Great customer service. Cesar was wonderful nothing short of…read moreamazing. Atmosphere cool I love coming to this place.

I would not recommend ordering from them, they will give you wrong part numbers, and wrong parts…read more Then when you try and return them they charge you for shipping and handling, and don't care about the customer.

Came in for a pair of windshield wipers and Isaiah assisted me installing them…read more As a Combat veteran thank you Isaiah for helping me. Jose

A lady named Johana D (at least that's what her name tag said) "helped" me…read more She was rude from the beginning and it was only 10:25 AM on a Tuesday. If you hate your job, why do you work here? It's puzzling. First, she looked annoyed that she had to test my battery. Then she told me to go wait and "pop my hood while I'm waiting" while she helps another lady in line behind me. My hood was already open, ready for my battery to be tested. Then she tests my battery and says "it's bad." Literally TWO WORDS. Nothing else. And as I asked her for advice she hands me the slip of paper with the percentage my battery tested at and LITERALLY WALKED AWAY FROM ME BACK INTO THE STORE. Honestly, I'm baffled. I hope you have the day you deserve, lady.

Do not use this place. Dishonest. I have filed claims with BBB and local police. They purchased my…read morecar for salvage and never turned in the transfer to the DMV. No I am getting parking tickets sent to me and they 'can't remember ever buying' my car. When I called the first time, they tried to claim they were a different business, until I called back later and they answered 'Clarks auto wrecking.' There location is closed down too, likely operating out of some garage or house now. STAY AWAY from this place.

Used this place for many years. Was my go-to when I was a Body Shop Estimator for 7 years. The…read morestaff is friendly and they always found me a good price on used parts. They can locate parts from other wrecking yards as well. Not just there own. Highly recommended.

I went in for a front headlight and the serviceman was able to locate one for me. Definitely, will…read morebe back again.

I bought a battery from this store about a year ago. The other day, my vehicle wouldn't start--the…read morebattery was low. I put it on a charger, but it only reached 12.6 VDC and couldn't hold the charge. An hour later, it dropped to 12.2 VDC, and continued to drop. I swapped in a battery from another vehicle, and it held steady at 12.8 VDC. No issues. So, the battery wouldn't hold a charge. I brought the original battery in for warranty. What happened next was honestly baffling. The employee wouldn't even look me in the eye as I tried to explain the issue. He interrupted me and said, "I don't care about any of that. I just test it." I asked, "So you don't want to hear the issue?" He repeated, "No, I don't care about any of that." OK, He doesn't care . . . I guess I just stand here, say nothing . . . wait. Then he plugged in their test unit and said, "It needs a charge." I told him it had already been charged. He replied, "You didn't wait long enough--it takes an hour and a half." I explained it had been on the charger all night. His response? "It's your alternator." Oh my God! I told him I know cars and electronics, and I had data from both the working battery and the one in question. He shrugged and said, "It's policy," with a tone that made it clear he had zero interest in helping. Not once did he make eye contact. This wasn't just poor service--it was astonishingly dismissive. Do they train their staff in customer service? Do they understand how charging systems work? Do they know the difference between a battery that's low and one that can't hold a charge? Apparently not. In the end, I was out of luck. And honestly, I could've accepted that, doubted the warrantees on these things are real at O'Reilly's anyway, if I hadn't been treated with such disrespect. When did "I don't care" become something you say to a customer? The night before I had already priced batteries around town because of my doubts. So it was easy for me to just go down the road. I bought a new battery (for far less than the same one at O'Reilly's) from someone who was actually pleasant to deal with, dropped it in, and everything worked perfectly, tested the voltages, good, load good, started right up, charges good. Problem solved. Long-term solution? Avoid O'Reilly Auto Parts, especially this location. I've had issues here before, but never anything like this. There is one person there who's decent, but unfortunately, I wasn't dealing with her. O'Reilly Auto Parts: those warranties they advertise may not mean much if "policy" overrides common sense. O'Reilly Auto Parts Placentia: the "I don't care" customer service model is a bold new strategy... one that customers should absolutely avoid.

Abdul came in clutch for me this morning!! I came in needing my battery checked because the night…read moreprior my car was starting kinda funny, & in the morning it was completely dead. I came in & told him exactly what happened, & he was able to test my battery & confirmed that it failed the test (d'oh!) & needed to be replaced. Together we were able to choose the right one to fit the needs of my car & my budget. Abdul also installed it for me without a hitch. I felt like I didn't need to worry about a thing & that it was quite a simple task even though it was early in the morning. He really made sure that my questions were answered & that I felt secure in knowing everything would work out alright. He was knowledgeable, kind, & very helpful. Thank you so much, Abdul!!!

