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    Pollo Tropical

    1.9 (59 reviews)
    Open 10:30 am - 12:00 AM (Next day)

    Order Pollo Tropical Takeout or Delivery

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    POLLO TROPICAL ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for kids
    Dogs allowed
    Good for groups

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    Small Caesar Salad, 1/2 Fire Grilled Chicken / dark meat, Yellow Rice & Vegetables, side order of Fried Yuca, Large Chicken bowl
    Jimmy W.

    12/07/24 My wife and I stopped by this restaurant to get some food for dinner. The service was. great! The ambiance was very pleasant. I ordered for my wife a half chicken /all dark meat, with yellow rice and small ceasar salad . I ordered a large polo chopped bowl ,diced chicken and onions. We were inside the restaurant and they still messed up the order. Luckily I checked the order, before we left the restaurant. They gladly corrected the order. So even if you are in the restaurant or going through the drive thru, it is still better to check our order before you leave the establishment l give them 3 stars, because they don't check my order before they gave it to me !

    Small rice, small black beans and large drink
    Ant R.

    Service was good but the food I was extremely dumbfounded when the cashier told me that my order was $12.76!!! And I only ordered a small rice, a small black beans and a large drink. $12.76 are you serious? Is this rice and beans brought down from the heavens laced with gold flakes? $12.76 are you serious??? Never ever again in my life or the next 3 lives will I come to this restaurant. That's for damn sure. $12.76 are you serious?!?

    No black beans
    Shardea R.

    I've went to this location 3x this week and every time my food was wrong and cold! I am beyond pissed at this point and will stick to chipotle in the same plaza... I will update every time I go there and they mess up my order! 3/7/22- ordered to pick up in store.. got there 30 mins after my pickup time and wasn't ready.. had to wait 10 more mins 3/15/22- everything fine.. except they forgot my tostones... caught it at the drive thru.. 3/27/22- ordered LARGE tropi bowl they forgot my black beans! tostones hard as a rock and cold af (went at a busy time 5pm no reason it should be like this) Called to speak to a manager... no answer so left a voice mail.. 3/30/22 here at the drive thru currently.. forgot my avocado that I asked for... didn't even charge and no sauce that I asked for.. this is why your lines are so long and all errors. Order taker should be repeating order!

    This was Vegan Tropichop until I unknowingly added the curry mustard sauce which contains egg for who knows why.
    Kelly T.

    So I saw the new offering of Vegan Tropichop and was Delighted! I had no intentions on making dinner tonight and was grumpy about scavenging the fridge for something reasonable. I was about to put in the order online when I panicked thinking what if they cook it in the same spot where they just cook some meat? That would be gross and defeat the purpose. I tried to call the restaurant but the number I had on the Maps app said that it was disconnected, weird. Anyway, I went to the restaurant on my way home from work and spoke to a manager to ease my fears. She told me that the Beyond Meat grounds are cooked separately on their own. So, again delighted I ordered a large! I added all of the condiments that I love so much: chopped onion, jalapeños and curry mustard sauce. I couldn't wait to get this home and in my belly! I texted this information to a friend who pointed out that their curry mustard sauce has effing egg in it. ?!???!!!! Really?!? Why?!?!!!!?! That makes no sense. I make curry mustard sauce at home with curry and mustard. Curry and mustard! Why do you have egg in curry mustard sauce?!? Of course now I have to go and look at the ingredients of my mustard. Are you really telling me that there could be egg in my mustard? Ok: there is no egg in my mustard. Despite this nonsense the restaurant was relatively clean, the lines moved fairly quickly and the staff was helpful. Except that at dinner rush-hour the condiment station attendant was changing out items which was a bit annoying. Not that she was cleaning things up and changing out the items but that she was doing it right then when 5 people wanted to use said condiment stand. So did I eat the Tropichop? Yes, I did. Was it good? It was actually fairly good but I enjoyed it less because I was angry about the egg. In the future, I will use my own effing curry mustard sauce without egg.

    Shredded Chicken Tropichop
    Shennel S.

    This Pollo Tropical always has a line in the drive thru but for good reason! I ordered the shredded chicken tropichop, which is new to me, and it was nice and flavorful and the avocado was nice and green and everything tasted really fresh. I also ordered the quatro leche which was a 10/10! I don't think they make it in house because of how it's wrapped up but it still taste very good and fresh as well.

    Fuck Jennifer the manager fuck the cashier lady , fuck this location .my food got stolen and I presented my identification, my used card and my receipt . I got told TOUGH LUCK. I wouldn't be getting a refund or my food store number 10110. You are absolutely a trash location. With managers that don't know how to run a fucking restaurant . I looked past the grabbing the chicken with our gloves because of how hungry I am. But fuck you all. I'll put you on blast now

    Barely any sauce

    HORRIBLE the people that work there completely suck, you ask for pollo pollo sauce and they give you their regular hot sauce, you ask for cilantro sauce and they give you a droplet of sauce in their containers, literally nothing in them! Extremely disappointed, need to do a better job at hiring people to do their job the right way, I don't understand how you have the audacity to give that to someone. Complete garbage! Horrible! Nasty! Just ew... DONT EVER COME TO THIS POLLO TROPICAL! KFC IS RIGHT NEXT TO IT MIGHT AS WELL GO THERE! Oh and the people that take your order are complete zombies they just stare at you not even greet and won't say a word to you, very rude... I feel ashamed for the people working there, a whole disgrace!

