An unprofessional experience with the branch manager. With several branches to choose from, I'll…read morevisit another branch when banking services are needed.

I can't list enough praises for the staff here. My cousin has autism and sometimes has difficulty…read morecommunicating complex ideas to strangers so when he needed to come in to replace his debit card, it was quite a nerve-wracking process. Justin was incredibly kind, patient, informative and overall gave EXCELLENT customer service in a challenging process for us. Thank you so much for your compassion! It does not go unnoticed. My cousin left feeling happy and was rightfully proud of himself for accomplishing a new and challenging task and I couldn't be more thankful for that!

Conveniently located right inside the mall so if you ever feel like you need to do some banking or…read moredo some business in the bathroom, this is your place. As a member you get 50% off craft drinks. Do come back and check often as they give away a lot of freebies such as luggage tags and passport holders. I grabbed a few for my friends too. Excellent customer service!

Ordered a large Chicken Cheese Steak, f,/o, extra cheese, buffalo sauce…read more Got a long roll , poor quantity of meat Cheese was sparse, definitely not Extra No Buffalo Sauce Won't be back I'll Drive to Exton, Gentillis can't be beat!!!

Sonia was such a delight to work with as she was friendly, eager to help and very pleasant. Thank…read moreyou so much for making my experience a great one today. This branch is my favorite. Thank you for caring and being happy and helpful when I come in.

Giving it one star is generous. I waited from 9:03-9:35 in line to do a transaction. There was only…read moreone teller who was doing her job friendly and to the best of her ability since she was the only one working the teller counter and the outside drive up. The bank manager as well as a second teller showed up about 9:20 or so and took to the counter. This bank has no direction and POOR customer service. That is directly related to the fact that there is no example of management to make things easier for the customers. I have been banking here since it was Commerce Bank and the service has been declining Seems like it is very hard to get competent help. The poor teller was doing the best she could but the manager is at total fault for making this bank the worst TD I have been to. Will try to avoid it at my own personal expense and go to another OR just take my money out and go elsewhere

Been with PNC for 12 years. until yesterday. I had a simple question that would take 5 seconds to…read moreanswer, however my account had to be looked up to answer it. 4 employees doing absolutely nothing. Told I had to wait just a few minutes (conversation #1). There were 9 conversations in total. Another, Want a bottle of water. Another, want to schedule and come back later (after waiting 10 minutes already, again, with employees doing absolutely nothing). Manager asks me if she could be another 5-10 minute. Walked out. Manager attempting to tak to me after I was outside the building. Rather than help - excuses, excuses, excuses and they never finish helping anoyone since they spend so much time never getting anything done. Closed the account at another branch - took 5 minutes to do so. No more PNC for me. Rather than attempt to help a customer, they spend half their day telling you why they cannot help and you have to wait. I have had appointments with the bank before for more involved transactions and even then always, always kept waiting. Train your staff on a thing called customer service. I will highly recommend PNC - to folks I cannot stand.

It's becoming rarer for me to need a brick & mortar bank. Everything is on line these days; at…read moreleast for me. However, every once and a while you need to be face-to-face with a human. This branch location is near where I work so it's easy to stop by for lunch. This place has great humans! Recently I visited and had a chance to interact with Rula Rahmani. Her professionalism and social skills were amazing. It's been my experience that this is typical with PNC employees which is one of the reasons I've stayed with them for many years.

This is a great Citadel branch! Whenever I need to go to the branch in person, there is always…read moresomeone at the front to greet you when you walk in and ask what you need assistance with. They even offer you water and/ or coffee when you come in. Recently, I wanted to move a certificate of deposit back into my savings account upon maturity, and Jeffrey Gessner, a financial sales representative, was very pleasant and helpful to work with. I'm very pleased with Citadel and service I have received so far.

From the owner: Locally owned for nearly 80 years and proudly serving the community, Citadel is a full-service…read morefinancial institution offering checking, savings, credit cards, loans, mortgages, investments, insurance and more

I was surprised with how disappointing my experience was with this bank. No wonder I never go into…read morebanks to do banking. I opened a checking account online b/c I saw a deal where they'd give you a $200 cash bonus if you open a new account and make a couple of deposits after you open the account. So I open an account electronically by creating a check from my current bank. Everything was fine (I checked my new account online - money was in there - okay, good), until 2 weeks later I get a letter from Citizen's bank that my account had been overdrawn, and I owe $20. I also got a letter from my current bank regarding the check I wrote. I didn't understand what was wrong until I called my bank - they do not honor electronic checks. Therefore, they declined the transfer to Citizen's bank. I thought the best way to resolve this was to go to a branch, hand over a check for the same amount, and get the fee waived. I met with the bank manager, who seemed a bit confused about the situation. She has to call headquarters to see what was going on. According to her, my acct. was frozen b/c they were concerned about fraud (b/c I created an electronic check that was rejected). But I was in the bank, with a check in my hand, and they could not give me an answer. The manager said she has to speak with her regional manager to see if the account can be unlocked so it can be activated gain. She didn't ask me to pay the fee. She told me she'd call me later that day to let me know where we stand. At this point, I was still interested in keeping the account. I did not hear from her later that day, so I called the next day. I spoke with her and she still did not have an answer. She said she'd call me in the next couple of days when she hears from her regional manager. A week goes by, and nothing. I called her again a week later, but was not able to speak with her. Someone took my message and told me she'd call me back later that day. I waited, and again, nothing. I got tired of waiting after a week and called the 800 number directly, and the representative told me all I had to do is pay the $2- penalty, and my account would be fine. I explained to her what happened, and she was apologetic, yet she did not offer to take off the fee. I told her I wanted to close the account. and she expressed that they'd really like to retain me, yet she made no effort to keep me other than saying Citizen's bank would love to keep me. I was then put on the call with another manager to close my account. Again, I expressed my frustration and my experience with the local branch. She was apologetic, but she never offered to waive the fee to keep me as a customer. I guess there is really no such thing as a free lunch. Instead of making $200, I lost $20. But the money isn't what bothered me - it was the entire experience with this bank and the branch I went to. Maybe I would have had a different experiencing if I just called the 800 number first, or went to a different branch, but this was what happened, and I won't bank with Citizen's again.