Normally I prefer o'reily over autozone but most of the staff here are rude and not helpful…read moreincluding store manager. I came in for some headlights and I asked about their warranty & replacements for headlights. They advised me that I was able to get one replacement but most likely I had blown fuse or electrical was bad. Check the fuses and electrical and they all working condition. The light bulbs sold at oreily are cheaply manufactured and only last 3 months. I switched over to LED and haven't had any problems.

I stopped by the AutoZone location recently and had a really smooth experience. The staff was…read morefriendly, helpful, and got me exactly what I needed without any hassle. It was quick, easy, and they clearly knew what they were doing. Honestly, it's the kind of place where you can walk in, get the job done, and be back on the road in no time. Great customer service and a straightforward experience. Five stars.

I had a A/C refill can that said if it was brought back empty, AutoZone would give the $10 deposit…read moreback. The gentleman behind the counter said he didn't know anything about it and when I pointed it out on the can he said they don't charge a deposit so he didn't know why it would say that on the can. He begrudgingly threw it away after I asked if he could toss it...and I had dropped the deposit refund. I was primarily there for a new battery so the monotone lack of effort was neither here nor there. If you aren't sure what you need, I hope you get better input and knowledge. Try to do some research before you come in to this location!

Great place for auto parts and accessories. Prices are always lower then at any other parts place…read more Quality of parts are amazing. Haven't had to return anything purchased from here.

First-time Audi owner... and I wanted to get an exhaust installed along with a new splitter and…read morediffuser. I told Nick I was completely new to the world of modifying cars, especially Audis, and he couldn't have been more helpful. He took the time to walk me through my options, explain everything clearly, and help me choose what made sense for my setup and goals. The communication throughout the process was top-notch. While my car was in the shop, they kept me in the loop with progress updates and photos, which I really appreciated. When I picked it up, the splitter and diffuser looked phenomenal, and the exhaust sounded exactly how I wanted it to... deep, clean, and not over the top. I'll definitely be coming back to AU Tuning as I keep exploring the tuning world. Highly recommend these guys if you're looking for honest advice, great work, and solid communication.

Auto Union Tuning is amazing! They specialize in Porsche, Audi and VW, however I brought them my…read moreKia Stinger and they did a great job. I originally brought in for an oil change. As part of their service they did a full inspection. They found some other things that they recommended I have done. There was no pressure whatsoever from them to get these things done. He even googled to see if some of the items were covered by my warranty and recommended I check with the dealer first before paying them to do the work. They use a really cool software that sends you pictures and a breakdown of each item with notes and costs. If you are thinking of going to them... DO IT! I will always bring them my cars. A+++

This place is stuck in the stone age, the way they do business is prehistoric, they still use a…read moreRoladex!! If you are in desperate need of parts and have no other option. Prices are a bit high, and they do not price match even on identical parts. Dirt and dingy little place, it must be a cash cow for locals. They need to get with the times.

If you need auto parts quickly you may want to drop by this place. The place is small but they…read morestock many parts and can get parts(not in stock) rather quickly, sometimes even the same day. Some parts you may pay a little more for here but if it is worth it, why not. The people here are cool and the parking is convenient. Near the La Palma/Kraemer intersection and the 91 frwy.

1 Star -- Terrible Customer Service I recently called Muscle…read moreFactory Auto Parts regarding an issue with a 1966 El Camino lower control arm, and my experience with Ron was absolutely awful. He was extremely rude from the start, dismissive of my questions, and made no effort to help resolve the issue. I had my mechanic call--someone far more knowledgeable about the part--to try and have a more technical conversation, but unbelievably, Ron was even ruder to him. Rather than offering assistance or guidance, his only response was, "Just send it back then. Just send it back." That's not how you treat customers. This kind of attitude is unacceptable, especially when there are plenty of reputable companies like Summit Racing, OPGI, or CPP that actually value their customers and treat them with respect. If you care about customer service, communication, or professionalism, avoid Muscle Factory Auto Parts at all costs. Treating customers this way is a fast track to losing business -- and with the reach of social media today, bad experiences like this don't stay quiet for long.

Muscle Factory is a great source for affordable Chevelle and El Camino replacement parts. I've been…read moregoing there for close to fifteen years. About twelve years ago I actually built an entire car with their products. Occasionally you'll have to do a little fabrication to make some stuff fit, but that just comes with the territory when building hot rods. Now I just go there when I need some stuff here and there. This is a great alternative to a lot of the other classic parts places because they always have the majority of items in stock, the prices are low, there is never a line, the quality is great, the parking is easy and the customer service is amazing. The last two times Ron has helped me. He is totally awesome and really knows his stuff. Went there today to grab some stuff for my Chevelle. Not only did Ron have the trim clips I needed, but he gave them to me for free! Thx!