Customer service was exceptional! Garrett and Justin went above and beyond. My car is spotless…read moreinside and out. I highly recommend this business.

Not pleased. After washing my Grand Cherokee after spending winter in Pennsylvania I decided I'd…read moresplurge on a full detail rather doing it all myself. The text confirmation had me booked for a large truck/ van/ 3 row SUV. My grand cherokee is a 2 row SUV, so I'm not sure why I paid the same price ($350) as an Escalade, but whatever. When I dropped it off I showed her the problem areas on the bottom of my rear doors where rock salt had really done a number over the winter. She told me there's a few different things she can try and if she has a hard time with it she'll give me a call. I didn't get a call. In fact, I called them twenty minutes before closing to check the status and was told it was done. I go to pick up the Jeep and we both approach the vehicle together and the problem areas look exactly the same. She told me it looks like it's etched into the paint and they can try a paint correction for more money ($150), but can't do it for another 9 days. What happened to trying a few different things? What happened to giving me a call if that didn't work so I can approve trying something else? I do take responsibility for misunderstanding what a full detail includes, although it was never explained to me by the shop aside from saying "full detail inside and out." I was under the impression they would be cutting, polishing, and waxing the vehicle. The reality of it is they wash the car and apply some sort of quick detailer spray. It's basically a glorified car wash for hundreds and I would have never agreed to pay that had I known this beforehand. And to top it off, it wasn't even a very good car wash. The inside of the windshield looks awful, there was tree sap spots still on the paint as if no effort was made to remove them, the lift gate jamb wasn't cleaned at all, and the windows were still wet when I drove away leaving water marks on them and the doors. When leaving I scheduled another appointment for 9 days later for them to work on the problems spots on my 2 doors. After I got home and looked everything over I decided that I would be nuts to spend additional money, bringing my total to $500, for the quality of work that's done here. I pulled out my DA polisher, some ultimate compound, polish, and wax and did the doors myself. I was able to get the tree sap off with a little bit of goo gone and 5 minutes of effort. Lesson learned: If you want something done right, you do it yourself.

"Absolutely outstanding service from start to finish. The staff was professional. The installation…read morewas clean and flawless, with no bubbles or imperfections. My vehicle looks amazing, and the tint has made a huge difference in reducing heat and glare. The shop was clean, the work was completed on time, and the pricing was fair. I highly recommend this tint shop to anyone looking for quality work and excellent customer service.

Came to this location and made an appointment for 6PM and they said they could do it got down there…read moreand locked doors and won't answer the phone which company are you Magic tint or Sunshades Same Building. Do better plus the lobby smells like a zoo.

Scheduled car to be repaired on a date over three months out to coincide with absence and was told…read morethat it would easily be repaired that week we were scheduled. We dropped off the car and came back to pick it up the next week only to find out that it had not been touched and we were never notified. Granted these were not big repairs. These were small repairs and could've been done and completed quickly, but the biggest disappointment is that all the planning had been done and assurances were given, but they did not keep their word.

I am fortunate to have one of my vehicles repaired at this body shop oo…read moreTreadway. The owners are Christian and my car looks impecable. Does being a Christian make a difference.? I would say so. Yes.! Tony is the owner on site and he has been my go to person throughout my experience with this orthepedic nightmare. He responses have always been encouraging and I will keep praying for you. I always leave feeling like I have gotten part of me back. He was conservative in estimating the body work and still gave me a break on other install parts. He is always willing to listen and his body shop staff focuses on their skill set in repairing a car to gem quaility . I have a 2002 f150 Harley and a 2008 Charger that I will take to Tony. He is another Dr. Joseph Crumblis . I review everything I have done in Abilene since moving here from Dallas. My experience with Abilene business owners has always been great.

It is currently 15 minutes after the dealership closed. I was in earlier for a transmission and…read morebrake service and they scheduled me in at 10 and had me out in time for a doctors appointment. Leaving the dealership, I had a check engine light come on. Back in, diagnosed in 10 minutes. Had to make doctor appointment, Marcus said they they were there till 6. I'm back at 5:50. These guys,stayed late to fix it. Saved me another 120 mile trip. Happy camper. Extremely professional service. Color me extremely impressed. Dillon,your service department is one of the best I've encountered.

