The manager and staff couldn't have been any more accommodating when I ordered a family meal for 10. I placed an online order and I thought I did it in enough time for my event but the online ETA was over 1 hr after I needed it. I went to the location and after telling the manager my situation, she was able to get the order together in less than 10 minutes. Everyone was amazing. and the order was perfect and delicious. This location is the best!!! read more

Pollo Tropical has gone downhill. The chicken was dry, the service was awful, and it was overpriced. The tables were dirty too. In the good ol' days, the sodas were refillable and the sauces were self serve. Not anymore, I needed to beg for more sauce from the most unfriendly worker. I've been a fan for 30 years...never again. read more

Used the e drive through and was very impressed with the speed of service! The serving size is quite generous as well and the cashier was very friendly. read more

Pollo Tropical - TropiChop Bowl with Chicken - Fast Food Near Me - Lake Worth, Florida

Fast service, fresh food. My gf and I waited like 5 minutes maybe less to get an order for 4

They can't seem to scan in for points or give the seniors discount. Cashiers are unwilling to help. Dis interested and corporate doesn't respond to emails. The franchise will die from lousy moral and uncleanliness. The assist manager tries! read more

They missed my fries even after asking that I wanted an extra side of fries with my meal. miss more than half my sauces that I requested and I can't even call to complain because its a completely automated phone line that does not even give an option to get connected to the store. idiots working here. read more

Off you crave fast Cuban food, this place will make you very happy! The sandwiches are great! The meat is good, proportions just right. The key lime pie and the flan are fast food quality. Kinda like a shadow of what they should be. read more

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I was just at this lousy location and I live across the street never had a issue or a problem but lately there giving Cornish hens and selling them as whole chickens in the family meals close this location down there hustling paying customers I say boycott no more Pollo Tropical. Stop with BULL of Standard nonsense email response were sorry we fell short do you think that solves the problem look open your eyes customers complaining and all u do is send the standard BULL response. Let's get the Health Department in this location and check to see if your selling whole chickens or Cordish Hens I have receipts showing 3 times a week and the last 4 times in 30 days giving this location the benefit of the doubt and you send out a Standard BULL RESPONSE wake up or shake up the owner or the corporate office needs to fix this immediately. read more

I decided to give them another chance last night to see if they'd do better. The chicken was ok but this is what they delivered for key lime pie! Ridiculous!! read more

Pollo Tropical - Nothing but a piece of cheese is on it! - Fast Food Near Me - Lake Worth, Florida

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Almost ate a ROCK PEBBLE! Not sure how that's even possible. Plus my dressing slipped all into my bag as well.. read more

Pollo Tropical - Almost ate a ROCK PEBBLE. Not sure how that's possible - Fast Food Near Me - Lake Worth, Florida

Sent me the wrong thing through Uber eats and then refused to refund me. I ordered an avocado chop chop and they said too bad you got your food don't ever go there. They're rude as F. read more

This is the worst managed place near me! I haven't ordered from them in months and decided to give them another chance tonight. Nope, they messed up again. No chicken on the crispy chicken Tropichop that I ordered and no cuatro leches cake that I ordered!!! They need new management there!!! read more

Pollo Tropical - Fast Food Near Me - Lake Worth, Florida

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Check your order before you drive away. I did not get everything I paid for and didn't find out until we got home. No way to contact them to ask for a refund. read more

My Goto is the large tropichop with chicken Brown rice black beans and tomatoes. Unfortunately, I ordered through the app for pickup and they replaced the tomatoes with corn I didn't check till I got home, too late to return it as I hate corn. Not sure how they can screw that up so I had to pick out the corn. I miss my tomatoes. The chicken was tasty although i woulda liked a larger portion of chicken. I guess I'll check before I leave next time. read more

Placed an online order for my medical group for lunch because my staff loves it. Store 6201 South Jog Road is a disaster - poor customer service. They left off 13 items of my order. I contacted their delivery partner doordash who told me not their problem they took what the store gave them. I called the store no lie 6 times, each time sent to voice mail, finally on 7th they refused to re-deliver the missing items. Such an inconvenience and lack of regard to their customer from both establishements. Not impressed, no longer a fan. Bad, Bad customer service. They lost a customer for life. read more

Went Sunday Evening at the drive thru and the wait was long and there was only one car ahead .The service was a disaster. I ordered two half chickens rice and corn. When I opened the food there were two small quarter chickens in each one. This was not the first time they messed up my order. Its a common occurrence at the Polllo Tropical on Congress and Boynton. I strongly recommend if you have an urge to eat Chicken stay away from this location! Major turnover in employees! read more

My daughter loves pollo, but this is the only one we drive by on our commute home. Orders wrong every time, manager is rude and the wait is awful. I don't understand it, it's like a joke. read more

