The staff is nice, but Citibank refuses to help customers. They basically forced me to withdraw my…read morelarge deposit because they provided no help with a fraud attempt. The branch tried to help, but it was no match for a bank that exists to steal your money.

I have been a Citibank customer since the 1990s, and opened up a business account a few years ago…read more I recently tried to open a custodial account for my 14-year-old daughter at the branch on Connecticut Avenue in Washington, DC. My daughter just wanted an account she could keep a few hundred dollars in, and occasionally use to purchase things online. The process was almost comically complex--we spent at least 2 hours sitting at a desk at the Citibank branch at 5700 Connecticut Avenue, watching multiple agents try--and ultimately fail--to give us the one thing we had come in to get. They'd say one thing--and another would be true. They'd say they'd taken care of it--and they had not. It was absurd--even the branch manager was incompetent. My daughter is a teenager and will be using banks for the rest of her life--she will never, ever bank at Citibank again. And if it hadn't been so hard to open my business account--another long story of incompetence at a different Citibank branch--I would also be closing my account.

This review is for the ATM. Located on the outside, the ATM is easily accessible from the parking…read morelot. The buttons worked smoothly and I was in and out in no time.

I don't understand why this branch remains open. There are employees here with no apparent purpose…read more- one who is essentially an anti-greeter - who challenges customers when they enter to instead go outside and use the ATM. If you do get in the teller line, expect it to be a long wait and then to be told that whatever you want to do is impossible. Capital One should shut down this branch.

I have used this branch a couple of times in the last couple of years. I always received great…read moreservice. Today I went to exchange some cashes, and Alan Lau was extremely helpful. He took his time to find me newer hundred dollar bills.

This Bank of America branch is not too bad, the employees are pretty decent but they can definitely…read moredo a much better job, Fridays are the worse days to come here unless you have a lot of patience and time on your hands.

The tellers are very patient and overworked; branch staffing needs to be better coordinated. Very…read moredisappointing customer service. The process of getting to the safety deposit box had changed again. Waited on line (15 minutes) to get the teller to go and open the safe deposit area...then told I had to look at contents in a separate room. I uploaded picture of first room; I had to use the 2nd room after closing the shades. I felt bad for the teller--they were short staffed as two of the "bankers" had called out sick. I wanted to leave my keys with the teller so I would not have to come back but was told I had to make an appointment with a banker and come back. I left the keys on the counter and told the teller that I did not need them anymore as I did not intend to come back. In the interim I also had to calm down an older gentleman who became very upset when he was told there was no one there to help him and he could get the services he needed at another nearby Wells Fargo...sort of defeats the purpose of banking locally.

Dear God this branch has a consistent string of fools running the show. Not only do they…read morefrequently make banking 101 errors, they are incapable of acknowledging factual errors, apologizing and correcting these errors. Too much of my time has been wasted getting things corrected, then follow up and now going over every statement with a fine tooth comb. No thanks, who needs that headache. Some of the tellers are very pleasant but their tone and body language change when the ever revolving management team begins to hover like angry crows. Account closed

Great service and branch staffs. Always very pleasant and hen I come in for my banking business.read more

I have been loyalty client to this bank since 2015 once purchased my commercial building and they…read moreare my lender! My first went into the brand in Chevy Chase area: nice and clean!

The interior is bare bones, and I've never seen a Wells Fargo with such bare walls and incredibly…read moreminimal marketing collateral. It was quite odd. I was running errands in the neighborhood and thought to pop in here to see if I could open up an account but they had only one banker, and she had an imminent appointment. She was friendly and accommodating and offered to make an appointment, but I didn't plan on coming back to the area for a while so I declined. It would be great if they had more bankers available and capable of account opening and didn't require appointments for every transaction beyond depositing or withdrawing cash.

I don't understand why this branch has not been put on the closure list. When they bother to show…read moreup for work, the staff and manager are useless and rude. On more than one occasion I have entered the bank only to be told by the single teller that no bank officer is onsite who can help with my need. Sometimes they lock the doors during scheduled open hours and then the employee or two pretend they are not there (very common on Friday afternoons). One time I was able to schedule an appointment with a bank officer only to have her call me about 30 minutes beforehand and tell me she was working from home so she would not make the appointment. The space is dismal, depressing, and icky. It feels like a dank fluorescent-lit cave. And Wells Fargo is always the bank in the news being forced to pay fines for misconduct and for abusing their customers. I only use this bank to get free money with new account opening bonuses and then as soon as I qualify for the bonuses, I close my accounts.

I have a regular checking account with Chase. I pay no monthly fee because I have automatic…read moredeposits far in excess of what is required in order for Chase to waive the fee. Last year, I noticed an unidentified $25 fee had been deducted from my account. Bewildered, I discovered that this fee had been deducted during each of the previous six months. When challenged to identify the fee, Chase acknowledged that, without my knowledge or consent, it had converted my checking account into a type that carries a $25 monthly fee. When I complained that this action was taken surreptitiously and utterly without notifying me or seeking my consent, Chase sheepishly converted the account back into its original type. Yet the bank would only refund $25 rather than the full $150 it owed me! Infuriated, I brought the matter to the attention of the District of Columbia's Attorney General (AG). The AG agreed that Chase's conduct was untenable and wrote to the bank, calling for it to refund my money in full. Chase has refused to do so. Indeed, it has defied the AG's request and done nothing to remedy what is essentially an illegal seizure of funds from my account. This situation parallels a case in which the Consumer Financial Protection Bureau (CFPB) fined Wells Fargo $100 million for the widespread illegal practice of secretly opening unauthorized deposit and credit card accounts. Yet when I brought my case to the CFPB, it said it could do nothing because not enough other people had complained about the same practice. Will Chase be allowed to help itself to others' checking accounts with impunity? Apparently so, as the CFPB is being blocked by the Trump Administration. Thus, even if hundreds or thousands of people report the same thing I did, Chase will be allowed to keep its ill-gotten gains without any challenge.

I deposited a check for $1300 through Chase's mobile app on November 22, 2024. Moments later I…read morereceived an email from Chase acknowledging my deposit and advising that the funds would be available in my account in three weeks. This seemed unusually long for a check to clear so I called Chase Customer Service for clarification. The Chase agent I spoke with advised that mobile deposits take much longer than checks presented for deposit at a branch. He also indicated the local branch could speed up the deposit. After the call I went to my local branch at 3527 Connecticut Ave in Washington DC. When I explained to the Chase representative my question about the deposited check, I was told it takes as long as it takes and it would still take three weeks if I presented the check at the bank. I couldn't understand the three week lead time to clear a $1300 check from the DC Treasury and stated that in the last few months I sent two bank wires to EU auction houses that took 2 days. While I was still talking, she said have a good day and walked away. This is the first time I needed to consult with an agent at my local Chase branch about a problem and I certainly was not treated like a valued customer. I will be closing all of my accounts with Chase and looking for a bank where interaction with employees is not so grim and cheerless and where customer engagement strives to rise above careless and indifferent.

Amazing bank. Amazing employees. Great benefits. Definitely recommend this PNC branch. Reach out to…read moreany of them and they will guide you through every process smoothly.