replaced on a V-8 Aviator with only…read more112000 miles.on it. The vehicle would misfire occasionally and they hooked it up to their machine and claimed the engine was bad. They wanted to charge me well over $6,000 to replace it with a USED engine. I told them they were wrong and took it to another mechanic who replaced the ignition coil wires for a total cost of less than $300! I have had no more misfires and have been driving it for 1 year since Fox tried to charge me for a used engine to "fix" the issue. Ford makes the Aviator and their mechanics should be the "experts" at diagnosing a problem. Therefore , they are either incompetent or deliberately trying to take advantage of consumers,

I am very impressed and satisfied with the service on my truck. Fair price, wonderful service, and…read moresuper friendly staff. I will absolutely come back for future needs and highly recommend to anyone needing auto maintenance.

Wow. Let me first start by saying I am a college aged girl with zero knowledge of cars. Literally…read moreevery place I've EVER been to I've felt as though the shop didn't value me as a customer EXCEPT THIS PLACE. Service was INCREDIBLE. I was nervous taking my 1978 truck anywhere, especially since it was running pretty bad. I had no clue what was wrong and after I ran it bone dry on gas (yes, i know) it wouldn't start. Shout out to marquette detailing as they towed it to south side's shop. I got a call the SAME DAY saying they looked at it and it just needed A LOT of tune ups. IT WAS READY LATER THAT DAY. Literally where else?!?! I know stuff like this depends on the issue, part availability etc but holy cow was I excited. I attached a picture of my invoice for anyone who is curious! The total was $656.88 Although obviously expensive and hurt my wallet, as soon as I started my truck, shifted into drive, and stepped on the gas, I knew they fixed the issues. My truck struggled going up hills (hard to drive in MQT) but now it runs SO SMOOTH. They also have an after hours pick up spot for your keys and it was very convenient, as I worked late that day. From the moment I stepped on the gas I knew they fixed it. A special thank you to Jerry Spruitenburg (service advisor) for making me feel like a valued customer and treating me so kindly, as well as the best tech around, M Codd (sorry I don't know your first name), for using your mechanical magic on my old Ford! It literally feels like a brand new truck!!! South side was truly the best place I've ever been. THANK YOU

I have lived in Marquette for 18+ years and in that time I have had need of major auto body repair…read moreon 3 occasions. These involved a deer, a felony hit & run(they still looking for him), and most recently, a massive storm blew over a tree, part of which landed on my truck. Each time I was impressed with their warm friendly atmosphere, their communication with me in regards to the progress, their professionalism, efficiency, and the quality of their work. They have finished my vehicles on time or even a bit early as compared to their initial time estimate. As an added bonus, they are the only preferred vendor for my insurance company in the county and as such, there was no need to wait for an adjuster nor did I need to get multiple estimates. From my perspective there is no need to go anywhere else for auto body repair. You will not be even a little disappointed...

*****RED FLAG******* ***DONT TAKE YOUR CAR HERE***…read more Had my Traverse in December for front-end repairs and a dented back hatch. I received a rental car with the tire pressure and check engine lights on, along with incorrect paperwork. This should have been my first red flag. When I called to report the mistakes, the receptionist dismissed it. After picking up my car, I called to say the backup camera wasn't working. The receptionist told me to stop by for a scan. When I did, I was told Bradley wasn't there and to come back after the weekend. On Monday, they walked out, checked the camera, and said it needed an "update" but everything was working, and I needed to take it to the dealership. They claimed they would go after my insurance if the they were found at fault. That's unacceptable; if they are at fault, they should own up to it. The dealership found that my camera and harness were corroded and needed replacing. I spoke with Gerald, who claimed corrosion was impossible in a sealed box - a clear sign he didn't know what he was talking about. The owner, Brad, eventually called. He admitted Gerald was wrong, and the camera didn't need an update, but now refuses to fix the backup camera, calling it a "known-issue," even though it worked perfectly before I brought my vehicle in. This company has lied multiple times throughout this entire process, from start to finish. They cannot be trusted with your vehicle

BRIDGESTONE DUELER ASCENT…read more I purchased four Bridgestone Dueler Ascent (22") tires on 08/16/2024 from Willy's in Marquette. In November I became aware of a severe tire defect when we had icy road conditions. The tires are very dangerous on snow and ice. The tires don't grip and wanted to throw the rear-end of the vehicle into a skid. Also, the tires don't have a good "clean-out", which means snow lodges in the tread to make the tires like racing slicks. I contacted the shop where I purchased the tires within the 90-days of the alleged Bridgestone warranty to complain about the slippage. I asked if the tires were recalled or if they had other complaints; the shop clerk advised they had no recalls or other complaints. He suggested it may be the vehicle's anti-slip device over compensating. After experiencing a near loss-of-control again, I once again contacted the shop and they suggested I check for wheel alignment, so I made an appointment - which was booked-out for more than two-weeks, so the alignment was performed on 11/26/2024. Nothing was noteworthy on the alignment. I also researched the vehicle to see if the anti-slip may have contributed to the sudden loss of traction; no other complaints were lodged and the vehicle was owned by one owner in Canada for several years, which indicates it's not the vehicle that's defective. After stopping-by Willy's, on their suggestion I contacted Bridgestone to advise of the hazardous tires, but they really didn't care. Shop wisely, Bridgestone also makes other brands of tires.

I know they call themselves a tire shop, but they fixed a brake line for me at a very reasonable…read moreprice. Also, the guy that i dealt with at the counter was really friendly. At the time I drove a pretty rusted crappy GMC Sonoma, but the guy there actually said that he liked my truck. Most places would just condescendingly try to tell me everything that's wrong with an old vehicle like that to get me to pay for more repairs.