Staff was friendly, but while in the drive thru they had an issue with the tablet they use to take orders. I'll never understand why they make staff stand in the sun to take the order instead of the typical drive thru setup with the speaker. It's so hot and the poor staff had to stand out there with a smile and carrying a tablet... I'd like to see the owners do that for 5 minutes. Treat your employees better. This is for most polio locations, not just this one. Now specific to this location, the poor staff outside is so friendly, only to get to the window where the girl who is sitting comfortably in the AC doesn't smile, greet, say thank you, ask if you need anything just scowl and push the bag of food and a hot water out the window... maybe put her outside for a little while ‍ read more

Food was over cooked that is was hard to chew it was burn chicken most of it and it's more expensive now read more

Pollo Tropical - Burn chicken and hard - Fast Food Near Me - Homestead, Florida

Burnt chicken, I order the 1/2 grilled chicken platter and there is barely any rice in the plate the chicken is overcooked and nasty tasting. The rice portion size could improve and the process of cooking chicken. read more

I love pollo tropical the food is awesome but this pollo tropical was just so rude!! the customer service was horrible ! My husband walked in because he was doing uber eats and he had a order he needed to pick up he goes inside tells the employees hey I'm here to pick up a uber order and showed them the order on his phone and they just ignored not once ! But twice ! He had to cancel the order and walk out . Please teach your employees to have respect and response thank you ! read more

Service is terrible! Went through Drive-thru and they forgot a side, went inside and waited literally 30 minutes (it was packed so i understood) asked the manager and she was like "You still don't have it" like..... Like other reviews have said, They care more about taking in the order than offering customer service and fulfilling the complete order. Many other people would come in saying they were missing sides. read more

I literally just left no more than 15 minutes ago. It was pouring rain. Bad lightning and thundering. The manager had the audacity to have the young lady stay outside taking orders in such horrible weather. Had no respect much less care about this young lady's safety. How could any human being do that to an employee. What example is she setting. Some ppl misuse the little power they're given. I don't understand how pollo is even allowing such person represent their company. Very disappointed.. read more

I ordered this place multiple times because it's closer to my house. However I'm so disappointed after all missing my orders. I ordered Chicken Caesar Salad and there was no chicken in it. I only received salad and croutons not even sauce with it. Therefore, check your order before leave the store. read more

este pollo tropical tiene los mejore frijoles del mundo y el custumer service es el mejor

This is the worst store. Everybody is so rude there so worried about getting the next customer instead of helping the one that they have the girl told me to park outside and left me outside for almost 20 minutes in the sun. Every time I go there I try to look at the menu and they stand in the way that you can't even look at what you want because the girl wants to order with her tablet outside, which makes no sense at all. I don't know how many times I've asked for my receipt and they never give it to me. I always get my order wrong there quick to be rude and rush you read more

Sooooo upset about the new crispy chicken horrible quality it takes like school lunch, completely ruined it. Please complain to the high ups!!!!! They need to bring the old version back, no ones going to continuously buy that nasty crispy chicken!! read more

And now the ran out of chicken lol. Its always something with this restaurant, always something wrong, better off driving to the other locations read more

Only leaving a star to leave a review Line was long - expected Staff outside taking orders - expected 2nd Staff comes outside to speak to current staff - ok They don't come back to the line until car behinds me calls them - maybe they debriefing for a switch Staff comes to my window - "can you move up some so she can leave out the line?" I don't have much room she won't fit. "I told her that but it's a 25 minute wait and I told her back there but she didn't get out when she had the chance - why you didn't tell me? It's 25 minutes? Yes like 20 to 25. Ok Pull up to mike no one answer - yell to two staff still there do we order here? "No we will take it you ready to order?" Ummm yes? "Ok it's a 35 minute wait and we don't have chicken." Why y'all didn't say that when I was able to turn out? "Oh I though she told you" no she didn't, she said 20 to 25 minutes like 6 minutes ago and never mentioned you were out of chicken. "Oh I'm sorry." Ok you have to back these cars up so I can leave. "You want me to tell the cars behind you to back up?" Ok obviously it not a good night for pollo read more