Malisimo ,,,don't go ,,,food burns ,,,one star its too much ,,,!!!!!chicken its dry nasty

Service has gone way down. Each time, something is missing from my take-out order! To make it worse-the last order had a long black hair in it. My daughter took 2 bites and then had to dump it in the trash! I emailed corporate & never heard back, They're not getting our business any longer. I'll go next door. Jog/Lantana Location. read more

I ordered food from door dash and my chicken came raw, i did not receive any utensils, the napkins i got were dirty, and the link wont even work to get my money back. EXTREMELY disgusting & disappointing. read more

Pollo Tropical - Raw chicken - Fast Food Near Me - Lake Worth, Florida

Hands down the worst experience in a restaurant ever. Taco Bell is the Ritz Carlton compared to this toilet bowl if a restaurant. There were 2 other people there at 5.30 pm which dinner time. I asked how the ribs were and the counter guy made a face. To be fair, I knew the food looked old and had a funky taste. But I ate it anyway. I barely made it home before the most intense barfing attack happened for the next two days. Just seeing their commercials makes me sick. They're next door to Chipotle, go there read more

Pollo Tropical - Fast Food Near Me - Lake Worth, Florida

Horrible experience here. We were the only people in line and this "fast food" place didn't give us our food for almost 30 hole minutes. We were literally the only people in the restaurant and no one was in the drive through. Sad 1/10 experience. read more

This is the WORST PLACE EVER. I pay extra for white meat they give me all dry bony dark meat. I asked for tomatoes they give me 2 juca, I asked for onions, I get no onions this is ridiculous I'm calling corporate about this place it sucks. read more

Pollo Tropical - What I was supposed to get - Fast Food Near Me - Lake Worth, Florida

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Stopped in last week at about 830 pm. 4 "employees " behind counter. Not Acknowledged at all. Ignored for 10 minutes. . All nasty and angry employees. Also spotted several roaches in dining room. read more

This is my first Yelp review and I just had to because this place is the worst!! They take your money without you knowing what I mean , is every time they always forget something in the order and when u try to call they never answer , they have ridiculous member service . I had enough. Today I bought a family order and when I picked up the bag the beans spilled everywhere . Do not waste your time and save your money ! read more

Moral is low here. Employees don't want to be here. I went to the one in Forest Hill and Jog Rd and loved the soup and pollo bites. I came here to get the same and the taste was not as good. Something is not right here. Never coming back. read more

I ordered from this location about 30mins ago. At the window I asked them for two Tropichop bowls. One with white rice, black beans, chicken as well as corn; the other was yellow rice,black beans, chicken, corn and onions. After receiving my food I noticed that one bowl was missing beans and the other one barely had chicken on there. I went back around and asked them for the contents that were missing in both bowls. I sat and waited as they were "fixing the plates" just for me to arrive to my house and notice that in the bowl that wasn't portioned with chicken, they removed half of the rice and filled it with chicken. All I asked for was a bowl with a nice portion of chicken cause there was only like 4pieces in there. Instead of going above and beyond to serve their customer they chose to be spiteful to antagonize me. This is unacceptable and I'll be calling to speak with a manager everyday until it's resolved in a manner that pleases me as a customer. read more

Really the food is getting smaller and smaller They are telling me is 2 scoops. I saw 1 and the other scoop she took half of it out I wish I can post a picture for everyone to see read more

Legit the worst service & food!! I've ordered on numerous times brown rice & it is never cooked all the way through! The rice is crunchy & disgusting. 8/10 times my order is wrong. It's just a mess. read more

I usually never write reviews for fast food chains as you typically get what you pay for, but overall Pollo is my go to for "healthier" options on a budget, nonetheless, this review is specifically for the Lantana and Jog location. They now have a new online app where you can place your order ahead of time and pay for quick pickup, unfortunately, you still end up waiting on your food when you arrive. During my last 3 trips here, using the online order app, all 3 visits have ended with disappointments. All 3 times, as stated, my food was not ready and all 3 times an item(s) were not available. One drawback from using the online app is that they cannot refund your money for items, as it seems the online system is different from the store system, which is fine and dandy, but how can you promote an app and not have no way to refund your customers if there is an error. 2 x times I ordered pinchos, they were not ready (Grant it, I place my online order at least 15-20 min in advance, I would think this is ample amount of time to cook and prep the order). During my recent trip, arriving at 11:10 am, way before the lunch rush, within 45min of the establishment opening and they do not have pinchos (again!!!!) and no balsamic tomatoes ...... are you kidding me? No items within 45min of opening???? Yes, the manager apologized and offered a replacement item, but that is not the point, as it isn't the 1st, 2nd and not the 3rd time this has occurred to me. If you have my order way in advance (I saw them make my order when I arrived, even though I ordered 15min in advance) then what is the reason to have to wait further and still have certain items "not ready". The times before that, we have ordered via drive-thru and orders are incorrect, items missing and sauces we asked for, not present. Overall, this place is horrible, I will not come here again. I also know it isn't just me as every time I come in, there is always someone else complaining about their orders. They lack good detailed oriented workers and need better management if they wish to keep my business. Very disappointed to pay $10+ for 4 x pieces of chicken breast and a regular order of yuca. ..... yes $10. read more

