My friend went in today to withdraw money from his checking account. The banker asked him why he…read morewas withdrawing the money, which was already inappropriate. He calmly replied, "personal matters." Instead of processing the request, the banker told him, "YOU NEED TO LEAVE," with no explanation. When my friend politely asked why, the banker repeated, "YOU NEED TO LEAVE NOW." My friend was shocked by how hostile and dismissive this was. There is no excuse for treating a customer this way, and the interaction felt discriminatory and completely out of line. My friends and I have been loyal Wells Fargo customers for years, and we have never experienced anything this racist or disrespectful. At this point, switching banks seems to be the only option. RUN from this location.

I am giving the bank a four but I'm rating the lady who serviced me, a 5. Ms. Tammy R. Kee is a…read morestar and a perfectionist!!!! I can easily see why she is the Assistant Manager. She should be the manager!!!! I had a situation that needed to be resolved and even though it wasn't Ms. Kee's specialty, she assisted me. If it weren't for her, I know that my concern would not have been addressed in a pleasant manner. All managers should be this professional!!!! Ms. Kee has been employed for seven years and it shows!!!!! Ms. Kee treats her clients with respect and goes above and beyond to ensure satisfaction. Ms. Kee is kind, thoughtful, pleasant and knowledgeable. She is efficient and knows her position inside and out. When I have another issue, I will be calling on this fine employee to assist me again!!! Have a blessed day!!!!!!

I stopped by this Citizens at the suggestion of another customer after receiving a fraud alert last…read morenight. The wait time for Citizens' phone support has been over 60 minutes all day. So I figured I'd try my luck here as I'd heard they do card replacements on site. I arrived at about 4:30pm on a Wednesday, assuming they were likely open until 5. I discovered pretty quickly that they actually closed at 4. Well, I felt pretty silly. Was it a big deal that they were closed? No. Was I frustrated that they were closed? Yeah, after all, I'd have certainly taken care of this over the phone if I'd been able to get through. Was I kicking myself for not checking their hours? Of course. So I'm walking back to my car, silently fuming, as a young woman with a Citizens name tag on walks past me toward the building. "We're closed!" she exclaimed gleefully. "Yes, apparently." I said back to her. "Going home to our families." she said back, with a needlessly condescending and self-satisfied tone, to which I simply replied "Enjoy." Like, was any of that necessary? I was already walking back to my car, having found out they were closed. Like, it costs absolutely nothing to just not be a jerk, and yet this woman felt the need to do so. As a person who works in customer service, I get it, at the end of the day, I wanna go home too. But purposefully seeking out an excuse to be rude is just something else. Y'all really need to re-evaluate your work culture if this is the kind of mean-spiritedness it's producing.

I have been patronizing the Wynnewood Branch, 19b-0068 for some time now. My Mom started…read morepatronizing this branch long before me. This Citizens bank has recently undergone renovations. It looks magnificent inside the branch now. This branch has expanded recently. The individual offices are larger. Also the teller stations are people friendly. No more standing on either side. There is an ATM inside the branch where individuals can conduct their transactions after hours for example. Also there is a drive-up window there. The hours there are Monday-Wednesday, 9AM-5PM, Thursday, 9AM-6 PM, Friday, 9AM-6PM, Saturday, 9AM-2PM and on Sunday, the bank is closed. The drive through hours are the same as the regular teller hours. This branch has a parking lot, however many people patronizing other businesses park here. There is a Starbucks nearby and many people park in the Citizens lot instead of parking in the Starbucks lot, because there are other businesses in the shopping center that people patronize such as Republic Bank. The Branch Manager, Mr. Glenn moniters the parking lot to make sure that the people there are Citizens Bank customers. There used to be an ATM outside the branch, but it was taken down when the renovations started. There are also safe deposit boxes available at this branch. The employees: Anton Gobin/Universal Banker, Kathryn Adler, Senior Teller and Erick R. Glenn are magnificent at their individual positions. My family and I are always greeted with a smile and friendly conversation when we arrive. The area of Wynnewood has many well-known businesses across the street as well. There is a Giant, GameStop, Wells Fargo, DSW Warehouse plus other companies. Check out the area - it is well maintained. Good night Yelp Family!!!!

This branch is closed they moved to Narberth Square. I recommend this branch and bank. Staff is…read morefabulous!!!!

Perfect service in opening a new account. Calm. Cordial. Informative. Excellent privacy.read more

Was given an incomplete accounting of funds due to me. They recognized their error, but it cost me…read moretime and confidence in this bank's accuracy and trustworthiness. Double-check their work and avoid if you aren't on your toes.

Chase bank has been horrendous to deal with. I have had an account in good standing for 5 years…read more They marked a check from the US treasury as fraud. They then locked all of my accounts and I've been without funds for 3 weeks. The bank branches can't help me. Corporate was completely unhelpful about a legitimate check! Don't bank with Chase ever. Trust me, I wish I hadn't.

This location is no longer open. It is now a Starbucks. It closed several years ago. We co time to…read morebank with them but unfortunately they are disorganized and inefficient. We are looking for a new credit union.

Their interest rates are great, but customer service is terrible. I called to dispute charges on…read moreone of my accounts, but the employee hung up on me. I attempted to call back several times, but FMFCU just kept me on hold. This is extremely unprofessional and I wouldn't recommend.

Got a fraud alert text and went in and the staff was very helpful and super nice and everything got…read moreresolved very quickly! Thanks staff for your help

Branch is often slightly busy but depends when you go in. Always find the people working there to…read morebe the friendliest & most professional. Excellent branch.

Wasn't helpful for me. I was looking for a refinance of a rental property in Philadelphia, but…read morethey couldn't meet my needs.

Although the bank has a mixed reputation, I can personally say I've been thrilled with the service…read moreand attention to detail as a customer of the bank. They offered great programs to move my business account, lent money during the good and bad times, and overall welcomed me. While their Narberth branch is a little dated, don't let the old decor fool you, you'll be happy you opened your account there!!

I have to choose at least 1 star? This place owes its customers stars... there should be an option…read morefor negative stars. They want my money for a mortgage that unfortunately was sold to them, but they have an online banking system that no one can log into. FIX YOUR SYSTEM FOR YOUR CUSTOMERS. -5 stars, don't recommend, refinance if you can

I've tried to communicate with multiple employees over the phone about closing my account because I…read morelive in California not in Pennsylvania anymore. I was told by Kimberly on a recorded phone call that my account would be closed after an issue that we had resolved over the phone a few weeks back. I just received another email telling me that my account is not closed and my Zelle account is still linked to citizens which is preventing me from linking it to my Bank of America account. I've tried to email and got no response so hopefully you guys care about your yelp reviews and will resolve this issue without wasting anymore of my time. Your customer service and your staff is absolutely horrible. I mean that from the bottom of my heart.