I went to HausMash in Weston and ordered about $60 worth of food. When I went to pay with cash, the employee at the front counter laughed and told me, "We don't take cash here." I laughed too, turned around, and left. We then went to Five Guys, where the gentleman at the counter took my order, accepted my cash without any issue, and made my food. Amazing how that works. Thank you, Five Guys, for the friendly service and for making the transaction simple and respectful. read more

This Five Guys experience was not thr best. I always love their food and never have any complaints. This time I ordered take out from a different location. The cashier was friendly and the restaurant looked modern. I ordered a bunch of things on my cheeseburger, but not mayonnaise. Guess what it came with? I wanted mustard on it and that was missing. I have mustard at home but it is always nice when the order is correct in the first place. I scraped off the mayonnaise and noticed the bottom part of the bun was soggy. So was the lettuce as you can see in my picture. Maybe from the mayo? Fries were good but needed to be heated up. The burger had that delicious flavor but it definitely fell short. Oh well, at least I have a bunch of fries for tomorrow. read more

Five Guys - Cheeseburger - Burgers Near Me - Pembroke Pines, Florida

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We've ordered from Five Guys for years and enjoy their burgers, but the customer service has become very inconsistent and very poor. We placed an order 1.5 hours ago and have been unable to reach anyone by phone. No matter which extension we choose, no one answers. That level of customer service is unacceptable. As much as we like the food, experiences like this make us seriously reconsider ordering from Five Guys and look for another burger place. They need to improve their customer service. Horrible. read more

I've been to this Five Guys a few times. The burgers are good but the fries are even better. Service is always quick and the staff make sure that your order is correct. The place is really bright with lots of lighting and it's usually clean. I try to avoid peak times as it gets busy nights and weekends. Overall it's decent spot for burgers. read more

Five Guys - Burgers Near Me - Pembroke Pines, Florida

Fries the best everything not good, counter Pick up when order is ready ambiance like a fast food joint

Another delicious meal at a Five Guys. I really enjoyed my lunch yesterday. There was a sign in there saying "Heaven on a Bun" and I have to agree. The burger is so delicious. The cheese was really nice with the burger. I ordered it with lettuce, tomato, ketchup, mustard and pickle. This is the perfect combination here for me. I ordered Large fries. They were served hot. A few were undercooked but that is okay. I should have ordered the medium fries because the large is more for two people. Their shakes sound good and you can get as many toppings as you want for free. The restaurant was very clean. I ordered online but then decided to eat it there so I had little interaction with employees. My Coke tasted a bit off from the Freestyle machine. Overall I was very happy. read more

Five Guys - Cheeseburger - Burgers Near Me - Pembroke Pines, Florida

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My favorite Five Guys in Broward, everyone is always friendly, cheerful, and helpful. Even my out of town friends note that the people here are friendly. The food is great, I would recommend this over any fast food and even fast casual burger place around, just based on their burgers and fries. Also, they have those soda machines that let you customize your drink, which is always nice , especially if you bring picky friends. read more

Five Guys - Cheese Burger - Burgers Near Me - Pembroke Pines, Florida

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Most of the time they hit the mark at this location. Sometimes they're inconsistent and over cook or under salt things. Regardless, I feel like Five Guys always hits and I go there often. The service is okay, they're busy and seem like they're always hustling so not much to be said there. Overall I recommend Five Guys because you can't go wrong with a good burger and fries. read more

Five Guys - Burgers Near Me - Pembroke Pines, Florida

Good was awful. Used to be less greasy. Ordered online for delivery, cannot rate service or ambiance. read more

Friendly service from Jeremy, and good burger. It took 15 minutes for my order to be ready. I paid $25 for a burger, regular fries and a coke. read more

