I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.

Computer Concepts has been helpful and knowledgeable in solving problems that came up with our old…read morecomputer. We bought our new computer from them and have been very happy with it over the years with no problems.

Danis is a computer wizard! We have used his services 2 times now for screen repair and charging…read moreissues on multiple laptops we use at home. As the other reviewer below said, most places tell you it will take about a week. Danis fixed both of our issues within an hour while we were there. It was very interesting to watch him open up the computers and he even showed us exactly why and how each problem occurred. He even gave us tips on how we can prevent similar problems from happening next time. We will definitely be using local, small businesses from now on rather than more franchised brands. Thank you again and we will be back if we encounter any new problems!

I needed to upgrade my Windows 10 computer to Windows 11, and One Laptop Tech made the whole…read moreprocess easy. They went above and beyond by explaining my options and suggesting the simplest, most cost-effective steps first. It was clear they weren't trying to maximize fees - they genuinely cared about finding the right solution for me. Communication was great the entire time. They kept me updated on the work, the parts when they were ordered, when they arrived, and when everything was installed. As someone who doesn't know hardware but knows how I use my computer (video editing, programming, etc.), I really appreciated how they helped me figure out what I needed to bring my desktop up to date while moving to Windows 11. Overall, it was an absolute 5-star experience. If I ever have computer questions or upgrade needs, I'll definitely be going back to One Laptop Tech. Highly recommend!

I was told my phone repair would take about four hours but the job was done in about an hour. Jason…read morewas very helpful with quick customer service. Only reason I'm not giving 5 stars is that I wish there was a way to check in online or schedule an appointment.

Asurion customer service via telephone? Yuck!…read more The folks behind the counter at this location? Hooray! We were on our second visit to this location due to poor communication by the online people. The folks at this location helped us find a better solution to our problem. By coincidence, one of our phones developed an unrelated major problem while we were there. Tak, the man behind the counter, stepped in and helped us resolve our problem quickly and with a smile.

Peter is an exceptional IT person who has that rare ability to be patient and educate, to be funny…read moreand efficient, honest and forthright. Peter was able to come over with very short notice when I was available, my old one died my new one arrived and I had to go out of town. I asked what he suggested, advising I wanted to transfer what was on the broken one over. Rather than come to see the broken one and then come back he said it would be better value to be there when all arrived, if that was acceptable. He arrived on time and prepared after a brief exchange of what my concerns were. He reviewed my systems and gave some suggestions, explained some new tech things I wasn't aware of was very generous about is time and his expertise. His rates are extremely reasonable, if you don't think so shop around you will see. Peter didn't try to sell me anything or talk over my head, he was clear, kind and extremely knowledgeable. Peter is not out to bilk you he is out to take care of you as an ongoing customer. I can tell you that I have a few pc's and gadgets and I will from know on use Peter exclusively for our home. I suggest that if you have any issues give him a call. He will come to you and let you know what can be done and even surpass what you expected. I needed to transfer a lap tops info that had died to a new one, he not only was able to do that but figured out that my old lap top was in deed fixable, he gave me two laptops for the price of time I expected only one it. Cheers Peter you are awesome!

Came in and completely explained our anti virus protection and will save us $250 while providing…read morethe needed protection. Also, got my wife's email tweaked to where she can save her old email. The guy is worth what he charges and then some. Here is an update: Peter is a very cordial guy but you have to be very careful because he charges by the minute for casual converation that he considers "educatIon". If you retain him, lay out EXACTLY what you want and have him do just that. I regret saying he is worth what he charged. My mistake.