I stopped by this Citizens at the suggestion of another customer after receiving a fraud alert last…read morenight. The wait time for Citizens' phone support has been over 60 minutes all day. So I figured I'd try my luck here as I'd heard they do card replacements on site. I arrived at about 4:30pm on a Wednesday, assuming they were likely open until 5. I discovered pretty quickly that they actually closed at 4. Well, I felt pretty silly. Was it a big deal that they were closed? No. Was I frustrated that they were closed? Yeah, after all, I'd have certainly taken care of this over the phone if I'd been able to get through. Was I kicking myself for not checking their hours? Of course. So I'm walking back to my car, silently fuming, as a young woman with a Citizens name tag on walks past me toward the building. "We're closed!" she exclaimed gleefully. "Yes, apparently." I said back to her. "Going home to our families." she said back, with a needlessly condescending and self-satisfied tone, to which I simply replied "Enjoy." Like, was any of that necessary? I was already walking back to my car, having found out they were closed. Like, it costs absolutely nothing to just not be a jerk, and yet this woman felt the need to do so. As a person who works in customer service, I get it, at the end of the day, I wanna go home too. But purposefully seeking out an excuse to be rude is just something else. Y'all really need to re-evaluate your work culture if this is the kind of mean-spiritedness it's producing.

I have been patronizing the Wynnewood Branch, 19b-0068 for some time now. My Mom started…read morepatronizing this branch long before me. This Citizens bank has recently undergone renovations. It looks magnificent inside the branch now. This branch has expanded recently. The individual offices are larger. Also the teller stations are people friendly. No more standing on either side. There is an ATM inside the branch where individuals can conduct their transactions after hours for example. Also there is a drive-up window there. The hours there are Monday-Wednesday, 9AM-5PM, Thursday, 9AM-6 PM, Friday, 9AM-6PM, Saturday, 9AM-2PM and on Sunday, the bank is closed. The drive through hours are the same as the regular teller hours. This branch has a parking lot, however many people patronizing other businesses park here. There is a Starbucks nearby and many people park in the Citizens lot instead of parking in the Starbucks lot, because there are other businesses in the shopping center that people patronize such as Republic Bank. The Branch Manager, Mr. Glenn moniters the parking lot to make sure that the people there are Citizens Bank customers. There used to be an ATM outside the branch, but it was taken down when the renovations started. There are also safe deposit boxes available at this branch. The employees: Anton Gobin/Universal Banker, Kathryn Adler, Senior Teller and Erick R. Glenn are magnificent at their individual positions. My family and I are always greeted with a smile and friendly conversation when we arrive. The area of Wynnewood has many well-known businesses across the street as well. There is a Giant, GameStop, Wells Fargo, DSW Warehouse plus other companies. Check out the area - it is well maintained. Good night Yelp Family!!!!

Wasn't helpful for me. I was looking for a refinance of a rental property in Philadelphia, but…read morethey couldn't meet my needs.

Although the bank has a mixed reputation, I can personally say I've been thrilled with the service…read moreand attention to detail as a customer of the bank. They offered great programs to move my business account, lent money during the good and bad times, and overall welcomed me. While their Narberth branch is a little dated, don't let the old decor fool you, you'll be happy you opened your account there!!

It's horrible how this bank over charged for interest after I paid off my credit card debt, it…read moretruly beats paying the crazy amount of interest they have been charging! Now you have the audacity to have my credit score lowered!!! What's next! Shame on BOA!!! This is how you treat your loyal customers that have been with you for many years! This is not acceptable!

Good morning, I am writing this review to acknowledge an employee of BOA. My wife and I went in the…read morelocal branch on Sproul Rd. in Broomall, PA. on Dec. 19th, 2024 to inquire about an auto loan that I was approved for. The young lady named, (Imples Paynter) answered all of my questions, and was very patient with me. She did not know who I was, nor my employment status; however, I was treated with respect. She was knowledgeable about other banking issues such as IRA's, and Money Markets. She did not try to push any banking products on me either. Her office and workspace was clean, as was the branch. I hope Bank Of America understand that they have a great employee on their team. Thank you, Rev. Tracy

Free coin sorter and really nice staff. Will definitely be back. Had $600 in coins from my hoarder…read moregranny and it was easy to dumb them in their machine and get a check.

