Love this place! Great service and the food is delicious. I usually get the potato with either pastor or barbacoa. It comes with a grilled jalapeño and a spicy green sauce (basically like a verde sauce) that is amazing. I would also recommend trying the chicken, it's moist and the seasoning is great. The only thing I would say is that it can be a little pricey because you have to pay for sour cream, grilled onions, etc... read more

Pollo Regio - Grilled Pastor Potato! - Mexican Near Me - Arlington, Texas

The smoked roast chicken is great, some of the best I have had and the price is very good too. For $14 you get a whole chicken with sauces and rice and beans. Oh also corn tortillas are included in the deal. Its a small portion of the rice and beans but still a great deal. Just driving by you can smell the chicken and it tastes as good as it smells. I have also had the Mexican Hamburgesa (hamburger). It was good a little different as it had a piece of ham on it. This burger is huge and more than one person and eat. I could not finish it. Comes with fries. The baked potatoe was also very good, and it was huge like the burger. I would say it looks like more than one person could eat, but you guessed it I ate it all. read more

Chicken is still the best thing they have, and the rest has gotten too expensive to try. read more

Pollo Regio - $5 kids meal? It took 20 minutes too... - Mexican Near Me - Arlington, Texas

We all love Regio's but NOT THIS ONE! We stopped in for a quick bite to eat to go after a long ride back home with babies. Not sure why but everyone else was getting their food. Everyone that came in after us got their food are and left...we were still waiting. I finally bring it up to the lady and she said it should not be much longer, so we wait more. 10 minutes later, I ask the same lady to let me speak to the manager for a refund she says ok and goes to the back to grab her I assume. No apologies or offers for consolation. About another ten minutes, the manager comes out and gives us a refund, again no apologies or offers if consolation. Wasted almost an hour at the place and still walked out with no food. Babies and all of us still hungry and tired. WORST REGIOS EVER! read more

I LOVE El Pollo Regio! The chicken is soooo flavorful. Or if I were to say it in Spanish, que rico pollo. They cook the chicken on a grill, which you can smell as soon as you drive up or walk in. In addition to chicken, they have burgers, loaded baked potatoes, and more traditional Mexican food. Even the chicken comes with rice and beans. This location is busy day and night because the chicken is so good. While I like to go in and eat sometimes, this location is great for grabbing food to go. My expert tip? Try the spicy green avocado sauce. It will burn your lips off but it's sooo good and soooo worth it. Just make sure to drink lots of water. read more

amazing food! very friendly staff. absolutely will be a return customer! Chicken Quesadilla was the best

Chicken was real good and cooked just a little blackened on the outside perfectly. The rest of the food was mediocre. I would go back for the chicken. read more

Pollo Regio - Perfectly fire grilled chicken - Mexican Near Me - Arlington, Texas

First time trying these tacos. I would call this a hit! And I'll hit it a few more times! Lol tacos were tasty. The chicken was seasoned well and tender. Lots of cilantro, onions like I like. Their beans, rice, and pico de gallo on the side were all tasty. I think i paid a pretty penny for all that I got but since I like eating like Queen, I splurged here for my first time. I'll have to pick and choose what I want next time cause it can get pricey! I'm such a foodie #nomnom read more

I think it was the location but I was disappointed in this one. They messed up the order, and the mole was not bueno at all. They literally took roasted whole chicken pieces and covered them with mole sauce which was grainy. That's it. Hard to eat. And they were out of churros! That sucked big time. How do you run out, it's one of the staples you should always have. Maybe that put a downer on my experience to. My poor churros....we did not have our time together. Plus side, chicken quesadilla was good , although I had ordered a burrito plate :-/ And Horchata was delicious. read more

The green salsa is incredible. The value is a bit high in comparison to fast food, and worth every penny. The chicken is moist and tasty, with the green salsa you have a winning combo. Couple of FYI: 1 they have no artificial sugars for the tea at the drive through. 2 the fries are inconsistent some are crispy others soggy. read more

I like this place for the lunch specials and for the whole chicken to take home. Their salsa bar inside Isn't bad either. All the food is decent here but their chicken is Pollos Hermanos quality! Avoid the melón agua fresca (it's from a mix) and opt for the Jamaica or horchata instead. read more

