Pollo Tropical, Spanish for Tropical Chicken is a South Florida based company founded in 1988 by two brothers from Miami, Larry and Stuart Harris. They developed their marinade recipe through backyard barbecues. Their restaurant concept was to marinate and grill the chicken in full view of the customer. By 1993 they had grown to eight restaurants serving Latin Caribbean and Cuban food. Pollo Tropical is now a subsidiary of Fiesta Restaurant Group, Inc. The company headquarters are in Doral and they currently own and operate more than 140 locations throughout Florida, plus five on college campuses, and 32 franchised locations throughout the Caribbean, Central America, South America, and Puerto Rico. I remember eating at Pollo Tropical quiet often in the early 2000's because you could always get a fast, economical, and healthy meal. I especially love the curry sauce but through the years the grubbiness of the restaurants were a real turn off and I gradually stopped going. Fast forward to today when I was with someone who wanted to eat here. I didn't have high hopes but in the interest of being agreeable I went along. Wow, I have to say I am impressed. The restaurant was spotless with an updated tropical color scheme. It looked clean and spacious. The tables weren't sticky and dirty which was always a problem before. Gone is the sloppy, messy sauce station. Instead you request your sauce and it is given portioned out in plastic cups. The young lady who took our order was so nice. I got my usual chicken tropichop with yellow rice and the bowl was topped with perfectly grilled tender chunks of chicken. So good especially when drizzled with the curry sauce. I ate inside and it was very pleasant but you can get your food to go from the drive thru too. This was a really good lunch that didn't leave me feeling heavy, tired, and bloated after. This location of Pollo Tropical deserves some higher stars. read more

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Honestly can't be mad at this place. It's excellent for fast food. Service was excellent order was placed and came right out. Restaurant was clean and well put together. Chicken was a little dry but they have some nice sauces to help re-hydrate the meats. Like I said for fast food Cuban dishes it's really not bad. read more

Pollo Tropical - Pollo Tropico Front counter - Fast Food Near Me - Sunrise, Florida

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Perfect drive thru experience! Maybe I got lucky on a Sunday lunchtime no line at 1pm.. but ordered 1/2 chicken rice and beans, the voice asked what sauces I would like. Also added fried yuca bites. When I came up to the register everything was ready! It was the perfect transaction lol. Great job team! read more

Pollo Tropical - Fast Food Near Me - Sunrise, Florida

Ordered the boneless chicken breast platter which is two chicken breasts and it looks like they chopped one in half and counted it as two. No bigger than the little bread roll they give you. Received two meals exactly like this. Absolutely terrible! read more

Pollo Tropical - Boneless breast platter - Fast Food Near Me - Sunrise, Florida

I haven't been to a Pollo Tropical in YEARS! But I was in the area and hungry, so I stopped in, to take out. I ordered the Tropichop with pork, beans and yellow rice. I was watching as they grilled the chicken, and it looked much batter than I remembered it. The Tropichop was good: the yellow rice tasty fresh and hot, the black beans had a nice flavor. The pork was ok, but a bit too dry for me. I would try the grilled chicken next. I was waited on quickly and had my order within 5-10 minutes. It is also very clean inside. I will definitely come back to try the 1/4 or 1/2 chicken with rice and beans. It's a normal fast food ambiance, but everyone seemed to be enjoying their food. read more

A very busy location, but it was extremely easy to park and go inside to order. Barely waited 5 minutes for our order and we were able to eat inside. The dining area was clean as well as the location as a whole. Staff was friendly and greeted us. We were able to park, order, and eat before others finished the drive thru line. My boyfriend loved the chicken quesadilla/wrap. He could have easily eaten two. I enjoyed my tropichop bowl with yellow rice and veggies, grilled chicken, and sautéed onion. They have a lot of options that I am looking forward to trying next! read more

Pollo Tropical - Quesadilla Wrap - Fast Food Near Me - Sunrise, Florida

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I ordered a triopichop with WHITE RICE, chicken, peppers and onions. Instead I was given yellow rice, black beans and chicken. No veggies. Asked for cilantro sauce was told there was non asked for pineapple rum instead and it was thrown into my hands with a nasty attitude. Horrible service and no respect whatsoever so ever for what u pay for. read more

