Ok where to start. I had a leak under kitchen sink was told I needed a new Faucet. I purchased a faucet and higher another plumber because PSI IS OVER PRICED. It turned out I did not need a faucet. It was a hose. At that time with PSI i had them replace garbage disposal the charged me $1495.00. I WILL NEVER CALL PSI FOR ANYTHING read more

A few months ago I sold my house. The individual buying my house was a PSI employee. He did his own inspection of the drain system. He said it had a break in the line and wanted 40 thousand dollars off the price to repair it. I have been an HVAC tech for over ten years so I have learned a thing or two. He would only give us pictures and no video. On that note I could still tell it was a fernco that he was talking about. I had another company come check it. They said it was totally fine. Be careful out there. This story is not a matter of personal opinion it's 100% facts. read more

Not the cheapest but they provide solid service. They've helped me with leaks, installing water purification, and a mini-split ac system. I'm happy and would recommend PSI anytime. read more

Excellent company to work with. Always exceeds expectations. Don't waste time calling anyone else

When things go wrong with customer service, and they sometimes do, there are company management teams that do nothing and others who move mountains to make things right. Such was my experiencing escalating a customer service issue with PSI. I could not be more pleased with the response I received from management once they were made aware of an issue involving the timeliness of response from a technician on the crew. Although my repair work has not been completed yet, I have a great deal of confidence that my project is receiving the attention it deserves and also appreciate the access I've been given to the management team if, in the event, I ever want to discuss a technical or service related issue. read more

Update: 12/28/2020- they sent us an invoice. I called the main line and requested someone call me back to discuss. No one has called and they charged my credit card today. Terrible customer service! After 3+ weeks of trying to get a toilet installed including no-shows for appointments and numerous excuses, we are going to the next plumber. I cannot recommend this company. Do yourself a favor and call the next plumber. read more

We called one week ahead and booked an appointment with this company. They told us that they would be at our house between 10 - 1pm. We waited...and when it got to 2pm, we thought, well, we better call again. So we did. We were told that the person who was supposed to come to our home had an emergency and that they were very sorry. They said that he would now arrive between 3 and 5pm. He did not arrive at all nor did he call, nor did the office call to explain what happened. So we tried calling and of course got the after-hours message explaining that if we called them, it would be XXXmore expensive. We sent an email and got a phone call the following morning...guess what we did? Hired a different plumber and he's doing the work now. Why bother with a business that can't even pick up the phone to tell you that they'll be late or not even bother to show up? read more

PSI has seriously upped their game. Everyone i spoke with with was professional And prompt to return phone calls. I had three different service people come to my home, for different reasons. Each called ahead to tell me they were on their way, showed up on time or early and was fantastic at solving the "situations." We were EXTREMELY pleased and would higlou recommend them to anyone with a plumbing problem. Fantastic service at a time when it is very difficult to get any service people to address a problem. read more

Sam and Diego were delightful! They confirmed when they were on their way, arrived prepared and very knowledgeable. They communicated the issue and offered easy to understand solutions and completed the job quickly. The dogs also adored them. Highly recommend. read more

Below average and overpriced. I had a 2 hour window for the plumbers to arrive and they didn't show up until an hour after the arrival window and I had to cancel meetings to accommodate them. When I explained the shower pressure problem, their reaction was 'it seems fine to me' (it's not fine.....the shower is either scalding hot with good pressure, or a good temperature and the pressure is reduced to a dribble). They said replacing the shower cartridges would fix the problem and took photos and that they'd order the parts. I called 2 weeks later to see what was going on and there were no part orders or notes in their system at all and nothing had been done. At this point they'd been late, charged me over $300 for a simple toilet valve replacement and failed to follow up on parts ordered so I cut my losses and went elsewhere for the rest of the job. read more

Fantastic company. Jim the owner is the best. Devon great to work with and Lauren in office is very responsive. From the top down first rate company. My next plumbing issue (hope not to have one ) I will call PSI !!!! read more

We have used PSI for over 15 years. Top notch service done right using the latest in high-tech equipment and materials. Courteous, knowledgeable team members. We wouldn't consider anyone else for the care of our home. read more

They billed me almost $300 for a very simple sink clog. They also charged me $350 to change my faucet- it took 1/2 an hour. They are good plumbers ( although the guy I really liked has left the company) but they rip your face off on billings. Will be looking for new plumbers. read more

I used this company several times. Each time they bill me for more hours than onsite. This is not a trustworthy company on billing nor repair. They have never fixed anything on the first visit then they bill u a second time to come fix their mistakes. read more

