Cancel

    Open app

    Search

    Pollo Tropical

    1.8 (85 reviews)
    Open 10:00 am - 12:00 AM (Next day)

    Order Pollo Tropical Takeout or Delivery

    Pollo Tropical Photos

    Business Info

    POLLO TROPICAL ATMOSPHERE

    What's the vibe?
    Dogs allowed
    Good for groups
    Good for kids

    You might also consider

    Recommended Reviews - Pollo Tropical

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    White Rice beans Kernel Corn chicken
    Richard L.

    I know companies are trying what they can to save money but god damn this is beyond greed, first of all they got my order wrong I told them I wanted onions and they threw the whole corn field on my plate, and I asked for chicken, I'm thinking they're gonna give me a decent portion of chicken, I look at my plate mf it's nothing but disappointment, it's like they gave me a malnourished chicken from the farms and slapped this bs on my plate, this is a known fast food cooperation, not a soup kitchen rationing out food with a drive a through window, and fam I don't even write reviews on yelp but god damn bruh, they need to tell these people to add a lil more chicken, cause wth am I gonna do with all this rice, make snowballs with the shi, but other than the employee were chill and ain't gonna lie the female drive through bout fine asl, she need to get right with me and stop playin

    Sauce

    The workers are lazy. They either run out of chicken or lettuce but they're ALWAYS out of something. This is the worst pollo ever, I rather drive further just to avoid a disappointment. Where is the management? It's ridiculous. The brown rice is always hard. They must dislike filling the sauce container because you have to literally ask for sauce three times to be satisfied. Please hire people would actually want to work. They obviously do not care about customer satisfaction.

    1/4 of  "Pigeon" (according to then chicken) meat

    I went ahead and order online yesterday. I ordered a 1/4 chicken and a chicken breast. It looks like I was served pigeon instead of chicken. $5.99 for a tiny piece of chicken which was mostly bones. This would have never happened if ordered to eat inside but they know most people don't check before they go. The chicken breast was also a very small portion for the price. It really looked like pigeon breast instead of chicken. Charging more for less. I got so irritated. I am still so irritated. I will never order or buy from this company again. In my opinion, and according to the food I was served yesterday the pictures you see on their website to order can be called a scam. They should change their name to "Paloma Tropical" Lo peor de lo peor. Las porciones son una estafa.

    Hair in rice

    Disgusting Don't eat there they sold me Rice with a hair that looks like pubic Hair. If I can give them no stars I would.

    Fried yucca
    Skye A.

    Although I agree with some of the other reviews regarding the cleanliness of the establishment, the service is poor. The drive through line was ridiculous so I went in to grab my food. I was the only person in there in line at the time. There were at least 8-10 workers in the serving area preparing food and possibly more. I waited 14 minutes for a chicken quesadilla with my side choice being fried yucca - again, literally the only person inside in line. There was nothing fast about the fast food, and the only concern was for those in the drive through. Other people came in after me and got their food before me. The lady was calling my number in Spanish and got frustrated with me when I checked to see if it was mine. I was pretty sure it was, but my Spanish is mediocre and when people speak it very fast my chances of comprehension go out the door. When I finally got my food, I could no longer stay to eat it. I had an appointment and had hoped to sit down and quickly eat my food opposed to in the car, but with the amount of time it took to prepare that was not an option. My quesadilla fell apart the second I picked it up as half was stuck to the aluminum wrapping. The yucca was good, but I was not given the garlic sauce it normally comes with. The shape of it is also these small nuggets not opposed to the yucca sticks which fry more crispy. These were more mushy and soft. Not impressed.

    Sweet Plantains

    See all

    14 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    17 days ago

    Alejandro was working outside in the drive through at lunch. He moved the line quickly and made sure my order was correct. He was excellent

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Service was quick, employees are kind, and food was hot and great. I love this location.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    5 stars for food and service. No complaints. Milagros is a delightful member of their staff.

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 7
    Thanks 2
    Love this 6
    Oh no 1

    10 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Elo M.
    0
    62
    7

    1 year ago

    Great place to eat milagros was very friendly nice thanks the food was amazing i definitely recommend it

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Hello K.
    166
    16
    12

    2 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0

    3 years ago

    Order was not complete no arroz for the chicken. But actually ordering on the site is excellent.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0
    Photo of Skye A.
    281
    376
    3873

    9 years ago

    Helpful 3
    Thanks 1
    Love this 4
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0
    Photo of Anna R.
    453
    7
    1

    4 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0
    Photo of Miggy F.
    24
    107
    155

    4 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0

    4 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Salome O.
    0
    83
    119

    5 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Lee G.
    0
    127
    9

    5 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    This Location is the worst waited an Hour to be attended and when I finally get there they tell me cash only no sign no warning nothing

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rpm M.
    0
    14
    0

    5 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    This specific pollo tropical is the best one I've ever gone to. The food couldn't have tasted any better.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 3

    Pollo Tropical Reviews in Other Languages

    Ask the Community - Pollo Tropical

    Review Highlights - Pollo Tropical

    Alejandro is such a sweetheart, he has the best attitude with every costumer at all times.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Fast Food 10,791 times last month within 15 miles of this business.