Five Guys - Bacon Cheeseburger - Burgers Near Me - Pembroke Pines, Florida

Dang... I was really hoping to get a classic 5 guys burger. I hadn't been to a 5 guys in years and was craving it hard. So I ordered a cheeseburger with all the fixings I wanted, a cherry coke and fries. There wasn't anyone in front of me so I thought it would be somewhat quick. I know they make them to order so expected some time to pass. Upon receiving my order I will say it tasted ok. It wasn't bad, but I had to stop for a moment to think about the last time I had 5 guys. The last time, my burger was greasy and packed with flavor. This time it was 2 hockey pucks stacked on each other dryer than eastern Sahara. I ate half the burger and then realized they didn't put cheese on it. I ate half already so I figured let me just get a refund. I know it's only 80 or so cents but it was merely principal. I go to the lady at the cash register and tell her what's going on and she said sorry but I can't help you. This kind of ticked me off so I left. Did they change how they cooked the burgers? Were people complaining about the grease? I was actually looking forward to a big greasy burger, why else would I go here and spend $11 on one. I would compare my burger I got to a Burger King whopper. Not great, not terrible. Just disappointed read more

Service was excellent. Everyone was great. From the cashier that took our our order, to the cook who cooked our delicious burgers, to the friendly manager who handed us our food. 1/31/3025 7:00 PM. read more

August 3, 2020. Yesterday evening, after T.S. storm Isaias passed us, we decided to get burgers, fries, and fountain drinks. This is one of our kids' favorite burger joints. We already had to make two stops for takeout, so I gave in and ordered from here too! RIGHT: Customer service from the point of entrance was superb. The young man at the register is one of the best I have ever encountered anywhere. Everyone working the line did it swiftly and the entire restaurant was COVID-compliant, except for one aspect which I will mention below. I love how they instruct you to use a tissue, provided for in the drink section, to make your selections. All fast-food restaurants should implement this. WRONG: The signs posted on the door include curbside pickup but they are currently not offering it, as we were told when we sat in our car and called. Also, they communicate on their signs that the dining room tables are unavailable but allow customers to sit at them while they wait for their food. As far as the food, the fries were drenched in oil, visibly seen through the bag and they were super salty. The temperature of the meat must have been off as the three of us who ate from there had an upset stomach all night, versus the other two who ate takeout from Sals just a few doors down. read more

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This place used to be amazing but lately it's been going down hill. The Pattie's under cooked. The fries are terrible. Over cooked hard and nasty. more than half my order was to throw away. Not to mention prices are high for the quality of the food. I had a hotdog and the bread was hard and old. My husbands had a burger which comes with 2 Pattie's and they only out 1. Yes we complained and they maybe another but it's been happening too often. Not happy at all! read more

Five Guys - Terrible fries!! - Burgers Near Me - Pembroke Pines, Florida

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Good burgers and shakes. I'm not a huge fan of the French fries. They are fairly busy but you can always find a seat. Courteous staff.

The friendliest people work here! Always willing to help out and give suggestions, always working hard to keep the lines moving and getting food to everyone as fast as possible. We prefer to order ahead online. Everything is always fresh and delicious! read more

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I've never had a bad experience when it comes to Five Guys. They give you a taste of the American experience that is a classic burger and fries! We got multiple burgers including toppings (lettuce, onions, pickles, ketchup and mustard). Their burgers are cooked perfectly! Not undercooked and left with lots of moisture! So delicious! Then let's talk about the fries. They are fresh cut fries cooked in peanut oil! An oil that is healthier and leaves the fries crispy without being greasy! They fill your cups and then they dump a tray into the bag because bag fries are the best fries! Love Five guys and will keep eating there for as long as i can! read more

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Came in for just a milkshake and waited about 15 minutes until we decided to let an employee know and that's when they finally decided to make it for us. read more

This location is GREAT! The 3 young ladies back there are running things!!! They're fast, friendly and hard working! My bacon burger (double meat) and cajun fries were made to perfection! Five Guys burgers are really good and most importantly NOT GREASY. I've yet to try a better burger. *** Regular fries WILL FEED 2 people *** ***FREE peanuts while waiting on your food*** read more

