Terrible, terrible customer service. Called in looking for a part and the lady who picked up had a very nasty attitude when I told her what brand my appliance was. She got snippy and short and told me "go buy it online". Maybe people would want to support local more and the towns economy wouldn't be dying so much if people would just learn basic customer service. read more

Poletski's has been my family's go to for appliances for many years. We recently bought a news fridge. Unfortunately the fridge was defective and we had to chose another. As we lost all of our food Poletski's made it right by giving us a credit to cover the cost of the lost food. Poletski's has a great section, knowledgeable staff and their new store is lovely. I highly recommend them and Poletski's will be my first choice the next time I need an appliance. read more

Service was on time. However, pay close attention to the 90 day limit on repairs. Repairman installed my gas burner backwards so now the know is incorrect. Burner doesn't light properly and gas is released and then finally lights with a whoosh. So even though it was their poor quality work it us past the 90 days so it would by my bill. Guess I will learn to live with it. Buyer beware. read more

If they want to compete with the big box stores they need to lower their price on their services . You can buy something for about 500 but by the time it's delivered and installed and the old ones taken away you're probably going to be up around $800 . That's really not the way to Garner community and local support . read more

Repair staff seems incompetent. I had them out 5 times to fix a simple gas oven, couldn't figure it out, but wouldn't warranty the item. I'll never use these guys ever again... read more

We've been purchasing our appliances at Polestskis since Sears went out of business. Recently we purchased a cooktop/oven combo and had our kitchen cabinets re-arranged to accommodate the change from wall ovens. I'm mentioning that part because Poletski's recommended a contractor and he did a fantastic job with the renovation and using old cabinets to make new ones so everything matches. We had friends over for New Years and each set of friends all shared similar experiences of Poletskis. The salespersons are excellent but the service persons is where they absolutely shine. When we call for a repair the guys that come out are always on time, friendly and knowledgeable. That doesn't even do them justice tbh. Really can't say enough on the professionalism and ease in explaining technical things to non technical people lol. 10 out of 10! read more

BEWARE! If you want customer service, Do not buy from this store! Bought a expensive front load washer "whirlpool Since I was replacing the washer that we bought from Poletski's appliances ~12 plus yrs ago we wanted to support local businesses vs's big box stores. NEVER AGAIN!!! WISHING NOW THAT WE USED COSTCO ECT. The washer is extremely Loud for my living situation as well as other factors. I have asked for a different machine that we would pay the different if any. They want a 40% stock charge to do this!!! The customer service is poor in my experience. I will donate this machine and go elsewhere. read more

Poletski's Appliance Center - Whirlpool front load washing machine - A Whirlpool front load washing machine with a digital display showing 0:22, control knob set to a specific cycle, and soap residue visible inside the drum. The machine is situated in a laundry area with a paper towel roll, some papers, and a container of cleaning wipes on top. The image captures the appliance's front view, emphasizing its control panel and drum. - Appliances & Repair Near Me - Eureka, California

Good Folks! Always good and friendly service. It is was Ready to pick up when promised!

I did everything over the phone. Working with Donovan was as good as it gets. He saved us over $250.00 and got us two great rebates for an other $200.00. In the end he helped us upgrade our order and we got a very nice washer and dryer. Call or go to Poletski's and ask for Donovan. read more

After being stuck with a broken refrigerator for almost 2 years apparently the owners of the company became aware because of reviews online and rest out to us, Replacing the refrigerator with a brand new one that works perfect.. I don't know why I took them so long we complained several times to them and their service department but they did end up making it right Even if it was 2 years later. read more

Everyone was nice and helpful! Pricing was fair and market price. Good selection and they can always order something you want.

Last year Poletski's sold me a "new" oven for a rental property. A few months later PG&E figured out that the oven had been dropped before it was sold and it was leaking gas into my tenants home where there were young children living, endangering their health and causing extremely high utility bills. This past week I bought a washing machine for my house. The first two loads of laundry the machine got completely out of balance and stopped mid cycle, leaving my laundry soapy and sopping wet. I asked poletskis if I could exchange it for a higher end model and they said I could but I would have to pay a 40% "restocking fee" for the washer. That was the final straw, from now on I will be buying my fridges from Costco and Home Depot. Or one of the other local stores if I'm desperate and need an appliance the same day. read more

Thankful for Norman, he actually listened to me! My newly less than a year old speed queen combo was purchased and the dryer is faulty. He acknowledged my complaints he validated my feelings and I felt like we both were able to come up with a plan to fix the dryer without brushing me off or wasting our time! Your appreciated and valued ! Christina Northrup Curry RN read more

