I have had to deal with them twice now and both times they have taken over a month to order and install an appliance (a cooktop in 2008 and now a dishwasher). They were supposed to install the dishwasher today by noon but when I hadn't heard from them by 11:30 I called. They told me the unit had arrived damaged and they had to get another replacement, they had no time frame on how long this would take and hadn't even bothered to let us know. My partner had to take half the day off work to make sure someone was home when they came and they were just not going to show or explain why and what was happening. One mistake I can understand but both times dealing with them and having issues like this is not the sign of good business practice. read more

It's been awhile since anyone left a Poletski's Appliance business review on Yelp, so here's a very positive one from late 2023! --First, we've been very loyal and satisfied Poletski's customers for many years--having bought refrigerators and washing machines that have served us well and having always had excellent customer service. A recent purchase experience, which initially was disappointing, turned into yet another very positive Poletski's customer service experience. Here's the story..... My partner and I just bought a used Kenmore brand electric dryer from their "Scratch & Dent" store annex. The price and warranty were/are really good and the dryer looks practically new. Several conversations with Ryan--the sales rep--were very helpful. He was knowledgeable and answered my many questions. Unfortunately, when it came time to hook the dryer up, we discovered there was no cord included. A call to the store confirmed that this is standard operating procedure for liability reasons, and we would need to buy a new cord to connect the dryer. We live 2 hours away, so this was a real inconvenience. I spoke with Ryan, who was sympathetic to my frustration, and he said he'd have Ross--the boss!!--call me. I didn't expect to hear from Ross, but sure enough, the next day Ross called me. He was extremely decent! He refunded the price of the electric cord and was a real pleasure to deal with--very nice, great sense of humor, old fashioned integrity, and committed to excellent customer service. My partner and I will continue to make Poletski's our Number 1 stop for buying all major home appliances. They're locally-owned (an increasing rarity these days). They prioritize integrity and customer service, in our experience. Their sales representatives are knowledgeable and helpful--thank you, Ryan! And they've got a great manager at the helm--Ross! Thank you, Poletski's! We're long-time loyal customers! read more

I just want to say here that there is a law against changing the price of an item after the sale has been made. That is an old con called a "bait and switch" and it's definitely illegal. Whatever price an item is marked at, or they verbally give you, once the sale is agreed upon, they can't change it, even if you haven't paid yet. If an item price is marked, once you ask to buy it at that price, they can't say "You can buy it, but it's mis-marked, it's really x dollars more." Nope, that's their problem, not the consumer's. However, by the same token, you can't switch out the sticker price of a marked item for less, that is a form of shop-lifting theft, and these days, many stores have cameras. Everyone has to play by the rules. read more

3 days to come out out and check a broken fridge, and then leave within 20 minutes saying it will be another 5 days to check with the property manager to see if they want it fixed and to get the parts delivered. Could they not have just asked before? And what appliance repair company doesn't have parts on hand? read more

There a little shady, make sure that everything you talk to Jeff about getting is actually on your receipt (like installation lines). Also if you are having something delivered plan on it being closer to the end of the 4 hour window than the beginning. Make sure they take everything there suppose to haul away. read more

First, this is not the actual Yelp site for Poletski's Appliance Center. Go to that site for their actual info. Second: As this site seems to be only for complainers, here is my very positive review following our extensive experience with purchase, installation and service from Poletski's Appliance Center. I highly recommend Poletski's Appliance Center, both for the selection and value of the appliances that they offer and for their installation and follow-on service. We bought four new appliances with the assistance of a knowledgable and helpful salesperson who spent hours with us helping to make the right choices for our requirements. The financing of the purchase was very advantageous for us. Then they stored our selected appliances for several months while we got things ready for the installations. The installation crew was timely, professional and courteous. Following installation we discovered a problem with one of the appliances and the General Manager got personally involved to assure that their solution would satisfy our needs and expectations. We are very happy with all of our new appliances, with the value of our purchase, and with their customer-focused process from start to finish. Thank you to the team at Poletski's Appliance Center! read more