Okay so I've been coming to this pollo tropical since they opened because I live in one of the neighborhoods right next to it. The quality of service has declined through the years. First they forgot to pack one of the meals I had ordered through the drive through so once I got home and saw what I was missing I had to drive back to get what food was missing. secondly I never thought I'd have to start checking how much meat they give me. I ordered a regular tropichop and when I got back home I looked at it and it literally only had 3 pieces of steak. Now I always order the steak tropichop but to give me so little of the steak is insulting it's like they were running out and just gave me what scraps were leftover. I'm angry and disappointed. read more

Pollo Tropical - Steak Regular Tropichop - Fast Food Near Me - Homestead, Florida

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Tho the food is good, their customer service is horrible. They stand there laughing and joking while you wait to ask if you're order is ready, you are the one who has to say, excuse me can you check if my order is ready please? They do not acknowledge you at all, instead they look at you like you're bothering them when in reality they have to acknowledge you weather they like it or not. If they don't know how they are in the wrong business. Never again!!! read more

Quiero Felicitar a la liniera del Daitron de la mañana y La muchacha de las órdenes orlain de la noche por el eficiente trabajo que hacen y lo bien que tratan a los costumer muchas Felicidades read more

Having to write awful reviews is not what I fill my day with. But this Pollo tropical should be closed. The health department needs to really step in and investigate this Pollo tropical. The food is so greasy that you can't help but wonder how old it really is this in particular is about the pork and fries (see the pictures that are attached). Except for the cashier who was a male white Hispanic and very young looking the people on the grill were sloppy the older woman who was at the counter was downright rude, sloppy and dirty. This is an older woman with like a reddish hairnet with very fine hair under the hairnet Hispanic darker shade skin and was very offended because all she wanted to do was speak Spanish and we did not. Without a fail all the containers that she packed or was given for her to cover were covered in correctly and the beans and the pork not only of myself but even other customers and Uber drivers were left unsecured. I seriously do believe that I will forward this message to the health department this place is beyond unacceptable. I am extremely disappointed the rice was below any standards the pork was marinating in at least a half a cup of oil and the beans were tasteless. The french fries I ordered looked as if they had picked them up with their own hands and threw the scraps in a bag also drenched in grease. Please do not take my word for it look at my pictures and judge for yourselves. read more

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Whomever was the female employee taking orders at 1020pm on May 4th, 2022 at this location is literally the rudest person I've ever encountered in any service industry experience, ever. I will preface this by saying I usually only leave positive reviews. This female employee started out taking our order by saying "Are you going to order anything? After I told her to give me one moment. in a super rude manner. I chocked it up as someone having a bad day and was polite with her. After trying to clarify what items that had available to order, she became increasingly more rude as she explained them. As I was trying to see with my wife and son if that is all they wanted, she demanded over and over "is that it?? Is that it?!" And sighed multiple times out loud. In the rudest possible way. I was more dumbfounded than anything to experience this level of condescending rudeness and unprofessionalism. It was insane. I asked for her first name when I got to the window because she wasn't the employee there and the male employee didn't disclose it so I could report her to management. He said he would "let the manager know", which who knows if he actually did. He said the female employee was new. This sole employee and experience will never make me come back again. I cannot believe someone like this with their piss poor attitude slipped through the interview process. I know 100% that I am not the only person that has probably experienced that type of behavior with this individual. What a shame as I actually liked this location until now. Never again. This female employee needs to never work in the food service industry in any capacity ever again, wow. read more

Honestly, dont write many reviews but this place has issues big time. I have done drive thru, walk up, curbside and mobile order, trying to find a way on how to get my food quickly and most importantly avoiding a rude team member. Never have had an issue with the food the problem has always been trying to get it and encountering again rude employees. Guess they dont know the math, customers dont buy they dont get paid and business eventually fails. read more

Pollo Tropical - a plate of rice with meat and vegetables - Fast Food Near Me - Homestead, Florida