Pollo Tropical - Wrong order. - Fast Food Near Me - Sunrise, Florida

I ordered online (about $48. order) Upon arriving on time, it was not done. I waited 40 minutes for the food to be prepared, at the counter, sitting, and finally at the counter again. When I received it, every piece was burnt, showing this to the manager she even said "every piece is burnt". No one said, "my apologies" Horrible place--don't waste your money or time. read more

Bad service and ambience..Pollo Tropical use to be a good and nice place to eat .. what a shame read more

Pollo Tropical - Fast Food Near Me - Sunrise, Florida

I don't know why I keep going back here. Years ago it was delicious. The people working there are lazy. The chicken breasts were all dried out and gross. Couldn't even eat it. They just slapped everything in the styrofoam dish and served it very poorly. Last time I ordered chicken on the bone. The drumstick looked half eaten. I won't be coming to this location again. It's a shame because another one is miles away. Anyway I even called headquarters and told them. They will look into it. If u want good food don't come to this location. read more

It took forever to take my order and I ordered rice and beans and corn but they forgot the corn again. Last time I ordered the half dark meat chicken when I got home found out they just gave me quarters chicken. read more

Easy way to get a quick flame grilled chicken dinner for a reasonable price. It seems like the restaurant inside in not open for dine in but I did see people through the window ordering inside while I was in the drive thru line. There was a masked employee in the drive-thru line taking the order. He was efficient and pleasant. The line moved through to pay and pick up pretty fast. It is not touchless pay and if you pay buy cash, there is a note on the pay window that informs you there may not be coins returned as there is a coin shortage. I thought the family chicken meal was a good deal especially on the weekends as they discount the price. My order of a whole chicken actually had 3 wing/breast portions and 1 leg/thigh portion. It also came with a medium sized tub of white rice and black beans as well as 4 small dinner rolls. The rolls were soft and tasted a bit sweet like the Hawaiian rolls. They even put a generous amount of side sauces in the bag that we requested. I love their Polo Polo Hot sauce. It is hot at peppery. Mix it with the Garlic sauce and you get the best of both worlds in flavor! Next time I will try the Cuban Sandwich and their Chicken and Rice Croquettas on the seasonal special menu. The restaurant is also selling pantry items as well as some of their menu items raw to cook at home. read more

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DTH food order.15 minutes waiting.Pro service from window,very pro cashier.Exterior window very dirty,needs power washing asap.Food hot/fresh.I will check inside next visit. read more

Pollo Tropical - a red car parked in front of an american flag - Fast Food Near Me - Sunrise, Florida

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This is a quick Latin food place . The tropichop is good and their quesadillas as well . Their yuca bites are also good.

Okay, I get it. It's a holiday and you're hungry. We stopped in at the local Pollo Tropical on N. University Drive in Sunrise, Florida. The remodel looks nice but you need soap in the bathrooms and the drive-thru window server, should be eating food atop of the orders he's placing through the window. The shift manager is lacking here. The lack of professionalism is very apparent. read more

Tried the fried chicken sandwich with chipotle sauce, great sandwich. Also tried the pineapple chiller but it was just too sweet, I wasn't able to drink it. read more

Pollo Tropical - Chipotle fried chicken sandwich - Fast Food Near Me - Sunrise, Florida

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I get it that it's a super busy establishment... but after waiting 20 mins with ONE car in front of me, I place my order and specify white meat... super simple order, 1/4 white with a side salad. Get to the window after being in line for now 38 minutes, paid and made sure to ask "1/4 WHITE, right?"... I get home to 1/4 dark. How hard is it to get one job right?!!!! Then they wonder why they are 2 stars. Smh. Find another Pollo!!!! read more

Pollo Tropical - Disgustingness is what this photo depicts. Can't believe they even served this to anyone. - Fast Food Near Me - Sunrise, Florida

