Conveniently located right inside the mall so if you ever feel like you need to do some banking or…read moredo some business in the bathroom, this is your place. As a member you get 50% off craft drinks. Do come back and check often as they give away a lot of freebies such as luggage tags and passport holders. I grabbed a few for my friends too. Excellent customer service!

This place/location continues to be reliable and offer friendly and good service. Lately, it has…read morebeen quite crowded, but we manage to find seatings. However, more often than usual we have seen stains on the chairs and tables not being wiped. I do know it can get busy and maybe lack of staff, but it was not like this before.

First, I would like to say the representative was amazing, nothing but 10 stars, but the "bank"…read morepolicies are absolutely intrusive and unnecessary. How, do you, as a "bank" have the authority to require my ss# and occupation as a precept to me cashing a payroll check, which you already charge me $10 for, because I do not have an account with you, because you are money hungry and have no interest in anything but the top ten percent, but, I digress. How it is legal for you to not only charge me $10, for a payroll check, but ask personal information?. I am going to recommend anyone I know to stay away from your bank

Most inconvenient bank. Stopped by at 1:00 pm on Wednesday to do a quick deposit in drive through…read more Waited several minutes with no response so I drove around and went inside. There was one teller with six people in line in front of me. Waited in line for five minutes before having to leave because of frozen groceries in the car. When I got home, I called them to complain and no one answered the phone after about 20 rings. This is at least the third time I've had an experience like this in the last two months. I will be closing my business account there by the end of the week

It's becoming rarer for me to need a brick & mortar bank. Everything is on line these days; at…read moreleast for me. However, every once and a while you need to be face-to-face with a human. This branch location is near where I work so it's easy to stop by for lunch. This place has great humans! Recently I visited and had a chance to interact with Rula Rahmani. Her professionalism and social skills were amazing. It's been my experience that this is typical with PNC employees which is one of the reasons I've stayed with them for many years.

I asked if they could change $100 bill for me, and they refused to assist me because I am not a…read moremember. My husband is a member but apparently, he would need to be present in order for them to accommodate. I am also not a member of TD Bank, but they often happily assist me with this request when needed. .

This is a great Citadel branch! Whenever I need to go to the branch in person, there is always…read moresomeone at the front to greet you when you walk in and ask what you need assistance with. They even offer you water and/ or coffee when you come in. Recently, I wanted to move a certificate of deposit back into my savings account upon maturity, and Jeffrey Gessner, a financial sales representative, was very pleasant and helpful to work with. I'm very pleased with Citadel and service I have received so far.

From the owner: Locally owned for nearly 80 years and proudly serving the community, Citadel is a full-service…read morefinancial institution offering checking, savings, credit cards, loans, mortgages, investments, insurance and more

I was surprised with how disappointing my experience was with this bank. No wonder I never go into…read morebanks to do banking. I opened a checking account online b/c I saw a deal where they'd give you a $200 cash bonus if you open a new account and make a couple of deposits after you open the account. So I open an account electronically by creating a check from my current bank. Everything was fine (I checked my new account online - money was in there - okay, good), until 2 weeks later I get a letter from Citizen's bank that my account had been overdrawn, and I owe $20. I also got a letter from my current bank regarding the check I wrote. I didn't understand what was wrong until I called my bank - they do not honor electronic checks. Therefore, they declined the transfer to Citizen's bank. I thought the best way to resolve this was to go to a branch, hand over a check for the same amount, and get the fee waived. I met with the bank manager, who seemed a bit confused about the situation. She has to call headquarters to see what was going on. According to her, my acct. was frozen b/c they were concerned about fraud (b/c I created an electronic check that was rejected). But I was in the bank, with a check in my hand, and they could not give me an answer. The manager said she has to speak with her regional manager to see if the account can be unlocked so it can be activated gain. She didn't ask me to pay the fee. She told me she'd call me later that day to let me know where we stand. At this point, I was still interested in keeping the account. I did not hear from her later that day, so I called the next day. I spoke with her and she still did not have an answer. She said she'd call me in the next couple of days when she hears from her regional manager. A week goes by, and nothing. I called her again a week later, but was not able to speak with her. Someone took my message and told me she'd call me back later that day. I waited, and again, nothing. I got tired of waiting after a week and called the 800 number directly, and the representative told me all I had to do is pay the $2- penalty, and my account would be fine. I explained to her what happened, and she was apologetic, yet she did not offer to take off the fee. I told her I wanted to close the account. and she expressed that they'd really like to retain me, yet she made no effort to keep me other than saying Citizen's bank would love to keep me. I was then put on the call with another manager to close my account. Again, I expressed my frustration and my experience with the local branch. She was apologetic, but she never offered to waive the fee to keep me as a customer. I guess there is really no such thing as a free lunch. Instead of making $200, I lost $20. But the money isn't what bothered me - it was the entire experience with this bank and the branch I went to. Maybe I would have had a different experiencing if I just called the 800 number first, or went to a different branch, but this was what happened, and I won't bank with Citizen's again.

This is the absolute worst bank to secure a mortgage. Even though I am a depositor for the past 45…read moreyears, have ample savings, significant income this bank waits until the 11th hour to give you the clear to close. They request a lot of information which was all supplied extremely timely (within an hour most times) they hold up the process. The loan officer is rude and inefficient. I chose this bank because they held my current jumbo Mortgage for the past 10+ years and figured this tiny mortgage was a no brainer. Now we are too far into the process to change direction with 24 hours to go. The stress and disregard for their customers is unbelievable. Run don't walk.

I have been a client of TDBank for 20+yrs. Conducted all business at the Collegeville Branch. Have…read morealways had a recognizable present there. I have both personal & small business accounts. I am now told that I must show ID EVERY time I make a business deposit. They have previously had problems with fraud, and NOW even though I have been a long-standing customer with an outstanding banking/credit history, they tell me that does not matter. I don't wish to be lumped in with all their fraud problems. That is no ME. I will be finding another bank

I'm writing to recognize an employee at the Collegeville TD bank branch. Her name is Sheena(sp?)…read more She was so friendly and helpful I have an account with TD Canada. So while I was visiting my parents in Collegeville I decided to finally do something with the huge jug of coins I had gathered and left there. I spent a few hours rolling the coins so that I could bring them in the following day and get some cash. When I brought it in I was told they didn't accept rolled coins and that I had to use their coin counting machine. So while I sat doing that, unrolling each roll of coins, Sheena was nice enough to come over and offer to help me do so when she was finished with who she was working with( she was the only one to offer, I did think someone else would've offered because it wasn't busy, but maybe they had other work, or maybe my expectations for customer service are too high) Then the machine broke. And several people came and tried different things to fix it. Now I was in a hurry, so I was slightly more frustrated than I had to be, it was out of anyone's control really. But that being said Sheena did her best to accommodate me and try and offer solutions to help while I was in a hurry. She was so friendly and was leagues above many in customer service. It's employees like her that keep customers happy and satisfied with your services. So thank you Sheena for being so helpful!

Bank elsewhere Besides having the worst and most unreliable…read moreATMs of any financial institution and horrible customer service, this credit union will create every opportunity they can to assess overdraft fees. They regularly time overnight payments vs deposits to ensure account is overdrawn

This Branch is located at a centrally convenient location. There is a drive thru also. The Banking…read morestaff are always attentive and acknowledge you as soon as you walk in the door. There is a very personal touch and it feels like an office environment more so than a Bank. Convenient 24 hr ATM access also.