Memories... memories…read more.. This is the Capital One Bank Branch where I opened my most recent checking account. My G-d it's been at least 7 years. No complaints here. Everyone has been nice and they get people in and out quickly. I haven't been here in a while, but the last time I went, they had one of those giant coin machines that you can dunk your hoarded pennies and nickels in. That thing is loud as all get up. But really handy as... you're inside of a bank. This is in the shopping center on Old Georgetown road with the new Not Your Average Joes, Quartermaine, Chipotle, Flippin' Pizza. The parking is pretty good, and if you would like to either celebrate or drink to forget after you to the bank... there's a beer and wine store 2 doors down. I stopped visiting this branch as much as I don't work across the street anymore, but I wouldn't hesitate to stop in and say hi. Everyone's super friendly.

Capital One is the best bank, is everything a bank should be. They are professional, kind, local…read moreand are easy to use, I have all sorts of accounts with them. Everyone is helpful, specially, the bank teller Kelsey Hage in Bethesda MD branch. I purchased a house, needed to wire transfer $70k to another bank. I walked in expecting bank personnel to help me, however I found, I have to do this online by myself. I never did this before, I was very worried about transferring this large amount. Kelsey felt my anxiety, she stepped in and was extremely helpful, got me through this tedious process.

This review is specific to the one at 12099 Rockville Pike. I set up a business account here, and…read moreit's exhausting. I believe BOA had gotten too big too fast. I've had this account for 8 months. They are located 45 min from me. In 8 months, I have had constant problems. The most frustrating one I have is that no one has ever answered the phone - not once in 8 months, meaning I have to go up there every time. It's finally gotten to the point where I am going to have3 to close my account there and go to a different bank. It's a pity BOA leadership hasn't looked to see this, but on Yelp every single one of their banks in my area in MD gets mostly 1 star.

I Despise this Bank for my elder mother. Today, 12/1/25 the only person at the front desk and not…read morebehind the glass, tried to do a withdrawal at the ATM machine. I will be reporting this Bank for fraudulent behavior. The correct way for this transaction should have Tellers!!!

Two doors to get inside. The first one is light enough. Wait for someone in a wheelchair to open…read moreit. The second one is way too heavy. Sometimes somebody comes to health and sometimes they don't see you so there is a doorbell there that you could bring. The manager is incredibly helpful and friendly. The teller was a little more dismissive and basically said you should've called for an appointment or scheduled it online. The manager immediately stepped in and said you couldn't be seen within 10 minutes. There's nothing to complain about really here, nor is there nothing to really celebrate about here.

On 03/25, I tried to make a car payment at the Rockville Wells Fargo bank. 1 teller was working. 3…read moretotal people in line. 2 other employees were laughing in the drive up window. Another employee was on a computer. After waiting 10 minutes with no movement, I drove around to the drive thru. Was told by the blond lady that my payment transaction would take more time because only 1 teller is present. Why does anyone need to spend 20 minutes to give the bank $? 4 employees? Managers don't help out in a pinch to ensure good, timely service? Extremely Poor Customer Service! Please give your $ to the Chase Bank, a block away. Thank you.

Great customer service! Great location!…read more I took my 16 year old here to cash her nanny job pay check as the check was written to her from a Wells Fargo account. Immediately upon entrance she was greeted by three smiling employees who asked how they could help her. When she said she was only there to cash a check, one of the employees graciously offered her to open a savings account rather than just cash her check. I had wanted this service offered to her at the last Wells Fargo bank I took her to to cash her check but sadly it was not offered then. At first she was hesitant until the kind lady told her the account had no fees, then she went for it. 10 minutes later my daughter was the sole owner of her very first bank account. Now she feels all grown up. I am very impressed how Isata Tejan-Jalloh helped my daughter open up a bank account and told her that saving money in a bank is safer and more responsible than carrying cash. I think Isata should be commended on teaching younger "bankers" the importance of saving money at a young age. Thank you Isata!

This location is now closed, however they were great! The ease of accessing the ATM just steps away…read morefrom the parking spots made my trips convenient. The tellers were also kind and patient the times I went inside. I believe that the closest locations are now on Hungerford and in Crown.

I love Sandy Spring Bank. It's great to find a local community bank with big bank perks. Abdul is…read moreabsolutely amazing.