PSI recently installed a new water heater in my home and also brought the plumbing up to code in our guest bath. They did a fantastic job, cleaned up their mess when they were done and made sure to communicate any issues they came across that might change the final invoice. The office is responsive when you call and I received my invoice in a very timely manner which is important to me as I like to pay bills as quickly as possible. read more

The plumbers themselves were great, but the billing was a bit of bait and switch. My wife was told it was a $100/hr rate for the work, but when the bill showed, some was at the aforementioned rate, but there was a flat fee for replacing the pressure release valve that was not covered by that disclosure. My advice would be to get EVERYTHING documented and detailed before letting them start. read more

Called them around 4:30 pm for a plumbing issue. was given the option of coming that night for an after hours rate or the next day between 2:00 & 4:00. They called and asked if they could come earlier. Had the issue fixed by noon. Rare speedy service in the valley these days. read more

Update to last post. Within a few hours of posting my review, I received a phone call from management admitting and apologizing for the initial miscommunication in scheduling and lack of followup. They immediately put me on the schedule for the next day to address my plumbing needs. Additionally, they extended a gift card as an token of their sincerity in customer satisfaction. I will continue to use/refer this company for plumbing services. read more

Called PSI to fix a problem with a noise on our boiler. They charged us a $125 service call and gave us an estimate to service/clean and repair boiler-service charge not applied to work. They replaced the part, but didn't fix the noise. They came back to see if they could fix it-found another issue that wasn't diagnosed initially or found during servicing? And charged us another service call fee! Said they fixed it, but we noticed the boiler was running continuously-so called them to come back to look again and found that someone had left a clip in the boiler causing it to remain on- and guess what-another broken part and another service fee!! They finally seem to have fixed things, but after they left last time they set our water heater to 100 degrees so we had no hot water! They are staffed by young plumbers who do not have enough training or experience and the billing is a crime. Recommend you avoid at all costs. read more

Everyone at PSi has gone out of their way and gone the extra mile to take care of our needs! They are professional , prompt, and just all around good, honest and friendly business. We are forever thankful to the owner of PSI (Jim) who is more than someone that takes pride as a business owner but someone that really cares about bringing great service to the people in his community. Becky B. showed extraordinary customer service and was able to schedule or service with the right professional, she is one of those people that makes PSI a strong team. Ismael was the lead plumber that came to our rescue, he was very knowledgeable and knew exactly what had to be done with no hesitation. He made us feel super confident about the services, heck we even developed a friendship and we plan to roast a cow head with him soon. PSI team/family is amazing! read more

We purchased a top of the line tankless hot water heater through a different plumber 13 months ago. It has never been able to run more than 1 faucet of hot water at a time. That plumber thought it was the gas line but after months of troubleshooting was never able to figure out the issue and just gave up (didn't come back). At one point the gas insurance company sent out another large plumbing company who wanted to pump a lot more gas into the house and put regulators on every appliance at a cost of $6000. Eventually a friend introduced us to Jim who even at a very busy time of the year managed to send out Brandon whose first step was to call the hot water heater manufacturer and trouble shoot with them. The manufacturer sent out a new part which Brandon came back to install the next day. After 13 long months and a relatively short 2 visits from PSI we can now run multiple faucets of hot water and showers don't go cold when someone else accidentally forgets and turns on hot water to was their hands. Wohoo -- thanks Jim, Brandon & PSI! read more

I don't even know where to begin. First of all, our water heater went out on us on December 23rd. Being that it was around the holidays, we knew that it would be a pricey fix, we just didn't expect to be treated the way that we were. We called PSI, got a quote of $1800, and agreed to move forward. The guys that came and did the job were professional and courteous, however at the time of installation they let us know that our original quote that we were given could increase upwards of $1000. We continued the service, as we didn't really have much of a choice in the matter. No paperwork was provided to us at the end of the installation, and at that time we were told the new price would be $2800. With that huge of a price increase, we started doing a little research. In order for the warranty on the water heater to actually be honored, we needed an itemized copy of the bill. So we did what any normal consumer would do- we called the company and asked for one. What we got in return was an extremely angry, unprofessional owner on the phone, Jim Harper, who proceeded to swear at and call my husband names- all because we asked for an itemized copy of the bill. We were told that this company never gives itemized copies of bills, and apparently we were way out of line for asking for one. This seemed extremely shady to us- what exactly were we paying for? After many more rude interactions with their accountant, who must have taken customer service advice from her boss, we received their version of an itemized copy, which read as follows, "Water heater- $1800, labor $1000." Nothing was broken down for us, and we still haven't heard back from this company when asked for this to be broken down into further detail. We were also told by the owner that his word should be good enough for us, that we live in a small valley- well guess what, we do live in a small valley and the way we were treated was despicable- we will be sure to share our absolutely horrible experience with as many locals as possible. read more