I've always driven by this location but never got to stop in. I used to love the Fort Lauderdale location. We needed something quick and fairly healthy so we stopped by to get lunch. There was a guy taking orders outside by the drive through which was pretty neat; a quick way to get the lines moving. I decided to get the quarter chicken with white rice and black beans plus the Pollo Pollo sauce. The food came out pretty fast and accurate. I made sure their famous and delicious Pollo Pollo sauce was in the bag. The portions were perfect; I was so hungry I didn't get to eat breakfast so this was my brunch essentially and it filled me up. The chicken was tender and moist; love the chicken skin. The Pollo Pollo sauce was like a spicy mayo but with garlic; so good, I could drink a tub of that. Mix the chicken, with the sauce, beans, and rice; it was excellent. I'll definitely be back. read more

For time frame Calls can't go through days open until ten they closed at 8:30/9p Another one not far decided system is down and had no resolution for problem. If they are short staff it's ok to put a sign up and nobody came out to say we are closing early read more

we go to pollo tropical because we love their sauces , and we came and they don't have cilantro or curry , they are lazy , they don't want to make it , they are just laughing in the kitchen, last time in this location ! read more

Horrible and almost all of the locations have horrible reviews which let's you know this is an organizational systemic issue. Food: F - I can't think of anything I somewhat liked , I actually want a refund it was so bad. Service: F- I tried to go on their national website to complain about my experience, the "contact us" at the bottom of the page tells you that you need to "contact the individual location" which again further solidifies that customer service at a national level is NOT a priority. My experience: I did the drive thru , placed my order with one gentlemen, and drive up to the window where there was a female. 1- drive up process took forever 2- I gave her my cash and she yells at me "mommie didn't you read the sign when you ordered 'no cash' "! Yells ps Now IF I read that sign or even saw this "alleged sign" why would I be handing her cash???? Which I mentioned to her. Then she said "well didn't the guy who took your order mention it ?" AGAIN, makes no sense !!!! I responded to her "IF he had mentioned "only credit cards", do you think I would be handing you cash?"' I gave her my credit card, which works just fine ps, she charged my meal (almost $18) and I mentioned "this was the rudest service I have ever experienced ", she shrugged her shoulders and had nothing to say. Shrugged her shoulders. Like "oh well". Unbelievable NO apology no mention of safety protocols and why they only take credit cards. Also, why on earth would you ever shout at a customer when you first greet them? Secondly, why on earth would you ever call your customer "mommy". Nope, no dice does NOT work for me. Now on to the food 1) steak way way over cooked and old 2 ) shrimp bland probably not cooked enough 3) chicken cold and rubbery skin no longer crispy but chewy 4) black beans blandest I have ever eaten ANYWHERE 5 ) shrimp tostones SALTIEST freaking dish I have eaten in a very long time. Do yourself a favor skip this place head over to chick fil a who's got nothing but stellar reviews and should acquire this whole chain and start over again. read more

Last time I will order from here. They NEVER include the sauces you order. And the picture is what they call "wedge fries". They look like they were swept from under the fryer. read more

Pollo Tropical - Fast Food Near Me - Sunrise, Florida

Went there last night due to me wanting their chicken and boiled yucca with garlic sauce. We were told they no longer make boiled yucca and could order yucca fries instead. Who wanted fries with their chicken? Maybe with their sandwiches but not chicken, so we walked out. We settled for KFC chicken with Mashed potatoes and gravy... yum... even if it wasn't our first choice. Bye Bye Pollo Tropical !!! read more

This location is always lacking employees and if you are a customer, you pay the consequences. All the tables were dirty the wait inside is long and the drive-thru line as well. I have to clean my own table so that I can sit obviously, management doesn't care. read more

Manager's attitude (Keisha) very rude!!! They always run out of things or never in stock.. wouldn't recommend this location to no one !!

Just don't order for pick up. Every single time I order online and go to pick up my order, the order is not ready or has been incomplete. No way you are going to order via drive thru because there is along line all the time. They are fully staffed so, not sure why they are so bad with their timing. read more

Again, another location stingy with the red sauce .... A multi million dollar company Can't give you more than 2 salsas per meal?...You have to beg for it. They will give you Garlic cilantro by the boat load , as many as you want. read more

Amazing food , tasty as always and good friendly customer service :) Polite and very professional staff. Definitely recommend this store . read more

I frequent Pollo Tropical restaurants occasionally (is that an oxymoron?). This location is right around the corner from one of my offices. adequate parking=Y free wifi=Y clean=not bad at all, seen worse fast=Y WIGB=Y read more

