I used to live in downtown Silver Spring, where I used the M&T bank at the corner of Georgia Avenue…read moreand Fenwick Lane. I always experienced excellent service, and staff was courteous to me and my senior neighbors, who lived in a senior building, half-a-block down the street. I then moved to Kensington, and the tellers and staff were very congenial to me. I also had a good rapport with the young tellers, when M&T was located on Montgomery Avenue. Since the bank relocated to Connecticut Avenue, I really dread having to use that branch. In my opinion, the young people I met, seemed to have no social skills. I had a very distressing encounter with a teller there, and she actually raised her voice and argued with me. That was my first encounter. My second trip to that bank, left me somewhat discomfited. I just have the feeling, that smug, but silent disdain for seniors, rules the "rules." What a shame. Young people should understand, that being courteous is not difficult, and that they are the face and reputation of the bank. (For heaven's sake, don't they have grandparents?

This has been my go to branch for 25 years. I'm always greater with a smile and have my banking…read moreneeds met efficiently. it still has the feel of a real neighborhood bank.

Richard Schaefer has had an account at Citibank for more than 15 years and he has found everyone…read morefriendly and efficient. I have gone with him several times and see why he likes the bank.

The service at this branch is extremely poor. When I arrived, there was only one other customer in…read morethe bank, yet I still waited at least10 minutes before being helped. When the manager finally became available, he completely ignored me and immediately went to assist a customer who had entered after me. Only after both the other customer and I pointed out that I had been waiting first did he agree to help me--and he did so with clear reluctance and an unprofessional, dismissive attitude.

I have been a customer from the inception of this branch in Wisconsin Ave…read more Very poor customer service by the branch manager and the senior staffs. The only good thing is the helpless tellers .The only reason I still visit the branch is because of the tellers . The Managers should learn from the tellers, how to satisfy a customer.

Horribly unresponsive. Won't answer phone calls, emails, and there are never enough persons…read moreworking in the branch. Banking seems to have suffered immensely due to the pandemic.

Once again, the Kensington Branch has deplorable customer service. After 15 years with this…read moreBranch, and 15 years of making monthly deposits, I was told that I can no longer deposit business checks into one of my accounts. When I inquired why, the response was "it has always been this way", although I have been depositing this way for 15 years. Rather than tell the truth, that their Bank policy had changed, or they did a software update, they gave no adequate response. *Worst customer service ever* When I asked to talk to the manager or assistant manager, of course they were unavailable, and the teller was unable to tell me when they would be in the branch. They do not even deserve a 1 rating/it should be lower. As of today, I am closing my accounts, and moving my money to Truist. At least they have managers available to solve issues.

Just got home from this shoddy banking experience. As the only ones waiting to see a banker my…read morehusband provided his ID and put our name on a list. We waited, and waited, and waited...in over an hour no one ever came to assist us. The female banker expressed a sour attitude and scowled walking to and from her office to a room adjacent to the tellers several times, as she was attempting to help a set of male customers. She never finished with them while we waited. The male banker in the adjacent office was working with a group of 3 female customers, one of whom loudly offered that they had already been there for 2 hours. It appeared that he didn't know what he was doing...one of the tellers even came to assist him at one point. He never finished with this group while we were there. We couldn't wait longer than the hour+ that we already wasted. When I asked when the Bank Manager would be there, I was informed that they never knew when she'd be there, as she had 2 branches...boy has this place gone down hill! Pick a different bank!

I've never left a bank smiling. It's always some kind of incompetence or nonsense or waiting. I…read morewalk in with my dog today and they hold the door, they coo and get excited over my pup, they immediately help me. What? They deal with my issue in five minutes. They walk me to the ATM to make sure I get the denominations I want. They provide dog biscuits and say we're welcome any time. They're all friendly and happy or at least doing a damn good job pretending. SO glad I switched to Chase after debacles at Bank of America. This branch was awesome.