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Wasn't gonna write another review about this place because I already have just at another location but the service was extraordinary today! Came in greeted... ordered right away and got my food right away. If you want a little burger of any type it's a single patty. If you want just a regular burger of any type it's a double patty. You can add as much toppings as you want so you might as well get ALL of them unless they are a premium topping and they charge you extra or if you are allergic!! This 5 guys is relatively new so it could be the reason it's slow... but their workers are what's up!!! You get free peanuts, you get extra fries all the time but today I got extra service and extra satisfaction! Asked for a water cup, but they gave me a regular cup... these little things go a long way! Kinda felt like a king today read more

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Love their burgers but very overpriced. Their fries not so impressed. I don't like the fact that they don't have combo deals. You have to pay for everything separately burger, fries, and drinks. For 3 burgers, 3 fries, and 2 fountain drinks it was $53. Very overpriced! read more

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A guilty pleasure - good greasy hamburger and a large (delicious) French fry with a scoop or two thrown in the grease stained bag. They seem to have staffed up a bit more lately so the turnaround time for getting your order is greatly reduced in my experience. I do have to say that I went over the top on my last visit and added a chocolate shake to my order but I will not do that again it was not good at all (sadly). The ambiance would be improved if corporate would splurge on chairs that didn't sound like nails on a chalkboard when they are slid out and prison style tables. Love the bags of potatoes and the fries that they are turned into best of all. Those killer Coke machines with tons of drink options are great too! They have every kind of softdrink under the sun on those things. read more

I have been coming here for years & it never disappoints. From the staff, to the service as well as the quality food. Everyone here is friendly, helpful & professional & the place is always immaculate. Did I say friendly? Yes, but they really are super nice, welcoming & very accommodating! read more

I ordered in person to go a bacon burger all the way but light on the sauce's. I get home and they gave me the wrong burger, no bacon missing some of the toppings and the buns were soggy because they over sauce itnot happy. read more

Went over to have an early lunch on Sunday, they opened at 11 am sharp. Ordered a couple double burgers and a grilled cheese with bacon sandwich, yes they have non burger sandwiches, all with a large fry. What I thought was a large, turned out to be a lifetime supply, kudos on value. Meal was great as usual, only thing missing is cheese sauce to dip the fries, my daughter suggested we go to Publix and bring our own next time. We will be back soon. read more

I am highly disappointed at how things were handled tonight at this location. We had ordered our food then tried to find a place to sit. Seeing that there were only tables with 4 seats open. We decided to push two tables together to accommodate the 8 of us. Once the manager heard the tables moving. She turned around and yelled out no, you can't do that. To which I asked her why can't we since the other tables with 8 seats were already occupied. She did not give me a response but decided to turn her back to me and sent out a worker to move the tables back. How can you get mad at a family putting two tables together (8 seats) so they can eat dinner together? Upon questioning her more about her decisions. She finally started to cite that it is against social distancing rules but there were two other sets of tables joined together with 8 seats each. Unfortunately we could not use those since one was being occupied but 4 people and the other by 2 people. Social distancing required only for people outside of your family. We even told her that we will move the tables back to it's original location when we were done. But she would still not allow it so we decided to get a refund and take out business elsewhere. I understand policies but when you contradict yourselves and have no consistency, it's just bad. read more

I just wish they weren't so expensive. The food is always good and I don't have any real complaints besides the price read more

Five Guys - Burgers Near Me - Pembroke Pines, Florida

Terrible service, waited forever due to somebody not making a hotdog in our order and ended up paying twice for milkshakes. Staff are clueless. Avoid. read more

18.77 for a double burger and fries! Seems like it's the covid rate - everyone pays for two!!! Food was just ok read more

Been waiting for them to finally open one up near my house and now it's here! These burgers are the best burgers I've ever had at any chain restaurants. The burgers might seem expensive but all toppings are free. And little means single patty. And the fries are filled to the top and an extra scoop and added inside the bag. It's a huge portion. 1/1 for service - quick and friendly. Being that they are new, I was very surprised at how fast and efficient they were. 1/1 for decor - simple and clean. All condiments are left out for self serve. 3/3 for food - the burgers are seasoned so well. No matter how many toppings I put in there, I can always taste the actual patty. It's all about the combo of the toppings. You have to find the combo that hits your taste buds just right. Once you do, you won't be able to have a burger anywhere else. And I love their Cajun fries. Just perfect and fresh every time. Just a great place to grab a quick lunch or dinner. I recommend this place to everyone! read more

