I returned a dog ramp that my (old) dog wasn't comfortable with. The very cordial lady at Petco was…read moreextremely accommodating & understanding of why I had to make the return. One small section of the ramp didn't fit back in the box (it's like Tetris), and it wasn't a problem. THANK YOU, PETCO!!!!

I bring my chihuahua on petco few weeks ago for bathing n nails cutting the gave me my dog dead…read more Dedham petco ma neglected be careful please

Love love love the West Roxbury, MA Pet Supplies Plus!…read more Ordering online is super easy and convenient, lots of sales, and not only are deliveries are always on time but they even bring it up to my apt door on the 2nd floor whereas a lot of other deliveries get left outside on the front stairs. And the one time I had to contact the store with an issue the employee was wicked friendly and had it resolved within minutes!!! I have 2 kitties who are very happy with them too!!!

The best environment neat clean organized knowledgeable and patient…read moreEmployees Im close to your competitors but i choose you

We go there for grooming and just love Manny He does a great job every time We've gone there for…read morea long time

The owners are super-friendly and very accommodating. We primarily go there to use the self-wash,…read morewhich can be a godsend since our dog gets dirty frequently, and to use the grooming services. The store is always clean and welcoming and we're so glad they're part of our community.

Forgot to add that my molly died, idk if it was sick or not but didn't last long. Was also the only…read morefish left in that tank, all my other fish and snails are thriving though

They're very unprofessional they cut skin off my dog both inner ear tail and neck like they are…read morebutchers not groomers and not taking responsibility or apology

Thank you, Kelcie!…read more I recently had an excellent customer service experience here. A couple of days ago, I was driving out to Newton (from South Boston) on very short notice, because there was a miscommunication with the person I was going to be picking up my new kitten from, and I had to pick her up earlier than expected. The problem was, I didn't have any supplies yet (cat carrier, litter box, etc). So I quickly purchased a few items online (with in-store pickup) from the PetSmart in Newton, hoping to swing in at grab these supplies before picking up my new pet. However, the automated confirmation email from PetSmart said "if you place an order within 2 hours of closing time, your order will be ready the next day". I had placed my order at 5 pm, when PetSmart was scheduled to close at 6pm, so I was screwed. I was already on my way to Newton, and had no idea what to do if I didn't at least have a new carrier to bring the kitten home in. I called up PetSmart, explained my situation, and asked if there was anyway they could get my order ready for pickup today (and I was already 10 minutes away from the store at this point). Not only did Kelcie immediately go gather the items that I purchased, and had them ready at the front counter, but she also brought up an alternative cat-carrier that she strongly suggested I exchange for (for the same price) instead of the one that I selected online, which was too small, and my cat would grow out of it in a matter of months. She processed the exchange, and had me in and out of the store in a matter of a few minutes, and totally saved my day.

Linda Cole .. the personal dog trainer at pet smart is absolutely detailed and on point with her…read moretraining. After one visit with her ( not a lesson) just guidance and chat. Maverick knew exactly what to do.. I learned that I have the ability to navigate my dog in ways .. I have never done. Linda has extreme patience and dedication to her job. Pet smart is Very lucky to have her on there team, Thank you Lynne Ann Lorray and Maverick border collie & Lunar jack Russell chihuahua

My dog is usually pretty skittish around people. Within three days, he was jumping to greet the…read morestaff and couldn't wait to get out of my car to go to daycare. Reasonable rates for a great experience.

Can't say enough good things about the Pooped Pooch! We came to them right after I adopted my dog,…read moreTubbs, and he was a nervous mess with no training and a million other problems. Daycare was not his favorite thing but I kept having him attend, once a week to build his socialization and have an outlet without me. After going to daycare once a week for months, he finally had a switch flip and absolutely LOVES daycare. He knows on Tuesday mornings he has to get ready early and spends the entire drive there with his tail wagging excitedly. This once very anxious and unsure pup now looks forward to playing and "going to school". He is always worn out and sleeps for like 2 days straight after attending. Tubbs also has a lot of allergies and needs special attention to those medical things. They make sure he never comes even near any of his allergies and i fully trust he is getting great care. Whenever we do an overnight stay, they make sure he takes all his meds, update me on his visit and has lots of fun playing. We love the pooped pooch and are totally of the belief that everyone should be going to doggy daycare - especially them if you live in the dorchester area!!