Wow. The drive-thru line gets ridiculously long during peak hours, but it's all worth it when you smell the mouth-watering aroma of roasted chicken. After trying it once, my boyfriend and I came to get it a second time in the same week. Yes, it was that good, and yes, the long line and average prices are so worth the amount of food. Highly recommend #1, which is a whole roasted chicken and two sides: beans and rice. They also throw in a few tortillas and salsa/green cream sauce, which all totals to about $17. It's easily enough to feed 3 people. During both visits, the chicken came heavily seasoned with a nice char along the edges. The meat is more on the dry side, but the sauces made up for that. My boyfriend usually downs the Mexican rice in 3 bites and leaves me, maybe, 5 grains. It's a very moist rice that has a slight tomato-like flavor with some spice. I'm a huge fan of the crack beans, which is a watery (almost soup-like) consistency. I don't usually eat beans, but when you throw in pieces of bacon and pork rinds, which they do, then I'm all for it. We're pretty huge on quesadillas, and the ones here are great. We always go for the beef, which gives us some variety from the chicken. If you ever order quesadillas in the drive-thru, it's going to be at least a 7 minute wait. They most likely make/heat them when you order, so it takes a while. I would say the meat is similar to the chicken, in the sense that it also has a tender bite with a crisp char. Pair it with the green cream sauce/guac/sour cream and you'll be set for a good meal. I believe quesadillas are #11 on the menu (don't quote me). Well worth the visit. Be weary of the area and the line during peak hours. I'll be back to try more menu items! read more

This restaurant is great packaging the amount of food it was actually warm when it got to me they did a great job other restaurants can learn from this great restaurant read more

I love the baked potato at el regio. It's piled high with chopped beef and cheese and sour cream. Super delicious!!! read more

Pollo Regio - The baked potato - Mexican Near Me - Arlington, Texas

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The worst service. Waited almost 40 minutes for my whole chicken that is already made. This is ridiculous! They have one girl working the front and she moves very slow and doesn't bother to tell you how much longer on your order. Secondly they don't have anything ready for a fast food restaurant. This is a very bad location. Be prepared to wait almost an hour for your food. read more

We have eaten here for the last 5 years and have sent many family members here I'm not sure what's going with the chicken but it's being cooked the way use to we've tried 3 locations and the chicken is not being roasted the same way it actually had a bad smell we threw it away it wasn't worth eating the beans were very bland we've never had bland beans from Pollo Regio I hope they get their recipe corrected I hope this is not some short cut or cheaper version because it's disgusting. read more

Had a reward no where did it state it had to be a in person order and I ordered over the 5 limit and was told here is your order because you order online I can't honor your reward no let's see if I can do anything else like since your reward a large I can do you a small or let's cancel re ring that way you can get your reward no just here read more

I'm going to have to drop a star, because I love the food there, but their service is terrible. Last night, I'd ordered a lunch special, and they'd given me the wrong order, but I didn't notice until I was already back at work. I ate one of the sides, not realizing that it wasn't my food, until I opened up the main box for the entree, in which case I drove all the way back there to ask for MY food, that I'd already paid for, and they said that because I already ate one of the sides (the main entree was still untouched), that I would have to pay for it. Why would I have to pay for THEM messing up my order and me having to drive back there? They should've just given it all to me for free for messing it up and making me drive back. Also, every time I go through the drive through, no matter what I order at the ordering area, by the time I get to the window to pay, they've messed up my order, and so what's the point of even ordering beforehand? read more

Got there at 9:55pm and they said to couldn't ordered cause they had close all ready!!

