Took my bmw here for spark plugs and coil packs. They got them installed same day even after having had the wrong parts shipped. Communication was spot on and they never left me out of the loop. Excellent shop for the price and will recommend them to anyone looking for a mechanic. read more

Inordinate amount of time required to begin work on my vehicle. Appointment was made for 8:00am Thursday morning. Dropped the car the day prior. Nothing at all done to car through Monday. Their excuse was they're busy because they're such a great repair shop. Too many customers. They said maybe by next Thursday. Well, they have one less customer now. read more

I asked online about the cost of replacing my catalytic converter and was given a quote. However, when I went to the store, they charged me an additional $150 just to run another diagnosis, and then they doubled the original quote for the repair. Of course, I canceled the replacement, but I still lost $150 for the unnecessary diagnosis. Very disappointing experience. I will not be returning. read more

After getting what I considered a decent price from the person I was texting on Yelp, I called your shop on 23 dec and 07 Jan to try and schedule the work. Both times I was told the person I needed to talk to was unavailable and that I would be called back the next day. I was not called back either day. I would prefer you do the work as your price is good, but your costumer service is not good. I'll be looking elsewhere read more

I was well pleased with the service provided and the price was average. I had my driver's side window motor replaced. After removing the interior door parts, I noticed they broke the door handle framing but that's no big deal it's hardly noticeable. The only issue I'm having, fast forward a few months, is the cable inside the door that lifts the window is making a crunching sound. I'm afraid it's going to start giving me trouble soon and the replacement part was supposed to be brand new. The other side window, although 22 years old, works fine and runs smoothly without much sound. I would still recommend this shop when under a time constraint. Hoping I didn't get scammed with a used replacement part. read more

I recently had an oil change at another facility one of the places that one goes for a quick oil change. I will not say which one but in any event, the the drain plug was over tightened post oil change, and it stripped the oil pan and poly care assessed the situation with the service manager Joel who provided amazingly stellar care in having previously worked for the oil change company knew the process and was able to guide me through so that I could make a claim successfully to recoup the money that I spent for the oil pan repair at poly care. I can't thank Joel enough and consider him a true advocate for the customer.. read more

They responded quick on a short notice. When we arrived they ran tests quick and found a leak reasonably fast. 24 hours later we picked up the car and drove away. Thank you !!! read more

Second time using Polycare Automotive!! Very honest, good communication, they found the problem with my E-250 really quick read more

I had an incredible experience from beginning to end with polycare. All correspondence on my end was with Jim and Joel. When I brought my car in, I provided a concise, written summary detailing all the concerns I wanted to address. Jim was kind and respectful and took each of my concerns seriously. Because the diagnostic tests were showing no error codes Joel patiently went on a drive, with me in the driver's seat, trying to see if any of the issues could be observed and he was able to explain why those things were happening and that there was, in fact, nothing wrong with the car. I left feeling confident that my car won't start acting up again, now that I have a clearer understanding of how it operates. You've definitely earned my trust--I'll be back for future service and upkeep. read more

Brian provided quick responses to my Yelp project request for wheel alignment and my ac issue. Also, Joel took the time to call the dealership to see if my ac issue was covered under an open recall. He was able to confirm an extended warranty for 2 parts. read more

Absolutely the best experience ever. I had a very weird issue with my GX470 where the ABS was engaging on the freeway. I took it to 3 different people and nobody could figure it out and nobody could/would recreate the symptom. When I showed up I got kinda lucky because they had an appointment that rescheduled and they got right to work. Instead of taking it for a test drive to see what it was the shop foreman, I think his name was Oscar (sorry if I got it wrong) rode shotgun had me drive it around to recreate it to see what was happening. Finally! A mechanic taking the time to do it right. After that test drive he and the owner, Brian, took it drove it with a scanner hooked up. Long story short it was a very strange circumstance but they were able to get it fixed where 3 other have failed. The price for the work very very reasonable too. I'll definitely come back. read more

Estimate amount for a Prius horn was two hundred and ninety two freaking dollars. What a joke! read more

Polycare Automotive - Craziest estimate yet for the price of a Prius horn. Hilarious - Auto Repair Near Me - San Diego, California

