Drive thru was fast and easy BUT the chicken breasts were so overcook and hard I had to break them rather than cut them. I also had trouble swallowing due to the fact that they were so dried out Too bad I really liked the chicken but it seems to me that they're leaving the meat on the grill for too long read more

Terrible customer service. The people in windows need to work on how they speak to customers .

The only thing they do right is get your order wrong period I've been there 3 times in a row and had to return because trusting these people to get the order right is not realistic period then when you attempt to make it known that they have continuously made the order incomplete. You get faced with nasty attitudes period where are the good people that used to be there? That was able to get the order right, the food is healthy. But the services CHECK YOUR ORDER BEFORE YOU LEAVE!!! read more

The young lady who took my order, Sabre, made my day! Personality outstanding and the half chicken with black beans and rice was excellent!

12/07/24 My wife and I stopped by this restaurant to get some food for dinner. The service was. great! The ambiance was very pleasant. I ordered for my wife a half chicken /all dark meat, with yellow rice and small ceasar salad . I ordered a large polo chopped bowl ,diced chicken and onions. We were inside the restaurant and they still messed up the order. Luckily I checked the order, before we left the restaurant. They gladly corrected the order. So even if you are in the restaurant or going through the drive thru, it is still better to check our order before you leave the establishment l give them 3 stars, because they don't check my order before they gave it to me ! read more

Pollo Tropical - Small Caesar Salad, 1/2 Fire Grilled Chicken / dark meat, Yellow Rice & Vegetables, side order of Fried Yuca, Large Chicken bowl - Fast Food Near Me - Greenacres, Florida

I first tried calling to place a "to go" order: After 20min on the phone with a person who appeared to unable to communicate in English in frustration I gave up & drove to the restaurant got in line and placed my order via the drive up voice device, When I got to the window to pickup upon paying the clerk said "oh you tried calling" I said yes. When I got home I discovered that I was charged for exactly what I had ordered but received less than half of the items that should have been received. Who opens a bag to check what's in each box with 5 cars behind waiting ? Pollo's customer service apologized, but only offered a store coupon. I explained that I only picked up for my kids and their friends who were visiting, i don't personally enjoy Pollo Tropical I asked for my card to be credited no further communication. I was ripped off for nearly $20 tyvm read more

It felt like none of the staff cared was all about pumping food. If you're really hungry and you need something on the fly, I guess it's OK read more

Service was good but the food I was extremely dumbfounded when the cashier told me that my order was $12.76!!! And I only ordered a small rice, a small black beans and a large drink. $12.76 are you serious? Is this rice and beans brought down from the heavens laced with gold flakes? $12.76 are you serious??? Never ever again in my life or the next 3 lives will I come to this restaurant. That's for damn sure. $12.76 are you serious?!? read more

Pollo Tropical - Small rice, small black beans and large drink - Fast Food Near Me - Greenacres, Florida

Beautiful store, very well-maintained and clean. Great service and food, they made sure my family meal had everything. Thank you so much for the convenience. Made dinner tonight quick and easy. read more

I've went to this location 3x this week and every time my food was wrong and cold! I am beyond pissed at this point and will stick to chipotle in the same plaza... I will update every time I go there and they mess up my order! 3/7/22- ordered to pick up in store.. got there 30 mins after my pickup time and wasn't ready.. had to wait 10 more mins 3/15/22- everything fine.. except they forgot my tostones... caught it at the drive thru.. 3/27/22- ordered LARGE tropi bowl they forgot my black beans! tostones hard as a rock and cold af (went at a busy time 5pm no reason it should be like this) Called to speak to a manager... no answer so left a voice mail.. 3/30/22 here at the drive thru currently.. forgot my avocado that I asked for... didn't even charge and no sauce that I asked for.. this is why your lines are so long and all errors. Order taker should be repeating order! read more