Took my vehicle into get a diagnostics and waited over a week with no help. The service desk was…read morevery passive aggressive and very unhelpful. Told me nothing was wrong with it but couldn't find the reason my vehicle wasn't turning on. And still had the nerve to charge 300 dollars.

If you want a owner who is patient and humble this is the place to go. Despite difficult encounters…read morethis owner has proven to maintain humility and patience stands by his word, who even goes above and beyond to make a simple phone call to say thank you. On behalf of my family, once again we apologize.

Whatever you do, DO NOT take your car to Torres Auto Glass at 3349 S. 1st in Abilene Tx!!!!! They…read morewill scam you!!! The owner told me there will be a "$50 diagnostics fee" that he said isn't really a fee and that the $50 will go towards whatever repair they do but they just call it that so you don't take it anywhere else to have it fixed after they diagnose it. They called and said they couldn't fix my vehicle and that I needed to take it to a "professional mechanic" to have it fixed. When I asked him to replace the seal at the bottom of my windshield he told me he wasn't going to because it wasn't the reason for the leak even though I requested for it to be changed due to it being almost completely deteriorated. This is the "owner" ERNEST TORRES who is telling me he won't replace it and said I still need to pay them $50 when I pick up my vehicle all so they could collect $50 for pouring water on my windshield. He Refused to do a service that I requested for that $50 to go towards. He was rude, talked over me and told me to take him to court before he hung up on me. VERY UNPROFESSIONAL!!!

I left a review yesterday after Baca and his untrained crew left. I have been picking up millions…read moreof pieces of masking tape all over the yard to keep the dogs from eating it. I have also been trying to clean up the oil base primer dripped all over my front porch and entry way. When Baca covers the floor it is amazing that he gets small amounts of primer and green paint all over, not to mention wood putty. Same thing for the patio in the back. He can paint and the rest of it will go to hell by the time he is through. He was careful in the house but the outside will take a while to clean up. Not much to say for his crew. They are there and that is about it. I would not hire him again due to the sloppiness left behind. Like the crews Lantrip hires to build their homes. So much for a man that thinks he found God. He kept talking about God. You will find paint in your flower beds and sprayed on your plants. Oh well.

Their service was great! They did a fantastic job! Our assisted living home looks brand new!read more

This is a first class operation for great auto repair. Always a detailed estimate provided before…read morework is done. Complete trust in their service.

You can trust Procter Automotive to service your vehicle. I…read morewasn't fond of driving to Lubbock for maintenance. I am a widow of a husband that did everything car related. I have never felt I was taken advantage of, and certainly approve of my BMW being locked up in a well-lit parking lot across from the shop, if they have no room inside. , whose husband took care of servicing the cars. I have never felt taken advantage of pricewise. I love the fact they keep your car overnight in a fenced well lighted parking lot across from Procter automotive. With all the crime happening, it's nice to know that my vehicle is safe.

NEVER TAKE YOUR VEHICLE HERE! They completely ruined my car that I had just purchased. An employee…read moreleft a part off and oil was all over my garage floor the next morning. I returned my car to them, they kept it 3-4 days while waiting on a part to come in, and told me everything was fixed. I picked up my car and it would barely run. Takes a long time to accelerate more than 30 or 40 mph, shrill beeping notices are almost constant, ive had nothing but problems. My mother and stepfather were the only owners of this vehicle and it was always garaged and babied. It ran PERFECTLY before taking it to Ridgemont Superlube but they claim it's just a big ole coincidence that it now runs like . I am single and no longer have a reliable vehicle because I trusted them, and paid them $150 to destroy my car. Use a business with integrity--this business has NONE.

They ruint my lug nuts by rounding them off now I have to go to the dealership to get them removed…read moreand then broke my air filter housing causing premature wear and tear on the brand new filter not even 100 miles after the change, would not rec this place they do not know what their doing!