Let's go Polycare Automotive!! Came in for a synthetic oil change and was super pleased with my experience from beginning to end. Making an appointment was simple. I just called, and Miss Bianca answered the phone very professionally. She provided available appointment times, as well as an estimated cost plus the expected wait time. I was easily able to schedule a mid-week afternoon appointment. Upon arrival, I was warmly greeted and checked in. Sam worked on my car promptly. While I waited, Bianca kindly offered me a water bottle and a laptop pad to use as I enjoyed/did some work using their wifi. Seriously awesome! After 45 mins, I received a text message with a link leading to the complimentary inspection of my vehicle. It's a great touch. I am happy to share that I didn't have any urgent issues with my car, and the recommended services were in line with what's expected at my mileage. There was absolutely no pressure and Bianca provided time/cost estimates of these services. Then, I was on my way to continue the rest of my day with the comforting knowledge that my ride was all tuned up. Thanks Polycare team! Side note: I did get a chance to hear the legend Brian speak to other clients about their vehicles. He lives up to his revered reputation on diagnosing and explaining car issues. I'm fortunate that my vehicle was in good shape, but have no doubt that if it ever has more serious issues, that Brian would be able to fix it while having my best interests in mind. read more

Polycare Automotive - Auto Repair Near Me - San Diego, California

Longtime customer mainly for oil changes, but I will not be going back. I don't like white lies and excuses. If you do decide to bring your car to them, pay attention to everything you hear them say about your car and parts, whether they are speaking to you, on the phone to a parts dealer, or to each other in the shop. Listen for inconsistencies. Also, unless it's an emergency repair, research the parts and repair online before approval. You can bring your vehicle back another day if it's not an emergency. +2 stars because I was eventually able to drive my car away. -3 stars for dishonesty/excuses/ego. I will not be going back because I no longer trust this business. read more

So I first went here many years ago when I first bought a car off Craigslist and I went to Polycare for the first inspection and later several thousands in other work on the car. I will not be returning again. After an oil change, Polycare recommended that I replace my brakes because they were worn to .3mm. When I had a different mechanic lift my car and take the wheels off, we all discovered that Polycare had completely lied and over 80% of the tread was still good and fully usable. After I called Polycare and they insisted that the mechanic who was physically showing me the barely worn brake pads was lying, I swore off ever returning to this place. (I went to Firestone on mission after and they've always been good.) Do not recommend. I went several times and spent over 3k/4k, and I surely will not be returning. I feel completely scammed -- and this happened well over a year ago. read more

Been going to these guys for around 4 years. I've had my clutch replaced which went well until the clutch pedal became soft after 3 months and had to have it adjusted. I've had a starter replaced which went bad after 4 years. I've had my engine oil pan replaced and started leaking after 6 months . When I went back to have it fixed they asked me who did such a bad job, and I then they realized they were the ones who installed it. Brian is a nice guy and all but the work doesn't hold up as long as I would like. read more

Great service and very knowledgeable on my X5 vehicle... I literally saved thousands from the BMW Dealership and highly recommend Polycare Automotive for all your vehicle repairs and needs. read more

My go to shop for my 4runner. They are honest and transparent about costs and quotes and do amazing work. Never been disappointed or had to return with issues after a fix. Always nice to support a local shop instead of the stealership service centers. They use OEM parts and are very communicative about any issues or questions through the process. Highly recommended and big thanks to the team and techs there- amazing work as always. read more

Even though this place seems to be mainly for imports, I recently took my F150 to have them look at my driveshaft. Before the pandemic I was told by the dealership I should get the support bearing and ujoint replaced. They were very attentive, courteous, and genuinely interested in helping me. I communicated with them via Yelp, I sent an email with my inquiries, their response was always swift and to the point. After they looked at my truck, they determined there was nothing majorly wrong with it. Instead of pushing unnecessary services, they were honest and transparent. This level of integrity is rare and greatly appreciated. Saving me money. Although they didn't perform any actual repairs on my truck this time, I left with a positive impression. Their commitment to quality service and customer satisfaction has earned my trust. These guys were awesome, I highly recommend going there as I would definitely take any of my vehicles there the next time I have issues. Thank you Polycare!!! read more

I used to come here because I trusted the mechanics. Unfortunately, the last time I got my car serviced, I was almost scammed into a new steering column which I did not need (the total estimate for that plus new breaks was around 3000 dollars). The worker told me that I wouldn't be able to drive my car without it and that I shouldn't even drive on the freeway home. Went to another (3) mechanics and was told the steering diagnosis was BS. Bummer cause I used to love this place. read more

