This is a great credit union! The staff is so helpful and friendly and they have great rates. The…read moreemployees know me and call me by my name...they have all the Big Bank services but not the high, excessive fees. I love the fact that they are member-owned which means we, the members, share in the profits..I highly recommend this credit union.

I had to run into this branch to change the pin on my debit card while I was visiting the area…read more It's located in a nice area near a ton of shops and restaurants. Like all Truist branches, it's a beautiful building, very spacious and an enclosed foyer with ATM inside for safety, I take it. The staff were very friendly and helpful. I was able to get my pin changed with one of the managers, Christian, and make a deposit all at the same time. I'm happy to know there's a branch I can rely on when I am in town.

Terrible customer service! Branch can't handle issues, just transfers you to non-English speaking…read moreservices. Do not use this bank.

So here we are 23 years with the same bank. I travel for a living and transfer money from my…read morepersonal account into my business account as needed. On this occasion I drove from Dallas to Houston. I had around $800 come out for rent earlier in the day where I keep my rv in Houston. I purchased fuel and that evening before going grocery shopping I checked my account on the app around 5pm. I had a couple of hundred dollars showing positive. I purchased my groceries went to my rv and had a nice dinner. The next day I open the app and my account is negative. I transfer money to bring it positive. Well a day later I have two over draft charges totaling $66 for the gas and groceries. I call the bank and ask to speak to my account manager. She begins to tell she won't refund the charges. I asked to speak to her supervisor a Ms Jones. I politely ask her to have Ms Jones call me. My new account manger calls with great news the can approve one of the over drafts to be removed. Linda Jones called and understood what the problem was. She refunded all my money. Good Job!

DO NOT USE THIS BANK!!!! I moved away and tried to close my…read moreaccount as they only have a few branches in north TX. I have seriously called dozens of times to get this closed out with no return call back. I have left messages repeatedly! Meanwhile, I am getting charged fees and autodrafts I was not able to stop were still going through and I was getting charged on them as well! I have been calling since JULY 2015 and this issue is still not handled as of today OCTOBER 27!!! I have even called the president Ray David, Jr. with no avail! All I get is to leave a message and someone will call me back. But THEY DO NOT CALL BACK!!! And charges just keep going up!!! So now, I am getting certified mail and collection notices! Yet STILL CAN NOT GET ON THE PHONE WITH ANYONE!! Maybe this is how they get their money?!?!? Who knows, but take it from me..... DO NOT USE THEM!!!

If you are looking for a great bank, check out Lamar National Bank. Most banks have similar…read moreproducts and services, but what makes Lamar N.B. stand out above the rest are their dedicated, friendly and professional staff. Aya was simply amazing and helped me with some detailed research on my business account. Dillon was also extremely helpful and friendly. Even the manager came out to assist and make sure I was taken care of. Their customer service makes this bank a standout among their peers.

I didn't even make it to the door and a young man opened the door for me and welcomed me and asked…read morehow they could help. I said that my Chime app said that I could withdraw money there and though he was unsure, he went and asked. They were also unsure, but said to try the ATM, which is what I was looking for at first, it's out back... Anyway, it did work, there is a fee, but the limit is higher than others... Very Excellent service!

First time to visit the PNC Bank at the Southlake Blvd location and I loved it. I was greeted and…read morewaited less than 5 minutes to speak to someone. Nicholas is the person who worked with me. He took his time, he let me ask tons of questions and even worked out a plan with me that met my needs. His follow up is amazing! I've been a PNC customer before they were PNC, glad I stayed with them. I recommend Nicholas to everyone!

I needed a new debit card. They had one for me in 5 minutes…read more The staff is always polite.

Newer branch opened about a year ago (not 100% sure on exact timing). I've been inside twice, and…read morethe staff inside are all very sweet and helpful. They also have the ATM available 24/7. I really like this location!

I have been a Point Bank customer for many years, and have several accounts at this bank…read more O er the past couple of years I have watched growing incompetence, inattention, and a ln attitude that is decidedly un-customer friendly. I am unable to get relatively simple questions answered, and the responses Info get from them essentially say, " Don't contact us, we will contact you." I am so over this horrid bank. If moving all my accounts wasn't so inconvenient, I'd have done it already. AND they keep sending me emails begging for my good reviews, so Point Bank, here you go.

I was with this bank because my fiancé has banked there for many years. I moved out here 5 yrs ago…read moreand thought going with a small town bank would be good! , I was totally surprised with the online banking, very confusing and slow. The people at POINT BANK in Aubrey has the nicest people and help my fiancé with all his business. It just wasn't for me, I'm used to go to my bank app use my face as password, and boom my transactions and my balance is there! I went back to my previous bank that I have been with over 15yrs.

My review is based on my weekly interaction with Heather and Jenny, the dynamic duo. Cheerful,…read morealways ready to fulfill my requests, they always take the time to give me their undivided attention without rushing me, and the most important aspect of my visit is they know who I am and acknowledge me every time. It's refreshing to be able to shop and bank locally, and be treated as a person, and not just a number or an account. Kudos to the talent scout responsible for hiring these two hidden gems. In my humble opinion, they're Point Bank in the flesh. Heather and Jenny, thank you for the respite from the frazzled rat race, commonly referred to as life. Keep up the awesome work, and I will cheerfully and wholeheartedly recommend your branch and your services to all my friends, family and anyone who will listen.

DO NOT USE THIS BANK!!!! I moved away and tried to close my…read moreaccount as they only have a few branches in north TX. I have seriously called dozens of times to get this closed out with no return call back. I have left messages repeatedly! Meanwhile, I am getting charged fees and autodrafts I was not able to stop were still going through and I was getting charged on them as well! I have been calling since JULY 2015 and this issue is still not handled as of today OCTOBER 27!!! I have even called the president Ray David, Jr. with no avail! All I get is to leave a message and someone will call me back. But THEY DO NOT CALL BACK!!! And charges just keep going up!!! So now, I am getting certified mail and collection notices! Yet STILL CAN NOT GET ON THE PHONE WITH ANYONE!! Maybe this is how they get their money?!?!? Who knows, but take it from me..... DO NOT USE THEM!!!