We ordered a family meal and 3 of the chickens came visibly undercooked, as they had blood still on the meat. That was a very unpleasant experience and we hope it doesn't happen again. Please address this issue. read more

This is my neighborhood Pollo Tropical and I've been coming here for years but the service and customer service has went EXTREMELY downhill! The employees are very rude and are very lazy to walk away from their station to get sauces when asked for through the drive thru window. Where do I began with the food. They literally threw my bread on top of the rice and beans containers without bagging it. Very UNSANITARY ! I don't know if the employee wore gloves when putting on the lids let alone maybe used the restroom. Regardless, as customers we are putting our trust in them whole heartedly and we get the worst customer service. Whatever happened to keeping the customer happy? read more

Pollo Tropical - bread and dip in a paper bag - Fast Food Near Me - Homestead, Florida

Horrible service every time I place an order there is an item missing the people there seems like they can't read

When you come to Pollo Tropical do not have high expectation of great customer service especially when they are very busy. It is Latin Fast Food not fine dining. If you can overlook that you get good chicken, rice and beans. Its tasty. The Mac and Cheese was good too but was more of a fast food processed type of Mac. They have some healthy bowl options if you are looking for a healthy choice. The food is inexpensive and is good for families on budgets. read more

Hey I think Pollo is a good time. Not only is the poultry seasoned and grilled to perfection but it's also a healthier option. They've now even added new sides like regular cut fries,mash n gravy,coleslaw, mac n cheese,and corn casserole. I like these new options as sometimes I get tired of the norm(I grew up on rice and beans) of white rice and black beans. Let's not forget the platters,build your own tropi chop ,soups,sandwiches,chicken wings,and wraps. The variety is vast and the flavors are all there! You can't go wrong with food that tastes similar to home cooking! Oh almost forgot they have a new key lime pie and their cheesecake aint so bad either! read more

La liniera del daitron por el día es muy rápida muy buen servicio y por las noches la muchacha de la ordenes online es muy rápida también

It's a shame that such a wonderful company has turned to such garbage from the employees to the manager to the level service this place just sucks there's not another more eloquent word for it it just sucks. read more

They need more employees I wait for my order 40 minutes and was on my break for one hour this is not right.... never come here again read more

Pollo Tropical - Fast Food Near Me - Homestead, Florida

Food was good but the service provided by cashier Luis in drive through was not very friendly. I dined at 10:29 pm which I understand you are closing soon, but I felt very unwanted by the service provided. I first asked for the new crispy Tropichop and Luis said that they didn't have. That's fine. I ordered a regular tropichop and wanted to add tomatoes. No tomatoes available. This was frustrating. The last straw was then I asked Luis for Cilantro Garlic since this is my wive's favorite. He looked at me and said we don't have. I was astounded but something told me this was not true. I pulled around and went inside the store and I got my own cilantro garlic from the salsa bar. I love this restaurant but small gestures like this make me want to take my business elsewhere. read more

Edgar a young man that works at the drive through on today's date 8/27/20 at 1pm has shown me that customer service and human nature still exist thank you so much Edgar I will definitely continue to go to this location because of you. Like you said "today it was you , tomorrow it can be me" read more

Pollo Tropical - My food - Fast Food Near Me - Homestead, Florida

I would rate this pollo tropical 0 stars if I could. Let's start off, there's a lack of customer service. I told the person taking the order outside I didn't want peppers and he put peppers on my order. I also double checked the order with the person at the window and he also said there was no peppers. I also asked for tomatoes on both tropichop and got no tomatoes. The person outside definitely needs to get trained again because clearly he doesn't pay attention to the customer when they say their order. Not to mention the only item available is tropichop bowls. I visited this pollo tropical on March 28, 2021 at 10-11pm and was very disappointed. I recommend not going to this location ever . read more

Pollo Tropical - Clearly this has peppers. - Fast Food Near Me - Homestead, Florida

Place is terrible. Poorly managed, and the workers are not courteous! Not to mention, they barely speak English!