I'm thankful to have found this place! Brian takes great care of you and your car! I always come here for oil changes or any other issues and they do a thorough inspection each time. The report that's texted to you afterwards is so handy, keeps me up to date on future services. I had my oil changed on Feb 28th and had seen my TPMS light show up. Brian provided me with bottled water and a handy laptop lap desk while I waited for it to be serviced. After the oil change, he recommended I go to a tire shop if it didn't go off after 10-15 minutes of driving. So I went to my local Costco tire center since I had purchased my tires there. It's honest work, honest prices, and honest advice, I can't ask for anything else! read more

Have to update my review! Polycare reached out to provide a free oil change service for the travel time with my previous service. It worked out because I ended up having to go back to get another major service done on my emission. They applied the oil change as a discount for my overall total. Still way more affordable than the dealer and the service is always so great. Thanks Brian! read more

I'm very happy. Above all else, communication and honesty. Here you find both. They send you photos of the situation(s) and explain things as well. Their prices are fair. read more

Dear Brian, The first paragraph of your standard reply is seemingly so sincere. I once was deceived to think that you were a reasonable and honorable owner. Now you remind me of Elizabeth Holmes. Now it is time to poke a couple of holes in your weak defense. 1. Whatever your explanations are, the FACT IS OUR BRAKES WERE NOT FIXED. The dealership, which we took our car to 15 mins after leaving your place, documented this FACT in black and white. 2.You claimed that the document I retrieved the signature is the invoice. That is a LIE. That document I retrieved signature from, was the one we were coerced to sign, which says the vehicle was totally fixed and was to release you from any further liability.  3. You claimed that I came into your office yelling and ripping off my husband's signature. How would I even know where to find the document? Also would you, your manager and your "witness" friends allow someone to walk into your office yelling, and search through your filing cabinets? Lies often lack logic and are difficult to patch up.  4. You confessed that I, "ran out of the office." So you therefore acknowledged that I was physically threatened while inside your office. Your manager started yelling, and screaming first, all the while intimidatingly walking into my personal space. Of course, I need to get out quickly to avoid being physically hurt by him. And you as the owner just sat there, enabled your employee's inappropriate behavior by doing nothing, and then twist the facts afterward to cover up.  5. You also confessed that we have "concerns with the work you performed." If we have "concerns with your work," then why did we sign any document to acknowledge the car is fixed? Anyone with little logic will conclude that the signature was signed under coercion/artifice/misrepresentation. 6.I am glad you also confessed that your manager tried to retrieve the paper from me. If your manager trying to rob a document from my hand is not a coercive behavior, then what is? We already made a statement on that document to say we don't agree the car is fixed. So when I realized we were mislead to sign, I have every right to retrieve our own signature on a document that we already stated we do not agree. What then is your manager's right to force having our signature against our will? If that is not coercion, then what is? If it looks like a duck and quacks like a duck, it is a duck. Coercion is coercion. Your lies are so weak that in your own defense you dug yourself an even deeper hole to bury yourself in. read more

Unfortunately, all good things come to an end. As Brian and wife stepped further away from the business, prices have gone up and services were "streamlined". I appreciate that prices have gone up everywhere but even comparison shopping around Miramar points to Polycare charging 20-30% more than competition. Also, I used to be able to bring my own oil (for years) but that's no longer a thing. I once forgave them for not quite getting the BMW battery install right as good will for past success but the price gap is just too big. E.g. I can get a repair done for $700 that Polycare quoted at $1000 without driving too far south. read more

I needed some front end/steering work on a 2015 vehicle. This facility responded quickly, and with very fair pricing. I like everything about interracting with them. The vehicle turns out has a different major problem (cylinder head), so we are just going to trade it in rather than doing any repairs. Thanks again to Polycare Automotive. You guys CARE! read more

I was looking for a reliable mechanic in the area as I've been going to a different place for a while and was no longer living close to them. The reviews were great so I called, they were able to provide me a reasonable estimate and scheduled me in for an appointment within the next week. I needed an oil change and they were done in less than an hour so I was able to hang out in the waiting area of their office and get work done. I really like their system of texting you the report of your car and see what other work may need to be done. Will definitely be back for any future maintenance! read more

