I always think its redundant when people write Yelp reviews for big chain places like banks and…read moreChipotles but the customer service at this location is so amazing I needed to share. I visit this bank at least twice a week for my work. Im always promptly greeted and taken care of. The tellers are always gracious with a smile on their face and small talk. It seems like a little thing but in this day and age, those small things are rare commodities. Fast service and excellent employees. What more could you want?

I want to make all customers and future customers know about the predatory ways of Capital One…read moreCredit Cards. Apparently I wasn't notified of my $39 membership fee in January and was then assessed a $25 past due fee plus interest. In February I was assessed $45 fee plus interest for non-payment. When I was sent a notice from Credit Karma that my credit score dropped 40 points, after having a perfect payment record for the last 10 years, I called Capital One. The young lady got the fee and interest removed for February, however they would not change my credit report nor remove the Jan charge. We are talking about $39 membership fee, for a card I don't use and have had for years. Why don't I use it, because the interest rate 28%. Capital One has no one to speak to except the one person I spoke to on the phone and no Sr manager to speak to. This is pathetic customer service. I have two bank accounts, another card with them and this is how they treat their customers. Oh and if you want to complain to their credit dispute department, you have to send all your personal identity information by US Mail for them to even review it. If you aren't getting the message about how much Capital One sucks, I hope you do now. Closing accounts just makes your credit score worse....

Memories... memories…read more.. This is the Capital One Bank Branch where I opened my most recent checking account. My G-d it's been at least 7 years. No complaints here. Everyone has been nice and they get people in and out quickly. I haven't been here in a while, but the last time I went, they had one of those giant coin machines that you can dunk your hoarded pennies and nickels in. That thing is loud as all get up. But really handy as... you're inside of a bank. This is in the shopping center on Old Georgetown road with the new Not Your Average Joes, Quartermaine, Chipotle, Flippin' Pizza. The parking is pretty good, and if you would like to either celebrate or drink to forget after you to the bank... there's a beer and wine store 2 doors down. I stopped visiting this branch as much as I don't work across the street anymore, but I wouldn't hesitate to stop in and say hi. Everyone's super friendly.

Capital One is the best bank, is everything a bank should be. They are professional, kind, local…read moreand are easy to use, I have all sorts of accounts with them. Everyone is helpful, specially, the bank teller Kelsey Hage in Bethesda MD branch. I purchased a house, needed to wire transfer $70k to another bank. I walked in expecting bank personnel to help me, however I found, I have to do this online by myself. I never did this before, I was very worried about transferring this large amount. Kelsey felt my anxiety, she stepped in and was extremely helpful, got me through this tedious process.

I've never left a bank smiling. It's always some kind of incompetence or nonsense or waiting. I…read morewalk in with my dog today and they hold the door, they coo and get excited over my pup, they immediately help me. What? They deal with my issue in five minutes. They walk me to the ATM to make sure I get the denominations I want. They provide dog biscuits and say we're welcome any time. They're all friendly and happy or at least doing a damn good job pretending. SO glad I switched to Chase after debacles at Bank of America. This branch was awesome.

The worst Branch in Washington with the most obnoxious Manager, John Gomez. He lied thru his teeth…read moreto gain my business saying he lived in Newport Beach and had a house on the beach in the presence of the Investment Specialist, Brandon Mong. As a Real Estate Broker, I checked on his WHITE LIES & discovered he never lived in a house on the beach. When I notified him; he got angry and yelled at me to leave the Branch in the presence of 5 of his colleagues as he was embarrassed to get BUSTED. Manager, Gomez had the audacity to threaten me that he would call the COPS when I visited the branch to meet my Investment Banker as a "CHASE PRIVATE CLIENT" THINK TWICE BEFORE YOU INVEST A DIME WITH THIS BANK/BRANCH.

I made an on-line appointment for 2:00and got there 1:50. Only one teller asked what I wanted. All…read moreother staff members ignored me. While I waited, one teller hung out in the lobby on the sofa. A bank specialist was talking to a client in an office/private room with the door open. After the specialist put a banking person on his speaker phone, anyone in the lobby could hear the conversation. After 10 minutes, the door was closed. No privacy for that client! Later a bank specialist greeted me. He offered an office in the open space lobby, but I asked for private room to handle my banking needs. He was 10 minutes late. In about 8 minutes, he excused himself to go help the teller. He told me they were understaffed. The manager of this bank was not there. Meanwhile the specialist got into conversation with another person --- a second interruption during my appointment time. I never completed the service I wanted done. The lack of professionalism of the staff was not appreciated. Making an appointment is for someone who wants to spend hours at a bank branch waiting to get a service done that would have taken 20 minutes. I have gone to this branch for 20+ years. The last time I went to this branch was 2.5 months ago when I had another negative experience. Well Fargo Bank needs to train their staff for their different jobs! There was no manager on site. They were understaffed.