Awful service and I ordered a soup for $10 and asked if I could pay for a small side of broth because I wasn't feeling well. The person that took my order said they couldn't do that. When I got to the window I asked for a manager and she said they would charge me $5.95 for a small side of ONLY broth. I asked her to take some of the vegetables out of the soup to make more room for a little extra broth in the soup I paid for. She said no, she couldn't do it and her system wouldn't allow her too. I responded "You can do it and figure something out like charge me for rice and put broth in there instead." She sad no it would be $5.95. I do understand that there are times when requests are made and you cannot nudge. However, aren't managers supposed to be resourceful? During this time, I would think businesses would appreciate their customers and would want to make every experience a good one. Apparently this location still has a lot to work on. TERRIBLE service, mediocre food! Don't bother going here. read more

First off, Keren who was working the drive thru was rude. I had to say 3 times that I wanted a #13 and a #15(and that I wanted 3 #15s)and she kept saying a #14. When she asked if I wanted anything else, she didn't even let me say I wanted a drink. I was tempted to just drive away, but my husband was hungry. I pull up to the window and she only rang up 1 of each order. The waiting is ridiculous. I'm only giving this 2 stars because the food was good. Pro tip: teach your employees not to interrupt the customer and not to sound rushed. read more

The reviews on this location should be alarming to the Pollo Regio chain. The new manager on site (Javier) and employees are short of useless and rude. They simply have no idea what customer service really means. Todays visit will be my last. First of all they run out of rice, and when you ask them, they respond to being out like its whatever, like they have no plan or even care to being out. I ordered 2 whole chickens and I asked him to deduct the over all cost for not having rice and he simply said no. He even had the nerve to tell me that if I want a fast food restaurant, that I should go somewhere else. Bad location. They keep on changing people over and over but part of their bad reviews is the lack of training they display. Absolutely no customer service skilss read more

This place use to have great service and great food; it now has poor service and horrible food! I decided to give it one more chance and was very disappointed because there had not been any changes. I will never come here again nor will I ever recommend this to any of my friends and family. read more

After posting my initial review I am posting this one because I understand how hard it is to be working during COVID. Aside from them forgetting a couple of our sides the service was exceptional and they worked very well under the pressure of multiple cars in the line read more

There were too many people behind the register and NO ONE knew what was going on. I asked twice if their taco salad came with a tortilla shell and both times I was told I could order the five tacos with corn or flour tordillas. The system went down when it was time to pay and was told I had to pay cash. I got a jarrito and they took five minutes to find a bottle opener. You ask for something and it's handed to you without eye contact or so much as a "here you go" The cabbage salad had a fly in it. Employees were interrupting orders to sign in for their shift. Place is complete chaos. Floors are dirty The man in front of me had been waiting five minutes for tea. I'd give zero stars but that's not an option. So I'll say the one star is for the music. They have good music. That's it read more

Jasmen was cordial helpful and extremely quick and efficient, calming sweet voice good food overall and wonderful experience I will be back

This isn't the most pretentious place, in fact it is very humble. But that being said the food that comes out of here tastes great. The 1/2 chicken with 2 sides, plus a whole cooked onion and a jalapeño and a drink is a steal at under $10.00, I love the juiciness of the chicken with that slight charred flavor. The charro beans are well seasoned and the rice is fluffy with a delicious flavor. We will come to this location even though. The one on Cooper is closer, much easier to get in and out of. The staff is friendly and the service is quick, the place while older is kept clean. Highly recommend. read more