    Verify this business

    Pollo Campero

    Pollo Campero

    (9 reviews)

    So while recently hungry in New Hialeah (aka the new developments west of I-75) I noticed that…read morethere was a new Pollo Campero open. I'd heard about this new chicken spot from a few fellow Yelpers, and had the chance to check it out today. The layout is "classic" fast food where you order at the counter and then pick up your food. They have the classic 2, 3 and 4 pieces of chicken as well as a few "healthier" options. Since I was on the way to the gym, I opted for their "Campero Salad". Like a fellow Yelper mentioned, I was pleasantly to find my food served on a real plate and with real metal utensils, not some plastic stuff. Like I used to get at home, my dinner started with a bed of white rice stacked with mixed greens, garbanzo beans, and grape tomatoes plus of course the yummy chicken! I do wish they had a different cheese instead of feta #notafan My dressing was a nicely sweet bbq sauce.

    Pollo Campero locations have been popping up all over South Florida, and I've been eager to try…read morethis Guatemalan fast food chain. I was immediately impressed by how clean the restaurant was and how friendly the service felt, although I do wish they had someone consistently stationed at the front. We needed napkins and had to wait for someone to return to the register to help us since there were none to be found in the dining area. One thing I really appreciated was that when you dine in, your meal is served on a real plate with silverware. It gave the experience a more elevated, family-style feel. The fried chicken truly stood out. It tasted homemade, like it came straight from someone's mom or grandma's kitchen. The breading was light, and the chicken was tender and well-seasoned. The plantains were cooked to perfection, soft and sweet. Unfortunately, the rice didn't measure up. The texture was off, with several hard grains that made it difficult to enjoy. Next time, I'm planning to try the mac and cheese, which I've heard is one of their most popular sides. The restaurant also has a drive-thru and plenty of parking. I'll definitely be back to get another stamp on my loyalty rewards card. That will get me one step closer to that Buy One, Get One Free chicken meal!

    Raising Cane's Chicken Fingers

    Raising Cane's Chicken Fingers

    (102 reviews)

    $$

    This store is huge! Great indoor and outdoor seating! The service was fast and easy. They have…read morebilingual speakers to help keep ordering friendly and fast. The chicken was hot and fresh. The location was on the sides of two busy roads so if you are walking from one Of the nearby hotels be careful.

    (2/5) -- Great concept, but this visit missed the mark…read more I really wanted to like this Raising Cane's Chicken Fingers location more than I did, because the concept is solid and, generally, Cane's food hits. But this visit? Frustrating from start to finish. First off, the setup is misleading. The inside looked empty, and even the drive-thru appeared manageable--until you actually commit. You have to drive deep into the parking lot just to see how long the line really is, and once you're in, there's no easy way out. So now you're stuck. Not ideal. Then comes the wait. About 10 minutes just to place an order, with aggressive drivers jockeying for position like it's a race. I get it--no one wants to sit in that line--but the flow (or lack of it) makes it worse. For a place with two lanes, the organization just isn't there. Service at the speaker? Rough. I felt rushed the entire time, struggled to hear over the noise, and kept getting hit with "I can't hear you, speak up" in a tone that felt more dismissive than helpful. No upsell, no real engagement--just hurry up and move along. To their credit, the pickup window redeemed things a little. Once I got there, the food was ready, and they even overdelivered on condiments (asked for two ketchups, got four). That part was efficient--but it came after a pretty long wait for only about seven cars ahead of me. Now, the food... This is where things really slipped. * The 4-piece tenders felt noticeably smaller--more like large nuggets than actual tenders * Fries were undercooked and skimpy for the price and I had to ask for ketchup * Sweet tea was mostly ice, barely any drink * Overall portions just didn't match the cost For a brand that usually delivers consistency, this felt off. Like corners were being cut. Final take: Started as a 3-star experience based on the process, but dropped to 2 stars once the food came into play. If I could split it, it'd be a 2.5--but Yelp doesn't do that. This place should be better. The foundation is there. But between the chaotic drive-thru, rushed service, and underwhelming portions, it's just not hitting right now. Hope they tighten things up--because Cane's can be really good when it's done right.

    Pollo Tropical - hotdogs - Updated May 2026

    Loading...
    Loading...
    Loading...