love this bank! easy mobile banking app and the staff is friendly and professional. the small town…read morebank feeling with an international bank is a bonus!

I tried calling 2 different branches to verify wire instructions. Called one branch was put on hold…read morefor 5 minutes then sent to voicemail. Called another branch in the same area and was told that they would not verify the wire instructions. I work for a Bank, trying to wire our clients large payment to this bank and was told that they would not give any account information out. Asked to speak with a branch manager and was told very rudely that she had just spoken to her branch manager. So, you want our bank to wire a considerable amount of money for a payment and won't verify the wire instructions. With all the wire frauds and fraud out in this world, your bank should not allow wires if you don't even have a wire room you can send us to, to verify emailed instructions. If you need to send funds, I wouldn't do it to or from this bank! I would not recommend as they are not willing to verify wire instructions that you received by email; you would think that you would want to protect our mutual clients' funds with all the fraud in this world. I needed to verify that the emailed instructions we received are valid.

I have been banking with Firstrust since I was 16. I never needed their help until I wanted to to…read moredo renovations on my home and take out a line of credit. I shopped multiple banks and this bank gave me the best rate and the process was so simple! Every time I go into to the bank they ask how the process is going and are always so nice! Megan is great and so easy to work with! They are loyal to their customers and I will never leave for that reason!

Stopped by deposit check during heat wave. Shamar was very personable and professional with amazing…read moresmile. Thank you! ​

Walked into this branch with all the proof of fraud I would need to start a criminal investigation,…read moreand a bank employee nearly grabbed me by the arm, spun me back towards the door and asked me to leave. How in the world is that helpful? I am there to literally hand you a scammers head on a platter and they didn't want it!? WHAT? ARE YOU SERIOUS RIGHT NOW? This lack of care, awareness, and humanity made me so angry I almost called the police to file charges for attempted assault. This branch flat out does not care if you lose all your money. They will push you out the door if they think you are disturbing the customers, even if the damn bank is empty. The owner, gm, and all of the employees need an attitude check before they piss off the wrong person. DO NOT MESS WITH PEOPLE'S MONEY YOU MORONS!

Sonia was such a delight to work with as she was friendly, eager to help and very pleasant. Thank…read moreyou so much for making my experience a great one today. This branch is my favorite. Thank you for caring and being happy and helpful when I come in.

Giving it one star is generous. I waited from 9:03-9:35 in line to do a transaction. There was only…read moreone teller who was doing her job friendly and to the best of her ability since she was the only one working the teller counter and the outside drive up. The bank manager as well as a second teller showed up about 9:20 or so and took to the counter. This bank has no direction and POOR customer service. That is directly related to the fact that there is no example of management to make things easier for the customers. I have been banking here since it was Commerce Bank and the service has been declining Seems like it is very hard to get competent help. The poor teller was doing the best she could but the manager is at total fault for making this bank the worst TD I have been to. Will try to avoid it at my own personal expense and go to another OR just take my money out and go elsewhere

This place is really great. Got my truck financed through them- the employees here are the real…read morehighlight. Definitely the best auto financing rates available in the region, and they were better than any national credit union I called.

I'm a credit union person. I prefer credit unions over banks as they have personal services and…read morecare about the member (customer in banking terms). I have had an account at Reliance FCU for many years. They have financed my home, helped me do home improvements, take that special vacation and buy the car of my dreams. Sue Chally the CEO is accessible. How many banks can you say that about? One of my favorite services is SPRIG, the online banking app. That alone is worth 5 stars. I my credit union.

Gotta love those Bank of America ATMs! Why can't all banks have those things? Not only can you…read moredeposit a check (no envolope), but you can also deposit cash without an envelope as well. I think they have very smart mice in there to counting that cash, or maybe squirrels. The nifty thing is that when you depoit it that way -- without an envelope -- your account gets credited immediately, just as though you had deposited it with a live teller. Ain't that somethin'?

Coffee and snacks were delicious, space very comfortable . Very convenient spot, near Nordstrom.read more

Conveniently located right inside the mall so if you ever feel like you need to do some banking or…read moredo some business in the bathroom, this is your place. As a member you get 50% off craft drinks. Do come back and check often as they give away a lot of freebies such as luggage tags and passport holders. I grabbed a few for my friends too. Excellent customer service!

Great location and Jerome was very helpful and friendly. Highly recommend this location. Citizens…read morebank is a great bank !

Not a great experience. We tried out Citizens as a local bank, but haven't had good customer…read moreservice. When we tried to close out our account, we waited on hold, and there were some hoops to jump through. We had to come into a local branch, and when we got there they had to call online banking and sit on hold too! So now we sat on hold, while sitting in the local branch. :/ It wasn't the branches fault, they seemed nice and helped us occupy our kids. Just seems like a broken system that makes it difficult and annoying for us the customer.

I used to live in PA which is when i originally signed on with Trumark. they were AWESOME for the…read morefirst few years, i was seriously amazed because i came from PNC which was a nightmare and it felt kind of unreal how smoothly everything went. Over the past two years, ESPECIALLY this year, they have this algorithm that supposedly "flags fraud" that is a NIGHTMARE. Seriously multiple times every week on purchases. Even though ive told them numerous times ive moved, and they know and can clearly see from my transaction history, it doesnt matter. In other words, this credit union is only good for people that never go anywhere or travel, because you will be dealing with bullshit and they cant do anything about it apparently because its their algorithm and not a person. So unless youre like super bored and want to deal with constant headaches- i wouldnt recommend As if that wasnt vexing enough, they didnt even catch the acual fraud that happened on my card...they told me they cant...so apparently they have a fraud monitoring algorithm that doesnt actually catch fraud...nice lol. so after i cancel my card and order a new one, im waiting for a week still no card...i call the bank...THEY NEVER PUT THE ORDER THROUGH..why? because they "thought it was sketchy" and apprently they have the right to revoke service to anyone. Which sure thats fine, but how can you legally get away with not telling someone that? Like, im literally not able to access money, to eat food, to pay my bills without my debit card... and you have no obligation to let your customer know?! Immoral, insane, outrageous - leaving this bank ASAP and telling every single person i know how awful they are.

Employee turnover is high for a reason. Management is dumb as mule…read more Their ATMs are the worst You have to re-login for each transaction. Deposit funds. Get logged out. Reinsert card. Log in. Get balance. Get logged out. Reinsert card Light gray font on white backgrounds Out of order half the time. Than you either have to take time to drive 10-15 miles to another location and HOPE that one works or face an overdraft fee. Unreal how they operate. They spend all of their money on junk mail and advertising rather than fixing operations