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    Chase Bank

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Chase Bank

    Personal banking

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    1 year ago

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    Wells Fargo Bank - One of two rooms for people with safe deposit boxes.

    Wells Fargo Bank

    (6 reviews)

    Chevy Chase

    The tellers are very patient and overworked; branch staffing needs to be better coordinated. Very…read moredisappointing customer service. The process of getting to the safety deposit box had changed again. Waited on line (15 minutes) to get the teller to go and open the safe deposit area...then told I had to look at contents in a separate room. I uploaded picture of first room; I had to use the 2nd room after closing the shades. I felt bad for the teller--they were short staffed as two of the "bankers" had called out sick. I wanted to leave my keys with the teller so I would not have to come back but was told I had to make an appointment with a banker and come back. I left the keys on the counter and told the teller that I did not need them anymore as I did not intend to come back. In the interim I also had to calm down an older gentleman who became very upset when he was told there was no one there to help him and he could get the services he needed at another nearby Wells Fargo...sort of defeats the purpose of banking locally.

    Dear God this branch has a consistent string of fools running the show. Not only do they…read morefrequently make banking 101 errors, they are incapable of acknowledging factual errors, apologizing and correcting these errors. Too much of my time has been wasted getting things corrected, then follow up and now going over every statement with a fine tooth comb. No thanks, who needs that headache. Some of the tellers are very pleasant but their tone and body language change when the ever revolving management team begins to hover like angry crows. Account closed

    Wells Fargo Bank

    Wells Fargo Bank

    (3 reviews)

    Friendship Heights

    The interior is bare bones, and I've never seen a Wells Fargo with such bare walls and incredibly…read moreminimal marketing collateral. It was quite odd. I was running errands in the neighborhood and thought to pop in here to see if I could open up an account but they had only one banker, and she had an imminent appointment. She was friendly and accommodating and offered to make an appointment, but I didn't plan on coming back to the area for a while so I declined. It would be great if they had more bankers available and capable of account opening and didn't require appointments for every transaction beyond depositing or withdrawing cash.

    I don't understand why this branch has not been put on the closure list. When they bother to show…read moreup for work, the staff and manager are useless and rude. On more than one occasion I have entered the bank only to be told by the single teller that no bank officer is onsite who can help with my need. Sometimes they lock the doors during scheduled open hours and then the employee or two pretend they are not there (very common on Friday afternoons). One time I was able to schedule an appointment with a bank officer only to have her call me about 30 minutes beforehand and tell me she was working from home so she would not make the appointment. The space is dismal, depressing, and icky. It feels like a dank fluorescent-lit cave. And Wells Fargo is always the bank in the news being forced to pay fines for misconduct and for abusing their customers. I only use this bank to get free money with new account opening bonuses and then as soon as I qualify for the bonuses, I close my accounts.

    Chase Bank - banks - Updated May 2026

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