When I made my dogs appointment for grooming I called the dedham location. Once booked, they never…read moreinformed me that the location I called doesn't do grooming and that I'd have to go to their other location in Jamaica plain. I drove 30 minutes to get to the Durham location just for them to tell me that I have to drive 30 minutes in the opposite direction. When I arrived at the correct location, the lady who I spoke to about how I wanted my dogs haircut to look seemed a bit ignorant like she knew nothing about dog haircuts. I showed her a picture of how I wanted my dog to look. They also said that they don't brush dogs teeth which is odd. Never been to a dog salon that doesn't brush the dogs teeth. We were originally told it would take 2 hours and it took almost 3 for my dog to be done. Upon picking up my dog, the lady behind the front desk told my sister and I that the groomer is new and only has under a YEAR of experience. Why wouldn't they tell me that prior to getting my dog groomed? I don't want a rookie to give my dog a botched haircut(which she did) but by this point it was too late. Also, when entering the store, it smells horrible like mildew. My dog came out, his hair choppy and the final result didn't look anything like the photo that I showed the lady( she took a picture of what I showed her so there shouldn't have been any confusion) The sweater I had him wearing was covered in fur, as if they cut his hair with the sweater on. I had to request my leash and collar back from them. Anyways, the people behind the front desk were sticking their faces in front of my dogs face so that he could lick them, letting them kiss their mouth which is honestly gross and not something I want to see. Overall, unhappy with how my dog turned out. Will not be returning.

My dog Tessa has been part of the Tails family for 6 wonderful years :) She is always well taken…read morecare of, even when she has special dietary needs and vet requirements. Tessa has friends at Tails in Boston and always comes home exhausted after playing with them all day. Their overnight staff are so kind and make sure she is comfortable, even though she is not used to sharing space with other animals at night time. We are really excited that Tails is expanding to Dedham - we just tried it out today and will be returning soon! Thank you to all of the staff, Tessa is a really lucky dog :)

Very unprofessional grooming staff. Don't book with Kelly, she pulls your dogs legs, tells them to…read morestop while rolling her eyes

do not go to kelly. she groomed my five month old puppy and made his collar that they use so they…read moredont move too tight so much so that hes been to the emergency vet and coughing for two days and on top of that is now defensive of going into his crate (which only happened after taking him to her). disgusting.

Simply the best. I read all of the reviews, they were all 5 stars and I thought this cant be…read moreaccurate. So I checked my local town Dog group on FB, asking if other folks had been here it used their services and what they thought. My post to the group received 47 responses singing the praises of Earthwise Pet. I decided to give them a try for their grooming services, our last groomer had flooded our dog Max's ears with water and he got double ear infections, he's 14 and my baby so I take things super carefully with him and won't bring him back to the other place. Anyways we recently rescued 2 terriers and they need grooming a lot more often than Max does so taking everything into consideration I decided to bring the little ones there. they went in looking like walking, barking little floor mops and came home looking like beautiful little princesses, yeah I'm a sucker. Lucy does a fantastic job grooming, just great. I've asked for both the classic terrier styling as well as a short cut for the hotter weather, we've been thrilled will both. next we brought Max he's a lab mix and only needed a brush and wash, super basic needs. He returned the King of the house that he is :) No shedding , just a beautiful glistening black coat. Since then I've brought the little ones back, alternating every other week to use the self washing station. The room setup makes the entire experience super streamlined. They set you up with a dedicated room with everything you need, fresh towels, heated blow drying unit, their water hookup is really cool. it has several selectable shampoos and conditioners all hooked up to a selector panel so you don't even need your own shampoo. The wash basin has a ramp for larger dogs to just walk in, while it also has an adjustable platform for the smaller dogs. basically you can position it at different heights so you can get the dog right at the most comfortable level and you don't have to lean way down into the basin to fish them out. It also has adjustable head leashes to keep them from trying to jump out, I'm talking about Mitzi! Pickles behaves fine but Mitzi tries to jump like it's a cliff, so having the straps there is very helpful. Mitzi has an oily skin condition so we use special shampoo on her that has to be lathered into her coat for a minimum of 10 minutes before rinsing, they seem well versed in specialty cases and before I could even share the vets instructions they were already completing my sentence, right on the ball they knew exactly what needed to be done. Oh and I nearly forgot they put cotton in the dog's ears and they have a little strap. I guess you'd call it. that goes around the dog's head and ears to keep water from getting in. so this was really important for Max given the previous experience and I haven't had any water issues with any of the three dogs being in their ears. so that's been really, really good, so that's everything that I can think of to mention about grooming. The store itself is stocked. I mean it looks like if you're looking for any type of food or toy or accessory, they've got everything you need. there's no reason to go to any other store, for anything that your dog or cat might need. The owner Mauricimo and his wife are just the most delightful people, honest to God, my father would refer to them as salt of the earth. Just wonderful, wonderful people. I cannot recommend this more than enough. I simply can't tell you how wonderful they all are, it's a wonderful store staffed by wonderful people who are providing the best service I've ever had the pleasure of dealing with. They also can answer any of your dogs dietary needs. they're certified dieticians. Check them out!!! Support Local!!!

They pay Google so that when you search for a pet groomer near you, this place comes up wherever…read moreyou are so you call them and realize how far they are, you decide to cancel the appointment, they start threatening you with stupid charges telling you they'll charge you full price for canceling. They then Threatened to charge me $25 all the while not having my payment info, for an appointment I canceled the same day! I've actually taken my dog all the way just to hate the groom job that was done. The second time I called was a year later searching for a groomer near me, I realized after that they were the same people and they were too far away so I canceled and those are the threats I got. Never again!