Thank you Tiffany Broomall Branch for her service on my account. I always feel comfortable when I…read morehave any transactions.

In my humble opinion, this bank has the best customer service of any PNC from Philly to Wayne. Yes…read morethey can "attack" you, but I've always been treated very well with a smile on every visit. Most o the times the tellers are even willing to fill out a deposit slip or other form for you so you can sign. Very awesome! I hate being in the drive through and having the teller shoot me back a blank slip to fill out. Two things to improve on, one is fixable the other not so much. One, hours are rough, I can hardly find time to get into this place because I am a teacher who also coaches all three seasons. Secondly, the parking and drive through are a little tight to maneuver. But I don't see them moving locations any time soon so let's hope for expanded hours if nothing else! On a side note, didn't notice a Kuereg machine in the store, but I wasn't looking for one and last time I was in was a little less than a year ago. Soooo... Let's hope someone else fills in that mystery.

This location is great. The posted hours on Google is not correct…read more This PNC closes at 1pm on Saturdays, not 3pm.

I have both business and personal accounts with Wells Fargo and use multiple branches to conduct my…read morebanking. I find the professionalism and service of the bankers at the City Line Ave branch to be what I expect in a banking transaction. Ms Tennille is an excellent teller very careful with my transactions and always pleasant. I am always treated as a valued customer. Being a long time customer of Wells Fargo I rate this branch as all I'm looking for in a bank transaction Best regards Umar Mycka President Poison Ivy Horticulturist Inc

This is by far the WORST branch ever. The teller by the name of TENNILLE was very very rude and…read moreunprofessional. I'm so glad I don't have a actual account with this bank. I will be doing an official complaint with corporate.

My friend went in today to withdraw money from his checking account. The banker asked him why he…read morewas withdrawing the money, which was already inappropriate. He calmly replied, "personal matters." Instead of processing the request, the banker told him, "YOU NEED TO LEAVE," with no explanation. When my friend politely asked why, the banker repeated, "YOU NEED TO LEAVE NOW." My friend was shocked by how hostile and dismissive this was. There is no excuse for treating a customer this way, and the interaction felt discriminatory and completely out of line. My friends and I have been loyal Wells Fargo customers for years, and we have never experienced anything this racist or disrespectful. At this point, switching banks seems to be the only option. RUN from this location.

I am giving the bank a four but I'm rating the lady who serviced me, a 5. Ms. Tammy R. Kee is a…read morestar and a perfectionist!!!! I can easily see why she is the Assistant Manager. She should be the manager!!!! I had a situation that needed to be resolved and even though it wasn't Ms. Kee's specialty, she assisted me. If it weren't for her, I know that my concern would not have been addressed in a pleasant manner. All managers should be this professional!!!! Ms. Kee has been employed for seven years and it shows!!!!! Ms. Kee treats her clients with respect and goes above and beyond to ensure satisfaction. Ms. Kee is kind, thoughtful, pleasant and knowledgeable. She is efficient and knows her position inside and out. When I have another issue, I will be calling on this fine employee to assist me again!!! Have a blessed day!!!!!!

Trying to get through to the main customer service line to report a possible identity theft. I…read morecannot get through calling the main number. No one answers at the City Line branch and the phone number they say on the recording to call goes to a medical services company. They used to be a whole lot better.

TERRIBLE customer service. The tellers at the counter think that they own the bank and handle…read morecustomers based in personal preference. This is also been my experience with the other TD Bank located around the campus area, in the suburbs and also in New Jersey. They're short, rude, and unresponsive. Customer service is one of the main details associated with every bank. When you house your money with an institution it is a choice. You're allowing the bank to even utilize your funds while they're there. You want to know that your money is safe but also that you receive good customer service and respect from the bank and it's employees should you need to visit a branch. I was not given that the MULTIPLE times I had to visit TD bank branches and it is really off-putting. I believe they hire young, but also sometimes unqualified individuals who say they're good at customer service to get the job but are really not. I have had much better customer service whenever I called over the phone but even then there were a few times I can recall. I have since decided to move on from TD as my main bank. Between their lacking customer service and their lackluster services it just wasn't worth it. In this day and age there are much better options. Those looking for a new bank should really do some research beforehand.