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    PetSmart

    2.7 (32 reviews)
    Open 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Lynette W.

    I've been taking bella to Petsmart in Westwood for the last couple of months, I'm very pleased with the service I receive. Bella is always filled with anxiety when we reach the parking lot lol. The staff is always gentle with her, trying their hardest to reassure her that she's going to be ok. I would like to give Kathleen a special thinks for for cutting Bella's hair exactly like I asked.

    Westwood Petsmart -- University Station : 271 University Avenue, Westwood      Interior

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    Photo of Deedee M.
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    7 months ago

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    10 months ago

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    11 months ago

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    2 years ago

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    7 years ago

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    10 years ago

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    7 years ago

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    6 years ago

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    8 years ago

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    6 years ago

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    Photo of T. M.
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    9 years ago

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    10 years ago

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    10 years ago

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    8 years ago

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    8 years ago

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    10 years ago

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    10 years ago

    This petsmart is great! Everyone is nice Banfield is great and the training is great! Jamie the trainer is amazing and a sweetheart!

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    9 years ago

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    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Grooming: Samantha grooms our two Pekingese, one of whom is very, very grumpy and fussy with his paws and ears.

    Mentioned in 3 reviews

    Read more highlights

    The Dog House

    The Dog House

    (24 reviews)

    This is by far my favorite place to bring my dog to get his nails done! We have been going here for…read morealmost a year. Amanda is amazing. Even though my dog is difficult, she is always welcoming. The other employees are also friendly and understanding of my dog's needs. Whenever we walk in we are kindly greeted and whoever is at the front desk will go get Amanda for us without even needing to ask! My dog is a very anxious pup, we have been kicked out and turned away from other groomers. I was bringing him to the vet for his nails for a while but it was very inconvenient with their business hours and honestly the vet even struggled with him. Amanda is confident and caring with my dog which is exactly what he needs. A million thanks to Amanda and the Dog House!

    I can't say enough good things about The Dog House. I have been bringing my puggle here for day…read morecare, overnight care, and bathing for the past 11 years, and he is always excited to go. I ask him if he wants to go play with the doggies, and he jumps up and down and races to get in the car! A couple of years ago, I added a small min pin to our menagerie and wasn't sure how he'd do with so many other dogs, but he also loves going. The staff is genuinely affectionate with the dogs. My dogs always greet the staff with wagging tails and get lots of petting and attention. Amanda does a really great job not only looking after them but with their bathing and grooming. The owner, Steven, is great, and my dogs are crazy about him.

    You Lucky Dogs - Cooper S.

    You Lucky Dogs

    (9 reviews)

    Extremely Disappointed - No Patience for Puppies or Professionalism…read more Honestly, this has been the worst daycare experience I've ever had--and I work at a vet clinic, so I'm familiar with the standards of care and behavior management expected around animals. On just my puppy's second half-day, I received a call saying he was being kicked out due to "anxiety." He's a 5-month-old puppy, still learning, and yes--he chews, like all puppies do. Instead of redirecting that behavior or giving him any sort of chance to adjust, the manager claimed he was "destroying property" by chewing the fence and decided he was not a good fit. I was told he was pacing and not playing with other dogs. But pacing doesn't necessarily mean anxiety, and he has never shown signs of anxiety in the month we've had him. In fact, during his first visit, the staff said he was sweet, well-behaved, and even called him their favorite. So which is it? It felt like a complete 180 overnight--with no attempt to work with him, redirect behaviors, or help him settle in. Puppies need time, patience, and structure--not to be written off after one or two short visits. The experience leads me to believe that the staff, especially the manager, may lack the proper training or understanding needed to support puppies still in their developmental stages. I truly hope they consider additional training in animal behavior and communication--because right now, it seems more about convenience than care.

    Very disappointed that Peter is gone, however, Katie is still there and I'm glad…read more Jax can't wait for Katie to open the door and off he goes. It's close to home and it gives Jax time to run and burn off some energy. I don't have to worry about him while he's there. I would recommend You Lucky Dog to anyone! Thank you, Joanne

    Tails - Choppy haircut, the hair on his face is extremely uneven

    Tails

    (70 reviews)

    Jamaica Plain

    When I made my dogs appointment for grooming I called the dedham location. Once booked, they never…read moreinformed me that the location I called doesn't do grooming and that I'd have to go to their other location in Jamaica plain. I drove 30 minutes to get to the Durham location just for them to tell me that I have to drive 30 minutes in the opposite direction. When I arrived at the correct location, the lady who I spoke to about how I wanted my dogs haircut to look seemed a bit ignorant like she knew nothing about dog haircuts. I showed her a picture of how I wanted my dog to look. They also said that they don't brush dogs teeth which is odd. Never been to a dog salon that doesn't brush the dogs teeth. We were originally told it would take 2 hours and it took almost 3 for my dog to be done. Upon picking up my dog, the lady behind the front desk told my sister and I that the groomer is new and only has under a YEAR of experience. Why wouldn't they tell me that prior to getting my dog groomed? I don't want a rookie to give my dog a botched haircut(which she did) but by this point it was too late. Also, when entering the store, it smells horrible like mildew. My dog came out, his hair choppy and the final result didn't look anything like the photo that I showed the lady( she took a picture of what I showed her so there shouldn't have been any confusion) The sweater I had him wearing was covered in fur, as if they cut his hair with the sweater on. I had to request my leash and collar back from them. Anyways, the people behind the front desk were sticking their faces in front of my dogs face so that he could lick them, letting them kiss their mouth which is honestly gross and not something I want to see. Overall, unhappy with how my dog turned out. Will not be returning.

    My dog Tessa has been part of the Tails family for 6 wonderful years :) She is always well taken…read morecare of, even when she has special dietary needs and vet requirements. Tessa has friends at Tails in Boston and always comes home exhausted after playing with them all day. Their overnight staff are so kind and make sure she is comfortable, even though she is not used to sharing space with other animals at night time. We are really excited that Tails is expanding to Dedham - we just tried it out today and will be returning soon! Thank you to all of the staff, Tessa is a really lucky dog :)

    PetSmart - petstore - Updated May 2026

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