There shady read your receipt before you leave. Make sure it says exactly what your suppose to be getting. Because what Jeff promises you and what you get are two different things. Also if they give you a delivery time believe it will be at the end of the four hour window. Good luck shopping there and pay attention. read more

Had a great experience purchasing a washer and dryer from Poletski's. We used their 'text me' feature to inquire about price efficient options, and they sent us a quote that was perfectly in our budget. Showed up to the store, walked in, and asked them to point us to the washer/dryer we discussed. They gave us some helpful advice and we left having bought exactly what we needed right at the budget we had. They never tried to upsell or anything, and set up an appointment for delivery and installation in just two days. The delivery and installation went extremely smoothly - they were on time, very quick and professional, and installed everything very well. It's so nice to have laundry, and it was so inexpensive, efficient, and friendly to deal with the folks at Poletski's. read more

The office staff gets things wrong, leading to misunderstandings with customers. They told us the technician would bring out a part, but he had to come out first to determine the part. It took weeks for our parts to arrive, then they kept calling the technician when he was finally able to come here and install it. The office staff is rude in doing that. We sat for at least 5 minutes with our refrigerator buzzing loudly because he had to be on the phone with the office staff about another customer. I do not recommend Poletski's but we are a captive audience here in Humboldt County read more

We always shop locally if possible. So avoiding the "Big-Box" stores we drove to Poletski's. We were looking for a stacked washer-dryer system for our new home. They displayed a very limited number of possible selections in the showroom. We were shown a few more models online and we ordered an available LG system. We received lots of promises about delivery dates. First estimate was two weeks for delivery. We ordered the set and paid extra for propane conversion, paid for delivery and paid for installation in our new home. Lots of delays and excuses when we call but after over three months of taking our clothing to a laundromat (for the first time in 30 years) we were notified that our machines were in. Delivery takes a long time but a couple of nice guys bring the machines out, put them in place and hook up the washer. What about the dryer? Well there's no gas fitting and no exhaust set up to allow the machines to be recessed into their niche. So for another 2-3 weeks we are washing at home and drying our clothes on chairs, tables and improvised clothes lines. More time goes by, we get our builders to install the gas fittings (that we bought) but yet another "kit" is necessary to exhaust the dryer on the correct side to get the hot-wet exhaust outside the house. We order this kit, also at our expense and wait. More time goes by. We get called today and informed that we need to drive to Eureka to pick up the kit, and that Poletskis believe that they have done their "installation " and we will need to pay yet another installation fee if we want them to install the dryer exhaust. So here's the scorecard: 1) Poor selection in the showroom 2) Above market prices 3) Any preparation kit to make the machines functional are extra 4) Poor communion about delivery and installation dates 5) Incomplete installation and excessive charging for required services We are truly dissatisfied and disappointed with the company's lack of commitment to its customers. In this day and age the only thing that a local appliance business can offer is personal service to facilitate their customers getting their appliances installed and working and getting on with their lives. I have to give Poletskis a "fail" on this, the most important part of their business model. read more

Great sales experience...honest explanation of the machines I was looking at. Delivery and set up crew is the best! Really cares to get it right and just the way you want it. read more

Having moved to the area recently we were in need of an appliance. We had already visited Poletski's website based off of our realtors recommendation and found the appliance we wanted. Unfortunately, Poletski's doesn't regularly carry the type of appliance we wanted, nor do they service them without an additional purchased warranty plan. No matter, we want to give our business to local businesses and we're willing to order it or at least give Poletski's the opportunity to see if they could get the appliance. The sales woman took down our name, phone number and email (she was very polite and courteous), and let us know she would call her Nevada partners the next day and let us know the timing on the appliance. Unfortunately she never emailed or called and we waited 2 weeks before finally going to another company to order the appliance we wanted. So if you're looking for an appliance from this business, you may need to follow up and drive the actions/timelines yourself. read more

7-30-2022 Poletski's was not able to get the needed part for my existing washing machine, so they replaced the entire washing machine. Thank you very much! Judy Burnsides read more

The repair man took 2 seconds to look at it and said it was too old to fixed and charged me $100 even after I said i would buy a new one from Poleski's. He also told me there was no outlet in the back for the new one to be plugged in. So, I called an electrician and when they came they said there was one. They did not charge me (Duncan Electrical- love them!) read more

Poletski's has a service contract for all of our appliances. Anytime something breaks down, the schedule the repairs right away. The service people are clean, polite, efficient and competent. We're in good hands! read more

Made the mistake a while back and bought from Sears to save a few dollars. Since then bought a stove from these folks. Bottom line is these folks have been here years, been loyal to the community and deserve our loyalty in return. Big box stores like Sears come and go leaving customers to fend for themselves. read more