I have been working in Arlington for close to ten months now, and have just recently tried this place out. I have consistently passed this place up on my way to and from work, but have never gone in for lunch due to the distance of the location from my office. However, my temptation has recently grown in the past couple of weeks. There is a gas station located across the street that I frequent, and the glorious smell of chicken is powerful enough to overpower the smell of gasoline. Today I could no longer resist and decided to drive all the way over across town to this location to test out the chicken. At first I was a little overwhelmed due to the fact that the lady who came on the drive through speaker greeted and started speaking to me in Spanish!!! EEP. As soon as I said hold on please, she switched over to English which had me relieved. The menu has only about 12-15 options to choose from, all of which are platters. There are very few things you can get a la carte. None of the platters come with a beverage, which I did not realize until after I received my order and was driving away. The options inlcude pastor platters, burrito platters, tacos of all varieties, a half charbroiled chicken etc. This is not a typical fast food Mexican joint...rather its more like a Taqueria with a drive through. I ordered the chicken quesadilla (although now I wish I had ordered the half chicken because it looked soooo delectable) and wondered why it was taking so long to come out. I soon realized that every order is cooked then and there...you don't get something which has been precooked and is roasting under heat lamps. I was unbelievably surprised when I got back to my office by the sheer size of the portions. I spent only $6 and got the most ginormous quesadilla I have ever seen. They definitely did not skimp on the chicken at all. This thing was so fat I had to eat it with a fork and knife because every time I lifted it to my mouth chicken started falling out all over the place. Along with it came a small salad of ice berg lettuce, an ample portion of sour cream, perfect picadillo with fresh jalapenos, what had to have been a half of an avacado or more worth of guacamole, and this amazingly spicy and delicious avacado based salsa. My only complaint s were that the cheese all seemed to be located on the crease of the quesadilla rather than distributed throughout (so some bites were just chicken and tortilla); which resulted in some of the chicken on the opposite end being a little dry. However, with all the fixins added on, it tasted AMAZING. The best part of all...this meal totally filled me up and I still have more than enough to take home and eat for dinner tonight or have a prepared lunch for tomorrow!!!! I will definitely be back to try the charbroiled chicken before I leave Arlington :) read more

It's clear that they either don't hire people who speak English or the issues they have is far beyond that I had the worst experience I have ever had, the food was excellent I would say the entire staff needs to be replaced and those who need to be sent back sent back... read more

I am so in love with this place!!!! Since moving to Texas from CA where there is a taco shop or el pollo loco on just about every corner I found myself craving the things I took for granted... One of those thing..charbroiled chicken! After searching the internet and finding an El pollo Loco somehwere in Dallas I came across people yelping about this place...man was it great I throughly enjoyed my meal..I ordered the 2 whole chicken meal to share with my co workers and I know this is bad but I didnt want to share I wanted to eat it all by myself... I was having a very fat girl moment that I just felt the urge to give into but sharing is caring so now I have shared ..Great place Yum Yum to my Tum Tum read more

Awesome !! The tostada is delicious! Good prices ! The creamy green sauce is the best! But the chicken is out of this world!

Great food awful customer service! Waited over 15 minutes in the drive thru and when the guy at the window was passing by collecting money I asked him for a drink. He said sure its going to cost you 4.00. I know I have to pay! Lots of attitude. I'm the one that should have the attitude, waiting so long for my food! Wont be back. Love the food but I can't deal with bad customer service! read more

Food good but bad attitudes and super stingy. Spent $25 bucks with them and asked for a cup of ice while I waited for them to bring me my food, that I ordered through the drive thru and tried to charge me $2. I told them I just spent $25 bucks with u and u won't give me some ice while I wait in my car for almost 30 minutes outside. If your white forget it they will definitely give some major attitude. read more

On the money!!!! Being from southern Arizona it's hard to impress me with Mexican food but this place rocks. Clean and fast service too. Highly recommend!!! read more

It's really hard to beat the grilled chicken. It's wonderful.

Just tried thus place for the first time and I have to admit it's really good. I had the loaded potato which was so big it could of fed a small village in a third world country. The food is fresh made to order and the meat has a great grilled taste. If you haven't tried this place please do because you will be recommending it once you do. read more

The atmosphere is seriously sterile, but I have to give them five stars because I had no idea you could get food this awesome from a restaurant in Arlington, much less a drive-thru one. The carnitas, tacos al pastor, chicken, and horchata are all incredibly tasty. The churros and chicken soup aren't spectacular, but good. It may seem a little pricey, but you get a lot of food (and quality) for your dollar. read more

I live nearby and will sometimes stop by and grab dinner. Food is definitely nothing to complain about but the service is horrible. If you have time pass by and expect a wait of 10 15 minutes. This is not one experience but it never fails I am always asked to pull up and wait. Mind you I'm ordering for 2 people. read more

Great Chicken! Could very well be the best ever! Their beans are equally incredible! The meal comes with an onion and it too is off the chain! Don't believe any of the negative reviews. I've been here many times and it was great every time! read more

Delicious food, low prices, fast service! Nothing else I could ask for. The half chicken with green sauce is my favorite!