Jim Shonts lacks the emotional intelligence and maturity necessary to professionally run a business and manage property on an owner's behalf.
Throughout our contract Jim was combative, defensive, reactionary, impulsive and petty. When I inquired about the listing process due to no communication, Jim responded defensively and condescendingly, after being asked questions repeatedly with no response. "We are not used to clients wanting daily updates", or any updates. My property was rented to unapproved tenants, our agreement says the owner has the final say, which I had no say. They were not a good fit and while I may have chosen them, I did not get a say regardless. They did not pay a traditional deposit, but Jim utilized a 3rd party security deposit insurance company. This company collects funds each month, the funds are not returned to the renters and in the end the owner can file claims for damages. This does not incentivize the tenants to respect the property (which they did not) and it was not agreed upon or communicated that this was an option. I found this out at the end of our contract. Jim charges an additional $295 to file the claims on your behalf, a fee not agreed upon (owners check your agreements).
Jim argued with my tenants via email over $98, "our conversations are extremely adversarial and condescending between each other right now", as well as in the google reviews. After this particular go round he wanted to end their lease, I agreed, but needed to wait while I closed on a property. When I brought it up in the timeline I told him (2 weeks) , he back peddled and dropped it. He rarely answers questions directly, at the end of our contract he refused to communicate - particularly in regards to timelines, key return and funds dispersed. When asked to jump on a call after multiple email exchanges the emails would stop. I hired Jim to manage my property and my tenants, not to manage his mood and feelings through every interaction. In addition to the constant emotionally immature communication - I have only shared the highlight reel - we had challenges with payments being deposited to the wrong accounts, missing utility charges, my owner portal disappearing and other troubling technology issues. These were all resolved, however they added a layer of logistical stress, not to mention the added layer of dealing with Jim in general. Jim will eventually get the job done and he did correct billing mistakes. However, the emotional capacity required to navigate each interaction is exhausting. His lack of professionalism is troubling especially when he is hired and trusted to manage other's assets. read more