I would not recommend this company to anyone who is rebuilding/upgrading a classic car. I purchased a kit specifically for my vehicle. None of the brackets fit, I had to make custom shims, the ebrake cables were not compatable to the vehicle, so I had to try to make additional brackets. After installing, I blew seals in the brakes and the Hydroboost unit. Come to find out these units are rebuilt units, and cheap chinese seals are used. When I contacted POL, they wanted videos of the leaks to prove it. When I mentioned I am local, and could bring in the units so they could see the leaks first hand, they said no, just send videos. And then told me since I was out of warranty(due to the pandemic) they could not help me. I went down the road to a more reputable business, and paid the few extra dollars, and replaced everything I bought from POL. Never again will I make the mistake of buying from them. You would think safety critical items such as brakes would be made to be safe, not save a buck. But its obvious where this business agenda is, profit over customer. read more

Ordered suspension parts from western chassis. I found out when I received my invoice It was POL. At this point I should have canceled the order right then. I place an order back in 2020 for $6,000 worth of suspension that I finally received 3 months later. one of the parts was incorrect they wouldn't reply to emails and every time I called I was put on hold until I finally hung up. Two days after I placed this most recent order with Western Chassis I received a call stating one of the parts I ordered was out of stock they offered a slightly different part that would work. I agreed and I was told they would go ahead and ship. Three weeks later after receiving no parts a I was told there was another part that was on backorder. I asked if they could just ship the back ordered part when they became available, they agreed and shipped the parts they had. Parts where shipped FedEx when I was supposed to receive my parts by the tracking number they never where delivered. On the following Monday FedEx showed up with one box and there where supposed to be three. I called POL and they stated all parts where delivered. Then I was asked to contact FedEx and open a case, so I did. That was a mistake! Now they say there is nothing they can do because I opened the case with FedEx not them. I even sent them video from my parking lot cameras at the time they said parts where delivered and no FedEx truck. Now this is mostly FedEx's fault and they are useless! Always have trouble with them. Western Chassis (POL) could care less that I didn't receive my parts and I'm out over $500.00. After all they picked Fedex to ship with and cost me $127.00 for shipping on something I never received. If you like bad customer service and gambling on wether you will receive your order then this is the place to do business with because they got there money and could careless! read more

I have since spoken to JC, the general manager. He did send a prepaid return label. He did not, at least yet, say that I will get a full refund. He did say he us an expert and that I have an odd frame. He sent me pictures of two frames from a restoration website. The picture that he said shows a "normal" frame has none of the components shown in POLs website diagrams... and this is a3/4 ton in the picture with dual rear wheels!! Expert!! He also said he didn't think my yelp review was fair. I did say I will update once he follows through. Update.... I have been in contact with Jim Genty at performance on line. He finally agreed that their listing is incorrect and they are fixing it. I got a full refund including shipping and an apology. The original customer service was very bad but Jim came through and fixed things. read more

I would have gone with 5 stars but having to wait on hold for over 45 minutes to speak to a real person on 2 different occasions ruined that. However, once I got to speak to someone I was given good customer service, had all of my questions answered and was offered to place the order right over the phone. One and 1/2 days later I received my Chevelle's intermediate steering shaft. It was easy to assemble and install and all the parts were high quality. I am looking forward to my next purchase form POL. read more

Thanks for reaching out. Please start by sending us a caliper to replace the defective one in our kit. Additionally. We called in and emailed in about this defective caliper And yet when the caliper arrived we received a phone call from someone in your department that was not the friendliest explaining that they were just going to throw it away or send it back to us because there was not proper documentation with it even though we had called emailed and submitted documentation in the box. Please reach out to the folks in your department and let them know that they catch a lot more flies with honey than they will with salt read more

this company is garbage!!!!! they will steal your money for parts. they make you feel like you ordered the incorrect part(s), but they screwed up the order and make the customer pay for it. read more

Shorted product. The product recieved is crap. Put of spec does not fit without lots of modification. Won't return funds. Stay away from these people read more

I came to look for a master's cylinder brake pump and I got the best service ever from Fred And I'll be back to buy more parts

Started working on my Chevelle and looked up a place close to me that sells great parts and are knowledgeable on what really fits my car. Customer service has always been great every time I order and pick up my parts when they arrive. I recommend this place. read more

