Please read my review on Google for more information about this wonderful company. In short my mom and I have used this company for many years and they do excellent work. Tyler usually does our pest inspections and he is very kind and thorough. He has gone out of his way to plug up holes where mice could get into our house. He has also removed several wasp nests for us. The bait boxes work really well and we've gone at least a year without seeing mice in our house. On September 12th, 2025 I spoke to a kind man at Pointe Pest because a mouse had randomly snuck into our house and was running loose in our living room. We couldn't catch it with traps. He sent TJ to our house to capture and remove it. (I had trapped the mouse under a plastic tote.) My mom and I don't have anyone to help us with pest emergencies so we really rely on our servicemen. Thank you Pointe Pest! read more

Tyler who serviced our home for pest control dis a great job. He is very friendly and helpful read more

Great Service.....wonderful employees. Very helpful in understanding the homeowners concerns. Have used them for 3 years now and they are awesome. read more

Jessica O'dell was at our home today and she was very professional and thorough with our treatment. She was early and extremely nice. We appreciate the time she spent at our home. read more

Point Pest Control has done a thorough and professional service to my residence. They are circumspect and meticulous in their servicing of my residence. They directly address my concerns which includes pet safety. I've been very pleased with their efforts to provide satisfactory and professional services. read more

When a competitor was bought by Orkin, we switched to Pointe. They were fine at our old house and the new one we built until today. All the advertising says they take care of pests and bugs before you even know they are there. However, when I found a tick in my kitchen, I was told they "do not specifically treat for ticks". While on hold I listened over and over about how it was high season for bugs and pests and they take care of you no matter how many times they have to come out. The "lead" affirmed that ticks are excluded then proceeded to tell me that only one tick wouldn't be enough to come out for anyway. We don't have pets. We have not been in the forest or woods. Not sure how their advertising can be called accurate. read more

SCAM!!! They wont stop coming and billing, even after you end your contract with them. I've called, texted, emailed, polite on the phone, rude on the phone, raised voice on phone... they just keep coming by and billing. I contracted 4 services, once every 4 months. STOP COMING. STOP BILLING ME. I told them to go away. They come. I told them close my account. they say they will... then they come and bill. STOP. read more

Pointe Pest Control does an amazing job controlling the pests around my home. Chris Fox is professional and courteous. I highly recommend Pointe Pest Control. read more

Pointe Pest Control addresses the needs of each individual. They do a great job and Chris, our technician the last couple of times, does a dynamite job. read more

I called pointe pest control and they sent Colby out the next day. He reviewed all the service options, reviewed the contract, answered all my questions, and was overall very helpful and knowledgeable. He was quick and efficient when spraying inside and outside my house. Very happy with my choice to go with Pointe Pest Control. read more

We at one time a couple of years ago had a yearly ant infestation. We called Pointe. They came out, saw the problem, treated it. We haven't had any problem since then. No ants, no spiders or webs, no pests at all. Brian is our treating technician. He treats our home quarterly. He is very friendly and efficient and professional. read more

Wow I am surprised with the negative reviews of some people. However, they DO say that the squeaky wheel gets the grease and I would imagine for every one twenty happy people there is one unhappy customer, who promptly leaves a review. Either way, We have had Pointe coming to our house for 6 months now and we are extremely pleased with the prompt service and attention to detail. Tommy came by today to do a follow up spray and he was very thorough in his assessment of our property and asking us what our specific needs were. He was very personable and friendly and showed up exactly at the designated time (which has been the case every time for Pointe). By the way, Spiders, wasps, hornets, carpenter ants- GONE. Mice numbers have dropped dramatically as well although they are a little more difficult to completely get rid of, it's more just keeping their numbers under control. Well done Tommy. Thanks read more

Well after having this service for the past 18 months I'm beginning to see their quality of work take a dive. We're now on the fourth service technician since signing up and each replacement is lazier and has less knowledge than the last. What validated these comments are my observations as well as the observations of family and friends who also use Point and also live in the same area. Looks like it's time to start shopping for a new company. read more

Ty did an excellent job. However, the office said he would be here between 10 and 12 and he did not arrive until the afterrnoon. Also, we asked that he call us when he was on his way and he didn't. Since we have dogs, this alert is important to us. Ty did spray all the outer parts of our house. We have been customers and will continue to do so. Thank you, David Askey read more

I called Pointe Pest Control because we had an ant infestation. Travis came and he was great! Took care of the ants in just one treatment. I will definitely be using them again and look forward to building a long term relationship with my bug guy now that I moved to the country. They even called to follow up me me after the service. I would highly recommend. Great company. read more

