I've shopped at this P.C. Richard location for my elderly mom a few times, and every staff member…read morehas bent over backward to make sure she's 100% delighted and supported with every purchase she's made. Everyone is on board from the moment you walk into the store. We just purchased a suite of appliances last week. The salesman, Rich, took the time to walk my mother through every appliance she was interested in, guided her to a more quiet dishwasher (did you know they rate dishwashers on sound? Our salesman did!), helped her find appliances in stock, and set the delivery date. The store manager, Andrew, and his assistant, Crystal, were so kind. If you live in a condo, you know what a pain delivery can be. Crystal has an entire binder of COI's in her reach to make delivery easier. Never saw that at Lowe's or Home Depot. P.C. Richards is still family-owned, and they act like it. You will NOT get the same service in any big box store. The prices are very competitive, but it's the service that matters, especially during the Covid era where delivery and stock are in question. I would not hesitate to purchase appliances again in the Nanuet store.

Our fridge which Is under extended warranty wasn't getting cold...it took 4 -5 visits by…read moretechnicians and almost 2 months later it turned out that the fan needed to be replaced. My husband had to borrow a large mini fridge from his parents house then bring it back twice! I won't be buying from PC Richard's again anytime soon.

So lets start with them answering the phone representing the old Silver City in Spring Valley. They…read moreindicated that in a vague way they are the remnants of a once excellent Appliance Store! So when HY's store in Suffern appears on the internet there is no signage of who they are written on their store and they are the size of a small city bodega. Hardly full of inventory. However, when you go inside they keep some fairly high end representations of great appliances...although only very few. It's hot as all get out in their store and they are suppose to be selling air conditioners. Theirs just doesn't work, or barely at all. Lets now turn to their two apparent sales reps Alec and Waldo. Their expertise is seemingly less than what they read from the websites that YOU are also looking at. And therefore they misrepresent some facts that make you doubt their conclusions. The boss (Mark?) is a smooth talking old timer who obviously has enough connections to obtain the merchandise for this closet sized store. So when I told him P.C. Richards price he beat it by $120. However, a few things they did not have an answer for and I foolishly ordered it anyway. They could not tell me beforehand what the monthly payments would be if I used their stores credit card account through BrandSource. It is a zero interest purchase but the length of payments are the question. So it wasn't until I was signing on the dotted line (and in desperate need of the air conditioner) that Mark told me he could only give me the six month terms and not the 12 months. P.C. Richards was offering the 12 months on the same unit coming out to $90 per month... instead of Hy's $170+ a month. Also there was an ongoing debate about the window hardware which did not come with the unit since it technically has a sleeve. However, it does fit easily in the window but it needs a separate window kit to lock it in place. It takes too much time to rehash who said what and when, but I have no window kit and had to improvise. So now they offer the window kit at a reasonable price but I will have to pay that separately and on top of the first month payment. So my first months payment comes out to over $220 for this air conditioner, properly installed with the kit. These informational shenanigan's leave a bad taste in my mouth. I want to help out small local businesses and understand that this merchants markup is not big...and their sales aren't either. But I don't like to be buffaloed either. If P.C. Richards pulled this stunt they would be in trouble. I may need to replace another air conditioner soon, this year, and I might do better going to P.C. Richard...as long as they have a sale or price match. They have some smooth talkers their too that require caution when listening to their forked tongue spiel. But they claim to match anyone's price...which I guess also means the $120 less that HY's quoted. Just make sure you do all your homework before you buy an appliance ANYWHERE! And hopefully don't wait until a HOT mid-summer to buy a replacement air conditioner.

Our two air conditioners had mold so we needed to replace them. I called Hy's Appliance and the…read morestaff were all very professional and incredibly friendly. They came over to inspect our AC slot size to ensure that the two new ACs would fit perfectly into the wall. They explained that our previous ACs never fit perfectly which led to air and water getting in and causing mold. Long story short: They quoted me a price with no hidden fees, set a delivery date, came on time, finished installing the two units ahead of schedule, showed me how to clean and maintain them, and safely removed two old moldy air conditioners and disposed of them properly. The people installing the air conditioners wore masks the whole tim. The service was excellent and at a great price. They paid close attention to detail and didn't waste any time throughout the whole process from my initial phone call all the way up to finishing the installation. I highly recommend them!

They never called me back to let me know that the part I ordered came had come in. They seem to be…read moreextremely disorganized.

Went in there to ask about an appliance and was treated terribly by one of male owners. He kept…read moreanswering phone instead of helping me. I told him I tried to call and phones weren't working. He cursed and told me what's he supposed to do not answer the phone. He also asked if I was a state worker which was very strange. He said computers were also not working and if I wanted help to come back later. He called me an asshole as I was walking out. In 50 years living in Rockland County I have never been treated so poorly as a customer. I will never ever buy anything from these people again. Worst customer service experience in my life. How has this place stayed in business???

I just purchased my new home in Stonypoint and needed to get my appliances. I was very hesitant in…read moreusing Silver City since the review here were negative. I walked in Silver City only to get prices since my husband gets a 10% discount at P.C Richards and we already had our eyes set on Whirlpool appliances. Bruce seemed very willing to help us and very knowledgeable answered all my questions even about appliances that he didn't carry. Was not pushy at all. Needless to say we decided to make our purchase from Silver City since our total was a $600 difference from P.C. Richards and Bruce even got us $1200 in rebates. Hands down i would purchase from Silver City Appliance from Spring Valley Rt 59 in the future. I will review my delivery experiance once I recieve my appliances!!