I see several negative posts on here so I will comment, I made an order for rear leafs, shocks and cal tracs for my 64 nova, the sales rep was knowledgeable and professional. I will do a followup when parts are received, so far so good. read more

Stay away from this business..... I placed a pre-paid order for will call to pick up at POL. I was informed all parts were available with the exception of a rag joint for my steering. These were time sensitive parts and was told the rag joint would be available in one week. One week passed and was told they did not know when the rag joint would be available and a power steering pitman arm that was supposedly available when the order was placed was not in stock. I cancelled my order and 2 days later the charge for my parts was posted to my credit card account. I called a the counter person said the charge would be reversed in 3 to 4 business days. Fast forward to two weeks later, I now have to dispute the credit card charge that was NOT reversed. Highly disappointed read more

Awesome group of guys! every time I need something POL is there! and if they don't have it they direct me to the right place.

I orderd a brake master cylinder for a 78 c10 21 of juli. 6 weeks after i get a email that my order is sent out. A get a tracking number the is from Ca to Houston but i live in sweden. I email the company asking if i got the wrong tracking number, i got a reply that they will look in to it, and the next Day i get an other email that it will have to wait 6-8 more weeks. And I than ask if i will get a new order id, mine says that it is completed, and I get no answer.. i just hope that my parts will be sent out soon. And that i havent got screwd over . read more

Horrible,Horrible,Horrible experience with this business. Ordered a drum booster for a buick Riviera 1963 online on 03/14/2023. No shipping information provided nor shipping date. 18 days later I tried calling them after 1 hour and 20 minutes of wait time. The representative says oh the part that you paid for, yes paid for because their QUICK to take my money is not available right now. So that means that if I didnt take the initiative to call I would still be waiting to hear from them. then he proceeded to suggest another part which according to him it will fit my car perfect. Again after 10 more days the part finally arrives ONLY TO BE THE WRONG PART... I have made so many attempts to call so I can get my money back and purchase this part somewhere else but i keep getting the run around. your employees keep passing on the buckett. This business needs to seriously take a close look at their business practice and customer service.Today is 4/13/2023 and issue not resolved yet... order number ****** read more

I buy parts here for a lot of my trucks guy there sold me the wrongs parts two times back to back there return policy is 30 days that's what he said I don't live down the road so they would not return them I didn't want my money back just store credit and they would not do it considering read more

Discusting terrible customer support. I waited online for 10 minutes in the prompt and it kept saying i was first in line. Don't give this place any of your money. Many other terrible stories from friends about this place read more

Should have read the other reviews before ordering. Ordered some ball joints. 4 days later, still not shipped. Sent an email asking when they would be shipped, no reply. Called and was told they had to wait for them because they weren't in stock, and the website does not keep track of whats currently in inventory. Was told they just received the parts today, but would still take at least 4-5 for them to bother getting them shipped out. Cancelled order and was told would be 4-5 to get my money back. read more

Ordered a pair of mufflers from this company , needless to say i waited a month and never received them. Several reps gave me different answers but never resolved. I finally cancelled still no apology. I'll never patronize ever again in life. Steer clear of these folks! read more

Ordered a $1800+ disk brake conversion kit, payed for over one month ago, they only shipped half the parts. When i called about the rest of the parts they informed me they would contact their warehouse, they called me back saying they dont have my parts in the warehouse and have no idea when they will be getting them. Paid for 8/18/20 and its already 9/24/20. This is costing me money and ruining plans i had made. read more

After waiting 6 weeks for a steering column, they sent me the WRONG one, TWICE. Then would NOT send me the return label for the 2nd one. After 8 emails requesting the return label, I'm now being ignored. I called their phone number but it looks like they screen their calls. I was #1 in the "Q" for over 30 minutes and never answered. DO NOT Trust this company! read more

Terrible experience with this company. Was told 5 times my order was being shipped over the last 5 and half weeks, yesterday Mike guaranteed me as soon as we hung up he was going to go put the one part they did have on the conveyor to be shipped, and the other part would be about a week until it came back in stock. Today I find out that not only did Mike not do what he promised but the other part that I ordered doesn't even really exist! What is it doing on your website then?!? Why did it take 3 emails, 5 phone calls, and i don't know how many of your employees to figure this out?!? Its great that all the customer service reps are extremely pleasant but they just lie to customers about when orders will be shipped. There are many such complaints through bizrate surveys. Things happen but lying to customers is deplorable. read more

