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    KeyBank

    2.0 (4 reviews)
    Closed 9:00 am - 5:00 pm

    Services - KeyBank

    Personal banking

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    Firstrust Bank

    Firstrust Bank

    (2 reviews)

    I tried calling 2 different branches to verify wire instructions. Called one branch was put on hold…read morefor 5 minutes then sent to voicemail. Called another branch in the same area and was told that they would not verify the wire instructions. I work for a Bank, trying to wire our clients large payment to this bank and was told that they would not give any account information out. Asked to speak with a branch manager and was told very rudely that she had just spoken to her branch manager. So, you want our bank to wire a considerable amount of money for a payment and won't verify the wire instructions. With all the wire frauds and fraud out in this world, your bank should not allow wires if you don't even have a wire room you can send us to, to verify emailed instructions. If you need to send funds, I wouldn't do it to or from this bank! I would not recommend as they are not willing to verify wire instructions that you received by email; you would think that you would want to protect our mutual clients' funds with all the fraud in this world. I needed to verify that the emailed instructions we received are valid.

    I have been banking with Firstrust since I was 16. I never needed their help until I wanted to to…read moredo renovations on my home and take out a line of credit. I shopped multiple banks and this bank gave me the best rate and the process was so simple! Every time I go into to the bank they ask how the process is going and are always so nice! Megan is great and so easy to work with! They are loyal to their customers and I will never leave for that reason!

    Trumark Credit Union - ATMS constantly out of order

    Trumark Credit Union

    (10 reviews)

    I used to live in PA which is when i originally signed on with Trumark. they were AWESOME for the…read morefirst few years, i was seriously amazed because i came from PNC which was a nightmare and it felt kind of unreal how smoothly everything went. Over the past two years, ESPECIALLY this year, they have this algorithm that supposedly "flags fraud" that is a NIGHTMARE. Seriously multiple times every week on purchases. Even though ive told them numerous times ive moved, and they know and can clearly see from my transaction history, it doesnt matter. In other words, this credit union is only good for people that never go anywhere or travel, because you will be dealing with bullshit and they cant do anything about it apparently because its their algorithm and not a person. So unless youre like super bored and want to deal with constant headaches- i wouldnt recommend As if that wasnt vexing enough, they didnt even catch the acual fraud that happened on my card...they told me they cant...so apparently they have a fraud monitoring algorithm that doesnt actually catch fraud...nice lol. so after i cancel my card and order a new one, im waiting for a week still no card...i call the bank...THEY NEVER PUT THE ORDER THROUGH..why? because they "thought it was sketchy" and apprently they have the right to revoke service to anyone. Which sure thats fine, but how can you legally get away with not telling someone that? Like, im literally not able to access money, to eat food, to pay my bills without my debit card... and you have no obligation to let your customer know?! Immoral, insane, outrageous - leaving this bank ASAP and telling every single person i know how awful they are.

    Employee turnover is high for a reason. Management is dumb as mule…read more Their ATMs are the worst You have to re-login for each transaction. Deposit funds. Get logged out. Reinsert card. Log in. Get balance. Get logged out. Reinsert card Light gray font on white backgrounds Out of order half the time. Than you either have to take time to drive 10-15 miles to another location and HOPE that one works or face an overdraft fee. Unreal how they operate. They spend all of their money on junk mail and advertising rather than fixing operations

    KeyBank - banks - Updated May 2026

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