    MORE UNDERCOOKED CHICKEN AND THAT SAUCE I ASKED FOR THE TROPCHOPI AND ENDED USING FOR THE UNDERCOOKED SLIDERS

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    3 months ago

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    18 hours ago

    Terrible customer service. The people in windows need to work on how they speak to customers .

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    1 month ago

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    5 months ago

    The young lady who took my order, Sabre, made my day! Personality outstanding and the half chicken with black beans and rice was excellent!

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    1 year ago

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    3 years ago

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    4 years ago

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    7 years ago

    The worst fast food chain Ever. Never ever get the order right. Extremely sloppy and Definitely not fresh. Never again

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    3 years ago

    The bathrooms were very dirty and smells and staff had an attitude unacceptable and I had a few missing items as well

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    7 years ago

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    5 years ago

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    8 years ago

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    4 years ago

    Horrible service, horrible ordering experience. Made an order ahead, had to wait TWO hours for my food.

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    5 years ago

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    13 years ago

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    6 years ago

    Basic Chipotle knock off. They have black beans and rice with most plates. Had a chicken bowl. Nothing exceptional. U wont starve.

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    5 years ago

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    Hausmash

    Hausmash

    4.2(75 reviews)
    4.3 mi
    $$

    Food was great, I recommend it to people who want a good filling burger!!!. Service was great.read more

    3/25/26- 12:40pm- I was referred to Hausmash by fellow Elite Yelper's! I am so glad I came over…read moretoday! First off the Groovy Cheese Double Smash burger was delicious! Now, let's talk about the actual restaurant . You pass through a beautiful patio thoughtfully secluded by greenery! I appreciate the attention to detail. So many fast casual restaurants and cafe's just put out a few tables and you literally feel like you're the Valet! You're practically in the parking lot! This is private and completely shaded! Once you enter the restaurant you are warmly greeted by Camila. It's spotless and almost mid century modern feel! I love it! Great music and they even have chairs and barstools that are cushioned and comfortable! It's easy to read the menu options and easy to order! FYI it's card only- no cash... I ordered the Groovy Cheese Double with extra cheese and hold the pickles! It comes with caramelized onions! Finally an establishment that understands how important the right hamburger roll is! This is absolutely delicious! It held up perfectly with a double cheeseburger! I'm in love! They serve it on a metal tray! Love the industrial design! Easy to clean! Great idea! I opened the paper to find a little magical piece of burger heaven! Wow! I almost cried! I found the side service area which had the mini paper salt and pepper and packets of ketchup! The self serve cold water is a nice addition! I opened my s&p packet and then to the dreaded ketchup packets. I never got the hang of these. More on my fingers than on my burger. More about this later.. I cut it in half with the plastic knife and ate the entire huge smash burger! Absolutely delicious! Especially the roll! I do wish there were more onions on it. The restaurant is beautiful! Spotless and comfortable! Even the rest rooms are beautiful!! As a former F&B Director and Restaurant owner I have a few suggestions. If I'm paying $12.00 + for a burger in a fast casual restaurant, I would appreciate and expect actual ketchup bottles and S&P shakers. Please Don't "McDonalds" your customers. Even if you display them on your self service counter. Also, this is just a personal preference, since you offer canned beer is your liquor license also for wine? If possible, I would also offer wine. Just my preference. I highly recommend! I will definitely be back!

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    Clean establishment and it's delicious!!

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    KFC - Chicken pot pie and apple pie poppers.

    KFC

    3.3(18 reviews)
    0.2 mi
    $

    If I could give them no stars I would. My chicken was horrible after waiting 20 minutes for poor…read morerude service on a Tuesday. No one answers their food when I tried calling the store directly . The clerk was more preoccupied with her cell phone. This was my only trip to their store and it will be my last. The pieces were not fresh like I get at my favorite location on Northlake Blvd near Prosperity Farms Road. They had no flavor as well at this location on Forest Hill Blvd near Jog Road. I called corporate customer service number since these lazy people don't pick up their phone. AVOID THIS LOCATION and maybe they will shut it down I HOPE !!!!

    For a fast-food restaurant, this place is pretty good. We've been here several times over the…read moreyears, so I was surprised to see that my old review isn't showing.... In any case, we came here after a long day out for a quick fast lunch. We decided to order one of their chicken fingers meals and added another side to already one side included. It also comes with a drink. It wasn't busy when we stopped by. Only one other table was occupied, although a few folks came in for takeout orders. The meal was ready pdq. Just what we needed. We were able to get two different dipping sauces -- I like honey mustard; he got a ranch one. The tenders were oversized, all white meat and cooked perfectly; the biscuit was fluffy. The coleslaw is sweet -- one of my faves. The only thing I'm not really a fan of is their mashed potatoes as they taste a bit "fake" and were a tad watery this time. So, I let him have all of my mashed potatoes and I had some more of the coleslaw. Their food is priced well for the quantity and quality. I'm sure we would stop here again when nearby.

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