I ordered a brake booster and master cylinder for my Chevelle on August 30th. 3 weeks later and nothing. I emailed them twice and it took them over a week to get back saying they wouldn't be shipped for another 3 weeks. I told them to cancel my order and refund me. A month later have not received any refund. Horrible company, buy from some place else!! read more

I have had the same experience as a previous review regarding the fitment of a gas tank. Somehow I have a strange truck that is the only one that the tank dosent fit. I spent over a week sending endless photos only to experience absolutely no response from the vendor.$522 and I have parts that don't fit together or fit the intended installation. Incendenatally, I contacted the vendor prior to purchase to verify fitment to my truck and their response was "this tank will fit your truck". As stated by a previous review, pay the extra money and buy from a more reputable vendor. read more

Got my order wrong. Missing a part i ordered. Had to reorder and pay additional shipping. There won't be repeat business.

My experience shopping with performance online was satisfactory. Good customer service. Good products

Called and talked to Fred, he was quick to get the information i needed and even went to warehouse to check the parts then called me back within a few minutes with the parts i requested , without even asking he was able to ship the same day great customer service. read more

I bought a 2" drop spindle kit for my 73 Formula Firebird from their eBay store, kit #CBKD7078 - Complete 2" Drop Spindle Front Disc Brake Conversion Kit. So many things wrong with this kit that's not disclosed or unknown by them. First off they sent the wrong rotors, I ordered the drilled and slotted ones, got the plain Jane. Then the fire wall seal for the booster didn't even come close to fitting, way to long. Was told to cut it down to fit. Unfortunately cutting it down didn't work, will most likely end up leaking if I leave it like they suggested. Proportioning valve bracket is wrong as well. I will need to provide my own extension to reach existing rear brake line. Booster push rod clevis that comes in the kit is nowhere close to right. They sent a second that will not fit either. Even after I sent a Pontiac assembly pic of what's needed. Also sent a pic of the old booster push rod and brake peddle assembly. The whole time Rick kept telling me this kit was specifically engineered for my car, insinuating that I was the idiot or there was something wrong with my formula. Push rod and clevis is still not resolved, probably have to make my own since it's sooo complicated.... Stock rotor cover will not fit new spindles either. This is not disclosed in kit discription. Had to leave them off for now after they already been restored. Bummer part of the whole thing is I won't get to drive it for another 8-10 months so I won't know the full extent of this crappy fitment and possibly crappy function. Lastly they ask to contact them before leaving a bad review, left several messages through eBay, never once got a reply. I had to call direct. Talk to 2-3 people before talking with rick. Everytime I called and was told that I would get a call back with some answers the next day. 2-3 days would go by with no call. Would have to call back and explain all over again to someone else. Ridiculous to say the least.. I spoke with Rick the last half dozen time with basically the same results. Lack of truly understanding or caring about the costumers issues. You really do need to look at the design of the booster seal and pushrod clevis or disclose that mods will need to be made. I will have to say the parts look really nice, but I'm looking for function AND form not just form. I really hate leaving bad reviews but you left no choice in my eyes. read more

Lousy customer service, which is costing me cash by not being able to make it to Barrett Jackson this month. Be aware every positive review of this dumpster fire of a business is from California, where the business is located. I spent $4k on parts for a 1961 GMC, and with some parts not shipped, I called to find out where they were. First contact was alright, but never heard back on when my order would be in. Called again this morning, and was hung up on by their awesome sales staff. I called Ididit, and my steering column was ordered 10 DAYS AFTER MY ORDER WAS PROCESSED. NOT ORDERED, PROCESSED. Now JC is discrediting Ididit to make his people appear more competent than they are. Purchase here, flush your money! read more

I order a steering kit April 12 2021 was assured I would have it the first week of May, it now June 23rd, I have called 7 times about order status, I have been given the run around every time, "I will have someone call you back" 'All your parts are ready to ship except the rack" I will send you an email with that information" and my favorite let me put you on hold. This is the worst company I have had the displeasure of dealing with in years. Pathetic read more