Honestly. They are decent. They do the job. I've seen way worse. They are average. Hungry for Pollo? Here it is. I like them actually

Unprofessional people, I hear them complaining in Cuban slang (I'm Cuban I know) they have nothing fried so I got a Cesar salad as a side but no Cesar dressing was given to me. I had made two orders and when I got to the window only one order was made. New management and staff is needed este pollo tropical es un porquéría y clase mierda read more

I visited the pollo tropical in homestead while I was out running errands, hoping to grab a quick, healthy bite to eat. I was contemplating turning around when i realized I walked in during the afternoon lunch rush. Within a few minutes my order was taken by the manager, who was running the cash register and supporting his team during the lunch rush. I witnessed him verbally encourage his staff and create a positive work environment. The resturant was clean and my food was deliscious. It was wonderful to see a staff work so wonderfully as a team. It's evident that this Pollo tropical location has a manager and team who truly care about providing a positive guest experience. read more

Second time this week Out of chicken!!!! I suggesting the pit a sign and let the customers know before I waited 25 min. Terrible This location Never fails to disappoint me. read more

Worst service ever. Guy at the window at night is horrible. Why take my order if you know you ran out of what I want? Then try and push something else on me to take my money? read more

We just landed at the Miami Airport and still had an hour drive to Key Largo before rest could be allowed, so we thought we would stop somewhere for an energy fix. We passed McDs, Arby's, and Applebee's with disinterest, and then saw "Pollo Tropical." Tropical Chicken? Intriguing.. I didn't realize chicken were now associated with the tropics. In any case, being from the Midwest, we never heard of it, and thus had to go and try something new. Initial thought when I saw the outside of the building was "Oh, it's the In-and-out of fast food chicken!" Impressively enough, their menu was quite extensive (for fast food - okay, now I'm thinking Culvers of fast food chicken) with wings, ribs, pork sandwiches, sides, dessert, smoothies, family-sized portions, and more. We got the chicken quesadilla combo with curly fries and a soda, along with a grilled chicken chipotle sandwich and fried Yuma's, apparently a "tropical favorite." This came to about $10 And it was thoroughly disappointing. The quesadilla was ok but very small; the grilled chicken was too dry and bland; and the tropical favorite fried yumas? They tasted like hash browns with slightly more texture. I didn't understand it. Aside from the food, I didn't get a good vibe from the staff - most didn't seem very experienced. The manager was there working the only cash register and had pointed out mistakes/given direction to at least two other employees while we were in line to order. A nice, clean bathroom could have convinced me to increase my rating... Though it was clean, they were out of soap, which only further makes me questions their hygiene, and they were down to their last 10 sheets of TP! The place wasn't even busy! Because I wasn't satisfied with my meal I thought I would treat myself to a smoothie. The sign looked awesome, and can one really mess up a smoothie? I asked the manager what was better - the cream or fruit-only smoothie, and he asked if I wanted the mango flavored one, and then in cream or fruit? Um, isn't that what I asked? Not helpful. I ended up getting the creamy mango and again was thoroughly disappointed. Very watered down and didn't taste mango-y at all; what a waste of $3. Conclusion? Should have gone with subway or McDonalds, or Long John Silvers! read more

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This pollo tropical has to be the worst, most disappointing food establishment in all of south florida. The workers are very poorly trained and it is evident. The last few times i went, the chicken they served me was not even cooked all the way! Customer service is horrible and employees will embarrass you in front of everyone in line! I have always given this place the benefit of the doubt but enough is enough after 5 years! Have respect for your wallet and go anywhere else. I will never return! read more

parece mentira cambien la foto que aparece en la página del menú,que no se parece ni remotamente a la realidad,dejen de seguir estafando a la gente,lo que era hace unos años atrás Pollo Tropical a lo que es ahora da vergüenza no compro más ahí lo que te ponen de comida no te cabe en una muela que falta de respeto . read more

Really poor service, very slow service and also a cockroach by the sauces, I saw an employee getting sauces for people and the cockroach was there and made no attempt to get rid of it. read more

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This restaurant is a mess. Almost no staff, long lines. My order took forever to be given to me and I had to go back to get it.