This is the only viable bank in southwest DC. During the work week there are a lot of people…read morearound taking a walk, looking over one of the many food truck vendors, and using this Wells Fargo. It gets a one-star rating. The ATM machine is laid bare for all to see, from Maryland Avenue, and makes anyone using the same an easy target for a robber.

I went in to get help with an online issue and even though the banker couldn't do anything for that…read morespecific issue he did not with me and try to see how he could help me in some other way. He did not just tell me he couldn't help without any other options and on to the next customer. Very attentive staff. The tellers were fast and super sweet. This was a chilly, rainy, Monday. :)

The Bank is amazing in all perspectives. We want to appreciate to the bank and specifically Mr…read more Federico Cura for his professional outstanding service. I will definitely recommend their businesses. Thank you so much

Frederico Cura at USPS FCU was extremely helpful during my auto refinance and my credit card…read moreapplication. He answered all of my questions and was very responsive after the transaction was closed. I highly recommend him and USPS FCU. I was able to lock in a better refinance rate than my original new auto loan rate and a very competitive platinum Visa credit card rate.

Absolute disaster and completely incompetent. The aforementioned duplicate of my equity line that…read morewas supposedly fixed 3 years ago delayed the closing of my house sale by 5 days and almost caused the buyers to back out. They refused to make any concessions or even admit they had made a mistake. I have sent messages to their Board of Directors and audit committee and have still received no response two months later. They also accidentally sent another members account information to my title company which they refuse to own up to. They are incompetent and liars. If you value your money and your privacy, DO NOT USE THEM.

Great team everyone was amazing . Went to open an account was have issues doing it over the phone …read more Left with a premium online savings account , checking account and a credit card

Stay away!! I've banked with them for 20+ years. In the beginning, they were wonderful under the…read morenamed NARFE. However, over the past few years their loan and banking service has plunged down hill. Mistake after mistake!! I can no longer trust them with my finances.

I've had experiences with several federal credit unions. InFirst is the worst by far, and it's…read moregetting worse by the year. InFirst recently implemented a new website interface. When I attempted to pay my Visa card, which previously only required that I pay directly from my linked bank account, I was given a convoluted, multi-step process to make a payment. When I asked InFirst to cancel my Visa card, they advised that it would take several days. Normally, when one wants to cancel their credit card, it takes less than 5 minutes. There are plenty of great credit unions out there. This is not one.

HUD FCU started charging me $5 every month for inactivity, without ever notifying me in advance…read morethat they will start doing that, during the pandemic when people can't go transact in the building. I sent secure messages from my account, and in addition I sent emails asking them to fix the situation. Never heard back, just got charged yet another inactivity fee again AFTER I've been trying to reach them and "reactivate" my account and they just ignored me. So that's the strategy, simply don't respond to customers - this way you can keep their account inactive so you can basically steal more money in inactivity fees. I've never experienced such poor level of customer service with a financial institution

The place is open to HUD employees and maybe other Federal Employees. It's nothing better than…read moreyour standard bank. In fact, its worse. There are a number of other credit unions with better service and rates. They never offered anything that couldn't be matched by BoA or Wachovia. The place is like a throwback from 1973, and the service is sloooooow. I don't have a good reason to go here. I guess the one reason to go is if you want to feel like you are going back in time when you go to your bank.

I took out $300 recently. It gave me $100 in 20s and two $100 bills. It's possible it warned me I…read morewould get $100 bills, I don't know. But that's a crazy combination of denominations to give, let alone have as your default. I've never in like 40 years of getting money from ATMs for all kinds of banks and credit unions in this kind of amount had it give me Benjamins. Not even one time. So I went inside and explained. She said they could not break the $100s for me because I didn't have an ID with me. I had my Capital One card. She said they needed a photo ID? Er, what? That's crazytown. This was the first time I've ever literally used a native ATM for Capital One. Always used the one in CVS or other affiliated ATMs. Guess I'll either avoid CO's ATMs in the future or at least scour the confirmation page to see if they have some warning about huge bills being the default.

My experience with Capital One online banking, and in branch service, both has been equally…read moredeplorable. Why, you ask? Let me explain... They will decide for you if a purchase you make represents a security concern. They will refuse to let the purchase go through, and say sorry, you'll have to find another way to make the payment, but it won't be through this bank. I ended up submitting a snail check for payment, essentially forcing them to pay for it. However, they will place their concern for risk at a greater priority than servicing you, including refusing to text you to confirm the payment. It's always on you to call to confirm the purchase, and even then, it's possible the purchase won't happen because they don't think it's safe to approve it. While the purchases were high ticket, they weren't that high: $2100 for a laundry set. But no. They won't approve it. ugh. It's not their money, not their decision. I'm definitely moving the accounts ASAP.

Nice and clean Cafe! Great Cafe fuel and would love to just get work done in this area. I would not…read morehave normally come if it wasn't for the free drink on Monday, have a good experience. Every single time I go. The drink is really good and the people are very kind!

Today was the second Monday as of recently where the espresso machine has been broken at this…read morelocation. This location needs to work on ensuring the espresso machine is up and running. I have never seen a coffee shop with their espresso machine down so often. Monday's are free coffee day at Capital one Cafe's from Memorial Day to Labor Day so I was able to still get a non espresso based drink for free. The service though is SLOW. They have a lot of Baristas but it still seems to take forever for them to make the drinks. Free is worth a lot, but if I had to pay I would probably go to a local coffee shop before I went here.

This is the natural, foreseeable result of a banking corporation that wants to cut out the human…read moreelement and force you to do everything online, which is cheaper for them even if less convenient at times for you. The people here are very friendly but the bank is constantly understaffed and the service is so slow that if there are 2-3 people in line ahead of you, it's probably better to come back at some other time. Terrible.

While they used to validate parking in the garage, apparently that was too customer-friendly, so…read morethat's been stopped. The garage charges anywhere from $7 to $35 if it's a game day, and street parking is challenging. No thanks. At least the branch on the Hill has free street parking.

I have been a customer of NCB over 50 years (since 1972) and I've always been impressed with their…read morecourteous, professional service. After I retired in 2008, I went from Capital Hill to the Chevy Chase branch. At CC, I used the drive-up window. Well, one day I needed a deposit slip so I went inside. To my surprise, the teller greeted me by name! That's right, the teller knew my name. No big deal, but it made my day.

I've been a customer for ten years and love this bank. You can walk in and always find someone to…read morehelp. Great customer service and good rates.