I just went into United Bank on Rockille Pike. I was next door running an errand and needed to…read morebreak some 20's for my elderly mother who doesn't drive anymore and is unable to take care of a lot of the things she used to. I went into this bank and and inquired if they could please break ten 20's into smaller bills for my mom. The courteous young lady explained they don't do this for non-bank customers but would check with her manager. The manager agreed to break only one 20 dollar bill for me. And they think THIS is how to attract new customers??? Well certainly not me. I wonder if this manager has ever been a caregiver for anyone? Probably not. It's really hard and your time is limited. Maybe one day this manager will understand.

Amazing service! Right when you walk in you are greeted by the sweetest tellers ever. Ousman and…read moreDawit are always willing to help you. Community banking is the way I go now!

This is the best bank in the world IF what you care about includes:…read more 1. Having an actual relationship with your banker(s): Keith, Athena, LaTasha, Maura and Scott are all simply awesome. They always go above and beyond to help make sure I get my questions answered and needs met. They always take time to answer my (often ridiculous) questions frequently asked at odd hours and yet always make me feel like a valuable customer. They are fantastic at their jobs and offer great advice. 2. Having a bank that actually lives their progressive values: Amalgamated Bank isn't one of those businesses that carts out a Pride flag in June or hands a 'Black Lives Matter' sign as a means of tapping into niche makets (though they both support lgbtq+ communities and the movement for Black lives). Amalgamated Bank is an org that actually 'walks the walk.' From making it possible to bank 'unbankable' communities including immigrants and others; to having a model that does not depend on charging absurd overdraft fees to poor and working class peopled to having a brilliant and diverse workforce that reflects our communities; to handling (with excellence) the needs of progressive political and non-profit organizations, to supporting important legislation that makes a huge difference in people's lives to taking the time to help customers that didn't grow up learning financial literacy (and have a ton of shame attached to that) and helping us not only make great choices but also ensuring that we actually learn more and become more competent and confident at managing our money. I honestly can't say enough about these folks other than I am so, so, so grateful they are a part of our community, I will never, ever, ever Bank at a major corporate bank again.

Very unethical mortgage lending process. They will take your money (upfront fees) and then walk…read moreaway. You literally have no recourse and could be out thousands of $$!

Will Mitchell and the team at First Savings Mortgage are basically like a team of wizards…read more What is a group of wizards called again? A coven? A Hogwartz? Basically, JK Rowling should write another book entitled: "Harry Potter and the easiest mortgage ever executed" I'm telling you, the first time I bought a house I dealt with another mortgage company (which I... obviously didn't use again). Why did I not work with them again? Well... basically I put in an offer on a home, it gets accepted, then we'll just call him "Zack" - Zack gives me an estimate of how much money I'll need to close on the home. Then a week later that amount increases by a couple of grand. Then a week later the amount increases by several grand. And I'm like... dude... what is happening?! My breathing room right now is about equal to those little air pipes they used to use in coffins in case someone gets buried alive. The day of closing finally comes along weeks later and I put down every shiny cent to my name to close on my first home. I barely made it. Now comes along Will with his mortgage wand for my second home, yeah the interest rate core of that wand is a little thicker, and yeah the closing cost wood it's made out of is a little more expensive cause it's a townhome and not a condo. But man o man, not only did the estimated cost to close not go up during that closing process, it went DOWN. Yes DOWN. AND Will and his team (The Order of the mortgage) we're able to get everything approved and finalized within... jeez... I think it was 12 days. Will literally works like a boss. He's available at pretty much all times. He always took my calls, he always informed me of any changes. He was super responsive, he was on top of everything. I mean... he is professional and shows not a sense of urgency, but a glut of urgency. His team was also very responsive and organized with all the paperwork we had to do. I don't know if you've ever bought a home before, but it can be very stressful. For usually weeks you're balancing getting paperwork to the mortgage lender, paperwork to the real estate agent, going over paperwork from the seller's real estate agent, you inevitably have a billion questions even if you've done it before cause it's just a whole process and every home purchase is different. It's basically like a part time job for a month buying a home. This home purchase was accelerated cause we were trying to make a very aggressive and appealing offer to a home where we KNEW we would have competition during the initial height of home buying season. I just can't say enough about Will. It also didn't hurt that Will knows my real estate agent Kris Nelson and has a good working relationship with him. Just such a solid solid team. Oh... did I mention that NOT JUST the closing costs were down, but my monthly mortgage payment went down as well! Now, this isn't gonna happen with every transaction - so don't go in there expecting it. But, I will say that if there's anyone who can make it happen, it's Will and his team over there. Early on in the process another mortgage company called me and tried to get me to switch over to use them for the mortgage. They must have gotten my info when my credit was pulled. I went back to Will and basically presented their offer to see if Will could beat it. Will pointed out A NUMBER of incorrect items on their offer and basically explained to me that it would actually end up being more in the end cause they under estimated on a few items and I basically would get "Zacked" again. And honestly, it's because of Will's firsthand and deep knowledge of real estate transactions in this area. So... I know this goes without saying by now... but I'll put it here in writing. If you're looking for a well trained wizard of mortgage lending, winner of the tri-wizard lending tournament, professor of magic mortgage history, and leader of the ministry of mortgage... just go with Will. Trust... I won't ever make the mistake of NOT going with Will again.

