I spent around $450-$500 at this salon and got left with patches of blonde throughout my orange…read morehair, when I asked for a light brown/copper color.I sat there for five hours! What bothered me most wasn't even the price. It was the lack of communication, the way the situation was handled, and the unprofessional attitude I received when I spoke up about my hair.
Before the service, I was told that the ends of my hair might not lift enough to match my inspiration picture. I understood that, signed the waiver, and was completely fine with coming back in a couple of months to go lighter. My concern was never that my hair wouldn't be exactly like the picture. My concern was leaving with uneven, patchy color that looked like I had done it myself at home.
Toward the end of the appointment, instead of explaining what was happening with my roots or discussing possible solutions, the stylist seemed more focused on rushing through the styling process. I had to get up, look at my own hair, and ask what had happened at the top and what could be done to fix it. That was when I was met with, "Well, I told you what was going to happen," in a tone that felt dismissive and unprofessional.
I was never told that my roots would turn out patchy. I was specifically told that the bottoms might not lift, and the ends actually turned out fine. Those are two completely different concerns. Even if the results weren't going to be perfect, I believe I should have been informed about the uneven color and given the opportunity to discuss my options before the appointment was finished.
The price was never the issue. If I'm paying hundreds of dollars and spending five hours in a salon, I expect honest communication, professionalism, and a stylist who cares enough to discuss the results with me instead of making me feel like I'm wrong for asking questions.
Unfortunately, my experience was extremely disappointing. The way I was spoken to made the situation even worse, and I left feeling like my concerns were being brushed off rather than taken seriously. I would not consider this experience worth the money, and based on how this situation was handled, I would not recommend this salon to others. Manager needs to take a serious look at how clients are treated and fix that nasty attitude and talk to her paying customers right
