Sharing my intial experience after I came to pick up my items, just to find out that no one is in…read morethe office and my items aren't ready for pickup either. Just one week ago I had made a reservation for glassware for a small event. I chose Celebrations due to their quick response time as well as their pricing structure. I was also happy to pick up the items knowing that I would save $150 on the delivery fee. I was informed via email that I could pick up on Thursday or Friday between 9am to 2pm, so I drove about 25 minutes to Novato today (Thursday) and arrived around 9:30am. Upon arrival, I noticed the door states "by appointment only". I'm a little caught off guard because this was never stated to me, but I thought maybe it didn't pertain to me since the email communication I had received the week prior stated that I could pick up today. I called the number on the door, and Kim stated that my order was not ready and that she was not in the office today either. I would have to come back again tomorrow to pick up the items, and that they would be ready anytime between 9am-2pm. Kim seemed irritated on the phone, but I'm the customer who was told I could pick up today. She did say she could deliver tomorrow, but I'm not trying to spend $150. I wasn't upset or yelling, just asking for clarification about when I could pick up the items. Maybe she's dealing with something outside of work, but bringing that to me was uncalled for when I was only following the pickup instructions she provided me. Anyway, just wanted to share my intial impression after their misstatement about the pickup window. Hoping for a smooth pickup tomorrow!

We had the pleasure of working with Kim on our baby shower party! She is amazing!…read more The tables and linens that we've rented from them were in very good shape. Linens were nicely pressed and very clean. She also made the balloon arch just perfect! I don't have enough words to express how happy she made me! Very important in a business, she is professional and reliable. I would definitely use her services again! Thank you Kim!

This balloon company is the best thing I've seen in the San Francisco Bay Area!…read more I've worked with many vendors as a business owner in the Balloon and decorative space- and this group is beyond compare. These guys put anything together!

It was easy to reserve over email, and very friendly and responsive communication!…read moreoh, and the balloons looked great! the color chart is true to the colors. and the delivery person replaced the two balloons that had popped on the way over. thank you!!!

So far I've been happy with the responsiveness, courtesy, and execution. Feel confident that the…read moreballoon order will be beautiful and successful for our event.

We reached out two days before our event to request balloon decorations for a birthday party, and…read morethe booking process was incredibly easy. We called to check their availability, and they directed us to fill out the contact form on their website. We submitted it, and they got back to us the next day to review the details. After that, they sent a proposal by email, which was simple to update, and once we approved everything, we made the payment. On the day of the event, the only hiccup was timing. We told them that setup was scheduled for 3:30pm and the party would start at 5pm. When we didn't see them for a while, we tried calling but didn't get a response. They didn't arrive until around 4:40-4:45pm, which was much later than we expected. They mentioned they thought 3:30pm was just the earliest they could arrive, but we actually needed them there at 3:30pm. Thankfully, once they arrived, the setup was quick, efficient, and they finished in no time. The balloon arrangements themselves were absolutely stunning. We received so many compliments, and they completely transformed the space. They understood the aesthetic we were going for and executed it perfectly. Despite the timing miscommunication, I would still use them again because their customer service was great throughout the planning process, everything was easy to coordinate, and their work was beautiful. With clearer communication on arrival times next time, it would easily be a 5-star experience.

I can't say enough excellent things about this dynamic duo!…read more Marlo is a talented professional, and so lovely to work with...she really loves those glitter tattoos! She made everyone feel happy and as excited as she was to create them. We did face painting last year, and that was fabulous too! Mark is the most talented balloon artist I've ever seen - he makes crazy fun balloons for kids of all ages. We had laser guns, reindeer, candy canes, and he even made me a beautiful Grinch and Jack Skellington! Everyone was delighted! They are so much fun, extremely professional, and very engaging - we will definitely be calling again!

I can't say enough good things about them. We hired them for my son's 4th birthday party for face…read morepainting and balloon animals. The kids were all so excited and loved it. Even the adults were raving about how talented they were. They made the adults balloons too! Highly recommend if you want to do something fun for a birthday party. Also very friendly and easy to work with.

The balloons were amazing. Best there is in the business. Thanks so much to the team that made it…read morehappen! They also went the extra mile. 5 stars for sure!