A big shout out to Poketski's & especially Ross. I bought a new w/d from their sister store, Eel Valley Appliance, 10/15/2022. On 2/3/2023 the washer stopped. After a couple of service calls & a new part, it turned out to be the motor. I wasn't willing to accept a new motor in a 3 month old washer. After a short call to Ross, service manager, & a visit to the Eureka store, I had a new w/d delivered on 2/17/2023. This is true customer service!! read more

Toxic business practices. Demand we pay for a fridge fix that their repair guy had recently failed to fix and we had already paid for. A fridge we had bought from them. All they care about is ripping off the customer as much as they can. Go to Costco or Verns. Stay away from Poletskis. Once they make the sale, they care not for their customers, only profit, read more

Update: After the above review I was contacted by George and I was taken care of ASAP. Stove fixed. Happy Customer. Thank you for the follow up. read more

Easily purchased a replacement dishwasher for my rental property in Eureka while living out of the area. The service coordinator was really helpful by making suggestions for models based on my needs and quickly got the dishwasher scheduled for installation within a week. Removal of old dishwasher was a small fee. My tenants were very pleased with the technician that performed the installation. read more

Wish I could leave zero stars. We purchased a GE range from Poletskis in July and it took almost a month for them to deliver it. Since the day it was "installed", it's been nothing but problems. It didn't work properly from day one. First it was the cooling fan. It sounded like a 747 jet liner. Not remotely acceptable. A service technician came out to replace the fan and then the unit started to shut down when turned on and generated an error code. Another visit from the technician revealed that the rpm's of the new fan were not within tolerances. So we waited and waited and waited for the third fan to arrive and finally they came back to install and clear the code. Brought the wrong parts AGAIN and now it will be a few more weeks until we can get more repairs. Again, we purchased in July and it is now late October and our brand new range has never worked properly. I've been cooking meals outside, in the darkness, cold and rain on a camp stove for three months. Poletskis has never offered a new unit or, god forbid a gift card to a restaurant as a gesture of goodwill. I don't have high hopes for the longevity of this unit. I can only assume that they do not value their customers and that their reputation is worth less than 1000$. No wonder Costco is putting mom and pops out of business. They would have made this right same day, no questions asked. read more

IMHO, Poletski's does not deserve the bad raps (or rep) it has been given in these reviews. What I'm reading are many extenuating circumstances and all skewed from a dissatisfied viewpoint. I suppose that's what reviews are for but, unfortunately people are more inclined to write about a REALLY bad experience then his or hers satisfactory one. So I'm skewing my review to an overly-positive one as compensation to say I LOVED my dealings with them especially "Poletski's Ding & Dent" appliances. We bought oven then a fridge and they work great! We got incredible deals and installation was fast, efficient and friendly. That's right... I LOVE Poletski's so don't let a few sour grapes deter you from finding your brand new, perfect (or slightly imperfect to one that is majorly bruised) appliance cuz these guys are WONDERFUL! As an added note, I've had NOTHING but bad experience with Sears and their crappy Kenmore products. To that choice I say, "Don't do it - just st say no!" If you buy Kenmore you get less so just don't. read more

We bought a brand new washing machine at Poletski's and it immediately was "unbalanced" literally jumping off the floor during the spin cycle. (We had bought this washer per their recommendation due to needing a commercial grade as we do a lot of laundry with 4 kids.) we had the first guy come out and "fix it" 3 times and start filing paperwork with Maytag to start a paper trail as he put it, because we had a full warranty on this washer. Next time it stopped working, they sent another gentleman "to get a new set of eyes on it", which stopped the paper trail with Maytag, we found out later. He came out a couple times. We keep being told to let some time go by to see if the problem is fixed.... Until the next time it breaks. We have had a Poletski's fix it guy here at least 8-9 times and now they say our year warranty is up and they'll have to talk to Maytag to see if THEY will replace the part that it needs now. Ha! We are waiting to see if Poletski's will do the right thing and replace the lemon washer THEY sold us, while we haven't had a working washer for a month! This washer NEVER worked right from the start. I have videos of it literally jumping off the ground, wires have dangled from the underside TWICE, it locks in the middle of a cycle with laundry inside filled with water.. We went to a small business so we could support local and it's gotten us NOWHERE so far. read more

Lame service, communication and evaluation of charges.