I don't post negative reviews normally, and I don't consider myself a Karen. I know businesses work hard to keep clientele, and a negative review isn't fun to deal with. I do want to say though, I don't feel that this company is reputable. SEVERAL years ago, I had a one time service- paid for that service- end of story. I received a summons a couple weeks ago saying that I'm being sued by PPC for $94. Literally. If I had any kind of service for that, and I didn't pay...I would understand. But come on, $94? Is this a joke? I paid more money than that to the court for the filing fee just to respond to the summons. Clearly, I would have paid for a service had I received one other than the ONE time I did. Not to mention, the so called service date was when I was working from home and in the process of getting ready to move. I was home almost all the time...and didn't see a pointe technician once. And why would I have set up an appointment if I wasn't going to be living at that house? It seems to me that maybe Pointe isn't doing too well, and this is grasping at straws. I'm hoping this gets cleared up. I'm sure a lot of big companies plan on people not fighting these sorts of things, but this isn't right. It's a shame, up until this point I may have recommended them. read more

I am very satisfied with Pointe Pest Control. Kelly was our technician and he explained the service he was about to perform and was very quick inside the lodge. I did not smell any strong odor which was a pleasant surprise. I am pleased with there service and have signed up for annual service calls. Julia, Log Spirit B&B in Athol, ID read more

Jeremy has been here for my family for many years. No better service from anyone at my home ever. He always knows what is best for my property and is really a friend after all these years. Pointe is great about letting us know when they may be here and arranging the best times. read more

Do you guys ever answer your phone? I have been with this company for 2 years. Getting ahold of someone is a complete nightmare. And when given the option to receive a call back, I have never received a call back. Every time we have actually had a problem, technicians arrive and supposedly spray, but the problem persists. I am done. However, discontinuing the service is also seeming to be impossible. I called and discontinued, however, they called my husband the next day to say that I have to call do and do more to discontinue. What??? No! WE ARE BROKE UP! LET ME GO!!!! read more

They show up even when they are specifically told not to. They should not arrive st someone's house and spray on there property when specifically told "NO, cancel my service" read more

have been using Point Pest Control for over 5 years now. They are great and always willing to come back out in between services if there's an issue. In all the time using this company I have had them come out once in between services because I never seem to see any critters after they spray. Forrest and Travis came out today and were friendly and wore masks. They spent time answering my questions, too. I'd highly recommend this company. read more

Pointe Pest Control is an awesome company. I have dealt with them for over five years now and they have never disappointed me. Jeremy, who does my service, is very complete, energetic, enthusiastic and always a pleasure. I would definitely recommend this company for pest service read more

I don't think this is the company in Spokane Valley but if it is I would say don't waste money I called about wasps even though we already had contract with senske, who said couldn't get rid of. This company said 100% could and our company should have. So I paid $150 to get rid of them. No change when I called they wanted to charge $95 more to try again, I asked to be reimbursed half and they said they would waiver a $95 dollar frikin Cancel Fee, which of course wasn't told to me at time I paid. Also, said 100% Guarantee, I have got rid 90%wasps With stick killers/100's and killing with soap and hose for last month. They also should have prvided traps and suggested other methods for that much money read more

Mr Pointe phoned me right away after I voiced a concern and scheduled service promptly. Much appreciated.

Kenny came out to explain services. Within 10 minutes Forrest and Zack we're here for our first treatment. Very customer service oriented company. Pest control is important and these guys mean business! read more

I've left messages, been told they're in meetings all day... They clearly don't need our business unless someone convinces me otherwise. I'm happy to go somewhere else without the hassle. read more

I am very disappointed in the service Pointe Pest Control has given us. Of course they start off extremely enthusiastic and sell HARD, then after the initial service (which was meant to be between 3-5pm and ended up being at 6:30pm) everything changes. it's very difficult to get hold of anyone or to even get a call back. I had a very bad mouse issue and needed to get it addressed, but had to wait 2 weeks until anybody could come out. NOT ACCEPTABLE! I eventually talked with a person who claimed that I hadn't left a message and then had to pay a cancellation fee, but I am happy to be out of the contract. read more

Do not pay for services from this company in advance. If you do, you are no longer considered a priority to them.

I have had Pointe Pest Control for at least two years now. They are the best. They show up when they say they will be here and they always give me a couple of days notice so I can let them know in advance if I need any special service. I had a bad mouse problem in my detached garage last year and Jeremy came here on a regular basis to check the bait and could tell when all the mice were gone. He is really concerned about his customers and his job. And he is very knowledgeable. I had three different pest control companies in the last 15 years and Pointe outshines all three of them put together! read more

I was new to the area and was told by a neighbor that Pointe Pest Control was the best. I called them and they were out the next day to take down a yellow jacket nest as well as spray my entire house inside and out. The customer service and fast response was appreciated. Since the spraying, I have not had any problems with any pests. Thanks Pointe Pest Control for being there when I need you. Side note...Kenny Bartlett goes above and beyond to make sure customers are well taken care of. I highly recommend this company for all your pests needs. They will take care of you. read more

we asked them to kill our bedbugs in our apartment with a heat treatment, which was done, but that is not my complaint. when we came home, the place looked ransacked. they also took off our bedding and scattered it on the floor from both bedrooms, and pulled out my dresser drawers and my nightstand without putting the contents back. they also broke my lamp and table. they also threw their garbage out in my garbage instead off the dumpster. my child was very upset that they moved her toys. they were very unprofessional. read more