The worst Branch in Washington with the most obnoxious Manager, John Gomez. He lied thru his teeth…read moreto gain my business saying he lived in Newport Beach and had a house on the beach in the presence of the Investment Specialist, Brandon Mong. As a Real Estate Broker, I checked on his WHITE LIES & discovered he never lived in a house on the beach. When I notified him; he got angry and yelled at me to leave the Branch in the presence of 5 of his colleagues as he was embarrassed to get BUSTED. Manager, Gomez had the audacity to threaten me that he would call the COPS when I visited the branch to meet my Investment Banker as a "CHASE PRIVATE CLIENT" THINK TWICE BEFORE YOU INVEST A DIME WITH THIS BANK/BRANCH.

Bank of America is a decent bank. If you do all your banking…read moreonline, it is actually great. If you go in, the staff is nice and helpful, but for some reason, the tellers- who are usually one, or two- have to write everything down for every customer,it seems. That's why you spend quite some unusual long times, in line, every time you have to see a teller.

Very slow !! usually there is only one teller it's not clean…read more Management is not professional

I always think its redundant when people write Yelp reviews for big chain places like banks and…read moreChipotles but the customer service at this location is so amazing I needed to share. I visit this bank at least twice a week for my work. Im always promptly greeted and taken care of. The tellers are always gracious with a smile on their face and small talk. It seems like a little thing but in this day and age, those small things are rare commodities. Fast service and excellent employees. What more could you want?

I want to make all customers and future customers know about the predatory ways of Capital One…read moreCredit Cards. Apparently I wasn't notified of my $39 membership fee in January and was then assessed a $25 past due fee plus interest. In February I was assessed $45 fee plus interest for non-payment. When I was sent a notice from Credit Karma that my credit score dropped 40 points, after having a perfect payment record for the last 10 years, I called Capital One. The young lady got the fee and interest removed for February, however they would not change my credit report nor remove the Jan charge. We are talking about $39 membership fee, for a card I don't use and have had for years. Why don't I use it, because the interest rate 28%. Capital One has no one to speak to except the one person I spoke to on the phone and no Sr manager to speak to. This is pathetic customer service. I have two bank accounts, another card with them and this is how they treat their customers. Oh and if you want to complain to their credit dispute department, you have to send all your personal identity information by US Mail for them to even review it. If you aren't getting the message about how much Capital One sucks, I hope you do now. Closing accounts just makes your credit score worse....

Great customer service! Whenever I needed to deposit anything and Ola served me, I had an easy time…read morewithout getting any attitude. I have been going to this bank for more than 20 years and I have never received as great of a customer service as I did with Ola. Ola definitely deserves a promotion and raise! Keep up this service always!

Falls within the worst customer service and operational management of any consumer agency I have…read moreworked with. 1) they sent my account to a 3rd party servicer - Concord 2) Concord has mishandled my account to the extent they issued me a 1098 for Mortage Interest and I don't even have a Mortgage type account nor ever have with this company 3) I have requested a statement to reflect how much of my payment is going to principal vs interest. For "5" months they still have not provided and none of the statements I receive include this information. 4) Attempted on multiple occasions to speak directly with Layfayette and customer service tells me that have left a message via their internal system to have someone call me - yet nobody ever calls. 5) Requested executive offices and to speak with an executive admin. Customer Service states they are unauthorized to transfer calls to executive offices, and stated there is no executive admin -- which is false. I WOULD NOT RECOMMEND ANY CONSUMER TO DO BUSINESS WITH THIS COMPANY.

This was probably the best customer service I've ever received at a Wells Fargo. They were fast,…read moreinformative, and helpful. I was actually impressed that the branch coordinator stepped in to help me instead of letting me wait for the teller to finish with the customer he was with. The branch was clean, organized, and welcoming. I don't go to the bank much anymore, but this Wells Fargo is top notch in every way.

Really slow service around 3:30 PM on a Friday…read more Why don't their ATMs offer small bills? I had to wait in line of 5 people to do a withdrawal and only one slow teller was assisting both the in-branch customers and the drive-thru line. After 10 minutes, a manager, Jorge, called two employees from the back who were chit chatting to alleviate the lines. They did, and then the line started moving. I would pick a different time to come back.

I love Bank of America I just wished this location provided better customer service. From my…read moreexperience there I have noticed that because I am a black woman who appears to be young I am treated as such. I don't like bad customer service and I dont enjoy being the target of fun shade. Do your job, be kind, & direct.