Just had lunch here, let me tell you they have the BEST smoked chicken in the game! Had an issue w/ my order and they went above and beyond to correct the error. Honorable mention to Alexis at the front, was kind, polite gave me a drink while I waited even walked my order out to me while I waited in the car. Also, Maria the mgr was nice and helpful during rectifying the situation.. This location is a go to. Thank me later! read more

Oh my God my friend was raving about the chicken here and he was absolutely right! I think next time I'm in Dallas this will definitely have to be one of my absolute favorite stops to revisit and dine! It's basically a fast food restaurant but the food is delicious! I ordered the half chicken and it comes with rice and beans and I got a side of crispy yummy fries and everything was to die for! I would highly recommend this location and the people working here were absolutely lovely and very helpful. read more

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Pollo Regio!!!!! The new carnita style chicken is so goood!!!! Omg thank you for making life easier. I can't get enough.

I wouldn't order that again. I wasn't expecting a bun, not toasted, just plain bun. There was nothing about this restaurant order that I would want, crave or wonder how it was made. Absolutely, lack luster, plain, forgetable. read more

The food was very good especially the rice it was very tasty. The chicken was cooked well done

I ordered chicken soup fr the drive thru. Manuel was the young man who took my order. I didn't think he co hear me because the reception over the speaker was very low. I anticipated that the order would be delayed. But to my surprise, it wasn't. I received exactly what I wanted and Manuel was quite cordial, kind and helpful. I appreciate this kind of service especially at business establishments that deal with food for public consumption. The soup was hot and delicious as always. Thanks Manuel read more

You can never go wrong with the lunch special half chicken also love there rice they never miss!! read more

Pollo Regio - RICE - Mexican Near Me - Dallas, Texas

The staff is great, the price is great for all the food you get.The food was awesome as always the fresh grilled half chicken wrapped with grilled onion, charro beans, rice and the tortillas with two types of sauce on the side.I just love the green sauce it's my favorite it gives it that awesome taste. I tried their homemade corn tortilla chips with the red sauce it was very delicious! I'm ready to go grab some more! I recommend this place if you like grilled chicken with rice and charro beans You won't regret stopping in. I do recommend going early due to small eating area because it does get packed or order to go thru app. Lunch time is the busy. read more

Amazing place, i absolutely love the environment and it's very close to me and the people i meet there are incredible, obviously not everyone but there is this guy gabriel the employee, awesome dude!! but overall the chicken is good and always hot and ready to eat, yall should try the tacos they are the best!! 5 stars!!. read more

This location has gotten my order wrong time and time again. I'm not sure if they just don't care about the uber eats orders? But i mean ordering 5 tacos and only getting the meat, no tortillas? Thats sooo crazy to me! read more

I order the 5 taco platter (4 carne asada, 1 bistec) and it was not good. The asada meat was old, dry, and hard to chew, and the bistec was just ok but at least tasted fresh. The best part of the meal was the salsa verde. Won't order here again. read more

Muy buen servicio y comida deliciosa! Sanjuana me atendió muy bien y fue muy amable. Recomiendo este Pollo Regio

This review pains me to write - as this is my #1 choice in places to eat. This was my first time ordering from this location and I could not have been worse. Ordered online for a 10:34AM pick up, to avoid the lunch delays (if you been here you know it isn't fast food). Arrived at 10:40, for the guy to tell me my order just came in through the system. I sat there for 10 minutes for him to hand me a bag full of food for 5 people. I told him I just ordered one item and he tried to tell me he didn't have my order. He told me it was my fault, I ordered from the wrong location, he couldn't help me and wouldn't even make my order. Said I could contact the 3rd party who operates their online ordering. Lol (Mind you I'm trying to show him my email confirmation verifying my name, Order number, and location - but he won't look at it). Then I tell him to just place another order and I'll double pay since I need to eat. Then he finds the name to read off the names of online orders he has received to prove a point and guess what?!?! My name was on his list... with my order. Haha So after 30 minutes, I get my soggy food that's been sitting in the window while I argue with a man who doesn't want to listen or find solutions. I submit a complaint to their corporate (while waiting) and they called me 10 times.... I'm working. I can't answer. I hit deny, they call right back. I don't know what is going on at this location but I will not be going back. Definitely give Pollo Regio a try, but avoid this location like the plague (or should we say Covid 19 now?) read more