Yury is not a pleasant person to work with, he misses a number of important details, and he puts…read morehimself first vs customers first. Background: I called Yury and placed an order for balloons for my wife's birthday on 11/16 and also paid him in advance. Attached is a screenshot of my Venmo payment to Yury on 11/7 saying "Balloons for 11/16 birthday event". It specifically says 11/16. Somehow Yury thought the event was on 11/9 as he had called me on 11/9 asking about details of the order. It was at that time I realized Yury had the wrong date as he was already making the balloons. I told him "no it is on 11/16" and he said all of his notes say 11/9. I know my wife's birthday so I am positive I said 11/16 and also my screenshot attached shows "11/16 event". The way I see it is Yury had 3 options at this point: 1. Put the customer first - Yury could think to himself: ok balloons are cheap, helium is cheap, and while he spent some time making the balloons, the customer may have been right here. He could have decided to just agree to fulfill the order on 11/16. 2. Find a middle ground - Yury could have thought, maybe he was in the wrong or maybe the customer was in the wrong, in which case let's find a middle ground / compromise. If so, he could have told me "hey I already spent some time/effort and materials in fulfilling the order, but how about I charge you for some of the materials and labor." Even if Yury proposed charging me for half of the total cost of the order, this would make some sense. 3. Put himself first - this is the option Yury decided to go with as he kept saying on and on that all of his notes say 11/9 and that he already made the balloons. Yury would not budge on anything. I even proposed to Yury: "ok how about you I pay you for a new order but you waive the $90 delivery fee for the new order" ($90 for delivery is a whole other issue where I feel like he overcharged to deliver within 5-10 minutes from his location). Even with this suggestion, Yury had to think about it and wouldn't give me a clear answer. Why is that such a difficult decision? Yury did not go and make a delivery on 11/9 so why would he charge me again for delivery the next week on 11/16? Makes no sense. Just use the $90 for delivery from my original order and apply it to my second order. Of those 3 options, I personally would have never chose option 3 if I were in Yury's shoes. If there is a Venmo payment showing 11/16 and the customer is saying it is his wife's birthday, it is likely 11/16. For that reason, I would have chose option 1 or at bare minimum option 2. However, Yury decided to put himself first here. Not the type of person I want to do business with personally and this is the type of person you would be working with if you choose to use Balloons Decor. Aside from the date of the event (which was very very important), Yury also got my order wrong. He sent over a quote, I told him no this wasn't what he discussed, and he realized and acknowledged it was his bad. People running a business need to be DETAIL ORIENTED, otherwise it can put customers like myself in situations like this. Lastly, Yury just isn't a pleasant person to talk to or work with based on my personal opinion. I would avoid this business.

Beautiful work! Super professional and personable. Will definitely be using EZPZ Party Solutions aread more

Maria created beautiful balloon art for my daughter's first birthday. She was easy to communicate…read morewith in the planning stage and was able to bring my vision to life! Maria was on time and prepared the day of the party. I walked in and said to her "wow! This is the only thing that has gone right today." And I truly meant it. She turned the energy around for the party and made me feel so much better! Thank you Maria!

I had the best experience working with Hilbert for my son's 1st birthday party!…read more I have never hired a balloon artist and this initial experience truly set the bar high. I found him through Instagram and though I was initially hesitant, Hilbert did a wonderful job streamlining the process in order to bring my vision to life. From start to finish, the entire process was seamless and incredibly professional. One of the things that initially stood out to me was how well-organized and professional his website and social media are. It made the planning process so much easier because his site included a clear inquiry form, detailed descriptions of what to expect with each package, and plenty of high-quality examples of his previous work. Having that level of transparency right from the jump gave me a lot of confidence in hiring him. What I appreciated most, however, was how thorough and dedicated he was to bringing my vision to life. During the inquiry phase, he asked me to send over inspiration photos. He then took those ideas and created a custom mock-up to show exactly what he had in mind for the space. Seeing that visual representation before we even finalized everything was a total game-changer and ensured we were completely on the same page. The final display was stunning and exactly what I had hoped for. Additionally, I felt like he was very collaborative and offered some great creative suggestions that I wouldn't have thought of otherwise. The day of - he was on time and went above and beyond to ensure that the display was secure in the windy weather. It stayed put the whole time and I received so many compliments about how great it looked! If you're looking for a balloon artist who is professional, communicative, and truly talented at execution, I cannot recommend him enough! Party With L&P will now be my go-to for balloon decorations! :)

We had the best experience with Hilbert. We hired him to do a display for our daughter's sweet 16…read moreparty and we also used his digital Photo Booth. Hilbert was easy to work with, communicative, and amenable to a late-breaking date change. He worked with us on our theme and sent us a mock-up well in advance of the party. He worked with our short one-hour set-up time and was very professional throughout. The Photo Booth was a HUGE hit and we got all the digital prints the next day via his easy-to-use website. I would highly recommend this company and will be using them again in the future.

We had a great experience working with Astro Jump for a neighborhood event in the Outer Sunset…read more The bounce house was a huge hit with the kids, setup was smooth, and everything worked well throughout the event. We used them for Potluck in the Park at 45th & Lincoln, and it added a lot of fun to the day. I'd happily work with them again for another family or community event!

We had a 4-1 combo for my daughter's birthday at Golden Gate Park through Astro Jump and everything…read morewent perfectly. We showed up a few minutes after the scheduled delivery time, but the operator was already setting it up where it needed to be and was on-time for pickup at the end of the party. Greg was easy to work and made the process easy which helped since there are rules and regulations around GGP