1. Liberty Small Engine

0

Sloatsburg, NY

Liberty Small Engine

5.0 (1 review)
Open • 9:00 am - 1:00 pm

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Response time

1 day

Response rate

50%

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6 years ago

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Sosler's Garden & Farm Equipment - New tractor

Sosler's Garden & Farm Equipment

(25 reviews)

$$

First met the Ray's in 2018 when I purchased my GC1710. Ray Junior was very patient in answering…read moreall my questions and giving my all my options. I purchased this unit and with proper maintenance I've have had zero issues. Season 2019 returned for a Echo 450P Chainsaw and the Ray's were very helpful with that purchase as well. Ray Junior advised which was the best one for my application with no up sale or pressure to purchase. Season 2021 back to ask about replacement turf tires for my GC and if it was worth swapping from the original set and after a couple of questions we agreed it wasn't worth the purchase to make the swap. (COVID saw the signs, door was locked and no issue) Grass still looks good. Season 2022 back for all needed to maintain my GC again very helpful w/ what I did and did not need for me to do the job. Season 2023 back for my Echo 450P maintenance parts and an air filter belt retainer for my GC (now with 267 hours) that needed to be special ordered. Ray Junior gladly offered to sell me one he had from his own shop GC they used for snow plowing so I wouldn't have to wait or use my tractor while having the air filter bouncing around in the engine bay and possibly cause additional damage. That's my experience with Soslers and I do recommend this establishment. Having written the above statement and having owned my own business I do recognize the following... People including the Ray's have bad day's. Customers can be a pain in the @$$. You know who you are Karen! Small mom and pop businesses can't compete with big box business. Big box business can't compete with small mom and pop customer service.

Wow, where do I begin with these guys. What a Heckle & Jeckle Hyde experience I've had over the…read moreyears. They're great at selling things but if you have any problems at all you're in for a real adventure. You don't know which character you're going to get. Especially if it's something they don't want to deal with! Attitude for days and kind of slow at getting things done. How these guys have survived over the years I'll never know. They are at their best during a sale for sure. But not people sensitive or customer service centered at all after-sale! Very self centered. It's a shame because they do sell good products and maintain the facility very well. Their prices are HIGH but I guess they have to cover for the customers they've lost or driven away. I really wanted to continue to do business with them but wow, we just couldn't continue to do it. Sad.

Liberty Small Engine - outdoorpowerequipmentservices - Updated October 2026

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