Just in time for Easter, Brian performed a miracle. My old car, with 280,000 miles on it, was in trouble. He and his crew resurrected it, and it runs great. The whole experience was excellent. read more

August Stop 4 Been coming here a while for oil changes. It is always easy to call ahead and get an appointment. They are extremely knowledgable and provide a great service. Even for simple oil changes they provide a comprehensive inspection that you can reference on your phone at any time! And there is free water and wifi if you wait for your car in the lobby! Above all, they are trustworthy and do things the right way. Will be coming back again! read more

I sent out a replacement request for a windshield washer pump to several well rated mechanics on Yelp for my 2019 mb SUV. Brian responded promptly and asked all the right questions. Brian gave me the OEM part numbers and a quote for the parts and labor. The SUV was repaired same day at the agreed upon price. I would recommend this shop as they were responsive, fairly priced and reliable. read more

I came to Polycare w/ a sway bar problem and left pleased with my experience. Lance & the owner were very knowledgeable with the issue and took the time to explain it to me in detail which was greatly appreciated. Overall, the service was great. read more

My Perfect Mechanic of Choice Since my last review, Polycare Automotive has become my mechanic of choice. Brian Meadows grew up learning everything there is about the automobiles. As I have mentioned in my past review, he is an ex-race car driver & a present auto mechanic. His specialty is foreign cars. Since my last review, Brain's business, clientele & employees have grown & he is much busier. Why you may ask? Because the man knows what the hell he is doing & he is doing it with a fraction of the dealer's price! Brian still takes care of his clients, gives them rides to work, after dropping their cars (if they work nearby), makes sure you are comfortable, informs you of the details & cost before repairs, uses top products & gets you going as soon as possible. I have been bringing my Mercedes Benzes to him since my last review. The last time, I was there, he was doing a service & oil change on one, but a little oil check stick part which he ordered, got there late, so by the time the SUV was ready, the stick was not there. I had to take the vehicle & come back for him to put in the stick. For my inconvenience, Brian didn't charge me and the part was on the house. Little things that he does, makes a difference in service. Every time I see Brian, we chat about everything from the human life to the chicken milk! He is a fun guy to chat with & he is informative about the automotive industry. Not a dull moment when I bring a vehicle for service. His staff are courteous and hard workers. Brian runs a smooth operation & he takes care of his customers. You make the appointment, you take the vehicle, he gives you the best quote possible, he purchases top notch material, he gives you great deals & he makes sure you leave happy. Mechanics are dime a dozen but what I like about this guy, is his knowledge of cars, decency, honesty, courtesy, patriotism, upbeat attitude & bluntness. With Brian, what you see is what you get. Great mechanic indeed. Yes, once again, I have made your lives easier by finding you an awesome reliable mechanic which is hard to find! Go to Brian Meadows, you can thank me later! read more

I brought my card here for several years and got a few things done from oil changes to rack and pinion swaps. My most recent visit for a check engine light (intermittent and on at time of drop off), along with re-diagnosis/re-confirmation of something they found a year ago, and me fully describing to two front desk people for a week (that's how long they had my car) the said couldn't find the issue. The second lady told me "none of what you're saying is described here", which tells me their new front desk girl didn't write down anything after the 3x I spoke to her. No one followed up with me through the week. No one explained anything to me after I picked up my car. I was told that the mechanic would call me and explain everything, why they couldn't diagnose my car. Never happened. I was told to drive around and wait for the light to come back on. I gave you the code, why couldn't you figure it out from there. You're a mechanic, shouldn't you know if X to start working your way through Y? They could have talked to me so I could also explain. Maybe he would have been able to work through my description of issue. Polycare customer service is lacking big time. Reliability is lacking. Brian and team are so knowledgeable and dependable, I've experienced it. Just not this time which is disappointing. I brought it to Pacific Auto Service the next week and they were thorough, found the issue, wrote what I explained was wrong and emailed me a copy of everything before and after the work. Got the car back in a day. read more

