If you want horrible service, rude workers and mediocre service come here!! One star was honestly too kind. I have been here several times since they have been in the new location on highway 365 and each time the service had gotten worse and worse. I mainly went because I knew the owners sister Kim (Thien) who worked at the salon and she always did good on my nails. The owner of this business is extremely ugly and rude to her customers. Which makes the experience not enjoyable because she walks around gives you a smirk, eye-rolls and makes you feel uncomfortable to be there. As a paying customer I was highly dissatisfied. Well most recently this very last and FINAL time the owner who has never even spoken to me any of the other times had to do my nails because everyone else was busy. From the beginning you could tell she didn't want to do them, she didn't speak once to me, didn't offer me any wine (WHICH YOU GET COMPLEMENTARY AS A PAYING CUSTOMER) I asked to get my nails almond shaped and they looked a hot mess but I paid $50 and I gave her a $5 tip which she didn't deserve at all. That was on a Tuesday by Friday ( 3 days later) it looked like I needed a fill and 3 of my nails had broken off!! I literally picked up a glass and a plate and they popped off, it didn't hurt when they broke which meant she didn't leave the dip powder on long enough. Well I message the owners sister Kim (Thien) on Snapchat and told her what happened and I was like well can I get them redone because these nails look horrible in 3 days or can she just fix the three that came off. She told me if I wanted them redone she would charge me $40, I didn't agree with that because that would have been $95 that I have dished out for the nails and that wasn't worth it especially for how plain and basic they were. So I go back in that Sunday and the owner redoes them and she says "yeah they kept breaking because I didn't leave the powder on long enough." Which annoyed me because you knew what the problem was? Ridiculous. So I leave and two days later two nails from the other hand break off!! At this point I'm so frustrated because it's only been a week and my nails suck so I started going to Zen and had them fix them and they did a fantastic job!!!
Well this is the icing on the cake, two of my friends went to Polish nail bar on Saturday 12-29-2018 and Kim (Thien) was doing their nails and they had mentioned another friend and myself and the worker Kim (Thien) says "oh y'all are talking about that Rose girl". And they said yes we know her and Kim (Thien) proceeds to say "she came in here trying to go off on us because her nails kept breaking, I bet she kept breaking them on purpose" and how "they banned me from going there to polish nail bar" first of all why would I break my own nails off? And going in to a place of business and "going off" on workers is something I do not partake in. Every time they broke it didn't hurt because the CRAPPY owner didn't make them hard enough!! And secondly I had no idea "I was banned" I just knew I was never going back after the terrible service!! These people are disgusting and I don't see how they are still open. Wouldn't recommend my worst enemy coming to this place. Don't waste you
Below I have attached the message I sent to Kim (Thien) and you'll see how bad my nails were within only a few days. read more