Went to the bank to try and get some quarters. That's it. Showed up at 5:01 and it was closed…read morestarting at 5:00. No big deal. Tried knocking and someone came up. Guy looks at me like I'm about to rob the place. And then I ask him if I can just pop in to get some quarters. In the rudest tone he tells me they're closed. I start to say "But.." And he cuts me off and says we're closed. No big deal in the overall situation but that is not how I would expect a bank emplotee to treat a customer, even if you're closed. I opened up another bank account a few months ago. Not sure if I'll cancel Wells Fargo but they seem to do everything worse than my new bank. The only thing they had going for them was location near my apartment. Avoid the overweight guy in the vomit yellow shirt

I have been a customer from the inception of this branch in Wisconsin Ave…read more Very poor customer service by the branch manager and the senior staffs. The only good thing is the helpless tellers .The only reason I still visit the branch is because of the tellers . The Managers should learn from the tellers, how to satisfy a customer.

Horribly unresponsive. Won't answer phone calls, emails, and there are never enough persons…read moreworking in the branch. Banking seems to have suffered immensely due to the pandemic.

Wonderful help w customer service rep.. Ashley r spears is…read moregod send!!! Best experience as there were a lot of questions and complicated ones I had !

Great service and branch staffs. Always very pleasant and hen I come in for my banking business.read more

This Bank of America Financial Center is very convenient for me. Whenever I need to withdraw cash,…read moreI usually make the trek to this Wisconsin Avenue location. The one downside is street parking can be difficult to find, but there are some nearby garages. I have not used the actual financial services yet, however, I may do so down the line. I recommend coming here.

Long wait with one SLOW teller and other workers just walking around pretending to look busy…read more This branch closed at 4pm and is not open Saturdays. I would say the worst service of all BOA branches I have ever visited. They need to be reviewed by Management for additional training and having more experienced staff present. I'd give this branch 0 stars if i could. Bank of America- DO BETTER!

Let's start with the ATM, which is almost always out of cash or out of order. No one ever puts up a…read moresign or anything to tell you it's out of order, so people just line up one by one to discover it on their own. And then we all traipse over to the Sandy Spring Bank next door to get our cash and pay an extra three dollars for the privilege. Going inside? Get comfy because it's going to take forever. Maybe because the ATMs are down. Again.

Suntrust is now Truist and they have both been awful. And their telephone service, which is housed…read moresomewhere very far away is even worse. Can you imagine having a bank account for over 30 years and being asked "what year did you establish your account"? Impossible. Or on a joint account not being able to obtain a cashiers check without your spouse's approval? Unbelievable. Edited for politeness...

I had an almost perfect credit score personally (800+). I had zero debt personally and zero debt…read morethrough my business. I had a business that was growing. I had paid off a lot of previous debt so I demonstrated the ability to pay previous obligations. I literally should have been their ideal client. But they denied my $1 million+ revenue business any line of credit (LOC), even a modest $50K. I went to another bank and got a $100K line of credit that was limited only because they were freaked out by Chain Bridge Bank's refusal to lend. A year later, I got a $250K line of credit with my new bank. Chain Bridge Bank appears to cater only to political campaigns. I fail to understand this since that's a very very risk undertaking. But they don't seem to care about almost sure-thing local businesses that are growing rapidly. And now we are 3 times the size only a few years later due to no help from them since they refused to extend a LOC.

Cons: There is only one location. Pros: Because there is…read moreonly one location everyone is super friendly and recognizes you when you come in. Awesome customer service!

This review is for Omni Jones who was like an angel when I was dealing with having to get POA for…read moremy mom's accounts at NIHFCU. It was (and still is) such a difficult time when you have a parent going through severe dementia and end of life and it's overwhelming and the system is NOT build to support the family members who are trying to help when they stop paying their bills and don't know how to stay on top of their money any longer. I was completely mentally and emotionally overloaded and in shock at how severe my mother's condition had become and Omni was not only caring and supportive, she listened and helped me get everything that I needed in place while I was in town so that I could get my mom's affairs in order. She gave me so much personal attention and was extremely responsive and caring throughout the whole process. I honestly don't know if I could have gotten through this or figured any of it out without her help and support. Thank you Omni and I'm so grateful to you for everything!

Really mediocre and in fact a very difficult credit union to do business with. They charge fees…read morethat no normal bank would - and then do not inform customers of the fees unless they go online to look. Very disappointing for a credit union, as these are billed as friendly places to bank.