Great service! I recently visited this location during two different icas and both times I had great service! I also visited the northwest location and the Samuel location for their tortilla soup for the exact same orders(we know what we like ), these visits turned out to be very unpleasant. This location is a bit father than the other 2 from my job and home, but for us it is worth the drive. I applaud this location for their consistent quality in food and service! read more

Food is great and customer service is wonderful. Would recommend. Clean environment I'm never disappointed

Excelente servicio del cajero Abdiel R pase ayer y excelente recomendación la papa asada estaba riquísima regrésare pronto!!!!

Second visit this week, and they did not disappoint. Get the different salsas. They each have their own special flavor, and four come with the whole chicken meal! read more

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I went through the drive through and ordered a platter. The person on the other side was dry and short. Didn't give me any options on which meats they had available and sounded annoyed. There were 2 cars ahead of my, yet I waited almost 30 minutes before I saw the cashier at the window. I got charged for the food and after waiting for an additional 15 minutes, I walked inside to either get my order or a refund. They added me the food, without saying anything or even acknowledging me. The food is really good and tasty, but do yourself a favor and go to a different location because the service at this location is awful. read more

This chicken is amazing !!! Got a half chicken and whatever green sauce they give with it.. AMAZING!!! Service was fast!! Ambiance was basic but who cares about that.. that food was fire!!!! read more

If you have never experienced This food you have missed out on the Greatest Mexican Chicken ever ! I found that if you go inside an place your order it's a more pleasant experience than using the drive thru , the people are pleasant and willing , obviously young and inexperienced in customer service ( so give them a break ) the end result is worth it , food is always consistent in flavor, hot and tasty !! Great Job ! read more

The half chickens where so dry I had to tell the manager and she didn't apologize did not give me a refund or did not give me a new one. She did not care so let's see who cares now. Los pollos estaban mui secos no se si eran de aller. Cundo le dijimos a la manager no le importo. Aver a quien le importa este comentario!.. read more

This is the order I got as "half a chicken." Food was horrible. Ended up giving it to my dog and even then felt bad. Staff had their masks off. Cashier had his pants unzipped, halfway down his butt as if he was just hanging out. No sense of urgency. Will not eat here again read more

Pollo Regio - "Half chicken" - Mexican Near Me - Dallas, Texas

Like most complaints, the salsa bar needs work. The pico de gallo, cabbage and jalapeños, and onions with habanero did not look pleasing. Each looked as if they were old. There was some confusion with my order and I did not receive all the items I paid for but the quality of the chicken, rice and beans were up to par. Staff were nice as well. One irritating part was that they were blasting a song from the kitchen while also play music loudly in the dining area. I was wondering why not just play one or the other read more

El Pollo Regio is the newest & current tenant replacing Sam's Southern Eatery - who closed down months after opening. Sam's replaced Alligator Cafe (who moved to Casa Linda Plaza) who replaced KFC. The building itself is particularly small, so space is limited. However when KFC and Alligator Cafe were tenants at least it didn't feel so over crowded. So I waltz in & it seemed they just stuff enough tables and chairs to fit into a small space. Leaving very little space for customers to place orders. It was very uncomfortable standing between two tables of patrons eating while I'm awaiting to place my (take out) order. So finally the line moved along and I was a little underwhelmed with the menu. Each item had a picture, # and text in both english & spanish. So ordering shouldn't be an issue. I wasn't going to embarrass myself with my high school spanish so I stuck with the numbers. Everything was reasonably fixed priced $4.99, $5.99, $6.99, $7.99, $8.99 and their most expensive $14.99 - which is a whole chicken meal. There is a total of 16 items on the menu - two of which is a choice of whole or half chicken (not including side items and kids menu). The rest was soup, salad, bake potato, hamburger, taco, burrito, etc. Most giving you an option of meat (beef, chicken and/or pork). I played it safe and ordered a medio pollo (half chicken) meal. Which came with 1/2 a roast chicken, tortilla, rice, beans, half a grilled onion, half a lemon and two types of sauce. It also comes with a drink if you order between 10 am to 4 pm M - F. I was surprised to see the chicken had already been cooked, cut and wrapped sitting in a food warmer box. So don't expect a Boston Market experience where they remove chicken out of their roaster and chop it. Not here. The portions were huge for half a chicken, that I ended up sharing it. The chicken was nicely season but nothing to write home about. However the beans had chunks of bacon and pork, Yes real actual bacon and a huge chunk of pork belly (with the fat). The salsa is good - one is a spicy green, creamy avocado based another was a red tomato base. I don't know if it was my hunger but I liked it and returned a week later and tried a few other items. Not a replacement for KFC or Alligator Cafe but it's a step up from Sam's Southern Eatery. Here's to hoping it lasts longer than a few months unlike *cough* Sam's. read more