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I love Pollo Tropical roast pork and their chicken. My problem is, your service at the Plantation store SUCK!!!! listen, when I say that they never get my orders right I mean just that!! I have a complaint over and over again have called the crop office and nothing, That is why the manager will speak to the customer about the problem. I live near the Sunrise store and no right orders there either. RUDE and not concern! read more

I went to the PT in Sunrise last night for dinner. How does a chicken restaurant not have chicken? It was 8 pm. The girl at the counter said it would be at least 30 minutes for more to cook. I was looking at the menu to maybe order something else and she just walked away so I left. read more

Food was good but one of the worst customer service experiences I've ever had. We waited at the drive through many minutes and said hello many times, after driving around as we thought they may be closed we see the staff through the drive through socializing with the headset on. We parked and came in and still waited many minutes for the order to be taken. The entire staff seemed miserable and had a terrible attitude. I worry for the culture and environment here, hope management sees this and makes some changes. Worst pollo tropical ever. read more

I wish I read the reviews. I have never been to a pollo tropical ran like this. It all so looks like it's understaff and I feel sorry for those who are trying. But I literally waited 30 mins for my food patiently... just to get uncooked rice...and the mango tropichiller wasn't even available and I waited for 10 minutes just to be told that. I hate to give this bad review for a place I love to eat at but when I come back to Florida it won't be to this one. read more

No idea what's with this place but it is crazy slow and disorganized & to make it worse, few employees seem to care. No indication of a manager here, much less anyone trying to straighten things out. Maybe 1 in 3 orders is wrong. Several "I am leaving & want my money back" calls. I'm close. Ridiculous. read more

This place seems to be possibly the slowest pollo in south florida. Compared to the ones i go to in miami this one takes at least 4 times as long. Sometimes i come at 10 p.m. and theres a wait for them to cook chicken.... I pretty much refuse to come to this pollo now. The food is good though, just you'll wait 20+ minutes read more

I've always been a huge fan of Pollo Tropical. But I've been let down a lot. Especially this location. It's always busy. Cars lined up on the busy street. The parking lot is always packed. Customer service is great. But the latest meal I received was disgusting and very disappointing. I've had meals with burnt chicken. Fried yucca that has been inedible, because it was fried too long. This particular location was closed over a month due to health code violations. I drove up to the restaurant two days in a row and they had "NO WHITE RICE". What restaurant doesn't have one of their main side dishes? Then I get 1/4 chicken with rice and beans, and I don't have beans? The container was half full of water, and after I poured out all the water there was less than half the amount of black beans. After this happened I was over it. I won't be back. read more

Pollo Tropical - Where are my beans? - Fast Food Near Me - Sunrise, Florida

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We ordered delivery and were excited to receive lunch sooner then expected. Upon arrival bag felt a bit light but we sat to eat lunch. We realized we were missing a large side we ordered. We we opened our meals all meats were cold and very very dry. We received 1/4 of the sauces ordered. We attempted to enjoy our meals and simply could not so we disposed of it all. Moments later my wife, son and I all started getting very nauseous and after many visits to the restroom realized we could have gotten some sort of virus. We contacted delivery carrier they referred to restaurant directly. Much to my surprise, nobody answered. Surprisingly I was able to leave a voicemail, a voicemail lol, none the less never got a call back. Disputed with bank ultimately but please be sure to check the freshness of your meals here. read more

Buddy at the window got offended that I had someone on speaker in my car and assumed they were talking to him and he refused to take my order & let another co worker take care of me. Then tells me to park my car and wait for the food, drops the bag in my hands & there's still still a missing item and he proceeds to walk away lol, so childish, stay home if you can't deal with it read more

I order from them very often. Sometimes I just don't know why. Only because it is always a hit or miss with them. Either the rice and beans are nasty or the chicken is more bones than meat. And the plantains are usually Greasy and burned . I think I may have gotten two times good plantains and as far as the chicken is concerned I sometimes receive raw or burned never consistent. read more

Horrible service. Waited forever and then was told they didn't have what I ordered. Came in for a quick dinner and ended up waiting for a simple order while watching order after order being brought out for the drive thru. Won't make this mistake again.... read more