So far this has been a great experience. We have been in the market for a disc brake conversion for our 1950 Merc... I tend to ask a lot of questions and JC gladly answered all of them in a very timely manner. When I tried to place my order on line, I got a message to check in with an operator because the shipping couldn't be calculated.. Again, I emailed JC and he called me personally to take care of it! I will check back in after the parts arrive to finalize my 5 star rating. Thanks JC- I very much appreciate your help! read more

Update: I am going to give them 3 stars for now since after posting my review I was contacted by JC, their general manager and he got me my refund. I can't in good conscience change it to 5 since it did take 2 months to get our refund. We will use performance online in the future and see how things go. I am hoping I can update to 5 stars in the future. I would like to see that the lower management is given more leeway to handle things immediately with their customers. I forwarded all communications to JC so he could see where the breakdown occurred and hopefully rectify it for the future.It should not take 2 months to get a refund. I appreciate the swift action JC took in getting a check to us, and it is because of him that we will continue to buy parts for our business from Performance Online. I will update again in the future after we have made some additional purchases. read more

Fast shipping needed a 67-72 rear end conversion trac bar kit talked to Fred ext.820 I believe it was and he did a great job with customer service and getting my part shipped asap came with everything I needed .definitely would recommend and will be back for more parts thank you pol. read more

I've bought three items from POL/Western Chassis over the past year. Two items shipped promptly and one was back ordered for five weeks. I did have a fit problem with that last item, a sway bar However, after exchanging a few e-mails with JC, he shipped me a new one the next day, and will pay for return freight. I'd give the company 5 stars if not for charging me immediately for the back-ordered item. read more

I would have gone with 5 stars but having to wait on hold for over 45 minutes to speak to a real person on 2 different occasions ruined that. However, once I got to speak to someone I was given good customer service, had all of my questions answered and was offered to place the order right over the phone. One and 1/2 days later I received my Chevelle's intermediate steering shaft. It was easy to assemble and install and all the parts were high quality. I am looking forward to my next purchase form POL. read more

there stuff is junk I waited on hold for 1 hour just to be cut off. I bought a power rack for a 1958 gmc truck. There machining sucks there welding sucks. Why would you take a shaft turn it down then thread it to make it weaker. the ball joints are smaller then my lawn mower has. then the carter pin is no where the bolt lands there spacer for the lower steering bearing is sloppy as hell. and no help read more

Slow customer service, items say they're in stock but aren't. be prepared to wait weeks for 'in stock' items.

My dad ordered a brake conversion kit back in March 2021 that includes about a dozen parts. It took several weeks to receive the first shipment and a few more weeks to receive a few more shipments without any tracking information being provided. I think they do this so the customer has no record to reference when orders aren't received. He then received an email that his order was complete. It was not. He only received about half the order. He called to discuss and was told a manager would get back to him, which never happened. He was reached by email later asking what parts were missing after which he responded with a complete list. Responses eventually stopped being returned. He has had to now order parts from a different retailer so that he can finish his project. Do not order any parts from this company. I would assume a company would want to defend themselves and prove that an order shipped and do what is needed to locate it but this company has no interest in doing that. If the order shipped but was lost, I myself would want to make sure that my companies reputation is not damaged and contact the shipping company for answers. If they want to talk, He is happy to discuss. read more

This is by far the worst auto parts store I have ever dealt with. I have been trying to get a order status for the last two weeks. Every time I speak with someone they tell me they just received the parts in the warehouse. And somehow it's always going to be shipped out the next day. But then when I check again three or four days later, once again the part just got in stock and in their inventory and they're going to ship it out the next day. This has gone on for three weeks. Don't waste your time or money with this company, they are awful! read more

Shopper beware. Better inventory and service from other companies. Parts are foreign junk so expect to wait.

I ordered the shock relocation kit. No where did it state that the kit or the vehicle would need to be modified. The add actually said complete bolt on. But it isn't, holes would have to be drilled and tapped. I contacted POL and like every one else has said, send us pics of this and that, which I did. They then Said to send it back, but at my cost, which is $81 dollars. Plus they are going to charge me a restocking fee of 10 to 20%. I've called them and explained to them several times that it's not fair to charge me for something that they should have let me know before hand. BOTTOM LINE, THEY DONT CARE!!! BUYER BEWARE!!!!! Save yourself money and quality, buy from year one or a better company, I know I will from now on! read more