Raymond zeiters our community manager through Pmp is great, he has always been quick at getting back to me with information, he is well informed about the property & has been nothing but friendly, patient & professional even when as a community we have been dealing with some huge & complicated projects, & some heated & complicated residents. read more

I have an open, pending request dating back to August 11, 2026, regarding the trees behind my backyard that are leaning toward my property. This has become a serious safety concern for my family and our home, especially given the potential risk of the trees falling and causing damage. I have contacted PMP several times but, unfortunately, have not received any response or update regarding my request. I also called PMP's main number at 805-642-2400 and spoke with a customer service representative. While I was on hold, he attempted to contact Katie as well, but she did not respond to him either. I have also sent Katie multiple emails without receiving a response. I reached out to Brad as well, but I have not heard back from him either. This has been extremely frustrating, especially with the transition to the new PMP management company. I understand that transitions can take time, but this is a safety issue involving trees that are leaning toward my property, and I feel that my request should be addressed promptly. Has anyone else experienced similar communication issues with PMP, or can anyone suggest who I can contact to actually get some assistance and have this safety concern addressed? read more

Hasn't even been a week and they cannot fix the online payment portal so a lot of us can't pay our dues and again , try and get a call back from someone ! They will try and say your phone is broken, ! What is it with these companies and their abysmal customer service , we just gout out of a nightmare one and this isn't looking good either ! Edit: Well Brad what groundbreaking ideas , i would have never thought of those insert sarcasm here .. firstly there is no direct link to the homeowner portal on the main site , second. When i was able to speak to someone she seemed to be outsourced call center that couldn't even get the address correct let alone resolve the issue and she told me to expect a call yesterday spoiler alert still waiting and thirdly our manager doesn't seem to be able to read a simple email as he tried to gaslight and imply the situation had been resolved when i specifically asked for a call from him ,so in short if you have any other brilliant solutions I will be waiting with baited breath ..... read more

Look, if you've ever tried to orchestrate a long-distance owner-to-renter handoff while your bestie is out of state chasing paychecks and dreams, you know it's peak adult hell. Paperwork mountains, insurance hoops that make the DMV look chill, key/fob/gate code musical chairs, board approvals that feel like applying for the CIA, and don't even get me started on the "move-out/move-in" checklist that probably requires a blood oath. But holy HOA heroes, Ray and Kendra at PMP swooped in like the calm in the storm. They handled the move-out process without a single dramatic eye-roll (that I could detect through email), guided the board member stuff like pros, provided all the contact info faster than my coffee arrives, sorted the new keys/fobs/gate codes seamlessly, and walked us through every insurance requirement so the renters could actually move in without the place turning into a bureaucratic black hole. To the rest of the Cannery Ventura crew and PMP team: You're not the HOA horror stories we all dread (trust me, I know... my management company thinks they are mob bosses)--you're the rare ones who make bureaucracy bearable. Ray Z and Kendra, specifically, deserve a medal, or at least unlimited coffee on the association dime. You turned what could have been a multi-month nightmare into "oh, that was surprisingly painless." 10/10 would adult again with your help (but please don't make me). Thanks for making it easy--seriously. read more

Raymond Zeiters is just a wonderful PMP rep for our community! PMP and Ray were so responsive and helpful during our recent roof issue. We feel PMP really cares about the homeowners. read more

Great management company. I have appreciated Heather V's assistance on many occasions. Very responsive and communicative -- I know who to turn to every time. read more

Heather and Josh have been absolutely wonderful to work with. Both of them are incredibly kind, responsive, and genuinely committed to helping residents. When I had to navigate the architectural committee process, they went above and beyond to help. Five‑stars for Heather and Josh!! read more

I've been on my HOA Board for 7 years now and in that time we have gone through several managers. Our community now is very lucky to have Raymond Zeiters! I know it's not an easy job - thank you for all you do, Ray! read more

Our community in Malibu is managed by PMP Managemrent and Ray Zeiters is our dedicated Community Manager. I give Ray 5 stars because he listens well, is helpful, follows through. and just really cares. Ray answers phone calls and responds to emails quickly. I feel like Ray is on our team and he provides solutions to any issues. So happy Ray is our Community Manager. read more

Raymond Zeiters has been a tremendous asset to our HOA at The Cannery. I truly appreciate how promptly he follows up on maintenance concerns, and I sincerely hope he continues as our property manager. read more

AAAA+ attention to client and issues resolved Perfect customer service ! Thank you again Kindest Red R. read more