Wow. Just wow. Apparently they own Eel Valley appliance. So after Tim left a mess in my kitchen following a service repair on my microwave I let him know my displeasure and received a strange message back, something about "being careful"??? Anyways my service contractor contacted Eel Valley. The long morning I waited & waited I finally got a call from guess who? I was made to explain the situation of why I didn't want Poletski's and it was humiliating. The smug announcement was over the top as Tim informed me that Eel Valley was Poletski's "sister store" and no one was available but himself. What a nightmare after already waiting a week and spending hours on the phone! Ten million thumbs down!!! read more

Recently the washing machine in our tenants rental stopped working. Poletski's came out the very next day and assessed the situation. It was a part they said we could buy ourselves online and easily install ourselves which we did. After installation the washer still didn't work quite right so they came out again the very next day, give us a quote for repairs and said they also had new and refurbished washers in stock and ready to install. Feel like they are very prompt and honest and glad they're in our community read more

I am new to Yelp and am sad and disappointed to see such negative reviews for Poletski's Appliance Center. I have sought Poletski's help many times and have honestly been THRILLED at the service they provided. They truly went above and beyond for us with pretty much every problem that's ever come up with our kitchen appliances. A family friend first recommended them to us and he also raved about how great Poletski's has been for his whole extended family. I wish I could somehow give them more than 5-stars. Yelp: how about a 6-star option that you can only use once a month? Poletski's Appliance Center = 6 Stars read more

NORM the service man is awesome, friendly, smart and just a life savor. Really appreciate his knowledge and good work ethics and I hope Poletski's does too. He navigated both my fridge sensors and got the propane gas converted from the natural gas. NOTE to all most assume you are on NATURAL GAS so make it clear when buying and getting service that you specify PROPANE GAS. read more

This is literally my first ever 1 start review because you really have to fuck up for me to take time out of my life to write this. STAY AWAY AT ALL COSTS. All of these shitty reviews are for obvious reasons. This place sold me a brand new Samsung washer machine that doesn't function properly (the soap and bleach dispenser are broken) also upon installing it 3 months ago, the delivery guy broke the lid of the washer. And they still have not come by to fix it. The owner is an actual CUCK and that's why he doesn't have the balls to make anything right with all of these complaints. I asked if I can return the machine for 75% of what I paid for it and they still won't take it back. LOL I would literally rather give my money to Jeff Bezos before coming back to these crooks. read more

We purchased a refrigerator, paid with credit card. The salesman seemed great. Good service. I got home and the salesman called and told me the price of the refrigerator had gone up. I don't see that as reasonable. I canceled the order and, at his suggestion, ordered the same fridge for less at Sears. I saved over $200. I had planned to buy a stove and dishwasher from them, but I will not. From now on, I will look at Sears, Home Depot, or another place, not Poletski's. read more

Everything on my fiancée and my washer and dryer....they didn't take long to get it to us and it was awesome customer service ....but to have it start leaking alllllll over during the spin cycle and make terrible noises I'm absolutely over the entire business we spent 3000 dollars and this happens 3 years later out of the blue???? What kind of service is that...selling appliances the break after only 3 years????? I'm so aggravated and unpleased with the quality of product when a washer should be use often and not break down and ruin the floor...I'll update ASAP if they even fix it read more

I have never been so angry or disappointed in a Humboldt County business as I am now with the gouging by Poletski appliances service department. The lights in our refrigerator started blinking so we paid the $100+ to have a service man check it out. He told us the company would not allow him to give us the part number of the circuit board that needed to be replaced. Now I know why. He left an estimate for $458 to fix the problem. It took less than five minutes to snap the light module off with a flat head screwdriver, two wire clips had to be popped off. The replacement, that we were quoted at $250 was $29.59 online. The replacement took less than five minutes including removing the food and replacing it. I have done business with Poletski's since they were a small local business. I won't again. It is ok to make a profit, but charging ten times what you pay for a part is obscene. Charing $200 for a ten minute service call is just gouging your customers. As I tell newcomers, Humboldt is a small town with a long memory. Please go back to serving your customers and not yourselves at our expense. read more

I furnished my entire kitchen with appliances from Poletski's $10k Worth and had problem after problem. Our first refrigerator came dropped on its side and dented and had to be replaced then our microwave came having been dropped and dented and the $2500 stove never worked properly took over four months and three service calls to finally get it working. Then after it working properly I learned I had been sold NOT a Dutch double oven just an oven with a separator which is only good for if broiling so basically I have an entire oven rack size part that I have to either leave to the side or remove every single time I want to cook something Needless to say it was one disaster after another I was offered no compensation through Poletskis or Samsung and when I spoke to Poletskis about how there are carrying products from a company who could care less about customer service they were courteous enough to call and speak with me about it and said they would try to do something to make it right but really all they did was blow smoke up my ass & never followed through. I will never ever purchase another product from them nor would I ever suggest someone to go to them or purchase from Samsung who's products I bought read more