Small place family own and operated located right on RT 59. Very bad customer service. Sales people…read moreare nice when you make the purchase, but when you try to fix the problem,.....they become very rude. I got very good prices for my appliances from other places but I decide to give them a chance.They gave me excellent prices that I couldn't walk away from, we shake hands.I was very disappointed when they try to deliver open boxes appliances .....stove, and refrigerator with no boxes. I paid for brand-new items...they tried to deliver floor models with dent on the side of refrigerator!!! II refused to accept the delivery, I called the store right away.....they told me that I will have to wait 2 weeks for new one. I asked to cancel the deal. I go back to PC Richard got same deal with the next day delivery and 12m interest free on the card they opened for me. I was waiting 3 weeks for money to return to my acc. and this happen after I dispute the charge . Very..very disappointed....they not going to get my business ever again ================================================================== Again Yelp blocked my review. Once again I have question....in whose interest is to manipulate reviews, and have influence on peoples opinions about our local businesses....definitely not for consumers. This doesn't happen first time......it's just proved that Yelp is fake better stay with Google.......................Again I try to call them......they don't answer...

Home Depot scores high when it comes to selection, variety for your home, and competitive prices…read more However, the overall experience here is kinda... meh. Not much has evolved at this store over the last 20+ years. When you walk in, they still have a single counter dedicated to customer service, returns, and order pickups. Yeah... imagine the line and how slowly it moves. They do have lockers for picking up smaller online orders, although I've never used them. Curbside pickup is available too if you'd rather not go inside. One of Home Depot's biggest strengths is the garden center. Compared to many local nurseries, the prices are almost always better. You can even order trees online with free shipping. I've done that several times, and what arrives has always been healthy and usually large enough to meet expectations. Outside, you'll find a large selection of trees and shrubs, and there's a huge parking lot, so getting in and out is easy. Staff members are usually helpful when you need them. If I had to point to one thing this store should improve, it's that all-in-one customer service counter. Ugh. Separate returns from pickups already!

Excellent experience today! An associate was able to help me locate a honeywell zone valve and…read morecustomer service (Ken!!!) was able to help me do a quick price match and I was on my way. Installed the zone valve and all is good! Thank you HD of nanuet!!

I recently purchased appliances after carefully shopping around for the best appliances AND the…read morebest price. First I went to Silver City, Best Buy, SEARS, PC Richards and did a lot of online searches once I knew what I wanted. Then someone recommended I go see what Auction Mart has. I did and purchased everything on the spot. Not only did they know a lot about which appliances are best but they also had the lowest prices and the service was fantastic. I am very happy with their overall service.

I just purchased a washer / dryer from Auction Mart and let me just say- I WISH I would have read…read morethe reviews on them first!! I had an equally as horrible experience as many of the other reviews! We paid IN FULL IN CASH at time of purchase and the first problem is that they did not deliver when they had promised! Secondly, they did not describe or educate me on my purchase and because of that I now have a washer with the door opening the wrong way!! Lastly, they did not tell me there was a fee to remove my old washer/dryer, PLUS there was an additional $250!! Fee from "their" plumber to install the new washer/dryer!!! BUYER BEWARE!!!!!

Been going to Park Ridge Appliance for years..Nelson gets it right the first time around..I like…read morethat.. I don't like returning to repair shops two or three times for the same repair.

I have been coming to Park Ridge Appliance for many years. Nelson is amazing and is the most…read moreknowledgeable person ever. He is not only professional, experienced, honest, and a wonderful person to work with. I have recommended him to all my friends. Hope that he stays in business forever.

In short-I love Zest laundromat. It is fairly new and I was…read morein attendance for their grand opening which was a great turn out! They were offering the promo of FREE WASH AND DRY on literally everything you brought in!!!! I love a laundromat that serves the community!! They offer promos every once in a blue. This past Memorial Day they did free drying for every wash, no limitations. I would suggest following their Instagram page to see when the promos are. I believe it opened its doors Feb 2025 and has maintained its extreme cleanliness and hospitality. There is always a staff member or two around for extra assistance and the hours are great. It's very thought out from the abundance of carts, washing/drying machines, snacks and suds wall to the kids corner with TVs and games. I'm dying on the hill that Zest is THE best and CLEANEST laundromat in Rockland County. Ps- the pics below are not from the grand opening but from the date I am posting this review. TIP- The laundromat is in a very local area and is close to Chilis, Wendys, Umi Ramen, Moe's and 7/11. Very walkable to each of these places and convenient.

I'm here doing my business. The dryer ate all of my items. The manager doesn't even have the…read moreaudacity to come in, she won't even talk to me on the phone. When i asked her name they wouldn't tell me said i can get it on line. And she tells the young worker to tell me nothing they can do. TAKE YOUR BUSINESS ELSEWHERE. I have pictures and I can't post it

I made one phone call and got a quick good quote. Business was easy to find and assistance as soon…read moreas you drove in. Transfer was very quick and paid on the spot. Excellent service!

Unless they come to your house and take your staff Don't waist your time effort and gas! I…read moredelivered tons of metal a Bain Marie, a commercial walking cooler unit,and a very heavy compressor! All 3 combine was the weight of a fiat car and they only pay me ridiculous $14 dollars! Nobody help you to unload! Don't make them rich!go somewhere alse! What a waist of time,effort,gas, for not even friking $50 for the gas! Fricking ridiculous! You make more money selling cans!

Fast and professional service for dryer repair. I would definitely recommend them.read more

They replaced the oven glass quickly and cleanly. I even got a refrigerator magnet out of the deal.read more