I went there on Thursday March 21 and spoke to Neeru Khanna and Emanuel Williams. They were both…read moremost helpful, thorough and are truly excellent at their jobs. I needed to have my account checked for a pacific deposit amount made back in 2020 for when I was self-employed. They gave me a printed bank statements that were made in 2020 which was very helpful and showed that no deposit of that Pacific amount was made.

Opened up a savings account. The app makes it easy to use and can manage all transactions. Highly…read morerecommend.

Thank you to Yury and the rest of the Capital One staff members. Everyone, was smiling and helpful…read more They even have a big puzzle laid out in the main area, so guests can try and help solve it. That is so creative and thoughtful. A huge round of thanks to Yury, who took me step by step, through my bank business. She was so nice and patient with me. She was also super knowledgeable about the bank and how to make things work for the individual customer. So, if you are looking for a lovely staff and great service, head on over to this branch.

I've been a customer of Capital One (and Chevy Chase before) for many years. This branch is my go…read moreto branch. The service I get there is always very good. The Branch Manager (Doris) is extremely knowledgeable and over years solved many issues for me. Best of all you can call the branch and get a live person which is rare nowadays.

I needed to open a bank account and walked into the local PNC branch. It was a great experience…read more Personal and friendly service. Great attention to details to choose the best services for my particular needs. Many thanks to Betty and Georgia. Thank you PNC Bank.

Is anyone else tired of the incredible smoke job you get when you come into this branch. I actually…read morecame in with a problem today. Instead of a definitive plan to address the problem I got all kinds of but kissing, and two attempts to sell me a credit card. But my problem not appropriately addressed. Details below. I went into the branch asking for help with a $500 duplicate charge from a store I used my atm card at. (The store charged me once as an atm, then as a credit card. So the charge went through twice). Before the desk based teller would even address the issue I came in for she wanted to know why I wasn't using their % back card. Finally, after redirecting the teller, she looked up my info and basically told me that the transaction is between me and the store, however, the dispute was in. And at the end of the day it's the store who needs to resolve the issue. I told the desk teller I contacted the store and they can only see one charged not two. So how can we resolve this? Again, she intimated it's the store who has to address it. So basically I'll be loosing my $$. Not receiving a good answer i went outside and called the store back and got a store rep on the phone who said they would speak with the bank. So I went back in the bank and told the teller the store was on the phone to address the problem. The teller then literally put her nose in the air! And said she would not speak with them and walked into the back. This is a teller who is chronically desk based and spends all her time kissing you know what trying to upsell products. How come when you go into the bank with an actual problem they won't help you. I realize this Has to get taken care of on an auditing level, however, the tellers that work there could be a little more helpful when there's an actual problem and not stop trying to upsell you perhaps we could not have yelp. They can also learn how to be polite, not the fake polite when they're trying to sell you something but the actual polite that the rest of us have to have an our jobs. Why do banks get a pass. PNC just lost my next car loan and my next mortgage application. I hope eating my $500 was worth it.

So you get up early on a Saturday to go to the bank before they close. The reason you going is to…read morespeak to a person. Why else do we go? Or maybe to do deposits etc but many of those can be done at ATM or remotely. So back to my story... waited for about 10-15 minutes and then a lady shouts over to us in waiting room ... hello here! Ok so we go over and no hello my name is nothing. What can I help with? We start explaining and she picks up phone. Not acknowledging us and not telling us what she is doing. She really did not want to be there today. I get it it's Saturday but come on just fake it for a little please. Eventually I'm like so you can't help us you have to call? She like yes you have to speak to credit card department. Well why not say that!! I just wasted my time, my family and you. I clarified so you can't help us with any related to credit cards. Yes! So you have a branch for people to meet people in person but you don't know and we end up phoning. I can do that myself. We got up and left. Come on Chase!!

The problem is not necessarily with this branch but with the bank overall. Horrible customer…read moreservice who are not willing to help their customers. They locked me out of my account because I deposited a check and they need to verify with the bank that issued me the check unfortunately they're unable to do so because is a personal check not cashiers check... bottom line they're closing the account within a few days after I open it.

Excellent service and prompt attention; the staff are very friendly, and I particularly loved the…read moreway Ms. Luz Soto treated me

Recently, I've received a great deal of help through this system. Eric Han, in particular, has been…read moreincredibly helpful. While other staffs were also kind, Eric Han, a CRPC, was truly outstanding -- always courteous, patient, and willing to explain every detail clearly . I truly appreciate his support, and I highly recommend him."