When I arrived at TD Bank on 26 March to get cash to tip my hairstylist across the street the…read moreemployees were congregated behind the counter. The young man asked me if I needed assistance. I said yes he asked me what I wanted. that's when I told him I would like to speak with somebody at the desk about my accounts. A woman named Deborah told me to follow her. She asked me for my identification and bank cards. I put them on her desk and she had a stank attitude with me for no reason because of all of the fees that TD Bank charged on my account, I wanted to take my cash Out of my account and requested that she refund me the $70 that was taken out of my account illegally. She said no so I asked to speak to the manager. She stated she was the manager. Since she had a horrible attitude and was very rude. I told her that I just would like to withdraw my cash from my accounts, and that I would go to another branch Where I have received excellent customer service in the past. She told me to go to the teller to withdraw my funds. The teller began giving me my money when she stated that at least her accounts weren't overdrawn. She tried to humiliate and embarrass me, not knowing about my recent Emergency health crisis causing me to not be able to work. So when I called her nasty, she asked what did I say? I told her you heard me. I reminded her that she was at work and I was unable to work for the past three weeks, I felt humiliated and disrespected in public around other customers, and felt that there was no need for her to make such a snide comment not knowing my situation. I felt that my right to privacy was violated and when I contacted the bank today, they told me that she had closed my accounts after I specifically requested them left open so that I could retrieve the stolen funds at an alternate branch. If you have money at this bank, I suggest you take it outand deposit it in the bank that deserves your business because they do not. They don't respect their customers and they don't respect our right to privacy.

America's Most Inconvenient Bank. Tried to make a deposit at 1:00 on a Wednesday and no one was at…read morethe drive-thru window. Kept pushing the call teller button but no response. Drove around and went inside and there was one teller with a line of six people. Waited five minutes and she was still working on the first customer. There were at least two other workers in the bank that were just sitting at their desks. Since I had frozen groceries, I left and went home. When I got home, I called to complain and the phone rang 20 times with no answer before I finally gave up. I went back Friday and there were no cars in line at the drive-thru and it still took me ten minutes to deposit three checks into my business account. The teller was not the least bit apologetic and just said they were short staffed. I will be closing out my account and moving to a more convenient bank

I have stopped in this branch twice recently and the customer service is awesome! Both Shameia and…read moreCaitlin were extremely friendly and it's quite clear that they both sincerely enjoy their jobs. I'm very lucky to have this branch right down the road from where I work.

It's kind of difficult to get out of the driveway when there is traffic, but this location is…read morepretty good. It's a gorgeous bank, completely renovated years back. There's ample parking and a drive thru ATM. I still can't believe that I have to pay a fee to use a teller at my own bank! Crazy.... Plus, Bank of America ATMs drive me crazy! Why are the buttons so difficult to press?!

So sad this bank used to have their act together. I needed paperwork on my loan and was told to…read morewait 60 days. Then nothing. Day after day of calling and "it's coming" nothing happened. Finally after copying the ceo and his admin it magically was fixed in one day. Very pathetic performance.

Best service and products around. Small town banking feel with all of the technology and products…read moreof the big banks and much better rates! Everything you could need for personal and business banking make Customers Bank the best bank on the Mine Line.

Worst service ever! Called this branch to make an appointment to pay off my mortgage. I have been…read moreon the phone for 20 minutes without success. One person I spoke to said that there were no Wells Fargo Banks close to my home, when there are multiple banks within a 5 mile radius. I finally told her to stop repeating that since it was not true. So, let me get this right, I want to pay them money and I can't get an appointment?

I love the people at this bank. Sunita is THE reason that I switched to this bank. She is soooooo…read morenice and she always helps me. Also, every single teller in the bank remembers my name. It's so sweet!!

I asked for assistance in processing some paperwork for a transaction for following day. Was told…read morethey could accommodate me. I complained that TD bank would do it for me. They insisted I was wrong and they would not put up with my abuse and one the guys ( not sure if he was a manager ) yelled, yes yelled!! at me to leave if I didn't like their rules.

Great staff and service. I just moved into the area, they were all very warm and welcoming!read more

I love the location. It's so convenient and there is always enough parking. The drive thru ATM is…read moregreat too. In past experiences, I haven't found the staff to be very helpful or knowledgeable, but they are friendly enough. Also, the building is old and needs renovations. I think the location really helps though because its directly across from the shopping center and a bunch of restaurants on Lancaster avenue.

Turn around and walk back out the door customers and employees alike. This bank reports so much…read morefraud on accounts. From a security standpoint they do everything on paper... I can't tell you how many mistakes this has caused. And as for working for them Ritu's could care less she will toss you to the wolves with little to no care. If your familiar with the Wells Fargo sales tactics of getting you stuff customers what they don't need or want you will do great. As a customer this is a red flag they will talk your ear off about credit products till you either walk out. Oh and they will call you 3 times every 4 months to market to you on top of 4 times once you open anything. Just save yourself the stress and pain and go anywhere else. Oh but if you want anyones bank account balance and have stolen their identity they will just tell you over the phone information such as balances and numbers.

I work with Donna here and it's the best customer service I've experience at a bank. She goes out…read moreof her way to make everything extremely easy and pleasant.