This is the absolute worst bank to secure a mortgage. Even though I am a depositor for the past 45…read moreyears, have ample savings, significant income this bank waits until the 11th hour to give you the clear to close. They request a lot of information which was all supplied extremely timely (within an hour most times) they hold up the process. The loan officer is rude and inefficient. I chose this bank because they held my current jumbo Mortgage for the past 10+ years and figured this tiny mortgage was a no brainer. Now we are too far into the process to change direction with 24 hours to go. The stress and disregard for their customers is unbelievable. Run don't walk.

I have been a client of TDBank for 20+yrs. Conducted all business at the Collegeville Branch. Have…read morealways had a recognizable present there. I have both personal & small business accounts. I am now told that I must show ID EVERY time I make a business deposit. They have previously had problems with fraud, and NOW even though I have been a long-standing customer with an outstanding banking/credit history, they tell me that does not matter. I don't wish to be lumped in with all their fraud problems. That is no ME. I will be finding another bank

I'm writing to recognize an employee at the Collegeville TD bank branch. Her name is Sheena(sp?)…read more She was so friendly and helpful I have an account with TD Canada. So while I was visiting my parents in Collegeville I decided to finally do something with the huge jug of coins I had gathered and left there. I spent a few hours rolling the coins so that I could bring them in the following day and get some cash. When I brought it in I was told they didn't accept rolled coins and that I had to use their coin counting machine. So while I sat doing that, unrolling each roll of coins, Sheena was nice enough to come over and offer to help me do so when she was finished with who she was working with( she was the only one to offer, I did think someone else would've offered because it wasn't busy, but maybe they had other work, or maybe my expectations for customer service are too high) Then the machine broke. And several people came and tried different things to fix it. Now I was in a hurry, so I was slightly more frustrated than I had to be, it was out of anyone's control really. But that being said Sheena did her best to accommodate me and try and offer solutions to help while I was in a hurry. She was so friendly and was leagues above many in customer service. It's employees like her that keep customers happy and satisfied with your services. So thank you Sheena for being so helpful!

Bank elsewhere Besides having the worst and most unreliable…read moreATMs of any financial institution and horrible customer service, this credit union will create every opportunity they can to assess overdraft fees. They regularly time overnight payments vs deposits to ensure account is overdrawn

This Branch is located at a centrally convenient location. There is a drive thru also. The Banking…read morestaff are always attentive and acknowledge you as soon as you walk in the door. There is a very personal touch and it feels like an office environment more so than a Bank. Convenient 24 hr ATM access also.

Horrible experience!! Do not open a business account with this company they will rob you with bank…read morefees just for holding your money! Why would a place that is suppose to protect your money steal money from a small business owner? Stay away, go to any bank but this bank.

Khmari Jones Local Guide·19 reviews·1 photo…read more Review for KeyBank: A Horrible Experience If I could give KeyBank zero stars, I would. This review is not only for the branch I dealt with but for KeyBank as a whole, including their customer service, protocols, and policies. KeyBank left me homeless despite having enough money to cover my expenses. A fraud investigation was initiated on my account, but my money was cleared, and nobody ever informed me what the investigation was about. They issued me a cashier's check with the remaining thousands of dollars I needed for moving. Right when I arrived at my new location, KeyBank stopped my account, rendering me unable to access my funds. I had to borrow money from others, leading to unnecessary expenses that I now have to pay back. This situation has ruined my life. I couldn't attend school, pay my car insurance, or cover my housing fees. KeyBank's incompetence and lack of accommodation have caused irreparable damage to my life. Everyone I dealt with at KeyBank, from the branch to customer service, was unhelpful and unsympathetic. Their protocols and policies are flawed, and their customer service is abysmal. Avoid KeyBank at all costs. I will still be contacting the Attorney General's office in hopes that no one will have to go through what I had to. I have a child, a husband, and pets, and I nearly had to sleep in my car with them. This review will not be the end. I'm going to try to make sure no one is ever treated like this again by this bank. Even after the investigation was done and they gave me back my money in the form of a cashier's check they still never apologized for all they did to me. Run for the hills you all. I can't keep explaining my situation in more details as it is all too unbearable to keep remembering. Just trust me run for the hills when it comes to this bank. Go to a bank that is known like Chase, Bank of America, TD bank, or Wells Fargo. Go to banks that are known. Don't take chances with this bank like I did. I never heard of Key Bank except when I signed up with unemployment and I don't know what possessed me to bank here. You live and you learn. The only branch I stepped into was the one in Devon, PA, and I can't stress enough how no cared that I would be homeless because of this investigation. Everyone always had a different excuse on why my account was blocked. I even started thinking maybe they were holding on to my money to collect interest or something. Stay away from this cursed bank.