Pollo Tropical - No black beans - Fast Food Near Me - Greenacres, Florida

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So I saw the new offering of Vegan Tropichop and was Delighted! I had no intentions on making dinner tonight and was grumpy about scavenging the fridge for something reasonable. I was about to put in the order online when I panicked thinking what if they cook it in the same spot where they just cook some meat? That would be gross and defeat the purpose. I tried to call the restaurant but the number I had on the Maps app said that it was disconnected, weird. Anyway, I went to the restaurant on my way home from work and spoke to a manager to ease my fears. She told me that the Beyond Meat grounds are cooked separately on their own. So, again delighted I ordered a large! I added all of the condiments that I love so much: chopped onion, jalapeños and curry mustard sauce. I couldn't wait to get this home and in my belly! I texted this information to a friend who pointed out that their curry mustard sauce has effing egg in it. ?!???!!!! Really?!? Why?!?!!!!?! That makes no sense. I make curry mustard sauce at home with curry and mustard. Curry and mustard! Why do you have egg in curry mustard sauce?!? Of course now I have to go and look at the ingredients of my mustard. Are you really telling me that there could be egg in my mustard? Ok: there is no egg in my mustard. Despite this nonsense the restaurant was relatively clean, the lines moved fairly quickly and the staff was helpful. Except that at dinner rush-hour the condiment station attendant was changing out items which was a bit annoying. Not that she was cleaning things up and changing out the items but that she was doing it right then when 5 people wanted to use said condiment stand. So did I eat the Tropichop? Yes, I did. Was it good? It was actually fairly good but I enjoyed it less because I was angry about the egg. In the future, I will use my own effing curry mustard sauce without egg. read more

Pollo Tropical - This was Vegan Tropichop until I unknowingly added the curry mustard sauce which contains egg for who knows why. - Fast Food Near Me - Greenacres, Florida

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This Pollo Tropical always has a line in the drive thru but for good reason! I ordered the shredded chicken tropichop, which is new to me, and it was nice and flavorful and the avocado was nice and green and everything tasted really fresh. I also ordered the quatro leche which was a 10/10! I don't think they make it in house because of how it's wrapped up but it still taste very good and fresh as well. read more

Pollo Tropical - Shredded Chicken Tropichop - Fast Food Near Me - Greenacres, Florida

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Fuck Jennifer the manager fuck the cashier lady , fuck this location .my food got stolen and I presented my identification, my used card and my receipt . I got told TOUGH LUCK. I wouldn't be getting a refund or my food store number 10110. You are absolutely a trash location. With managers that don't know how to run a fucking restaurant . I looked past the grabbing the chicken with our gloves because of how hungry I am. But fuck you all. I'll put you on blast now read more

Pollo Tropical - Fast Food Near Me - Greenacres, Florida

This the third time that they have gotten the order wrong. There is a disconnect between who takes the order outside, the cashier and who actually packs the food. Once I get home, it's too much bother to go back and complaint at people who don't know enough about service. read more

HORRIBLE the people that work there completely suck, you ask for pollo pollo sauce and they give you their regular hot sauce, you ask for cilantro sauce and they give you a droplet of sauce in their containers, literally nothing in them! Extremely disappointed, need to do a better job at hiring people to do their job the right way, I don't understand how you have the audacity to give that to someone. Complete garbage! Horrible! Nasty! Just ew... DONT EVER COME TO THIS POLLO TROPICAL! KFC IS RIGHT NEXT TO IT MIGHT AS WELL GO THERE! Oh and the people that take your order are complete zombies they just stare at you not even greet and won't say a word to you, very rude... I feel ashamed for the people working there, a whole disgrace! read more

Pollo Tropical - Barely any sauce - Fast Food Near Me - Greenacres, Florida

Ordered the Cuban sandwich and there was no mustard sauce and two measley pickles in it. If your there thinking about ordering this, don't do it. read more

This is a terrible place to get food. Probably the worst Pollo Tropical I've ever been to. They gave me burnt chicken so hard I couldn't even eat it. I got a quesadilla wrap and it was so cold nothing was warmed and the chicken was like they took it out of the fridge right before giving it to me. I've ordered this wrap from other pollo tropicals and they are all hot and grilled. The cheese is normally melted too. Smh then they took forever to even take our order! Waited in like 30mins before ordering. read more

The people who work here are absolute morons. It doesn't matter how specific you are with exactly what and how many sauces you want, they will put exactly ZERO in the bag. Not even any dressing for the Cesar salad. Thank you so much for ruining my night you freaking retards. read more

The worst fast food chain Ever. Never ever get the order right. Extremely sloppy and Definitely not fresh. Never again

The bathrooms were very dirty and smells and staff had an attitude unacceptable and I had a few missing items as well

