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    Pet Supplies Plus West Roxbury

    4.3 (60 reviews)
    Open 9:00 am - 9:00 pm

    Services - Pet Supplies Plus West Roxbury

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Pet Supplies Plus West Roxbury Photos

    Recommended Reviews - Pet Supplies Plus West Roxbury

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    5 years ago

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    9 months ago

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    9 months ago

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    5 months ago

    Everything I was looking for was in stock when you get coupons you see a big difference in price coupons aren't that frequent though

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    8 months ago

    Nora was very helpful through the process of trying to buy things for my pets , the store is very calm and cleann!!

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    9 months ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    5 years ago

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    3 years ago

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    3 years ago

    The employee was very helpful in showing me how to work the rewards on my account. Thank you.

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    4 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    4 years ago

    Outstanding store for pets. I refer people there all the time. Products are good, great variety, staff excellent.

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    9 years ago

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    4 years ago

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    6 years ago

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    10 years ago

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    14 years ago

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    11 years ago

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    15 years ago

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    5 years ago

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    7 years ago

    Extremely helpful and friendly staff. Feels like shopping in a neighborhood corner store.

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    5 years ago

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    7 years ago

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    16 years ago

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    5 years ago

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    Page 1 of 2

    Ask the Community - Pet Supplies Plus West Roxbury

    Review Highlights - Pet Supplies Plus West Roxbury

    . Well in my own stupidity and tiredness I left the Advantage in my shopping cart when I took it to my car to unload

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    PetSmart

    PetSmart

    (29 reviews)

    Thank you, Kelcie!…read more I recently had an excellent customer service experience here. A couple of days ago, I was driving out to Newton (from South Boston) on very short notice, because there was a miscommunication with the person I was going to be picking up my new kitten from, and I had to pick her up earlier than expected. The problem was, I didn't have any supplies yet (cat carrier, litter box, etc). So I quickly purchased a few items online (with in-store pickup) from the PetSmart in Newton, hoping to swing in at grab these supplies before picking up my new pet. However, the automated confirmation email from PetSmart said "if you place an order within 2 hours of closing time, your order will be ready the next day". I had placed my order at 5 pm, when PetSmart was scheduled to close at 6pm, so I was screwed. I was already on my way to Newton, and had no idea what to do if I didn't at least have a new carrier to bring the kitten home in. I called up PetSmart, explained my situation, and asked if there was anyway they could get my order ready for pickup today (and I was already 10 minutes away from the store at this point). Not only did Kelcie immediately go gather the items that I purchased, and had them ready at the front counter, but she also brought up an alternative cat-carrier that she strongly suggested I exchange for (for the same price) instead of the one that I selected online, which was too small, and my cat would grow out of it in a matter of months. She processed the exchange, and had me in and out of the store in a matter of a few minutes, and totally saved my day.

    Linda Cole .. the personal dog trainer at pet smart is absolutely detailed and on point with her…read moretraining. After one visit with her ( not a lesson) just guidance and chat. Maverick knew exactly what to do.. I learned that I have the ability to navigate my dog in ways .. I have never done. Linda has extreme patience and dedication to her job. Pet smart is Very lucky to have her on there team, Thank you Lynne Ann Lorray and Maverick border collie & Lunar jack Russell chihuahua

    Tails - Choppy haircut, the hair on his face is extremely uneven

    Tails

    (70 reviews)

    Jamaica Plain

    When I made my dogs appointment for grooming I called the dedham location. Once booked, they never…read moreinformed me that the location I called doesn't do grooming and that I'd have to go to their other location in Jamaica plain. I drove 30 minutes to get to the Durham location just for them to tell me that I have to drive 30 minutes in the opposite direction. When I arrived at the correct location, the lady who I spoke to about how I wanted my dogs haircut to look seemed a bit ignorant like she knew nothing about dog haircuts. I showed her a picture of how I wanted my dog to look. They also said that they don't brush dogs teeth which is odd. Never been to a dog salon that doesn't brush the dogs teeth. We were originally told it would take 2 hours and it took almost 3 for my dog to be done. Upon picking up my dog, the lady behind the front desk told my sister and I that the groomer is new and only has under a YEAR of experience. Why wouldn't they tell me that prior to getting my dog groomed? I don't want a rookie to give my dog a botched haircut(which she did) but by this point it was too late. Also, when entering the store, it smells horrible like mildew. My dog came out, his hair choppy and the final result didn't look anything like the photo that I showed the lady( she took a picture of what I showed her so there shouldn't have been any confusion) The sweater I had him wearing was covered in fur, as if they cut his hair with the sweater on. I had to request my leash and collar back from them. Anyways, the people behind the front desk were sticking their faces in front of my dogs face so that he could lick them, letting them kiss their mouth which is honestly gross and not something I want to see. Overall, unhappy with how my dog turned out. Will not be returning.

    My dog Tessa has been part of the Tails family for 6 wonderful years :) She is always well taken…read morecare of, even when she has special dietary needs and vet requirements. Tessa has friends at Tails in Boston and always comes home exhausted after playing with them all day. Their overnight staff are so kind and make sure she is comfortable, even though she is not used to sharing space with other animals at night time. We are really excited that Tails is expanding to Dedham - we just tried it out today and will be returning soon! Thank you to all of the staff, Tessa is a really lucky dog :)

    Pet Supplies Plus West Roxbury - petstore - Updated May 2026

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