Five Guys - Regular Cajun fries - Burgers Near Me - Pembroke Pines, Florida

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Greeted by a welcome upon entering. Burgers and fries were super delicious and exactly how we ordered them. Clean and exactly what you'll expect from a Five Guys. read more

I was excited to finally try this place out. We ordered take out. We got cheeseburgers and fries- 1 regular and 1 Cajun. The burger was good if a little greasy. If we return I'll try a smaller burger for a single patty as I didn't realize the regular burger was 2 patties of meat. Their fries seem to be fresh and homemade. The regular fries are great, but skip the Cajun fries. They're just fries sprinkled with too much paprika (along with traces of other seasonings). All of our food was hot and freshly made. I ordered our food online, but you still have to wait in the same long line as everyone else who is ordering to pay for it so I'm not sure what the benefit of online ordering is. read more

Ordered for pick up. They got the burgers wrong. Went from "all the way" to a kid burger.... The large fries became a regular fries. Meanwhile price went up and the butger was $11.18. If price goes up and service/quality goes down.... read more

I'd addicted to Five Guys, I'm there once a week... but this location has got to be my favorite. It feels so clean and new, it triggers me in the best ways possible. Always fresh and made to order, they deliver my favorite type of bacon cheese burgers on a consistent basis. Let us not forget that this location offers their highly acclaimed milkshakes (all mixins are free... including bacon!) My latest hack for Five guys when it comes to the fries is to order the cajun spice on the side and mix it directly into the ketchup. Oh BOIIIIIIII is it delicious. Seriously though the food speaks for itself and if you haven't had Five Guys yet you don't love yourself. So love yourself and eat here. You're welcome! read more

Cuz it's Five Guys, I guess it deserves five stars! This was my first time ever trying five guys and the employee kindly welcomed us in. I ordered the little cheeseburger and you can pick from a list of toppings. I added tomato, grilled onions, pickles, lettuce, tomato, and ketchup. I asked for medium rare and it was cooked to perfection. The burger filled me up and it costed about $6. The burger tasted great and I highly recommend adding grilled onions to your burger. I also ordered regular fries and they gave me more than expected, it felt like they gave me 2x the amount. As you wait for your food, they offer free nuts to their customers. The employees are super chill and I will definitely come back to try another burger! read more

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We had an issue with our order because something was missing. My husband called the store and spoke with Nick , the manager. He apologized and gave us a free meal )including the shakes). Their burgers are the best!! read more

Every time I enter location 15651 Pines Blvd Pembroke Pines, FL it's a pleasant and delightful customer service experience!!! From the reception cashier, to the cook, preparation of buns to the fries guys, your corporate office should give everyone a monetary raise!!! I've been to other Five Guys but have not left with the good vibes as 15651 Pines Blvd. location!! Thank you for being the best in overall service satisfaction, cleanliness, hospitality, tasty , professional and fun personalities Lee D. read more

Paid for a BACON cheeseburger and added grilled onions and mushrooms. As you can see from the picture, that was not given to me. Unfortunately it was a to go order and realized it when I got home. Called several times to let them know and no answer. Called again the next day and no answer. Unacceptable! read more

Five Guys - Bacon Burger without the bacon and extras I paid for. - Burgers Near Me - Pembroke Pines, Florida

Amazing !!!!!!! I loved everything. The food was amazing well cooked and fast !!! The customer service was excellent they were extremely kind and helpful!!! I enjoyed everythinggggg!!!!! read more

They must have just opened up this week. They are still figuring everything out. I ordered my burger online for pickup and there was a miscommunication delaying my food. Never the less, the burger was juicy and delicious as expected and my bag full of peanuts kept me going throughout the day. You can never go wrong with Five Guys! read more