This place is the worst to go to at night, every time I've gone there during the night, my order was wrong or didn't meet satisfactory in their execution. I went there tonight and asked for the new sliders. I specifically asked only for sauce on the sliders and no pickles, tomatoes, or pickled onions and guess what? They gave me NO SAUCE WHICH MAKES EACH SLIDER UNIQUE and every thing that I DIDNT WANT. That's not the worst part, ALL the sliders were undercooked being that it was PINK inside. Also, they gave no utensils when I also ordered a tropichop and mashed potatoes. I'm not done yet, the customer service SUCKS. I've called multiple times to complain about this unacceptable order but no one picked up. I understand that workers are tired, but regardless of how tired you are, this is a job so do it well. The picture is the undercooked sliders. read more

Pollo Tropical - MORE UNDERCOOKED CHICKEN AND THAT SAUCE I ASKED FOR THE TROPCHOPI AND ENDED USING FOR THE UNDERCOOKED SLIDERS - Fast Food Near Me - Greenacres, Florida

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I arrived here and the young man outside said they would take my order at the window. I pull up and they are confused as to why he didn't take it. I sat in the line for no reason. I'm currently still waiting for my food in the front. Cars have come and gone and I have yet to receive my food. Management should be completely changed. Not the first time this occurs as well as the wait time being ridiculous. read more

Great food but don't order online for pickup at this location. Ordered 15m ahead. No food at the mobile pickup station. Waited in line 15m only to find out the order was in the system but had not been worked. Told to wait 10-15m. So 45m for a "fast food". read more

food was great and they took my order fairly quick. the reason im putting one star is because of the amount of FILTH on the floor and every single table. i had to personally clean my own table from all the garbage and junk on it. wobbly chairs that make you annoyed to sit in. and not one employee trying to clean the disgusting mess of a restaurant they have. theres flies everywhere and so many stains. who the fuck is in charge here? because they obviously need to a new job. shit hire me i for sure wont let it look like this EVER. read more

Pollo Tropical - over filled trash cans too. - Fast Food Near Me - Greenacres, Florida

WORST CUSTOMER SERVICE EVER!!! I can't believe that the employees on the store do whatever the hell they want and they treat people as garbage if they want to. We order online so we would only have to pick up and we waited for about 30 minutes, after that I had enough of seeing people that came after me taking their orders so easily. I asked one of the employees for my order and he literally said I don't know where your order is. So I asked for a refund. The cashier start yelling and punching the table saying that he would not help me and that I had to wait for the manager, so he made me wait even more. Sooooo nice The answer of the manager was: you have to call this number. So now I have to wait I don't even know how many days to get my money back, when they treat me like shit, scream at me and I even felt threaten there. AMAZING PLACE. read more

Dont let this people stole you money.. after carry out an order I just found a nasty and burned chicken, Im waiting tomorrow to go back and talk to the manager.. read more

Pollo Tropical - Fast Food Near Me - Greenacres, Florida

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Horrible service, horrible ordering experience. Made an order ahead, had to wait TWO hours for my food.

I don't know why the last few times I've gone to pollo there's always something, it is incredibly annoying to not be acknowledged or get bad service. I put in a mobile order because I wanted to avoid being aggravated being in line, to realize my order was ready and on their counter; then why is theres "mobile pickup stand" if they aren't going to use it? And when I'm asking the cashier he says i dont know if that's your order?! I had to take it upon myself to look at the ticket. Then to let the manager know to use the stand so people know their orders are ready, the manager doesn't even acknowledge me! That's terrible service! The only reason why I don't give this store 1 star is because the order was done when I walked in just not in the right spot, and the order was mostly right after I checked minus I asked for jalapeño through the app and after asking someone, they didn't have any.... it would be nice to let you know as well... besides how do you run out of jalapeños by midday?! Unless your actually not even prepping them? read more

If you have like a hour to wait to get your food then by all means go to the drive through because the food is good. I've been to a few different pollos in the past couple months and its always taken me at least a hr to get my food, not sure why but that's the main reason for 1 star read more