LETS be HONEST here, In January 2020, i haven't told you nor showed you any papers thats i brought my car to other shop nor a shop suggested that AT trans Solenoid as the problem because i haven't seen a mechanic that time thats why i brought it to you. and its you who told "without looking at the car and told me that SOLENOID was the common problem of CRV" so i trusted you. So even if thats the problem, haven't you noticed i've been coming back to you 3x because the Transmission light service was keep on coming back over and over that means that there is a problem that you haven't seen which is you only "KEEP ON RESETTING THE WARNING LIGHT WITHOUT DOING NOTHING but a $100 voucher to have my Transmission done on other shop". Even the mechanic after you mentioned that you only keep resetting without changing the trans pressure switch, and how come after they changed it the light did not came back? In April 2022, after you diagnosed my car you told me the problem and the issue that i was raising in, which is shaky handling was not addressed so "I WAS THE ONE WHO TOLD YOU TO TEST DRIVE THE CAR" because you were only raising the problem mainly on the belt. Yes, you are in good faith offered to replace the stud and lug nut. As i was waiting your employee told me that "MOST PROBABLY IT WILL BE BROKEN" 'AND QUOTED ME ALMOST $600 FOR REPAIR" what do you expect of me? right there and there replace it and have the money to replace it on the SPOT? of course i have to decline since it is not planned and its out of my budget and THATS YOUR FAULT AFTER ALL. If you are really serious about "YOUR GOOD FAITH" call me. Be MAN enough to accept your fault and straighten it up. read more

Brian, George, and Sam were terrific. I received a quote for a synthetic oil change that was extremely fair. They also rotated my tires and performed a free multipoint inspection. I was able to receive an appointment on short notice. They completed the work quickly and within the quoted time. They were very honest and didn't try to sell me things I didn't need. I was blown away by Brian's knowledge! He was like a walking encyclopedia when it comes to cars and repairs. I will return here for my next oil change and also for new brakes and brake fluid. Really pleased to find this great shop and I recommend them highly. read more

Thank you to Polycare Automotive for taking care of my wife's brakes on her vehicle! As a first time customer, it's a great feeling to be able to trust an automotive company who is not all about upselling or making a quick buck. I feel confident I can trust Polycare with future automotive needs. Work is quality and pricing is reasonable and fair. To top it off, I did an early morning drop-off due to work, and the car was completed in just under 1.5hours when expected timeframe was double that. Thanks Polycare staff! Kudos to Polycare for the prompt, quality, and trusting service! Integrity is everything and I hope Polycare retains that value. read more

Came here for a routine check on my Honda Civic. Called on Monday/Tuesday and got an appointment for Friday morning. There was only one seat inside to wait, but they had lawn chairs outside under an EZ up. They text you with a video to see the car diagnoses. They didn't try to upcharge me on anything. read more

Still have nothing but great things to to say about this place :) The staff are very kind and efficient with getting your car in and out and making sure everything is good to go. Bianca at front desk is really nice and is super accommodating as well! read more

I recently moved to Mira Mesa and was looking for a reliable mechanic in the area. I started off with just a simple oil change - they were easy to schedule with, quick, and got the job done well. While my car was there they noticed a few other smaller things to fix on my car - they didn't pressure me into it all but talked me through the benefits vs. risk. I decided to move forward with the service because I didn't want to risk my car breaking down. We scheduled a simple follow up appt and got things done quickly and efficiently again. I will definitely be back! read more

I've been going to Polycare for the past few years and was very pleased with their service for my family's vehicles. To be fair, all the other times were 5 stars no doubt. Since I never wrote those reviews, I want to balance it out with my most recent experience: today, which is actually a 1-star review. I brought my wife's SUV for a routine oil change and it took much longer than expected while waiting in the lobby. My appointment was at 10:00am (to which I arrived early) and the SUV sat in the parking lot for over 40 minutes before being serviced -- this was after I had been told it would take 45-60 minutes for everything. Finally it was done at 11:48am and I was fed some bs that the delays was due to difficulty to reset the service maintenance light. I am very understanding of delays and scheduling conflicts, but this is an oil change, max 30 minutes for a competent technician. On top of that insult to injury, I was charged an increase of +40% ($170 total) of the price I paid for an oil change just 7 months ago. I'm sure Brian is a very competent business owner and I did not see him that day but whoever was scheduling or maintaining the queue completely dropped the ball. I will most likely look for alternatives for my next maintenance of my family's vehicles. read more

Polycare Automotive - Receipt with timestamps. Names are redacted. - Auto Repair Near Me - San Diego, California