If I could give this location a negative star amount I would. Extremely unprofessional and quite frankly a dirty environment, order accuracy was probably the worst I've ever seen and the way the staff speaks to their customers is appalling. Will not be bringing anymore of my business to this location and I STRONGLY recommend you to do the same. Very upset with my experience here. read more

Why is a place with good food have such terrible treatment of its customers? Employees poorly trained and always make mistakes. Pollo Tropical's app and rewards program is a disaster. When you contact corporate there is no response. read more

Good service here not bad. I like the tropichop.. ist good eats ... friend got mango salad.. as it was good good and would recomend read more

Pollo Tropical - Fast Food Near Me - Lake Worth, Florida

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I was craving the usual and stopped by a new location this time around. The drive thru was quick and easy. I'm a huge fan of the Tropichop and I didn't think twice about what I was going to get. Mojo pork with brown rice, corn, black beans, and extra garlic sauce is always a win for me. read more

We stopped by here on the way home Sunday night, This is a decent place to goto for lunch or dinner if you're on the go since it's healthier than most of the other fast food joints. The service was pretty quick at night, albeit we only went through the drive-thru. If you plan to come here during the day for lunch, there is usually a wait - but it's because people are lined up for the good food! I got the chicken tropi-chop with white rice, black beans, and lettuce and I'm all about their mojo pork and quarter chicken meals. You can mix and match all types of sides with their bowls and same with the chicken meals. You have to get their garlic sauce because its so tasty! read more

This hands down is THE WORST pollo tropical in the WORLD!! They NEVER get your order right and the manager does NOTHING to rectify customer issues! From cold dried out chicken, dark brown lettuce in salads or just extremely burnt chicken breast in their wraps!!! I'm done wasting money with this location!! If I could give them no stars I would!!! read more

Wanted a nice grill chicken dinner with rice and beans , and plantains...so I pulled into this restaurant on jog and lantana road.ordered the family meal . When I got home we took the food out of the bag and realized the chicken was so over cooked, it looked horrible,but what you gonna do... we were hungry so we sat down to eat it anyway... it was like eating dried out leather, no taste , no flavor, it should never have been served, who ever put this burnt up , tough as leather, garbage they served me should be fired ... not retrained as any one with any type of professionalism , would have thrown this away and not served it to a customer... I bet a million dollars that employee would have never served it to his mom or family member....the manager was a young Spanish man who was very nice but he should have an eye on what they are serving to go... and yes I took pics.... it was that disgusting.....about 2 pm or so, Lantana and jog road ...total disgrace , Was told they would send $15.00 towards another chance meal at their request ... so far nothing read more

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Tried to order a tropi chop with creole shrimp. Cashier kept telling me no, that's only a meal, I keep pointing to the menu to show her where it states .30 up charge to do this as a chop. After 15 minutes of this she gets another cashier. I get the same run around with my mango tea.. we don't have it. Ok regular tea.. don't have it. Ok fine bottle water please. Order comes up, ask for my drink I get a fountain powerade, at this point I'm done with trying to explain what I want so I just take it. The were other issues while ordering but trying to keep it short. Restaurant was also dirty. Next time I'll just hand them 10 bucks and just tell them to just throw whatever in a bag, jk never going back. read more

The employees didn't bring out the food when it was curbside pickup I called their phone and no one answered I was waiting there for 20 minutes before I rolled down my window and asked the drivethru person as they didn't come over to ask either I called 6 times no one answered my food was cold and rice was hard my food was also not correct. read more

Ordered through doordash. Order arrived missing 3 entire entrees. Doordash contacted this location and was told that the resturant would handle the delivery of the missing items. Over an hour of additional waiting and still no word or delivery. Called back doordash. They contacted the resturant and were told that they are no longer taking orders tonight (At 5:45pm on a Saturday) and would not be delivering any of the missing items. Mind you if you were to go on the doordash app this resturant is actually still taking orders. So after close to 3 hours and a total of 4 calls with doordash we're left with a cup of soup, a side dish, and having to figure out what we're going to do for dinner. This location obviously has horrible customer service. And quite frankly may just be out to take your money without providing any product. In addition...the side of plantains that we actually did receive were dried out as if they had been sitting under a heat lamp all afternoon. Inedible. Just threw them in the trash. Be warned read more