Michelle Hying was phenomenal. She helped me for over 30 minutes get my account set up. She was patient and understanding, very professional and knew exactly what to do. I highly recommend asking for Michelle Hying if you need any help with your Homeowners Association website payment setup. She deserves a raise! Thank you so much Michelle for being so kind. read more

Both Heather Vaughn and Sydney Mork have provided immediate and appropriate responses to my homeowners' insurance request for update. I feel safe and comfortable with the responses these ladies have provided. Thanks for the opportunity to share my positive feelings about the employees you chose for HOA connections to Palm Colony residence. Sincerely, Arlene G Gallan, PhD at 291 Camino Toluca Camarillo,CA 93010 read more

This is a review for PMP in general and Raymond Zeiters in specific. I am a homeowner in Moorpark. I was a Board Member in the original HOA Board nearly 40 years ago where I served for four years. During my years as a Board member and homeowner, I have worked with many management companies and their representatives. I can safely state that PMP is, by far, the best management company. There are three principal reasons for my conclusion. First, the management company stays on top of issues that affect our community. Anytime that I have contacted PMP with an issue or concern the issue has been investigated and the problem, if there was one, was quickly taken care of. That is impressive! There is no worse feeling for a homeowner, than to contact the HOA with a problem and then having to wait and wait for something to be done. The second reason is how well PMP works with our HOA. HOAs often get a bad rap for being too restrictive with their rules and regulations. It is easy to forget, however, that one of the reason most of us chose to live in a Planned Community is because those rules and regulations make the neighborhood look nice and keep property values up. In this regard PMP and our HOA have a great working relationship. There is no point for an HOA to enact rules and regulations if the management company is unwilling or unable to implement those rules. Just by looking around our neighborhood and seeing how nice and well maintained everything looks it is clear that the HOA and PMP work closely together as a team. Finally, and this is very important for every homeowner, PMP's management fees are very reasonable. I have checked around with friends who live in similar neighborhoods and we have among the lowest, if not actually the lowest, monthly fees. That is important! Now about the PMP representative, Raymond Zeiters. The job of management company representative can be daunting. It seems like there is always a fire to put out or something to fix or an unhappy homeowner to deal with. In all of the time that Raymond has been the management rep he has always be responsive, polite and pleasant to deal with. I always feel that my concerns are being heard. If only our representatives in Sacramento and Washington were that responsive, polite and pleasant and actually eager to help...but I digress. I personally appreciate the time that Raymond puts into helping keep our neighborhood look great. Thanks! read more

Overall relationship and services provided have been excellent. Senior Community Manager, Sydney Mork, always provides superior service.

My only experience with PMP to date has been with Heather and Josh. And I'm okay if it stays that way! :)) Two of the nicest and most polite people I have had the good fortune to associate with. Quick responses, and genuinely interested in your situation and a solution to resolve it. It is a very nice peace of mind to know if something is out of whack or intrusive in your neighborhood, Heather and Josh are all over it! read more

I am so happy we switched to PMP Management. Everyone on the tam has been great! We are especially lucky to have Ray Zeiters as our manager. He is so efficient, caring and knowledgeable. He has helped us not only through the transition but has also incorporated new and efficient systems that have already saved us money and made a big difference in our community. We are so lucky to have him and are very happy to be working with PMP. read more

Amazing team! Very helpful and fast service. BIG Thanks to Raymond Zeiters, the big pole in our backyard slope that's been sitting there for 2 yrs was removed. read more

I live in the Ventana, Homes in Camarillo California. I'm currently on the board. Raymond is our property manager. He goes above and beyond for our community. He is always there for us. He is always up and positive and we really appreciate everything he does for our community. The portal is easy to use and very helpful. Anytime I have any questions that Pmp team is always there for me to give me any help that is needed. read more

I am with you NO STARS -In my opinion, Before hiring him, he was acting so helpful, but once he came into our Association, gets a hold of the weakest Board Member and controls the board, and start using the HOA lawyers as his personal Lawyer to attack anyone that questions his behavior, his staff is not knowledgable of the D.S. Act. Hence, they are a terror to the Association. read more

PMP is great! Michelle Hying in incredibly helpful. Our situation was resolved quickly and easily. read more

Michelle is wonderful. She helped answer all my questions and walked me through each step!

Everything explained in detail. 5 Star All phone and email contacts reviewed and corrected. Michael Cobin read more

Working with PMP, specifically Heather, has been a great experience! She is friendly, professional, and is a hard worker.