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7 dollars for arguably the worst chips and guacamole I have ever had. The guacamole had no flavor and was watery. Very disappointed.

Whoever was on the grill on October 31st needs to stay on it, because that was about the juiciest chicken I have ever had! The rice and beans were immaculate, and you can't go wrong with the habanero salsa either. 10/10 would recommend! read more

I went to this location on 3 separate occasions and my experience was trash. The service is horrible. The staff is very rude and ineffectual. This particular location charges extra for their condiments. If I could give a negative star rating I would. read more

The chicken flautas and chicken quesadillas are game changers. Horchata was mediocre.... at best. Don't you ever try me with a sorry WR LIKE CRABTEEE read more

The staff ignores you for a long time before they service you, walk way from you mid-sentence to do something else. the food is not bad, but the front employees could use some custome service training. read more

With out a doubt this spot is delicious! What makes this particular location a must is the People who work there & the quality of how the food taste!!!! I'll be back!!! read more

Pollo Regio - Los Charró Beans - Mexican Near Me - Dallas, Texas

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So far I went 2 days in a row to try this chicken. I went around 9pm and they stated they were out of chicken, no problem because it was before closing. I go today at 4pm and they say they are out of chicken, while I watch them bring chicken out to customers. Chicken restaurant with no chicken. Do not recommend. read more

I have ordered here a few times and each time there have been chicken bones in my tacos or quesadillas. That is so dangerous I am shocked they don't prep better. read more

My husband got a whole chicken meal here at BALCH Springs right next to whataburger. It's on Lake June rd. April 23, 2022 it was a Friday. I ate some and it was not cooked all the way. That night I got so sick and all through the night. It's Saturday morning and I'm still feeling sick but less painful. They don't cook there food right. This is not the first time, actually it's the second. Never am I gonna eat the whole chicken meal again. I should have gone to hospital cause I was in pain and so sick but I waited to see if it would get better. I'm alive, lol but never again. read more

Well I order from this place every time I crave chicken but it tasted way different from the last time. The green salsa had no salt and it was bitter and we didn't get any napkins. It also was a little raw. NEVER AGAIN :( read more

Pollo Regio - Raw chicken - Mexican Near Me - Dallas, Texas

They take for ever w/placing and getting order!! Need to fix their speaker too lol but food was good

Very poor customer service. Make me wait; it was a guy who took my order over the phone but when they told me he's a she regardless my order should be ready like I was told but they seems don't care. They charged me 20 minutes before they got the food ready.... read more

Please go elsewhere, the staff is rude and they never seemed to be prepared. I once was left 30 minutes in the drive thru because they said they were just making chicken because no one comes to their location and I see why. I was nice and thought maybe it was a one-time thing, but no, it happened again. read more

I was excited to go and always go here- pretty good food but this location here has bad service. They have a walk up window but forget about the people walking up. The lady serving us - gave us our food and made us wait another 15m just to give us our drinks. I literally had to walk inside and walk to the front to ask for cups and one girl ignored me completely. The other girl who took the order first acted completely aloof to any of my request. With all of this, the food is not worth it. It's okay but not worth the attitudes and subpar customer service. It was surprising to see they still had lots of business with the way its being ran. Boooooooo read more

Desde las 9:30 el personal niega el producto por que ya quieren ir la hora de cerrar es las 10 :pm pésima actitud de los trabajadores del turno de la noche , al llegar te dice que no hay pollo!! read more

great half chicken special at a good price, food tastes great and place is clean would recommend