I'd rented in DC for a number of years before finally getting on the market in earnest to buy a…read moreplace starting last year. Carter K. at First Savings patiently worked with me all through last summer-fall, and then again through this spring's market, until we found the perfect place earlier this month. Not only was he diligent and communicative with getting quotes to me, he also proffered valuable input about where he thought rates were, specific instruments (like the wonderful HomeReady program) that I wouldn't have even known about, and just tactical guidance so that we could navigate the process as efficiently as possible. When the time came to close, it's no surprise that Carter (and his amazing team) pulled off the deal in 20 days, satisfying the sellers who wanted the transaction done by the end of the month, which we achieved by closing on the last day of May. He had the appraiser's report in within five days of ratifying the contract. What's so thoughtful and wonderful about First Savings is how they take care of so much of the hard work for the borrower, like setting up insurance policies and escrow accounts. I would work with Carter and co. in a heartbeat if I ever refinanced or bought another place.

I am considering opening a trust account for myself as I have a disability. The staff was helpful…read moreand knowledgeable. Today I was walking by and needed to use their bathroom because one of the drugs my doctor prescribed makes me go. While the bathroom is not for customers the manager Chris graciously made an exception. The service is fantastic.

The service that I receive here is always top shelf. The staff really cares about my well-being in…read morethe realm of finance. I've been supporting their diaper drive, food drive and coat drive for some time. Also, I regularly support the credit union foundation with cash contributions. One time, a credit union representative called me and acknowledged my continued support and offered any assistance to me that I may need. He stated that my name popped up again and again as a donor and foundation supporter. I intend to continue my efforts of support in the form of cash and material goods.

Opened an account with them by phone and then went into this branch to complete the transaction and…read morereceived excellent customer service. Bright, airy and cheerful bank atmosphere with personable and professional service. Patrick E. was very kind, professional and very efficient. Ask for him if you need any kind of assistance. I am hopeful that I will continue to have a great relationship and experience at this bank. Definitely worth a look if you are searching for a bank

I live in Bethesda Maryland but I drive to this TD Bank location for my banking. Everyone in this…read moreoffice has been not just courteous but thoughtful & Professional and always going out of their way to help me. Today I needed to have a document notarized. I called this branch and asked if they had a notary and they said yes they did come on over. I was greeted when I came in by Patrick who asked me to sit down. I asked him if he could notarize the document I needed and he said certainly. I pulled out my ID and also my TD Bank ATM card to let him know that I was a customer. He said yes I do need your ID but I would notarize this even if you weren't a customer. Tell me where else in the world this could happen other than TD Bank. Thank you for all the help you've given me. I'm a TD Bank fan forever!