I want to start off by saying that I love their food. It is delicious. What I don't love is the bad attitudes of the employees and their inability to get my order right. I have been going to this location for over a year now, since it is so close to home and EVERY SINGLE TIME, my order is incorrect. Whether they forget the sauce, the DRINK, or idk even the MAIN entree I ordered. It truly is ridiculous. I just went today to try the new pork chunks and as soon as I started ordering at the drive thru, the lady immediately was giving me attitude the whole time I was ordering. I didnt special order anything. I asked if they had mojo and she said no. Which this always gets me because how do you not have mojo when you do have mojo roast pork!? Okay whatever. I ask if I can get some chimichurri she says yes. When I got to the window I am greeted by a man with just as much of an attitude as the woman did and he repeats my order. He did not mention the chimichurri sauce. Because I am aware they always mess up my order, I said "and the chimichurri sauce." He gives me attitude and says "mmhm yup, it'll still be $11.75". Okay cool. He hands me the bag and of course I check the bag. I dont like holding up the line, but this is what this location has forced me to do since they always mess up my order. Guess what? You guessed it. No chimichurri. I asked him if I could get my sauce. He said what sauce!? Omg. Maybe if these employees would listen instead of thinking they have it all figured out and rushing everybody, we wouldn't be in this mess. I digress. So I tell him chimichurri. He hands it to me and I leave. I get home and see, no he did not give me chimichurri. He gave me JALAPEÑOS!!! If this reaches corporate can you guys please prioritize customer service. You guys are doing great at flavor, but I can't with these employees. I dont work a high paying job either, but I still show up to work with a good attitude and good customer service. Leave that drama at home and take pride in your work. read more

I am a big fan of the Tropichop. A choice of chicken, mojo pork, or vegetarian on top of your choice of rice, beans, vegetables, and a sauce. Give me lots of garlic sauce and I'm a happy camper. It never fails. read more

Basic Chipotle knock off. They have black beans and rice with most plates. Had a chicken bowl. Nothing exceptional. U wont starve.

This is the worst place to eat. The portion size for the crispy chicken with pineapple sauce was children sized which we paid for a platter size. I ordered a crispy chicken sandwich no ham and they put ham. it was cold. I would never recommend this place to anyone. read more

You'd think during rush hour they would move the line a lot quicker, and this location is always busy during lunch. I wanted to get something quick on the go because I was running a tight schedule. I ended up waiting in the drive thru for 15-20mins???? I think it would've been a lot faster for me to grab a quick lunch in a dine-in restaurant. At least the girl at the drive thru window managed to stay collected and nice even though I could clearly see that she was short handed. Food was good, I can't ever complain about their food. read more

I used to work here I left because the managers were disgusting they were all rude as hell okay my work used to be exceptional and they did not appreciate my time okay they wouldn't even care if I had emergency's since I left the new employee are even worst there super slow and rude they don't care about the quality of the meals they prepare they throw things around and make everything nasty this is the last time I will be eating pollo tropical !!!!! Disgusting!!!! read more

I ordered dinner from Pollo tropical through the Postmates app and instead of calling me to tell me they were out of what I ordered they sent me whatever they had in the kitchen?! Now, I'm out 30 bucks. It's not the delivery drivers responsibility to check the orders, cashiers need to communicate any changes made to the order to the delivery driver who can then reach out to the customer. read more

Great food, poor sense of customer service. Lack of training. Manager not seem to be aware of what is going on around her. Standards were very low! read more

Consistent in getting orders wrong and taking 15-20 min to prepare your carry out order. Food is good tho. TIP: Dont come here if you are in a hurry. Also, assume the order will be missing something that you did pay for and check before leaving the place. If you're ok with slow service and willing to deal with your order missing something then you may like this place read more

Walked in tonight with my daughter at 7pm ordered a 1/2 chick with ff and slaw and ribs and plantains. When we received our food we where told that they had no fried items because not one but both of the fryers where being cleaned. Yes, some genius decided to clean both fryers in the middle of the busiest time of the day dinner time. I wasn't upset about the fact that we didn't get our french fries a plantains. What upset me the most was the stupidity of making that decision during dinner service and what manages where walking around thinking that it was perfectly fine to do so read more

My experience tonight in this pollo tropical was great was like 5 or 6 people in front of me and based in my previous experiences in another's pollos that was like 30 or 40 minutes wait not tonight here 15 minutes or less and i was out they even have a person taking orders outside for dt line I ask the cashier to tell the serving people that I don't want a dry chicken and he said yes and didn't do nothing when they call the number before me I ask the shift leader who was calling the numbers to tell them for no dry chicken and he cut the chicken himself wow that was a good customer service . Ps : for healthy issues when a employee go to the bathroom and have an apron on have to take it off read more

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