Well I have to thank the people at Advance Auto Parts for having the piece I needed. Even though it…read moremay have been a simple part for most it was necessary for my trip whilst I'm driving through Pocatello on my way to Reno. So I will say the store is extremely clean, just looking around everything seems to be stocked, and stocked well. All the tools you might want her there, so even if you're on the road and need to fix something it's all right there waiting for you. Oh yes and thank you for sponsoring Courtney Force's funny car at the NHRA.

I normally don't write reviews, but when the service is excellent I feel it is the least I can do…read more My car battery died so I called Advance Auto Parts Store, not only did they have the right battery but they brought it to where I was at and installed it for me. The staff there were the most friendliest and the service beyond what I would expect from a store. Thank you

Tessa (Pocatello location) was fantastic to work with over the phone and in person--patient,…read morehelpful, and conscientious. After confirming she had the parts we needed in stock and quoting me the best possible price, she pulled the items and had them waiting for me on a cart when I arrived. She went the extra mile and loaded them into the back of my vehicle for me on a cold, windy day. She was happy, friendly--very good at her job! I appreciated the super service.

Use to always prefer Napa as my one place to trust buying parts for whatever my car needs, seems…read moresome parts were direct from the Manufacturer. not anymore! A year ago I bought the air filter for a car and it was in sale thinking I was getting a smashing deal, I bought it, opened it to find the cheap $10 one you can snag at Walmart. But seeing how I paid less than what Walmart sold it for, i'd let it slide. Well maybe that was a warning, and I chose to ignore it. I bought a battery on July 27th 2020 for a car, I bought it knowing it was more expensive than competitors in town, but I liked the warranty attached (24 months) Well 6 months later the battery is shot, and they want original sales receipt before they will warranty the battery. forget I can see the charge on my bank statement, It's the only thing I bought from Napa in the past year (or longer), and forget the manufacture date on the battery is from April of 2020, and forget the top of battery being marked when it was purchased. And to add insult to injury I can't even log into my online account to see if it shows on there. Done everything I can think of to reset the password but the account is now locked, the icing on the cake with that is I regularly get NAPA's weekly ads but have yet to get the email to reset my password. When you consider that every one of NAPA's competitors will record your info and if you have any issues in the warranty period you just need to show up with the battery and tell them your name. I have called customer service twice now and have not heard a single word back. So jumpstarting a car every day isn't my idea of fun, with that in mind, Today I made two pledges. 1. I made a monetary pledge to another business for a car battery I need. 2. I pledge to NEVER buy or recommend NAPA AUTO PARTS for auto needs especially anything with a warranty. All this just has a very negative tone so I suppose I'll add a positive to all of this: I'm positive NAPA must be going out of business with how much of a pain it is to even get a response on my warranty issue. Even a response of "no" is better than not responding at all. And I have a working battery for my car finally.

Night and day difference between service at O'Reilly and other local auto parts stores. The staff…read moreare very helpful and knowledgeable. I'll gladly drive further and past other auto shops to send my business to O'Reilly.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

These guys were great! I called with a minor cosmetic repair. They looked at the car the same day,…read morechecked out the whole vehicle and made recommendations for other needed repairs with no pressure to have them done. Ultimately, they took care of the minor repair I needed at no charge!!!!

They are OK...ish... I almost feel like I donated them half a star. I feel like they do belong…read moreright in the very middle. For the area they are very decent and have some oils, filters, lawnmower batteries and other parts that are priced not above their market value which is the great plus. Some automotive stores here sell overpriced parts that can be bought cheaper even in the suburbs of Chicago where the official median income is $70000 per household compared to $42000 in Poky. The only thing they might need to work on is their customer service skills. First I think they try too hard on overselling stuff I am a simple man and I do not drive a $60 000 car so trying to charge me $80 for 2 air filters sounds unreasonable especially after I mentioned to sale's dude that usual price is about $30 for both your rep tells me that I am mistaken and that is what the current prices are for air filters I understand how sales works and someone has to purchase the expensive items as well, but after a customer demonstrates some knowledge and asks you about a particular item the attempts to keep pushing the overpriced crap should be abolished in my opinion. Another thing is we all exist in time and space and plan our limited precious time on Earth in a certain way. If I call your store I am trying to save me some time and I do not have all day otherwise I would have stopped by personally, waited in line and asked in person, so when I have few minutes to spare and call you during my short break and your rep answers with "Hello, can you hold I am with the customer " it certainly raises my eyebrows. And who do you really think am I to you? Sorry if I sent the wrong message, but I don't wanna be your friend and I don't wanna be your lover. Just another customer who might go elsewhere where the reps got time to answer the phone calls they pick, you know. That simple. If you are too busy to answer the phone call, why would you pick up the phone? If you are with another customer finish what you are doing and then pick up the phone or call me back. While trying to be with 2 customers at once you are just risking of losing them both. Designate a dude to answer the phone or something. All I wanted to know was if you guys have the item in stock and ended up purchasing it elsewhere.

A friend of mine first went into BJ's Auto Parts on Wednesday, November 19, 2013. He wanted an…read moreengine head and was told to pay $45 for the product and was not given a receipt. My friend started to remove the engine head but was told to leave because it was closing time. The next day (Thursday, November 20, 2013), I drove him back to get the part. He then spent 2 hours removing the engine head before seeing that the part was broken. My friend went into the main office and asked for his money back. He was told to ask the owner, who was in another part of the lot. So I drove my friend over to the owner and my friend asked about a refund. The owner told my friend that he would refund the money and that he would be back to the office in a few minutes. Once the owner got back to the office, he then refused to refund my friend's money, saying my friend was rude and interrupted another customer. My friend was then asked to leave. I then went into the main office to talk to the owner. I brought up the refund and that my friend only wanted his $45 back. The owner then began to raise his voice and step towards me saying I shouldn't get involved. I mentioned that he did not have any "As Is" or "No refunds, returns, or exchanges" signs. His response was, "None of that. I don't need any lip." The owner asked if my friend had a receipt and I told him that he was not given one. His response to that was "Well if he doesn't have a receipt, he can't do anything, now can he?" I reiterated that he was not given a receipt and he only wanted his money back. The owner then stepped towards me, aggressively jabbed his finger in my face, and said, "I want you to get your ass off my property." I started walking towards the door and informed the owner that I would be posting negative reviews of his customer service and company, and filing a complaint with the Better Business Bureau. He responded by telling me, "Then I'm going to sue you for blackmail!" I asked him on what grounds. He told me, "For lies!" I left.

I know I said I'd never go back to this dealer shop but I changed my mind and gave them another…read morechance. In January, I visited their *New Location* Found a car exactly I've been searching for and bought it. Their new location and new management has made a world of difference. This is my second car purchased from Lithia and I will be back to hopefully purchase my third car! I'm glad I gave them a second chance, they bent over backwards to give me the best deal!!!