Great branch of BCB Bank . Phenomenal staff . Some of the stars here are Josephine, Kathy and…read moreMichael! Top notch customer service. Attentive to customers needs.

Got great customer service from JOCELYNE, my bank teller today. Top notch. Friendly, understanding…read moreand accommodating.

Came to get change for an event and for some reason even though I have a credit card account with…read morethem. The teller refused to give me change and didnt really explain why. Apparently she was only allowed to give me a maximum amount of 100 in change. Definitely going to close my credit card.

What an amazing team! I came in today w issues w my card and I wanted to close my account and…read moremanager Inez Ramirez has helped me to resolve the issue immediately. I'm staying and I really appreciate!!

I opened a checking account today. Lisa at the branch helped me. She was so helpful and went into…read moremuch detail and answered all my questions. I highly recommend opening an account here.

This is the worst saving bank that hiring ruse unprofessional customer service employees. Having…read moreonly been a customer for 7 months I have talked to several other customers to close their accounts

The service is Terrible. With an appointment you wait 45 minutes to be seen by a banker. Trying…read moreto open a new savings account, it was done inaccurately had to return to the bank to make correction. Meanwhile didn't have access to my money. This is the branch at 75 w 125st. Not familiar with other branches Withdrew my money opened account at another bank.

I opened my first account at Glen Rock Savings Bank (whose current headquarters are at 175 Rock…read moreRoad in Glen Rock, NJ) when I was just a boy--some 60 years ago. In six decades with this bank (which has also served my parents, my siblings and their children), I've never had a problem of any sort. (And that's extremely rare in life; the consistently good service that they provide should not be taken for granted.) It's a model of what a bank should be. The people here are unfailingly kind, courteous, professional, and friendly (in a nice, small-town sort of way). They know who I am. They're smart and flexible. And can offer good advice when needed. The bank has grown a bit since I was a boy, with branches in two other towns (Hawthorne and West Orange), but it retains its appealing neighborhood feel, and its independence as a successful local business. (It has not been gobbled up by some larger bank.) I do business with various banks. But this is, by far, my favorite--very well-run. And they deal with people well. I'll always keep an account here.

If I can give a big a fat ZERO - this branch deserves it. I'm sure the customer that left with me,…read morefeels the same. The inefficiency in their operations is mind blowing stupid. Unfortunately, all their ATM don't carry $50 bills, so I am forced to use the "human" teller. I need it for a birthday thing. There was only 1 teller opened and 1 customer with the teller. How long can the wait be? So I waited... and waited... a good 5 mins passed... another customer lined up behind me. And we waited.... Another 10 mins... 15 mins... So, whatever is happening seems difficult and challenging for the teller. The customer might be closing her account... or something that requires extra time. Complicated enough that required 2 additional staff to help him figure out "how to process" whatever is needed. They see us, the customers waiting. They avoided all eye contact. At ALL COST. lol That's a hint letting us know - "can't bother with you... bc we don't know what the f*ck we're doing right now" and "No, we're not going to open up another teller window bc we don't do EFFICIENCY here". So what else can a customer do? We leave and go to another bank... YES folks, this is WHY you don't put all your eggs in one Citibank basket! I've been banking at this location for a little over a year... never pleasant. I sometimes would walk to the 38th & 5th Ave branch.. because the staff are kinder and more willing to help. I left shortly after the other customer... I went to Chase Bank, which is also around the corner. Bank smart my fellow Yelpers. #chasebank #betterforyourhealth #citibanksucks

Very friendly staff. I never see a line what people waiting so the tellers are very efficient in my…read moreopinion. There is a notary on site is very helpful.

Staff at this location has typically been great! Laura, Elisabeta, Sandra, Branch Manager Mae, &…read moreRay have been very pleasant and helpful when I have visited. Unfortunately, TD Bank doesn't meet my banking needs, and I closed my last account with them. So long to the great staff at this branch!