It was easy to connect to a real person. The representative was efficient, friendly and helpful. She resolved the issue with and followed up promptly with an email. read more

Having Raymond Zeiters as our community manager is a blessing for our HOA. He is committed to our community and really cares. He covers all the details we seem to overlook and suggests options when we're stuck. He is very helpful and we are lucky to have him. I can't recommend PMP enough. read more

I'm an HOA board member in a West Hills community who has had the pleasure of working with PMP for over a year now. Ray has been our representative and he has been fantastic with responsiveness, follow-through, and engagement. I've enjoyed working with him. PMP and Ray are a massive improvement over our community's previous management company, and definitely a team I would recommend. read more

This review is specifically for Taylor Johnston. I find her very helpful and quick to respond to emails / phone calls. We all know that an HOA usually comes with burdensome rules, regulations and positions but having someone on that side who is NO-BS and a straight-shooter while also being sympathetic to the home-owner is all you can ask for. I hope Taylor stays our Manager for years to come. read more

I have had only one encounter with PMP Management and that was with one of the managers at Buenaventura Gardens. I am from the Los Angeles area and I was trying to get an architectural request approved for my brother so he could get up the stairs to his condo when he is released from the hospital. DeAnna Guevara patiently guided me through the paperwork and even made phone calls to the contractor to ensure that everything was done correctly. The application was approved faster than I expected and I could not have asked for better service than I received from DeAnna. read more

PMP took over management for our complex in 2023. They are much better organized than our previous management and have helped with the myriad of tasks necessary to keep a community a pleasant place to live. Sydney is very good with community members and keeps the Board up to date and on task. Having more vendor referrals that service our area would be helpful. read more

Taylor at PMP has been a great asset to our HOA. They regularly attend our meetings and provide updates on the status of our community. I'm a homeowner and after attending one of the board meetings I was really impress with her level of professionalism, quality of work and how personal she's on answering HOA concerns. Their staff is always willing to help, and we appreciate their commitment to our community." read more

This review is specifically for Colby Bloom, I find him very helpful and quick to respond to my emails. Every time I need help with the name of Property managers name for certain HOA's, he is there to rescue me. Thank you again Colby read more

Terrible customer service, I been trying to log in and pay my bill on the site and the app and nothing works. I have made multiple calls requesting call back and no one calls me back. Hoa is a great business to be in if you like taking money and not having to work much. read more

Landscaping services were completed well. Working with Raymond Zeiters was easy and he was very professional. My only issue was that it took awhile before the job was completed, but I am satisfied with the results. read more

After many issues with our past management company, going with PMP has been a breath of fresh air. Colby's professionalism, responsiveness and knowledge has quickly helped the community get back on track. PMP really takes pride in trying to educate the board and homeowners who really want to learn how to make their community a better place to live. Thank you Colby and team! read more

PMP took over for another mgt company. They transitioned by paper invoices to paperless without telling me. I found out by getting a lien on my property plus late fees and penalties. They took no responsibility and kept giving me the run around while continuing to charge more late fees and interest. I directed my payments ONLY to assessment dues but they applied them to late fees and penalties despite my clear instructions. Managers refuse to call back. This company is very unprofessional and unaccountable. HOA board members dont care until they are the ones that are the subject of his unprofessionable management company. read more

I can't say enough good things about the team at PMP Management in Thousand Oaks. Over the past few years, I have had the pleasure of working closely with Sabrina, Sydney, Carrie, Gayle, Taylor, Katie, Adela, and Allen, and every interaction has been positive. They are incredibly kind, responsive, and knowledgeable about all things property management. Their professionalism and dedication have made our partnership in the HOA industry truly outstanding. Whether it's handling issues promptly, ensuring everything is on track with your HOA, or being available when needed, this team always delivers. If you're in need of exceptional property management services, don't hesitate to contact them. They are highly recommended!!! read more

Major shout out to Sydney Catton. Thank you for all you do! It is evident you enjoy your job! The texts, emails and on going communication are greatly appreciated. Your energy, focus and guidance help keep our community on track. We are fortunate to have you as our manager! If you were cloned most property management problems would be solved because you CARE! You ROCK! Keep up the GREAT work! read more

Our community has worked with PMP for several years. I would like to thank Brad Watson, Katie Papa and all others on our Community Management team who continue to educate us, and have been partners at our side as we navigate community issues. PMP's robust software platforms are efficient and easy to use. Spearheaded by Mikaela Collerd who understands what communities need to be efficient, board members and homeowners should not overlook taking advantage of PMP's many excellent training sessions. PMP also offers Dr. HOAs for board members. These LIVE webinars invite HOA specialists to discuss and answer questions; everything from HOA financial statements to guidance on legislative issues and updates. PMP has given me tools to be a more effective board and community member. read more

Taylor was awesome assisting me over the phone very helpful in answering all my questions.